# Lightster Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Lightster Software - reviews, pricing plans, popular comparisons to other User Testing products and more.

Source: https://www.capterra.com/p/10018060/Lightster

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# 

 Lightster Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Lightster

## What is Lightster?

Lightster matches you with your target audience for user discovery, testing, and feedback from our community of over 50,000+ users and beyond. What's different about Lightster is that you get full visibility into each user profile before choosing whether you want to book a meeting, send a survey, or just have a chat. To get matched, you can choose from 100+ available criteria (job title, industry, age, gender, family status, and more), as well as your own screening questions. You will instantly see your matches, and get new ones every day. Use Lightster for all your user research needs, from evaluative (user testing, usability testing), to generative (customer discovery, user interviews, user testing, ideation). Start from just $50 monthly.

## What is Lightster used for?

[Market Research](https://www.capterra.com/market-research-software/)[User Testing](https://www.capterra.com/user-testing-software/)[User Experience (UX)](https://www.capterra.com/ux-software/)

Overall rating

Based on 9 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$50

Per User, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Lightster

4.7 (9)

VS.

[4.8 (453)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/)

Starting Price

$50

Per User, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (9)

Ease Of Use

4.9 (101)

Value For Money

4.6 (8)

Value For Money

4.8 (77)

Customer Service

5.0 (8)

Customer Service

4.7 (92)

## Lightster alternatives

[4.6 (2,315)](https://www.capterra.com/p/151962/SEMrush/reviews/)

Starting price

$139.95

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.7 (944)](https://www.capterra.com/p/137289/Typeform/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.6 (450)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/)

Starting price

$35.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.6 (963)](https://www.capterra.com/p/156752/SurveyLegend/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/10018060/Lightster/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Usability Testing

4.8 (4)

100.00% of 4 reviewers that rated this feature as important or highly important

Process of evaluating a product or website by testing it with representative users.

Survey Builder

4.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Create and manage surveys

Survey/Poll Management

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Create and administer polls and surveys

Video recording/Transcriptions

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Recorded video session of the tests

Customizable Fields

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Customize data fields to support various needs and use cases

Customizable Questions

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Tailored or customizable questions for more targeted and relevant data collection

Lightster 45 features

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Track and manage schedules and meetings via an integrated calendar

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Capability of a software or system to make decisions and perform actions based on specified conditions

Process of dividing customers into groups based on common characteristics

Customize data fields to support various needs and use cases

Tailored or customizable questions for more targeted and relevant data collection

Alter the layout and content of reports

Graphical representation of data

Reminders sent via email

Tracks metrics that provide insight into how a user interacts with any interface or product

Market research conducted via in-person interviews

Compatible with mobile devices

Software is used for working on online pages

Use AI to generate content in the form of text, images, videos, etc.

Conduct user tests while watching/moderating the session

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Ability of websites, web applications, or mobile applications to function without an active internet connection

Conduct and manage panel discussions for the purpose of market research

Market research conducted via telephone

Metrics that are measured statistically.

Survey design technique that directs respondents to different questions based on their previous answers

Pre-written repository of questions that can be reused within a course or for assessment or interviews

Analyze and gain insights into data in real-time

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Timed notification for any upcoming task, deadline, appointment, or activity

View and track pertinent metrics to find patterns and gain insights from data

Search and filter data across systems to locate required information by entering keywords or certain criteria

Allow users to access multiple services after entering their login credentials once

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Create and manage surveys

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Process of evaluating a product or website by testing it with representative users.

Track user's interaction with the prototype

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Analyze and gain insights into user experience

Recorded video session of the tests

Get Advice

We can help you find the software with the features you need.

Features

4.4 (9)

4.4

Based on 9 reviews

## Pricing

Value for money

4.6 (8)

Free Trial

Premium Plan

$50.00

Per User,Per Month

It includes:

-   Choose from 100+ criteria (job title, industry, age, location, and more)
-   Custom screening questions
-   Double-screen with free messaging
-   24/7 e-mail support
-   Unmoderated and moderated testing
-   Surveys

Value for money

4.6 (8)

4.6

Based on 8 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (8)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (8)

5.0

Based on 8 reviews

## User reviews

Overall rating

4.7

Based on 9 reviews

Filter by rating

5(6)

4(3)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

RG

Ryan G.

Founder, CEO

Computer Software

### "Simple user research recruitment"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 21, 2024

It has been great and would recommend them to anybody looking to do user research.

Pros

Lightster makes recruiting people for user research extremely simple and easy. Before working with them we had to manually reach out to people ourselves which is time consuming.

Cons

No fault of Lightster but sometimes it's difficult to know if people are the right fit until you speak with them. Job titles may be the same but every company is different.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AT

Andrew T.

Founder

Human Resources

### "A solid and dependable way to have conversations I would not have otherwise had"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 3, 2024

Generally a positive one. \[sensitive content hidden\] was very communicative and proactive. The people with whom I spoke were kind and helpful.

Pros

It was a painless way to find people in the industry and roles I needed to speak with to discover more about them and their needs.

Cons

I suppose the cost (especially for the US).

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CB

Courtenay B.

COO

Market Research

### "Great Market Research Tool "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 28, 2024

I had a great experience using Lightster. My team was trying to narrow down the target customer for a product we were building and wanted to talk to people from outside our networks and fields - Lightster was the perfect solution. We were able to administer a survey to a large audience and gather insights - and if we had decided to proceed further we would have utilized the panel and interview features to dig deeper. However, with just a little bit of research we learned that our idea wasn’t solving a big enough problem so we ditched it. In a way, this product saved us tons of time and money.

Pros

Finding participants for our surveys is the hardest part of early market research - when me and my team are just trying to figure out if there is any promise to our idea/ product. Lightster gives us access to our target audience so we can conduct quick and cheap validation.

Cons

It is still an early stage company so some parts of the product are still a bit limited and manual. The quality of survey candidates can also vary - depending on what you’re looking for.

Switched from

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)

[UserTesting](https://www.capterra.com/p/173755/UserTesting/)

I made the switch from Google Forms because Lightster had the additional feature of having a pool of people that we could survey about our product. We switched from UserTesting because Lightster was more affordable and relevant to our needs.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JM

Jeff M.

Founder CEO

Marketing and Advertising

### "AIO Spot for Testing Needs"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

May 24, 2024

Pros

everything is very simple and straightforward. and all in one source for testing needs.

Cons

i have not found anything I dislike as of yet.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GN

Gerald N.

Marketing

Food & Beverages

### "Great for User Testing, UX, and Market Research"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 24, 2024

My overall experience was excellent. \[sensitive content hidden\] provided such an amazing experience that it's now my go to user testing and UX software.

Pros

The Lightster team is amazing. \[sensitive content hidden\] is very responsive and is there to help you out with whatever you need. They take a white glove approach to customer service and will help you out in any way they can. Amazing experience.

Cons

It was a little hard to understand how the software worked at first. Once I reached out to the team they explained everything to me and walked me through the process and everything made sense from there.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VA

Valencia A.

Product Design

Hospitality

### "Lightster for Product Development"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 8, 2024

Good, convenient and flexible. There is no sense of urgency to stick with one topic, so things were very flexible. There was little intervention in the research we were doing, so privacy was good.

Pros

The responsive and understanding customer support, as well as the flexibility to reschedule cancel and start/end any round of research. Very quick to get people signed up for interviews.

Cons

There was no real platform, notifications of reminders, changes to appointment, pre-interview consent signing, a way to compensate either parties for being late, sometimes false or outdated information of the participants background (e.g. interviewee is not a current kitchen owner, but was one many years ago).

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Founder

Real Estate

### "Excellent solution to validate product and conduct market reasearch"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 26, 2024

\- Overall, the experience has been remarkable. We had not been able to conduct first-hand market research this easily in the past. It's a huge value add for our product, marketing and sales teams. Would highly recommended.

Pros

\- Access to prospective clients to conduct first-hand market research such as validate product requirements and test other aspects like pricing, compare products against competitors. - Easy scheduling and connection with support to handle the scheduling whenever there are conflicts, need for reminders, etc. - Simple way to track contacts. - Company prepares a detailed porfile of the target persona and matches with leads are very close to our ICP.

Cons

\- Tracking more detailed information about the prospects might be useful to make sure we ask relevant questions during the interviews.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DZ

Daniel Z.

CEO

Internet

### "Survey Swfty"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

March 4, 2024

Very good. I havent done interviews yet.

Pros

Getting feedback about questions. I havent done interviews yet.

Cons

cost was pretty high. I havent done interviews yet.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DS

Dmitry S.

Product manager

Information Technology and Services

### "User friendly and easy-to-use use testing tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 28, 2024

Totally satisfied with the user experience and the results

Pros

Huge audience to target, very intuitive and simple user interface, calendar synchronization, great support

Cons

I cannot modify the targeting after it's created, but it's not a big deal

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 1, 2024

Thank you so much for your feedback! You can certainly change the targeting criteria after it's created by visiting "Update criteria", or by creating a new list!

[View all Reviews](https://www.capterra.com/p/10018060/Lightster/reviews/)

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