# Clerk Chat Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Clerk Chat Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more. Source: https://www.capterra.com/p/10018244/Clerk-Chat --- # Clerk Chat Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Clerk Chat ## What is Clerk Chat? Clerk Chat helps you drive revenue and customer satisfaction with two-way conversational messaging for your business by communicating via SMS and MMS with clients and customers. With options for AI-driven agents and integrations with leading CRMs and platforms like Salesforce, Slack, and Microsoft Teams, it offers real-time personalized conversations, making every interaction feel like concierge-level service. Already running on a phone number? No problem. Connect your Twilio, Bandwidth, Sinch, and Telnyx numbers effortlessly. Trusted by over 1000 brands, Clerk Chat creates conversions, retention, and engagement, proving its value across various industries. Whether for customer service, sales, or operational communication, Clerk Chat transforms landline numbers into dynamic channels for instant support. Discover the power of Clerk Chat for your business communication needs. ## What is Clerk Chat used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $14.99 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Clerk Chat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://clerk.chat&name=Clerk Chat) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Clerk Chat 4.2 (5) VS. [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting Price $14.99 Per User, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (5) Ease Of Use 4.4 (647) Value For Money 4.2 (5) Value For Money 4.0 (614) Customer Service 4.2 (5) Customer Service 4.3 (586) ## Clerk Chat alternatives [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.4 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (253)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [Project Broadcast](https://www.capterra.com/p/10015149/Project-Broadcast/) [4.9 (647)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10015149/Project-Broadcast/) [View all alternatives](https://www.capterra.com/p/10018244/Clerk-Chat/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Campaign Planning 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Plan and strategize marketing campaigns Customizable Templates 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Interaction Tracking 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Mass Texting 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Communication Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Compliance Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Clerk Chat 26 features Send and receive text messages to communicate with clients or prospects in real-time Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatic reply functionality for incoming messages Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Process of dividing customers into groups based on common characteristics Pre-designed layouts that can be customized to match preferences and requirements Send automated marketing emails based on user actions over a predetermined period Track interaction history by documenting conversations for contacts Automate workflows and trigger campaigns based on customer actions Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Electronic coupons delivered to a mobile device that can be exchanged for a discount Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Enable custom polls/voting to facilitate decision-making or increase engagement View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Send individual or bulk text messages at predetermined times Short phone numbers that used to opt-in to SMS campaigns Send messages via SMS Messaging system designed for contests and sweepstakes Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.2 (5) 4.2 Based on 5 reviews ## Pricing Value for money 4.2 (5) Free Trial Free Version Free $0.00 Starter $14.99 Per User,Per Month Unlimited $24.99 Per User,Per Month Value for money 4.2 (5) 4.2 Based on 5 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (5) 4.2 Based on 5 reviews ## User reviews Overall rating 4.2 Based on 5 reviews Filter by rating 5(4) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent MD matthew d. it manager Non-Profit Organization Management ### "sales will use scummy tactics to force you to use their product" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 27, 2025 The sales rep we dealt with over two or three weeks decided to go over our heads and email our \[sensitive content hidden\] when we gave him a flat no and said we didn't want their service. That's pretty scummy. Despite our flat no, there was a possibility we might come back to it in the future, but after the sales rep decided to go above our heads like that, there's no possibility we would ever go with this company ever again. Pros Nothing. The sales rep prevented us from getting that far. We will not be using this service Cons The sales rep will use scummy tactics like ailing your \[sensitive content hidden\] after we already said no Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Aleksandra P. Marketing Manager Construction ### "Streamlined Communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 21, 2025 There’s a slight learning curve when setting up advanced flows, but the support team was always available to help and made the process much easier. Pros The ability to enable SMS on our existing Microsoft Teams numbers was seamless and professional. We can now engage with customers faster, automate follow-ups, and even book apointments without lifting a finger. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Magdalena M. Marketer Media Production ### " SMS Integration for M" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2025 Clerk chat walk us through the entire process, answered all our questions, and made what seemed daunting feel effortless. Since implementing Clerk Chat, we’ve been able to handle customer inquiries faster and more effectively. Pros We didn’t have to change numbers or go through complicated setups—it just worked! The ability to send and receive messages directly from our business line gives us a professional edge and keeps everything centralized. Cons Nothing to complain about. If I had to nitpick, I’d say it would be nice to see even more pre-built templates for different industries Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ER Estie R. Chief executives officer Marketing and Advertising ### "Boosted Demo Bookings with Clerk Chat AI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2024 Using Clerk Chat AI to book demos has been a game-changer for our business. Before, we struggled to keep up with inquiries and often lost leads who didn’t book right away. Now, the AI handles the entire process, ensuring no one slips through the cracks. We’ve seen a 30% increase in demo bookings since implementing it. Pros Clerk Chat’s AI has completely streamlined our lead management process. We use it to automatically engage leads via SMS and WhatsApp, and the results have been outstanding. For example, when someone expresses interest in our services, the AI takes over and guides them through booking a demo without any manual intervention. It sends reminders, answers common questions, and even reschedules if necessary. This level of automation has freed up our sales team to focus on closing deals rather than chasing down leads. Cons The only thing I’d love to see is deeper integration with our CRM to pull even more customized data into the conversation and make it bi-directional. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AH Arianna H. Founder Computer Software ### "Revolutionized Customer Interaction with AI on WhatsApp" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2024 Clerk Chat AI transformed the way we interact with customers via WhatsApp. We can now offer 24/7 support without hiring additional staff, which has saved us time and money. Customers love the quick and convenient responses, and the bots escalate complex inquiries to our team without missing a beat. It’s like having a full-time assistant for our customer service team. I highly recommend it for any business looking to scale efficiently Pros With Clerk Chat, we’ve been able to automate a huge portion of our customer interactions while still maintaining a personal touch. AI can handle FAQs, appointment scheduling, and even initial lead qualification seamlessly, all through WhatsApp. The setup was straightforward, and the bots integrate perfectl y with our workflows. Plus, the analytics help us continuously optimize AI responses for better engagement. Cons The only downside is that the building Flows is complex, but that’s a small trade-off for the incredible functionality it offers Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)