--- title: "Clerk Chat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Clerk Chat Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/10018244/Clerk-Chat/" page_type: "product" language: "en" --- # Clerk Chat Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Clerk Chat ## What is Clerk Chat? Clerk Chat helps you drive revenue and customer satisfaction with two-way conversational messaging for your business by communicating via SMS and MMS with clients and customers. With options for AI-driven agents and integrations with leading CRMs and platforms like Salesforce, Slack, and Microsoft Teams, it offers real-time personalized conversations, making every interaction feel like concierge-level service. Already running on a phone number? No problem. Connect your Twilio, Bandwidth, Sinch, and Telnyx numbers effortlessly. Trusted by over 1000 brands, Clerk Chat creates conversions, retention, and engagement, proving its value across various industries. Whether for customer service, sales, or operational communication, Clerk Chat transforms landline numbers into dynamic channels for instant support. Discover the power of Clerk Chat for your business communication needs. ## What is Clerk Chat used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $14.99 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Clerk Chat?[Manage this product listing](https://www.g2.com/products/clerk-ai-clerk-ai/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Clerk Chat 4.2 (5) VS. [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price $14.99 Per User, Per Month Starting Price $0.0079 Usage Based Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (5) Ease Of Use 4.1 (652) Value For Money 4.2 (5) Value For Money 4.2 (619) Customer Service 4.2 (5) Customer Service 4.0 (591) ## Clerk Chat alternatives [4.4 (97)](https://www.capterra.com/p/187336/Sinch-Engage/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars Highest Rated [Project Broadcast](https://www.capterra.com/p/10015149/Project-Broadcast/) [4.9 (652)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10015149/Project-Broadcast/) [Clearstream](https://www.capterra.com/p/158103/Clearstream/) [4.8 (696)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158103/Clearstream/) [SlickText](https://www.capterra.com/p/155430/SlickText-com/) [4.8 (270)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155430/SlickText-com/) [View all alternatives](https://www.capterra.com/p/10018244/Clerk-Chat/alternatives/) ## FAQs about Clerk Chat Overview ### What company size and specific industries is Clerk Chat built for? Clerk Chat is designed for startups through Fortune 500 companies that want to improve customer engagement through conversational messaging. It suits businesses of all sizes that communicate with customers across channels such as SMS and WhatsApp, rather than a specific industry or sector. Features and Usability ### What are the key features of Clerk Chat? Clerk Chat offers 2-Way Messaging, SMS Messaging, and Mass Texting for direct communication, plus Scheduled Messaging and Automated Responses for timed outreach. It also includes CRM, Contact Management, Customer Segmentation, and Interaction Tracking, along with Reporting/Analytics, Compliance Management, and Third-Party Integrations for campaign and communication management. Integrations ### Which third-party tools and platforms does Clerk Chat integrate with? Clerk Chat integrates with 10 third-party tools and platforms, including CRM and productivity apps such as HubSpot CRM, Salesforce Platform, Pipedrive, and Dynamics 365, plus communication and workflow tools like Microsoft Teams, Microsoft Outlook, Slack, Zoom Phone, Webex Suite, and Zapier. Getting Started and Support ### What training and onboarding options does Clerk Chat offer? Clerk Chat provides live online training, documentation, and videos to help teams get started. Live online sessions support guided instruction, documentation offers written reference material, and videos provide visual walkthroughs for learning features and setup steps. Getting Started and Support ### What customer support options does Clerk Chat offer? Clerk Chat provides email/help desk, FAQ/forum, knowledge base, and chat support. These channels give users multiple ways to find answers and contact support, though no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 4,384 Customer Communications Management reviews Capterra data shows that buyers of customer communications management software rank the following features as their top priorities: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**34%**) Clerk Chat supports **SMS Messaging** and **Multi-Channel Communication**, giving teams a way to manage text-based outreach and handle conversations across more than one channel. However, it does not offer **Chat/Messaging**. Instead, it provides other features that reviewers also rate highly, including **Third-Party Integrations** (**35%**) and **Alerts/Notifications** (**33%**), helping businesses connect communication workflows with other systems and stay on top of incoming activity. Multi-Channel Communication 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Alerts/Notifications 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Campaign Planning 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Plan and strategize marketing campaigns Customizable Templates 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Interaction Tracking 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Mass Texting 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Clerk Chat 26 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Automated Responses: Automatic reply functionality for incoming messages - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Interaction Tracking: Track interaction history by documenting conversations for contacts - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Messaging: Send messages via SMS - Text-to-Win: Messaging system designed for contests and sweepstakes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.2 (5) 4.2 Based on 5 reviews ## Pricing Value for money 4.2 (5) Free Trial Free Version Free $0.00 Starter $14.99 Per User,Per Month Unlimited $24.99 Per User,Per Month Enterprise Custom Value for money 4.2 (5) 4.2 Based on 5 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (5) 4.2 Based on 5 reviews ## User reviews Overall rating 4.2 Based on 5 reviews Filter by rating 5(4) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent MD matthew D. it manager Non-Profit Organization Management ### "sales will use scummy tactics to force you to use their product" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 27, 2025 The sales rep we dealt with over two or three weeks decided to go over our heads and email our \[sensitive content hidden\] when we gave him a flat no and said we didn't want their service. That's pretty scummy. Despite our flat no, there was a possibility we might come back to it in the future, but after the sales rep decided to go above our heads like that, there's no possibility we would ever go with this company ever again. Pros Nothing. The sales rep prevented us from getting that far. We will not be using this service Cons The sales rep will use scummy tactics like ailing your \[sensitive content hidden\] after we already said no Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Aleksandra P. Marketing Manager Construction ### "Streamlined Communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 21, 2025 There’s a slight learning curve when setting up advanced flows, but the support team was always available to help and made the process much easier. Pros The ability to enable SMS on our existing Microsoft Teams numbers was seamless and professional. We can now engage with customers faster, automate follow-ups, and even book apointments without lifting a finger. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Magdalena M. Marketer Media Production ### " SMS Integration for M" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2025 Clerk chat walk us through the entire process, answered all our questions, and made what seemed daunting feel effortless. Since implementing Clerk Chat, we’ve been able to handle customer inquiries faster and more effectively. Pros We didn’t have to change numbers or go through complicated setups—it just worked! The ability to send and receive messages directly from our business line gives us a professional edge and keeps everything centralized. Cons Nothing to complain about. If I had to nitpick, I’d say it would be nice to see even more pre-built templates for different industries Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ER Estie R. Chief executives officer Marketing and Advertising ### "Boosted Demo Bookings with Clerk Chat AI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2024 Using Clerk Chat AI to book demos has been a game-changer for our business. Before, we struggled to keep up with inquiries and often lost leads who didn’t book right away. Now, the AI handles the entire process, ensuring no one slips through the cracks. We’ve seen a 30% increase in demo bookings since implementing it. Pros Clerk Chat’s AI has completely streamlined our lead management process. We use it to automatically engage leads via SMS and WhatsApp, and the results have been outstanding. For example, when someone expresses interest in our services, the AI takes over and guides them through booking a demo without any manual intervention. It sends reminders, answers common questions, and even reschedules if necessary. This level of automation has freed up our sales team to focus on closing deals rather than chasing down leads. Cons The only thing I’d love to see is deeper integration with our CRM to pull even more customized data into the conversation and make it bi-directional. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AH Arianna H. Founder Computer Software ### "Revolutionized Customer Interaction with AI on WhatsApp" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2024 Clerk Chat AI transformed the way we interact with customers via WhatsApp. We can now offer 24/7 support without hiring additional staff, which has saved us time and money. Customers love the quick and convenient responses, and the bots escalate complex inquiries to our team without missing a beat. It’s like having a full-time assistant for our customer service team. I highly recommend it for any business looking to scale efficiently Pros With Clerk Chat, we’ve been able to automate a huge portion of our customer interactions while still maintaining a personal touch. AI can handle FAQs, appointment scheduling, and even initial lead qualification seamlessly, all through WhatsApp. The setup was straightforward, and the bots integrate perfectl y with our workflows. Plus, the analytics help us continuously optimize AI responses for better engagement. Cons The only downside is that the building Flows is complex, but that’s a small trade-off for the incredible functionality it offers Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.