--- title: "Parloa Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Parloa Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/10018476/Parloa/" page_type: "product" language: "en" --- # Parloa Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Parloa ## What is Parloa? Parloa is an AI agent management platform that automates customer service conversations across contact centers. The platform uses generative AI to handle multilingual interactions, reducing wait times and enabling personalized customer relationships. Parloa manages the AI agent lifecycle through design, test, scale, and optimize phases, enabling deployment and scalability. The platform addresses tasks such as identity verification, outage reporting, appointment scheduling, ticket resolution, order management, and password resets. Features include real-time translation capabilities and security certifications including ISO 27001, SOC 2, PCI DSS, and HIPAA for compliant operations. ## What is Parloa used for? [AI Agent Builder](https://www.capterra.com/ai-agent-builder-software/)[AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/)[Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Parloa?[Manage this product listing](https://www.g2.com/products/parloa/claim_requests/new?auto=true) ## Parloa Overview Updated September 2026 AI summary Parloa provides small businesses with a cloud-based contact center solution focused on automated routing, multi-channel communication, and workforce management. It also offers collaboration tools and generative AI as differentiating features. Designed for web deployment, Parloa aims to support teams seeking efficiency and flexibility in managing customer interactions across various channels. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Parloa 0.0 VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,768) Value For Money 0.0 (0) Value For Money 4.6 (1,518) Customer Service 0.0 (0) Customer Service 4.7 (1,537) ## Parloa alternatives Highest Rated [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10018476/Parloa/alternatives/) ## FAQs about Parloa Overview ### What company size and specific industries is Parloa built for? Parloa is designed for contact centers and mid-size to large organizations in financial services, utilities, ecommerce and retail, healthcare, media and entertainment, and IT departments. It suits companies that manage customer conversations at scale across service and support operations. Features and Usability ### What are the key features of Parloa? Parloa offers automated routing, multi-channel communication, and collaboration tools for managing customer interactions across channels. It also includes generative AI for conversation handling, monitoring for activity oversight, performance management for tracking outcomes, and workforce management for organizing staffing and schedules. Getting Started and Support ### What customer support options does Parloa offer? Parloa provides Email/Help Desk support for customer questions and issue resolution. No reviewer feedback about support is available in the catalog data, so user experience with response times or helpfulness cannot be assessed from the provided information. ## Features AI summary Based on 1,302 Contact Center reviews Capterra reviewers point to the following as the contact center features they value most: - **Caller ID** (**46%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) Parloa is positioned around other contact center capabilities in its feature set. Based on the provided coverage data, it does not list these top-priority features among its included functionality. Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Generative AI Use AI to generate content in the form of text, images, videos, etc. Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Performance Management Organize and manage the accomplishments and development of employees or performance of applications or systems Parloa 7 features ### All Features - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.