--- title: "VIPER MASS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VIPER MASS Software - reviews, pricing plans, popular comparisons to other Emergency Notification products and more." source_url: "https://www.capterra.com/p/10018508/VIPER-MASS/" page_type: "product" language: "en" --- # VIPER MASS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) VIPER MASS ## What is VIPER MASS? VIPER MASS is a mass emergency alert system that allows organizations to communicate quickly with employees during crises. The software sends targeted messages through multiple channels including app notifications, SMS, calls, email, and WhatsApp. With an intuitive interface, VIPER MASS ensures the right message reaches the intended recipients through their preferred contact method. It also provides tools to help plan responses to different emergency scenarios. ## What is VIPER MASS used for? [Internal Communications](https://www.capterra.com/internal-communications-software/)[EHS Management](https://www.capterra.com/ehs-management-software/)[Business Continuity](https://www.capterra.com/business-continuity-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VIPER MASS?[Manage this product listing](https://www.g2.com/products/viper-mass/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VIPER MASS 5.0 (1) VS. [4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.8 (151) Value For Money 5.0 (1) Value For Money 4.7 (129) Customer Service 5.0 (1) Customer Service 4.9 (140) ## VIPER MASS alternatives [4.5 (68)](https://www.capterra.com/p/166388/Day-to-Day-Notification/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.6 (131)](https://www.capterra.com/p/150781/FacilityOS/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (14)](https://www.capterra.com/p/154074/DeskAlerts/reviews/) Starting price $3300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.9 (23)](https://www.capterra.com/p/186220/Crises-Control/reviews/) Starting price $2.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about VIPER MASS Overview ### What company size and specific industries is VIPER MASS built for? VIPER MASS is designed for organizations in industry, transportation, health, government, education, and first responder operations. The target audience appears to be public sector and service-focused organizations rather than a specific company size, with use cases suited to agencies, institutions, and teams in these sectors. Features and Usability ### What are the key features of VIPER MASS? VIPER MASS offers mass notifications through SMS messaging, email alerts, push notifications, and app notifications, plus emergency notification and real-time notifications. It also includes incident management, real-time monitoring, reporting and analytics, contact management, access controls/permissions, customizable templates, and an API for event triggered actions. Getting Started and Support ### What training and onboarding options does VIPER MASS offer? VIPER MASS provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does VIPER MASS offer? VIPER MASS provides email/help desk, phone support, 24/7 live rep, and chat. With no reviewer feedback available on support, no clear patterns emerge about response times, helpfulness, or common frustrations, so the support experience cannot be assessed from user comments. ## Features AI summary Based on 422 Emergency Notification reviews Not all Emergency Notification products cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Communication Management** (**54%** of reviewers rated this feature as critical) - **SMS Messaging** (**68%**) - **Real-Time Notifications** (**72%**) VIPER MASS includes **SMS Messaging** and **Real-Time Notifications**, giving teams fast ways to send urgent alerts and keep people informed as situations change. However, it does not offer **Communication Management**. Instead, it provides other highly rated capabilities, including **Mass Notifications** (**74%**), **Mobile Access** (**54%**), and **Multi-Channel Communication** (**59%**). These features help businesses reach large audiences quickly, send updates from anywhere, and communicate across multiple channels, helping teams respond faster and coordinate outreach during emergencies. Real-Time Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Access Controls/Permissions 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Activity Dashboard 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Contact Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Mobile Alerts 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications via mobile devices API Application programming interface that allows for integration with other systems/databases VIPER MASS 27 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - App Notifications: Set-up notifications and alerts for mobile apps. - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customize: Enable users to customize the design of the org chart. - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Emergency Notification: Automatically send mass notifications or alerts for any emergency or crisis - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Flexibility: Facilitates software configuration without the need for technical experise. - Incident Management: Manage and track all disruptions and incidents - Mass Notifications: Send messages to multiple recipients at the same time - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance: Identify the most performant content and the types of content that can be improved or eliminated. - Push Notifications: Trigger clickable pop-up messages - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scenario Planning: Develop potential scenarios to identify risks and opportunities - SMS Messaging: Send messages via SMS - SMS Notifications: Set-up SMS-based notifications and alerts for mobile devices. - Templates: Sample files or documents that could be customized as needed or used as is - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial not available Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CA Carlos Andres V. Líder de Equipo Public Safety ### "Una plataforma sólida " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2024 Pros Que permite enviar mensajes masivos de forma rápida e inmediata, por diferentes canales de contactos. Cons Que al tener el Teléfono en silencio no funcionan sus sistema de alerta. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.