--- title: "Lerno Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Lerno Software - reviews, pricing plans, popular comparisons to other AI Sales Assistant products and more." source_url: "https://www.capterra.com/p/10018770/Lerno/" page_type: "product" language: "en" --- # Lerno Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Lerno ## What is Lerno? Lerno is a cloud-based platform that collects and analyzes customer conversations from sales calls, CRM notes, support tickets, and reviews in one place. It gives B2B marketing and sales teams a shared view of buyer insights and deal-level information without requiring a dedicated data team. Sales teams use Lerno to monitor pipeline health, track risks, next steps, and competitor mentions across active deals. Marketing teams use it to understand customer language and objections, helping them make messaging decisions based on real conversation data rather than assumptions. Core features include call recording and transcription, CRM sync, customizable buyer insight reports, competitive intelligence, and real-time deal summaries. It connects with tools like Gong, Chorus, Google Calendar, Microsoft Calendar, and major CRM platforms. ## What is Lerno used for? [Customer Data Platform](https://www.capterra.com/customer-data-platform-software/)[AI Sales Assistant](https://www.capterra.com/ai-sales-assistant-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lerno?[Manage this product listing](https://www.g2.com/products/lerno/claim_requests/new?auto=true) ## Lerno Overview Updated September 2026 AI summary Lerno is a cloud-based customer data platform designed for businesses of all sizes, supporting customer segmentation, lead qualification, and personalization through real-time analytics and data integration. It consolidates information from multiple sources, offers GDPR compliance, and integrates with major CRM and collaboration tools, making it suitable for organizations seeking centralized customer profiles and targeted engagement strategies. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lerno 4.8 (5) VS. [4.6 (539)](https://www.capterra.com/p/156699/Klaviyo/reviews/) Starting Price Contact vendor Starting Price $20 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (5) Ease Of Use 4.5 (306) Value For Money 5.0 (5) Value For Money 4.3 (185) Customer Service 4.8 (4) Customer Service 4.3 (240) ## Lerno alternatives [4.4 (59)](https://www.capterra.com/p/155737/CleverTap/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [ContactPigeon](https://www.capterra.com/p/168153/ContactPigeon/) [5.0 (306)](https://www.capterra.com/p/168153/ContactPigeon/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168153/ContactPigeon/) [Meiro](https://www.capterra.com/p/190554/Meiro/) [4.9 (22)](https://www.capterra.com/p/190554/Meiro/reviews/) Starting price $4500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190554/Meiro/) [Manago AI](https://www.capterra.com/p/223643/SALESmanago-Marketing-Automation/) [4.5 (251)](https://www.capterra.com/p/223643/SALESmanago-Marketing-Automation/reviews/) Starting price $213.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/223643/SALESmanago-Marketing-Automation/) [View all alternatives](https://www.capterra.com/p/10018770/Lerno/alternatives/) ## FAQs about Lerno Overview ### What company size and specific industries is Lerno built for? Lerno is designed for organizations operating in the US, UK, and Europe. The vendor description does not specify a particular company size or industry, so it appears suitable for businesses across different sectors and scales within those regions. Features and Usability ### What are the key features of Lerno? Lerno offers an activity dashboard, customer database, and customer profiles for organizing customer information. It includes customer segmentation, lead qualification, and personalization tools for targeting audiences, plus real-time analytics, real-time data, recommendations, data integration, multiple data sources, GDPR compliance, and third-party integrations. Integrations ### Which third-party tools and platforms does Lerno integrate with? Lerno integrates with Google Meet, HubSpot CRM, Microsoft Teams, Salesforce Tool Suite, and Zoho CRM. HubSpot CRM is the reviewer-mentioned integration for pulling in customer data, while the catalog also lists meeting, collaboration, and CRM connections across these five platforms. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Lerno offer? Lerno provides documentation for teams that need written reference material during setup and ongoing use. Documentation can support self-paced learning, explain product features, and serve as a guide for reviewing steps or finding answers when questions come up. Getting Started and Support ### What customer support options does Lerno offer? Lerno provides email/help desk support, a FAQ/forum, and a knowledge base. These channels give users written help for common questions and product guidance. No reviewer feedback about support experience is available, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 554 AI Sales Assistant reviews Capterra data shows that buyers of customer data platforms rank the following features as their top priorities: - **Customer Database** (**60%** of reviewers rated this feature as critical) - **Contact Database** (**50%**) - **Campaign Analytics** (**59%**) Lerno supports **Customer Database**, giving teams a central place to store and manage customer information. However, it does not include **Contact Database** or **Campaign Analytics**. Instead, it offers **Customer Segmentation** (**51%**), which can help businesses group audiences based on shared traits and target outreach more effectively, providing teams with clearer customer insights and more relevant campaign planning. Customer Database 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Customer Segmentation 5.0 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Process of dividing customers into groups based on common characteristics Activity Dashboard 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Personalization 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Adjust communications based on previous interactions or personal preferences Third-Party Integrations 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes GDPR Compliance 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Ensure compliance with the General Data Protection Regulation protocols Lerno 13 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Data Integration: Combining data from different sources and providing a unified view - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Multiple Data Sources: Allows users to manage data from a number of sources - Personalization: Adjust communications based on previous interactions or personal preferences - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 5.0 (5) 5.0 Based on 5 reviews ## Pricing Value for money 5.0 (5) ### Starting price Free trial not available Value for money 5.0 (5) 5.0 Based on 5 reviews ## Integrations [ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (4) 4.8 Based on 4 reviews ## User reviews Overall rating 4.8 Based on 5 reviews Filter by rating 5(4) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AP Adam P. General manager Financial Services ### "Very impressed " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2024 Pros AI bot integration. Very conveniant tu use Cons Only pulled data frkm zohi, no push. That would have bwwn nice Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ikhwanul K. Manager E-Learning ### "great meeting note taking tools" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 23, 2024 Pros he can transcribe meetings and summarize them. I no longer need an assistant to record meeting results. Cons currently I have to subscribe to the highest plan to be able to transcribe in my language (bahasa indonesia). Switched from [Fireflies](https://www.capterra.com/p/197037/Fireflies/) Lerno AI has a lifetime plan so I don't have to renew my subscription. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OA Oseme A. Business Analyst Computer Software ### "Impressive startup helping to uncover key insights " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 16, 2024 My overall experience has been good. We've found the product effective at helping us understand what our customer pain points are and have used that to improve our sales processes. Pros I found the onboarding process quite smooth. I was able to get the team onboarded within a couple hours. The buyer insights feature looks really promising. Cons Additional integrations for VOIP solutions. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KW Kevin W. Coach Alternative Medicine ### "Sales calls just leveled up 100x" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2024 Couldn't have asked for better! It has made my life much better! Pros It's ease of use, intuitive UI/UX, and how powerful the AI analysis can be Cons Difficulty integrating with no business email domain, but Tunde gave me a workaround! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IO Ifeanyi O. Business Development Consultant Human Resources ### "Excellent Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 9, 2024 My whole experience with Lerno is a good one and I would recommend Pros The most important thing I like about Lerno is the fact that it takes note for me during meetings and helps me to note tasks that I am supposed to carry out after each meeting. Cons Nothing for now. I am an satisfied user of this tool Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor May 28, 2024 Thanks for your feedback. We appreciate your use of the tool. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.