--- title: "finova Servicing Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about finova Servicing Software - reviews, pricing plans, popular comparisons to other Financial Services products and more." source_url: "https://www.capterra.com/p/10018825/finova-Servicing/" page_type: "product" language: "en" --- # finova Servicing Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) finova Servicing ## What is finova Servicing? finova Servicing provides a complete servicing and account management solution for administering a range of savings, mortgage, and equity release products. The highly configurable platform offers automated workflows for borrowers, omnichannel customer support, and intelligent reporting. finova Servicing covers the entire customer journey with features like migration, customer onboarding, account processing, retention tools, and more. The software can integrate with third-party systems through an open architecture. ## What is finova Servicing used for? [Online Banking](https://www.capterra.com/online-banking-software/)[Financial Services](https://www.capterra.com/financial-services-software/)[Mortgage](https://www.capterra.com/mortgage-and-loans-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for finova Servicing?[Manage this product listing](https://www.g2.com/products/cotiviti-medical-intelligence/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### finova Servicing 0.0 VS. [4.4 (69)](https://www.capterra.com/p/111334/TEMENOS-T24/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (106) Value For Money 0.0 (0) Value For Money 4.2 (81) Customer Service 0.0 (0) Customer Service 4.1 (79) ## finova Servicing alternatives [Plaid](https://www.capterra.com/p/174384/Plaid/) [4.4 (106)](https://www.capterra.com/p/174384/Plaid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/174384/Plaid/) Highest Rated [Intelligrow](https://www.capterra.com/p/189232/Intelligrow/) [5.0 (3)](https://www.capterra.com/p/189232/Intelligrow/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/189232/Intelligrow/) [DBOS](https://www.capterra.com/p/10006139/Finshape/) [0.0](https://www.capterra.com/p/10006139/Finshape/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10006139/Finshape/) [Financial Services Cloud](https://www.capterra.com/p/166075/Financial-CRM/) [4.8 (6)](https://www.capterra.com/p/166075/Financial-CRM/#reviews) Starting price $325.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/166075/Financial-CRM/) ## FAQs about finova Servicing Overview ### What company size and specific industries is finova Servicing built for? finova Servicing is designed for banks, building societies, mortgage lenders, specialist lenders, independent financial advisors, financial advisors, insurance brokers, underwriters, and credit controllers. The vendor description does not specify company size, but the product is aimed at financial services organizations and lending-related businesses. Features and Usability ### What are the key features of finova Servicing? finova Servicing offers loan servicing, loan management, and loan portfolio management, plus mortgage and commercial lending support. It also includes payment collection, ACH payment processing, electronic payments, amortization schedules, customer statements, document management, workflow management, audit trail, compliance tracking, and real-time reporting. Integrations ### Which third-party tools and platforms does finova Servicing integrate with? finova Servicing integrates with 10 third-party tools and platforms, including AccessPay Platform, Docusign, Equifax, Experian Address Verification, Hunter, Loqate, Stripe, TransUnion Collections Management, TruNarrative, and Worldpay for Enterprise. These catalog integrations cover payments, identity, address verification, credit data, and document signing. Getting Started and Support ### What training and onboarding options does finova Servicing offer? finova Servicing provides in person training, documentation, and videos to support team setup. In person sessions can guide users through initial configuration, documentation offers written reference material for later review, and videos support self-paced learning and feature walkthroughs. Getting Started and Support ### What customer support options does finova Servicing offer? finova Servicing provides email/help desk, a knowledge base, phone support, and 24/7 live rep assistance. With no reviewer feedback available on support, user experience cannot be assessed here. These channels indicate multiple ways to get help, but response speed, helpfulness, and consistency are not documented in the catalog data. ## Features AI summary Based on 357 Financial Services reviews Capterra data shows that buyers of Loan Servicing rank the following features as their top priorities: - **Borrower Management** (**52%** of reviewers rated this feature as critical) - **Payment Collection** (**58%**) - **Loan Portfolio Management** (**66%**) finova Servicing supports all three of the features reviewers value most: **Borrower Management**, **Payment Collection**, and **Loan Portfolio Management**. Together, these capabilities help businesses manage borrower relationships, collect payments consistently, and oversee loan portfolios more effectively, allowing teams to maintain accurate records, improve servicing workflows, and monitor portfolio performance with greater confidence. Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. ACH Payment Processing Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges finova Servicing 112 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - ACH Payment Processing: Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Amortization Schedule: Create a table of loan payments showing dates, amount of principal, amount of interest, and remaining balance - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Automatic Funds Distribution: Automatically transfers funds to/from borrower accounts on a regular or periodic basis - Borrower Management: Searchable database of information about loan borrowers - Business Loans: Type of loan used to finance business expenses - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Chat/Messaging: Communicate using direct chat or messages within the system - Client Database: Electronic storage of stakeholder contact information - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Construction Loans: Type of loan used to finance construction projects - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Core Banking: Back-end system that processes daily banking transactions and posts updates to accounts and other financial records. - Corporate Banking: Banking that services corporate customers, from SMBs to multinational enterprise corporations with large financial stakes. - Credit Reporting: Report customer payment history and outstanding debts to credit bureaus - Credit Union: Non-for-profit financial institution that is owned by all of its members - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Statements: Reports that show customers their invoices, payments, and balance on the account - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Digital Wallet: Wallet that digitally stores credit/debit cards or other items like tickets, loyalty cards, and coupons - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Funds Transfer: Transfer money electronically between two bank accounts - Electronic Payments: Electronically collect payments for goods or services - Escrow Management: Automate maintenance of escrow accounts on behalf of borrowers - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Brokers: Used by brokers - Forecasting: Form predictions based on past and present data/trends - Fraud Detection: Identify and prevent suspicious activity - General Ledger: Centralized accounting record which tracks all financial transactions - Investment Banking: Division of banking that assists individuals or organizations raise capital and provide financial consulting services. - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lending Management: Initiate, finance, and manage the complete life cycle of loans and cultivate relationships with borrowers - Live Chat: Ability to chat online in real time - Loan Management: Distribution and delivery of funds to approved borrowers - Loan Origination: Process of securing a loan from a bank or any other lender. - Loan Portfolio Management: Assess and control risks associated with the credit process of each loan portfolio/account - Loan Processing: Collect, organize, and prepare loan information to send to the lender for approval - Loan Servicing: Process of collecting loan interest and escrow payments from a borrower. - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Mortgages: Type of loan used to purchase real estate - Multi-Branch: Expand services to areas outside of the home location, functioning as an extension of the home location. - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Company: Manage the accounting and financial aspects of multiple locations or companies in a single location - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Offshore Management: Secure assets in financial institutions in foreign countries. - Online Banking: Ability to manage transactions online with a mobile device or computer. - P2P Payments: Peer-to-peer (P2P) payments is an electronic transfer of money between bank accounts - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Reminders: Reminders sent for balance/payment due - Payment Tracking: Track sent and received payments, invoices, and bills. - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Pre-Qualification: The initial step in the mortgage workflow - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Private Banking: Banking and financial services designed for clients with a high level of income and/or sizable investment assets. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retail Banking: Division of banks that focus specifically on retail customers. - Risk Analysis: Analyze potential risks across the organization - Risk Assessment: Initiate collection and analysis of known risks - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Secure Login: At least a username and password is required to access the system - Securities Management: Develop, document, and implement policies & procedures to protect an organization's assets. - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Student Loans: Type of loan designed to help students pay for post-secondary education and associated fees - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available ## Integrations [ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Hunter](https://www.capterra.com/p/161625/Hunter/)[ Worldpay for Enterprise](https://www.capterra.com/p/165694/Virtual-Terminal/)[ Equifax](https://www.capterra.com/p/176344/Compliance-Solutions/)[ AccessPay Platform](https://www.capterra.com/p/196055/Enterprise-to-Bank-Integration/)[ Loqate](https://www.capterra.com/p/235839/Loqate/)[ Experian Address Verification](https://www.capterra.com/p/267356/Experian-Address-Verification/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.