# TeamViewer Frontline Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TeamViewer Frontline the right Augmented Reality solution for you? Explore 55 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10018835/TeamViewer-Frontline/reviews --- TeamViewer Frontline 4.6 (55) [View alternatives](https://www.capterra.com/p/10018835/TeamViewer-Frontline/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TeamViewer Frontline Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews KK Kennedy K Content WriterInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “Teamviewer gives me full control of the other device and allows the client to follow every step.“ September 3, 2023 Rachel L C Digital News CoordinatorInformation Services, 51 - 200 employeesUsed the software for: 6-12 months. “Sometimes it stops scrolling the remote computer or is unresponsive, which indicates a compatibility problem or internet connection issues.“ August 31, 2023 AM Abby M PawnBrokerRetail, 11 - 50 employeesUsed the software for: I used a free trial. “Its quick and simple and my favorite to pull up to get the support.“ November 28, 2024 CY Charles Y Data Collection ClerkResearch, 11 - 50 employeesUsed the software for: Less than 6 months. “Sometimes it stops functioning or lags especially if you maintain the connection for a very long time.“ October 13, 2023 CY Charles Y Data Collection ClerkResearch, 11 - 50 employeesUsed the software for: Less than 6 months. “I like TeamViewer because you can connect with any device securely and assist others with some tasks.“ October 13, 2023 SW Solai W Content Writer and Web DesignerInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “It largely relies on visual assistance or guidance and may not be ideal for sessions or complicated trainings.“ October 5, 2023 Lena J B Program CoordinatorInformation Services, 51 - 200 employeesUsed the software for: 6-12 months. “It is relatively stable and gives users on each end a chance to control the device.“ May 23, 2023 SW Solai W Content Writer and Web DesignerInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Besides, TeamViewer cannot work without a stable internet connection.“ October 5, 2023 ## Showing most helpful reviews Showing 1-25 of 55 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joshua O. System Administrator Banking Used the software for: 2+ years ### "Covid-19 Life saver for remote support service " December 20, 2022 5.0 Makes life easy when supporting users working from home, especially during the covid-19 pandemic Pros makes remote connection easy, the password protection makes it more perfect for a remote support service where, remote devices can not just be connected to without authentication via pass codeAlso, making password renewable is awesome Cons The only issue i had with team viewer is when I can't type in the local admin credentials when supporting users remotely at times. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing TeamViewer Frontline it was the first third party remote service app I knew when I started working as an IT Support Specialist Review Source Rachel L C. Digital News Coordinator Information Services Used the software for: 6-12 months ### "An indispensable tool for providing practical support remotely" August 31, 2023 5.0 TeamViewer made it easy for my team to assist each other remotely. Our digital news team can use TeamViewer to help a colleague perform a task, which translates to improved productivity. You don't have to be in the same room to help a colleague install software or complete a task; you can do it from wherever you are using TeamViewer. Pros I like TeamViewer because I can access any device remotely regardless of the location securely. All I need is an ID and password to access the computers used by a co-worker and perform tasks as they watch on their devices. It is so easy to access and use another computer when both of you have a reliable internet connection. Cons Sometimes it stops scrolling the remote computer or is unresponsive, which indicates a compatibility problem or internet connection issues. I also feel that someone could access sensitive data on the remote computer during the remote support session. I'd appreciate it if TeamViewer had a way to limit access to certain files and require a separate password for other files. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) TeamViewer seems more advanced Review Source JEssica G. Office Manager Financial Services Used the software for: Less than 6 months ### "Team Viewer" February 21, 2019 3.0 so far it has been very easy and is effective for our purposes of running meetings remotely Pros once set up it is easy to use and quick. Cons it sometimes says that the receiving computer is not connected to teamviewer when the settings have not changed. I have not been able to find an explanation for this Review Source VR Verified Reviewer Specjalista ds. wprowadzania danych Computer Software Used the software for: 6-12 months ### "Great all in one software for remote access" February 8, 2019 4.0 TeamViewer is one of the most popular remote access programs not without a reason. It combines simplicity of use with great functionality. It is certainly software designed for both large enterprises and private clients who need applications for remote control for their own use. Pros TeamViewer is an all-in-one software that allows you to access another computer remotely. I find it very helpful with technical support, communication, collaboration or just information exchange. One tool allows you to work from a single room without wasting time and money on traveling. If I had to compare TeamViewer to other programs of this type, its main advantage is the lack of additional network configuration: we can provide remote assistance to someone connected to the Internet through NAT, and the only thing that the client must do is enable the QuickSupport module and provide us with the ID and password. Simple operation makes it an ideal tool for remote assistance and maintenance of remote computer workstations without the need for physical contact. I can just concentrate on my work, not on preparing for it. With this software I can solve problems remotely or communicate with clients and colleagues without complicated procedures and tedious preparations. TeamViewer has been designed to start working on any device in a few seconds and this is its great advantage. Cons There are however few disadvantages that can be quite annoying sometimes, such as the incoming menu of the presenter on the image transmitted to the participants or a poor drawing menu . Another disadvantage of this program is the small number of people who can meet in a virtual TeamViewer room at the same time. Review Source Lena J B. Program Coordinator Information Services Used the software for: 6-12 months ### "Reliable Tool for Remote Access " May 23, 2023 5.0 Teamviewer allows me to guide my team from wherever they are by accessing their devices remotely. It is relatively stable and gives users on each end a chance to control the device. However, you might experience compatibility problems. Pros Teamviwer is quite responsive even when you have a slow internet connection. It is easy to use even for people who are not tech savvy. Most new team members don't experience any challenges when they need my remote guidance using Teamviewer. I also like it because it gives the remote user a pointer and a cursor to perform any task on the remote device. Cons We noticed a compatibility problem between some devices but reinstalling the latest version solved the problem. I also feel that it offers limited customization features. You cannot change the background or improve its appearance or overall design. Review Source Nelson Kipchirchir S. Regional Coordinator Information Technology and Services Used the software for: 1-2 years ### "Best Remote control Technology" October 20, 2020 5.0 We run various projects with diverse teams located far off from each other. The remote control ability makes it easy to be in all that place at the same place and control the output or various work-related activities. Pros It is very easy to set up on any device, no much hustle to access too from any kind of device. Sharing of various files to other devices is one of the best features that I like. The remote control ability makes it possible for me to work at various places at literally the same time which makes it awesome in my job management. Cons Problematic on setting up in PC running on windows 7 OS. Tried severally but all failed. Quite expensive to purchase and install especially for small businesses. It has a limited number of people who can meet up hence limitation when it comes to large meetings. Review Source Mohd Kasif S. Systems Analyst Computer Software Used the software for: 2+ years ### "User friendly and collaborative" May 19, 2019 4.0 Pros It's easy to use. No initial training required, everything is pretty much self explanatory Cons Nothing that I came across till now in my 2 years of usage . Review Source DC DEEP C. Employee Computer Software Used the software for: 1-2 years ### "Best Remote Control" April 27, 2019 5.0 Overall good software and very helpful and useful for everyone and at last but not least it is the best remote control. Pros Team viewer is the great software it allows you to control another computer from your computer only. Team viewer is the best remote control and also it has many features like it has the ability to share your files to another device. Cons The only one bad thing about this software is that its price is too high for small business mans and also there is no subscription based plans and also requires high speed of internet otherwise it crashes sometimes. Review Source MNK Md. Nazmul K. IT Manager Education Management Used the software for: 2+ years ### "Easy remote control" April 16, 2019 5.0 Pros Easy to use, It has free versions for limited use too Cons I tried to setup Remote desktop in my windows 7 and I failed. But after install Teamviewer, I get the same service in a few minutes. Review Source Frank D. Director Information Technology and Services Used the software for: 6-12 months ### "Excellent Software" November 28, 2022 5.0 It is very easy to use, and easy to I understand. I didn't need training when I started using it. Pros It makes our job easy, instead of visiting clients we just use Teamviewer to control clints machine in real time as they watch us fixing their IT related problems. Cons It is straight forward, just by seeing it's dashboard you already know what you should do next Review Source SM Stefano M. Impiegato Construction Used the software for: 2+ years ### "Bello ma costoso" December 8, 2022 5.0 Pros Facilita di utilizzo e velocità in esecuzione da remoto Cons Poca scelta nella risoluzione anzi nessuna de utilizzo software su ipad Reason for choosing TeamViewer Frontline Per l'interfaccia grafica Review Source VS Vanitha S. Technical Sourcer Staffing and Recruiting Used the software for: 6-12 months ### "TeamViewer Pilot" March 16, 2023 5.0 Excellent Pros I used Teamviewer for to connect another system. Because for sourcing I need to connect another system to collect details and sometime if any system issue my colleague repair issue through TeamViewer Pilot. Remote working helping me lot. Cons Sometimes it will rarely disconnected while using. Review Source AA Anderson A. Best for remote access Internet Used the software for: 6-12 months ### "The best remote access app available" August 5, 2020 5.0 I use TeamViewer daily and I wouldn’t get the results in my work without this software Pros I did not find in any other the features that TeamViewer has, the ease of understanding the image quality is what I like the most, it is as if I am really using the device to which I am having remote access, without crashes, it is a great platform. Cons I don't, because the software perfectly meets all my needs in my work Review Source Luis P. Team Manager Outsourcing/Offshoring Used the software for: 6-12 months ### "Great way to get help whenever you have an IT problem" February 28, 2019 4.0 Pros I loved how easy it is to get assistance with it. It is fast and extremely effective. Cons It can be a bit expensive but definitely worth it. Review Source VR Verified Reviewer Sr. Systems Engineer Computer Networking Used the software for: 1-2 years ### "TeamViewer for Shared Remote Control" May 7, 2019 5.0 Pros The best thing, for me, is that I can talk a non "computer person" through setting it up so that I can then take control of their system Cons None, really. There are other products out there, of course, I just prefer the way TeamViewer integrates client (target) and admin (source) interfaces. Review Source VR Verified Reviewer Design Suporvisor Automotive Used the software for: 6-12 months ### "If you need to see your customer, use it." May 29, 2019 4.0 My team design parts for 3 plants and over hundreds services. Sometime they need to quick answers for complex and basic issues. It is useful to see what other side see or do. Pros I can support my customer and plants from away. Easy and quick to see other side and no need additional equipment, just mobile phone is enough. Cons I have not seen any difficulties, maybe 3d version can be developed. Review Source AY Ariadne Y. Special Assistant Government Administration Used the software for: Less than 6 months ### "It's easy to manipulate and play around for distance network support. " July 7, 2020 4.0 This app helped my workplace's tech guy not to hang on the phone to teach me steps to get to the central network. Pros Central employee used it to set up my computer to connect to the shared network server. By using TeamViewer Pilot, the IT department staff was able to hook up my computer network to the shared network. Cons I wonder if anything can be done to support security and security related disclaimer. Just that as a person who wants to have some sort of privacy and I use this app to let the tech support person to manipulate my computer to set up shared network, I am just little bit concerned about the security. Review Source MIH María Ivette H. Encargada de nóminas Human Resources Used the software for: I used a free trial ### "Eficiente" August 4, 2023 5.0 Ha solucionado la comunicación y el entendimiento entre compañeros de trabajo. Pros Es muy práctico para el trabajo remoto, ayuda a mejorar la comunicación cuando necesitas compartir y/o mostrar archivos a tus compañeros. Es un herramienta importante para el Home Office. Cons Hay veces que falla la conexión entre computadoras Review Source LC Leah C. hr officer Information Technology and Services Used the software for: Less than 6 months ### "teamviewer" September 2, 2019 3.0 i have managed to get problems solved on the HR Manage system Pros Can remotely get assistance from service provider regardless of distance between the customer and service provider. Cons connectivity affects the flow of work, if network is bad no work can be done. Review Source AM Abby M. PawnBroker Retail Used the software for: I used a free trial ### "Great Wesbite To Communicate & Get Support " November 28, 2024 5.0 My overall experience is great. TeamViewer is my go to and I prefer it over all other options. Pros I love how easy this website is to use. I use it to get support for my work computers through another company. Its quick and simple and my favorite to pull up to get the support. Cons There is really no complaints I have about TeamViewer. Its always been easy and great to use. Review Source TC Tatenda C. Technical Sales Consultant Information Technology and Services Used the software for: 1-2 years ### "Teamviewer Usage Review" September 19, 2019 4.0 1) Increased efficiency in resolving customer queries as I just login to their environment with teamviewer and quickly resolve their issues. 2) Quick turn around time to customer support as its real time and live via remote connection. 3) Ability to implement and train customers remotely without having to be on-site and this has reduced immensely the cost of support fees charged to the customer. 4) TeamViewer allows for global partnerships to happen with anyone around the world as you can share ideas, solutions via the platform. There are no more barriers to the reach of solutions. 5) Being easy, efficient and fast to use means that my customer experience using this software is positive and I would encourage all technical people to have this application for ease of doing business. 6) It has made our selling point stronger when it comes to support in that we tell our clients that support can happen real time and all they have to do is downaload Teamviewer and we handle the rest. 7) All these efficiencies the software has brought about has led to increased customer satisfaction from our clients and increased business. Pros 1) Easy to locate on google search and the website is clear on how to download it. You just run the executable file and the installation takes care of the rest. 2) After installation setting up is quite easy and then you are on your way. Customer feel and experience when using it is very efficient and easy. 3) You can also now remotely connect to even android devices or control another Teamviewer active machine using your Android device. 4) The multiple user access to one device is a plus as support personnel can troubleshoot real time to one device thereby creating increased efficiency. 5) The simplicity of the file transfer menu and the efficiency when transferring is also a plus to the software. The software notifies you of the status in terms of percentage of the file transfer progress. 6) The live chat function is also a great tool as users connected can now be chatting live as they are connected. Easily accessible on the top tab, one click the chat bar opens and you are able to start chatting. 7) It is cost effective as it saves support personnel on would be trips that they would have to go to do on-site support, now with just a remote connection you can easily troubleshoot and resolve customers issue and this I believe is one of this software's biggest advantage. This overally saves on time and cost associated with would be on-site support was this app not available. 8) The free version is also as its a good marketing tool. Cons 1) When accessing it on mobile devices the resolution tends to not be up to scratch. Hovering around when using the android device becomes an issue as there is the use of the mouse to manoeuvre and access whereas on the android screen it will be a touch screen. 2) Security is limited as anyone who has access to your device can easily then logon to the application and play around with it. Recommendation would be to have an option to login to the software before it allows you to proceed. This can be a configuration the user can then activate or de-activate. 3) The error messages for a layman using the software are not so user friendly and usually they end up having to seek assistance. The error messages when connecting are the ones that are usually not user friendly. Review Source KK Kennedy K. Content Writer Information Technology and Services Used the software for: 6-12 months ### "Great Tool to Access and Use Devices Remotely" September 3, 2023 5.0 TeamViewer allows us to guide our clients upload content to their websites. Since most of our clients are new website owners, TeamViewer helps us guide them until they get used to the whole process. Reinstalling the software eliminates any compatibility issues and make remote support seamless. Pros I like the security features such that only the authorized person can access a device remotely. I use Teamviwer to teach my clients how to upload content, edit photos, install extensions on their websites or do such technical tasks remotely. Teamviewer gives me full control of the other device and allows the client to follow every step. It is easy to download, install, and use even without prior learning. Cons I dislike compatibility issues. sometimes you have to reinstall TeamViewer to resolve compatibility issues. I have not experienced other issues. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Anydesk lags sometimes Review Source OG Osvaldo G. Ing. Electrico Information Technology and Services Used the software for: 2+ years ### "Es innovador" August 7, 2023 4.0 Pros Da una experiencia totalmente distinta a lo que ya conociamos de la vercion anterior de este aplicativo, facilita el soporte remoto en todo su explendor. Cons por el momento no tengo queja alguna sobre este aplicativo estoy satisfecho con el. Review Source SW Solai W. Content Writer and Web Designer Information Technology and Services Used the software for: Less than 6 months ### "Effective solution for realtime remote assistance" October 5, 2023 5.0 We use TeamViewer to connect with our clients or my team away from the workplace when they need help with web design projects. TeamViewer allows them to watch me perform the task in question from the comfort of my home or office. Anyone can install TeamViewer and it is easy to connect securely and solve the problem at hand. However, compatibility issues and internet connection problems could affect your experience. Pros As a web designer, sometimes I have to guide our clients or fellow web designers on how to perform a task, install a plugin, customize a website, troubleshoot, or publish content. TeamViewer helps me connect with people remotely and guide every step as they watch from their end. I also like that TeamViewer is easy to download, install, and connect with other devices. You can use it on devices with Windows or iOS, which is quite convenient. Cons Both devices must have the latest version of TeamViewer to connect seamlessly. Otherwise, you might experience compatibility challenges. Besides, TeamViewer cannot work without a stable internet connection. Therefore, your experience largely depends on the stability of the connection on both ends. It largely relies on visual assistance or guidance and may not be ideal for sessions or complicated trainings. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Performance Review Source VR Verified Reviewer Angular Developer Information Technology and Services Used the software for: 1-2 years ### "My reviews on team viewer" February 10, 2019 4.0 My overall experience with team viewer is really awesome ,I have worked with team viewer with large number of team members. I do desktop sharing every day with my clients ,so it's quite good if you are working virtually. Pros 1\. Team viewer is one of the best tool for accessing desktop remotely. 2. It is good to setup team virtually with clients as well as employees ,if you are working virtually. Cons 1\. It will work slow if your internet connection is slow. 2. It will perform slow if you will send heavy files. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.