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TeamViewer Frontline

Reviews of TeamViewer Frontline

4.6 (54)
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Pros

  • There was a good amount of integration that is available. I loved the google docs integration and the fact that we could more easily keep on top of tasks as a team.

  • I like that I can help somebody remotely by using this app. It's an amazing software invention for solving technical issues people may encounter.

  • Being easy, efficient and fast to use means that my customer experience using this software is positive and I would encourage all technical people to have this application for ease of doing business.

  • Increased efficiency in resolving customer queries as I just login to their environment with teamviewer and quickly resolve their issues.

Cons

  • Sometimes it stops functioning or lags especially if you maintain the connection for a very long time. You need to disconnect and establish a new connection to make it start working again.

  • However, compatibility issues and internet connection problems could affect your experience.

  • Connectivity affects the flow of work, if network is bad no work can be done.

  • I tried to setup Remote desktop in my windows 7 and I failed. But after install Teamviewer, I get the same service in a few minutes.

Showing Most Helpful

Showing 25 of 54 reviews

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Joshua O. avatar
Joshua O.
Infrastructure Engineer
Information Technology and Services, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 20, 2022

"Covid-19 Life saver for remote support service "

Overall: Makes life easy when supporting users working from home, especially during the covid-19 pandemic

Pros: makes remote connection easy, the password protection makes it more perfect for a remote support service where, remote devices can not just be connected to without authentication via pass codeAlso, making password renewable is awesome

Cons: The only issue i had with team viewer is when I can't type in the local admin credentials when supporting users remotely at times.

Alternatives Considered: AnyDesk
Reasons for Choosing TeamViewer Frontline: it was the first third party remote service app I knew when I started working as an IT Support Specialist
Rachel L. C. avatar
Rachel L. C.
Digital News Coordinator
Online Media, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 31, 2023

"An indispensable tool for providing practical support remotely"

Overall: TeamViewer made it easy for my team to assist each other remotely. Our digital news team can use TeamViewer to help a colleague perform a task, which translates to improved productivity. You don't have to be in the same room to help a colleague install software or complete a task; you can do it from wherever you are using TeamViewer.

Pros: I like TeamViewer because I can access any device remotely regardless of the location securely. All I need is an ID and password to access the computers used by a co-worker and perform tasks as they watch on their devices. It is so easy to access and use another computer when both of you have a reliable internet connection.

Cons: Sometimes it stops scrolling the remote computer or is unresponsive, which indicates a compatibility problem or internet connection issues. I also feel that someone could access sensitive data on the remote computer during the remote support session. I'd appreciate it if TeamViewer had a way to limit access to certain files and require a separate password for other files.

Switched From: AnyDesk
Reasons for Switching to TeamViewer Frontline: TeamViewer seems more advanced
Jessica G. avatar
Jessica G.
Event coordinator
Events Services, Self-employed
Used the software for: Less than 6 months
Overall Rating
3.0
Ease of Use
5.0
Customer Service
3.0
Features
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
February 21, 2019

"Team Viewer"

Overall: so far it has been very easy and is effective for our purposes of running meetings remotely

Pros: once set up it is easy to use and quick.

Cons: it sometimes says that the receiving computer is not connected to teamviewer when the settings have not changed. I have not been able to find an explanation for this

Verified Reviewer
Specjalista ds. wprowadzania danych
Security and Investigations, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
February 8, 2019

"Great all in one software for remote access"

Overall: TeamViewer is one of the most popular remote access programs not without a reason. It combines simplicity of use with great functionality. It is certainly software designed for both large enterprises and private clients who need applications for remote control for their own use.

Pros: TeamViewer is an all-in-one software that allows you to access another computer remotely. I find it very helpful with technical support, communication, collaboration or just information exchange. One tool allows you to work from a single room without wasting time and money on traveling. If I had to compare TeamViewer to other programs of this type, its main advantage is the lack of additional network configuration: we can provide remote assistance to someone connected to the Internet through NAT, and the only thing that the client must do is enable the QuickSupport module and provide us with the ID and password. Simple operation makes it an ideal tool for remote assistance and maintenance of remote computer workstations without the need for physical contact. I can just concentrate on my work, not on preparing for it. With this software I can solve problems remotely or communicate with clients and colleagues without complicated procedures and tedious preparations. TeamViewer has been designed to start working on any device in a few seconds and this is its great advantage.

Cons: There are however few disadvantages that can be quite annoying sometimes, such as the incoming menu of the presenter on the image transmitted to the participants or a poor drawing menu . Another disadvantage of this program is the small number of people who can meet in a virtual TeamViewer room at the same time.

Lena J B. avatar
Lena J B.
Program Coordinator
Information Services, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 23, 2023

"Reliable Tool for Remote Access "

Overall: Teamviewer allows me to guide my team from wherever they are by accessing their devices remotely. It is relatively stable and gives users on each end a chance to control the device. However, you might experience compatibility problems.

Pros: Teamviwer is quite responsive even when you have a slow internet connection. It is easy to use even for people who are not tech savvy. Most new team members don't experience any challenges when they need my remote guidance using Teamviewer. I also like it because it gives the remote user a pointer and a cursor to perform any task on the remote device.

Cons: We noticed a compatibility problem between some devices but reinstalling the latest version solved the problem. I also feel that it offers limited customization features. You cannot change the background or improve its appearance or overall design.

DEEP C.
Employee
Computer Software, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
3.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 27, 2019

"Best Remote Control"

Overall: Overall good software and very helpful and useful for everyone and at last but not least it is the best remote control.

Pros: Team viewer is the great software it allows you to control another computer from your computer only. Team viewer is the best remote control and also it has many features like it has the ability to share your files to another device.

Cons: The only one bad thing about this software is that its price is too high for small business mans and also there is no subscription based plans and also requires high speed of internet otherwise it crashes sometimes.

Nelson Kipchirchir S. avatar
Nelson Kipchirchir S.
Regional Coordinator
Telecommunications, 501-1,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 20, 2020

"Best Remote control Technology"

Overall: We run various projects with diverse teams located far off from each other. The remote control ability makes it easy to be in all that place at the same place and control the output or various work-related activities.

Pros: It is very easy to set up on any device, no much hustle to access too from any kind of device. Sharing of various files to other devices is one of the best features that I like. The remote control ability makes it possible for me to work at various places at literally the same time which makes it awesome in my job management.

Cons: Problematic on setting up in PC running on windows 7 OS. Tried severally but all failed. Quite expensive to purchase and install especially for small businesses. It has a limited number of people who can meet up hence limitation when it comes to large meetings.

Md. Nazmul K.
IT Manager
Education Management, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Features
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
April 16, 2019

"Easy remote control"

Pros: Easy to use, It has free versions for limited use too

Cons: I tried to setup Remote desktop in my windows 7 and I failed. But after install Teamviewer, I get the same service in a few minutes.

Mohd Kasif S. avatar
Mohd Kasif S.
Systems Analyst
Computer Software, 5,001-10,000 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Features
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
May 19, 2019

"User friendly and collaborative"

Pros: It's easy to use. No initial training required, everything is pretty much self explanatory

Cons: Nothing that I came across till now in my 2 years of usage .

Verified Reviewer
Assistant Professor
Education Management, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
September 28, 2019

"Best in remote control, Easy to access from any type of device "

Overall: TeamViewer is a reliable tool for complete remote access to other computers, but it is more expensive than other options

Pros: Available for Android, Windows, Linux based platforms. A popular remote access software platform.

Cons: Business Plans are costly. Free for personal use only. Commercial uses are chargeable.

Tatenda C.
Technical Sales Consultant
Information Technology and Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
3.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 19, 2019

"Teamviewer Usage Review"

Overall: 1) Increased efficiency in resolving customer queries as I just login to their environment with teamviewer and quickly resolve their issues. 2) Quick turn around time to customer support as its real time and live via remote connection. 3) Ability to implement and train customers remotely without having to be on-site and this has reduced immensely the cost of support fees charged to the customer. 4) TeamViewer allows for global partnerships to happen with anyone around the world as you can share ideas, solutions via the platform. There are no more barriers to the reach of solutions. 5) Being easy, efficient and fast to use means that my customer experience using this software is positive and I would encourage all technical people to have this application for ease of doing business. 6) It has made our selling point stronger when it comes to support in that we tell our clients that support can happen real time and all they have to do is downaload Teamviewer and we handle the rest. 7) All these efficiencies the software has brought about has led to increased customer satisfaction from our clients and increased business.

Pros: 1) Easy to locate on google search and the website is clear on how to download it. You just run the executable file and the installation takes care of the rest. 2) After installation setting up is quite easy and then you are on your way. Customer feel and experience when using it is very efficient and easy. 3) You can also now remotely connect to even android devices or control another Teamviewer active machine using your Android device. 4) The multiple user access to one device is a plus as support personnel can troubleshoot real time to one device thereby creating increased efficiency. 5) The simplicity of the file transfer menu and the efficiency when transferring is also a plus to the software. The software notifies you of the status in terms of percentage of the file transfer progress. 6) The live chat function is also a great tool as users connected can now be chatting live as they are connected. Easily accessible on the top tab, one click the chat bar opens and you are able to start chatting. 7) It is cost effective as it saves support personnel on would be trips that they would have to go to do on-site support, now with just a remote connection you can easily troubleshoot and resolve customers issue and this I believe is one of this software's biggest advantage. This overally saves on time and cost associated with would be on-site support was this app not available. 8) The free version is also as its a good marketing tool.

Cons: 1) When accessing it on mobile devices the resolution tends to not be up to scratch. Hovering around when using the android device becomes an issue as there is the use of the mouse to manoeuvre and access whereas on the android screen it will be a touch screen. 2) Security is limited as anyone who has access to your device can easily then logon to the application and play around with it. Recommendation would be to have an option to login to the software before it allows you to proceed. This can be a configuration the user can then activate or de-activate. 3) The error messages for a layman using the software are not so user friendly and usually they end up having to seek assistance. The error messages when connecting are the ones that are usually not user friendly.

William S.
Content Writer and Web Designer
Information Technology and Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 5, 2023

"Effective solution for realtime remote assistance"

Overall: We use TeamViewer to connect with our clients or my team away from the workplace when they need help with web design projects. TeamViewer allows them to watch me perform the task in question from the comfort of my home or office. Anyone can install TeamViewer and it is easy to connect securely and solve the problem at hand. However, compatibility issues and internet connection problems could affect your experience.

Pros: As a web designer, sometimes I have to guide our clients or fellow web designers on how to perform a task, install a plugin, customize a website, troubleshoot, or publish content. TeamViewer helps me connect with people remotely and guide every step as they watch from their end. I also like that TeamViewer is easy to download, install, and connect with other devices. You can use it on devices with Windows or iOS, which is quite convenient.

Cons: Both devices must have the latest version of TeamViewer to connect seamlessly. Otherwise, you might experience compatibility challenges. Besides, TeamViewer cannot work without a stable internet connection. Therefore, your experience largely depends on the stability of the connection on both ends. It largely relies on visual assistance or guidance and may not be ideal for sessions or complicated trainings.

Switched From: AnyDesk
Reasons for Switching to TeamViewer Frontline: Performance
Kennedy K.
Content Writer
Information Technology and Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
3.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 3, 2023

"Great Tool to Access and Use Devices Remotely"

Overall: TeamViewer allows us to guide our clients upload content to their websites. Since most of our clients are new website owners, TeamViewer helps us guide them until they get used to the whole process. Reinstalling the software eliminates any compatibility issues and make remote support seamless.

Pros: I like the security features such that only the authorized person can access a device remotely. I use Teamviwer to teach my clients how to upload content, edit photos, install extensions on their websites or do such technical tasks remotely. Teamviewer gives me full control of the other device and allows the client to follow every step. It is easy to download, install, and use even without prior learning.

Cons: I dislike compatibility issues. sometimes you have to reinstall TeamViewer to resolve compatibility issues. I have not experienced other issues.

Switched From: AnyDesk
Reasons for Switching to TeamViewer Frontline: Anydesk lags sometimes
Charles Y.
Data Collection Clerk
Research, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
October 13, 2023

"Helps connect with clients or remote team for direct assistance"

Overall: Sometimes a client or our colleagues gets stuck with surveys, reports, or any other aspect and there is need for one on one assistance. TeamViewer provides an easy way out because you don't have to meet with the person who need help. You can connect with their device remotely and show them where they are going wrong. It is easy to install and get started but internet connection needs to be stable.

Pros: I like TeamViewer because you can connect with any device securely and assist others with some tasks. TeamViewer website is easy to navigate, find the appropriate version of TeamViewer and install it on your computer. I also like it because it offers unlimited control of the remote device as long as the internet connection is stable.

Cons: It cannot work effectively without a stable internet. Sometimes it stops functioning or lags especially if you maintain the connection for a very long time. You need to disconnect and establish a new connection to make it start working again.

Switched From: AnyDesk
Reasons for Switching to TeamViewer Frontline: AnyDesk was slowing some computers
Johan Andres C.
implementor
Computer Software, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
February 1, 2019

" excellent tool for my job"

Overall: excellent application, is one of the fundamental tools of my work. without this application we could not give support, we could not show requirements or incidents that occur in productive environment with each of the clients.

Pros: It helps me a lot with my work because through this software I can give technical support to clients that the company where I work. Apart from that it reduces costs to the company, I can review and connect with several clients at the same time clients without any problem.

Cons: what I do not like about this software is that if I have the licensed versionviewer version I can not connect to a higher version. asks me to update the version

yoni H.
system administrator
Computer Networking, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
January 2, 2023

"saving of your time"

Overall: In general, I highly recommend working with the software I use for daily use, very easy to operate, easy to install and very helpful 5 stars

Pros: What I liked the most was the ease of installation that I had to distribute and install throughout the office and the ease of being compatible with any operating system, zero failures, stabilityI really like the design and the ease from the computer to the computer. There are many software on the market without a doubt one of the bestIt's fun to give a good recommendation to someone who deserves it.

Cons: In the amount of updates that TEAMVIWER has, it is impossible to follow more than Microsoft:)

Osvaldo G.
Ing. Electrico
Information Technology and Services, 5,001-10,000 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 7, 2023

"Es innovador"

Pros: Da una experiencia totalmente distinta a lo que ya conociamos de la vercion anterior de este aplicativo, facilita el soporte remoto en todo su explendor.

Cons: por el momento no tengo queja alguna sobre este aplicativo estoy satisfecho con el.

Reni N. avatar
Reni N.
Online Services Manager
Financial Services, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 5, 2019

"Great & efficient communication channel "

Overall: efficient way to solve any IT , software issues on any PC work station of an employee even in offices at a distance - global reach and problem solving tool

Pros: matches perfectly the business needs for internal communication between sections and departments in a very easy , user friendly and efficient way to solve any IT , software issues on any PC work station of an employee even in offices at a distance - global reach and problem solving tool

Cons: non so far - more than 2 years of use as user

Douglas M.
Sales executive
Banking, 501-1,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 6, 2019

"Great remote control using teamviewer"

Pros: Easy to install and use.Has remote access and control.Teamviewer is a great collaborative tool which allows you to create and record demos, do interactibe training ,screen sharing or even hold video conferences.Quite safe and secure since all sessions are encrypted and has a two factor authentication sytem.

Cons: The browser version is abit difficult to use.constant updates end up becoming a financial burden especially for small businesses.

Hira T.
Student
Computer Software, 5,001-10,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
June 8, 2019

"Remote Connection"

Overall: I used TeamViewer in my studentship period to connect my classmates and teachers for study and project activities. Hopefully will use in future. because there is no alternative of it (Y)

Pros: It enables the users to connect remotely for globally distributed systems and also in all the fields. The screen-casting is the major advantage of this software

Cons: sometimes, it slows down. I don't know whats the actual reason. May be it is machine dependent

Verified Reviewer
Angular Developer
Information Technology and Services, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
February 10, 2019

"My reviews on team viewer"

Overall: My overall experience with team viewer is really awesome ,I have worked with team viewer with large number of team members. I do desktop sharing every day with my clients ,so it's quite good if you are working virtually.

Pros: 1. Team viewer is one of the best tool for accessing desktop remotely. 2. It is good to setup team virtually with clients as well as employees ,if you are working virtually.

Cons: 1. It will work slow if your internet connection is slow. 2. It will perform slow if you will send heavy files.

Sheema K.
Technical Recruiter
Staffing and Recruiting, 501-1,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 22, 2022

"TeamViewer "

Overall: I have almost 4years of experience with this tool

Pros: We can easily use this tool whenever you want and it's user friendly tool

Cons: We have the autio option as well in this tool.. we can communicate while resolving an issue

Vanitha S.
Technical Sourcer
Staffing and Recruiting, 501-1,000 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
March 16, 2023

"TeamViewer Pilot"

Overall: Excellent

Pros: I used Teamviewer for to connect another system. Because for sourcing I need to connect another system to collect details and sometime if any system issue my colleague repair issue through TeamViewer Pilot. Remote working helping me lot.

Cons: Sometimes it will rarely disconnected while using.

stefano M. avatar
stefano M.
impiegato
Construction, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
3.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
December 8, 2022

"Bello ma costoso"

Pros: Facilita di utilizzo e velocità in esecuzione da remoto

Cons: Poca scelta nella risoluzione anzi nessuna de utilizzo software su ipad

Reasons for Choosing TeamViewer Frontline: Per l'interfaccia grafica
Floremie F. avatar
Floremie F.
billing officer
Hospital & Health Care, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
March 14, 2021

"user accessibility"

Overall: The business problem that we need to connect someone who are working remote places from our physical office. We thank of this software that we had because of it helps so much in our businesses easy to communicate and manage from remote workers.

Pros: The most impactful features experienced that I have with this software is very easy to use and manage. It's user's friendly

Cons: The features that this software need to improves is the internet low connection. I want to suggest something that we as user's we want that software which is less for internet use.