# Municipal511 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Municipal511 the right GIS solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10018885/Municipal511/reviews

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Municipal511

4.6 (21)

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Last updated January 14th, 2026

# Reviews of Municipal511

Ease of use

4.5

Customer Service

4.5

## Pros and Cons in Reviews

GM

GWYNETH M

Public Works Operations AssistantGovernment Administration, 201 - 500 employeesUsed the software for: More than 2 years.

“I find it easy to use and like how email notifications are sent for overdue issues (ie. long-term construction and need to extend dates)“

August 14, 2024

SO

Steve O

Acting CommanderGovernment Administration, 201 - 500 employeesUsed the software for: More than 2 years.

“Forgetting my password is annoying when you switch devices, but thats not a software problem. “

August 13, 2024

HY

Haley Y

Customer Service and Administrative AssistantConstruction, 11 - 50 employeesUsed the software for: Less than 6 months.

“The Support Staff are very nice and reach out if there are any concerns or updates on any current closures or road work being done.“

August 6, 2024

AM

Adam M

emergency management program coordinatorGovernment Administration, 51 - 200 employeesUsed the software for: Less than 6 months.

“Sometimes the map can get a little cluttered“

August 13, 2024

## Showing most helpful reviews

Showing 1-21 of 21 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TW

Trevor W.  
Asset Management Coordinator  
Civil Engineering  
Used the software for: 2+ years

### "Municipal511 Requested Review"

August 12, 2024

4.0

Positive. Once familiar with the application it is mostly user-friendly.

Pros

Map based. Data validated (e.g. selective lists).

Cons

1\. Setting notifications and contact list. I'd rather push the notification to myself and use our internally maintained notification list since the contact list in Municipal511 does not appear to be maintained. 2. Road closure options can be confusing to select. It would be nice if there was a tiered entry process, e.g. i) what is the location, ii) what is the activity, iii) what is/are the traffic impact(s) (lane closure, full closure, detour, etc.), iv) schedule/timing.

Review Source

Response from Transnomis Solutions

August 16, 2024

Thanks Trevor for sharing your positive experience! It’s great to hear that the map-based interface and data validation features have been beneficial. We’re continuously working to enhance the user experience, and your feedback helps us identify areas for improvement, let's chat in detail. Thanks again!

SO

Steve O.  
Acting Commander  
Government Administration  
Used the software for: 2+ years

### "Fantastic Product!"

August 13, 2024

5.0

This App has been very useful for a situational awareness perspective for our Paramedic Duty Commanders as well aids in a central location for all road closures. This used to be stacks of faxed notices, now all live. Takes some effort to get all the other partners to buy in at the begining but its fantastic now.

Pros

The ability to have all information, multiple layers all in one place is fantastic. We have also taken advantage of the abilty to create emergency management exercise layers to simulate a diaaster event. Very useful.

Cons

Forgetting my password is annoying when you switch devices, but thats not a software problem. Can't think of anything specific i dont like off hand.

Review Source

Response from Transnomis Solutions

August 16, 2024

We're thrilled to hear that Municipal511 has been so useful for situational awareness and emergency management. We appreciate your continued support and are glad to see the positive impact it's had on your operations!

JD

Joshua D.  
Fire Chief  
Government Administration  
Used the software for: Less than 6 months

### "Not everything needs to be an email."

August 13, 2024

4.0

511 is necessary but shows more data than I require. For instance, I receive closure notices for communities I do not serve.

Pros

The interactive map shows all closures. This is useful.

Cons

The emails are intrusively numerous. They are so common they are rarely reviewed.

Review Source

Response from Transnomis Solutions

August 16, 2024

Thanks Joshua for taking the time to share your feedback! We will reach out to schedule a time to see how we can make adjustment in your settings so you only receive the notifications and information relevant to you. We’ll be in touch shortly!

MP

Mandi P.  
Deputy Operations  
Government Administration  
Used the software for: 2+ years

### "Great Municipal resource"

August 19, 2024

5.0

Pros

It's efficient, being able to schedule closings in advance is a great feature, user friendly.

Cons

That when the notice is issued the From is Transnomis, this confuses people on regular occasions as they are unaware of what the email actually contains, and often delete. Then contact us to say they were not in receipt of the road issue. It would be a great improvement for the email to be noted as from "Town of Petrolia Notifications" rather then "Transnomis Notifications"

Review Source

Response from Transnomis Solutions

August 26, 2024

Thank you for your feedback! We’re glad to hear that you find the platform efficient and user-friendly, especially with the advance scheduling feature. I’ve passed your suggestion about customizing the "From" field in notifications to our product team, as they’re currently planning some improvements in that area. We appreciate you bringing this to our attention and will work on making this experience smoother for your recipients.

NS

Nicholas S.  
Director of Operations  
Government Administration  
Used the software for: 2+ years

### "Director of Operations"

August 13, 2024

4.0

positive

Pros

The convenience of notifying all parties about road closures and events

Cons

a little pushy with the new products

Review Source

Response from Transnomis Solutions

August 16, 2024

Thanks Nicholas! We're glad you like the notification feature. We appreciate your honesty about our new product communications and will adjust frequency accordingly!

JH

Jackie H.  
Public Works Clerk  
Government Administration  
Used the software for: 1-2 years

### "Good System"

August 13, 2024

5.0

I think it's a pretty good system - It's very organized and user friendly

Pros

It's pretty easy to use Nice that it's step by step closure set up

Cons

I wish it would like to GPS Systems - Google Maps, Waze, other GPS Systems

Review Source

Response from Transnomis Solutions

August 16, 2024

Thank you for your thoughtful review! I'm glad to hear you find Municipal511 easy to use and appreciate the step-by-step closure setup. Our system currently does link to some popular GPS systems like Waze, Here and Tom Tom. We're always looking for ways to enhance our service, let's have a chat about this at our next check in meeting. Thanks Jackie!

KS

Khas S.  
Engineering GIS Technologist  
Government Administration  
Used the software for: 1-2 years

### "NOTL M511 Review "

August 16, 2024

5.0

Very happy with our overall experience and will continue to use the site.

Pros

1) User friendly 2) Easy to access by all members of organization & public 3) Easy to communicate with different members about projects

Cons

Would like the option to manually type in locations of incidents - sometimes the address or length of road is not as accurate as we would like it to be. However this is not a deal breaker.

Review Source

Response from Transnomis Solutions

August 26, 2024

Thanks, Khas, for your review! We’re glad to hear you are happy with your Municipal511 experience. Manual entry option is already supported, Andrew will be sending you a screenshot with instructions on how to do it. Appreciate your feedback!

KD

Kirstley D.  
Administrative Assistant, Public Works Department  
Government Administration  
Used the software for: 1-2 years

### "Extremely useful platform that saves us time "

August 16, 2024

4.0

Pros

User friendly when adding an issue. Simple drop-downs and options

Cons

Cannot search a road name or address to help with mapping the location

Review Source

Response from Transnomis Solutions

August 26, 2024

Thanks Kirstley for sharing your positive experience! It’s great to hear our software has been great at saving you and your team time. Regarding the issue of not being able to search, our team will be in touch to help resolve that for you shortly. Thanks again for taking the time to share your feedback!

FG

Frank G.  
Manger of Transportation and Waste Management  
Government Administration  
Used the software for: 1-2 years

### "Oxford County - Transportation Division"

August 14, 2024

5.0

My overall experience has been excellent, it is very easy to use

Pros

Provides public with access to road and traffic issues which is integrated with Waze

Cons

Users forget to end notices and some users are inconsistent with use

Review Source

Response from Transnomis Solutions

August 16, 2024

Glad to hear your experience has been positive Frank! Appreciate you taking the time to share your feedback!

LK

Lucas K.  
Manager of Road Operations  
Government Relations  
Used the software for: 2+ years

### "Manager of Road Operations"

August 19, 2024

5.0

Good experience. It creates automatic response and sends out an email to individual contacts or a group of people

Pros

How it creates an automated message with a few clicks of a button.

Cons

nothing that comes to light. Could make the creation of layers a bit easier

Review Source

Response from Transnomis Solutions

August 26, 2024

Thank you, Lucas, for sharing your feedback! We're glad to hear that you find the automated messaging feature useful and that you've had a good experience with the platform. We appreciate your suggestion about making layer creation easier and will keep it in mind as we continue to enhance the system. If you have any more thoughts or ideas, feel free to share—we’re always looking to improve!

GM

GWYNETH M.  
Public Works Operations Assistant  
Government Administration  
Used the software for: 2+ years

### "Two Thumbs Up"

August 14, 2024

5.0

I find it easy to use and like how email notifications are sent for overdue issues (ie. long-term construction and need to extend dates)

Pros

Ease of use, especially with editing issues, such as extending dates. Additionally the "last description" box in Entry Details.

Cons

I tend to just copy and paste the Entry Detail in section 3 to the Comments section. It seems redundant. Possibly have the system auto generate the comments from section 3 to Comments with the ability to edit/add other comments?

Review Source

Response from Transnomis Solutions

August 16, 2024

We’re glad you find Municipal511 easy to use, especially with editing issues and extending dates. Thanks for your suggestions regarding the Entry Details and Comments sections, we’ll make a note to discuss them further during our next check-in call. Thanks Gwyneth!

PN

Peter N.  
Capital Projects Manager  
Government Administration  
Used the software for: 2+ years

### "Project Manager"

August 13, 2024

5.0

Well received by agencies and emergency services

Pros

The simplicity and large range of the system

Cons

Entanglement and messy mapping caused by plotting simple off-road maintenance activities (ie. roadside grass mowing, etc.) on Municipal511 along with major capital projects that actually can cause major traffic delays and disruption.

Review Source

Response from Transnomis Solutions

August 16, 2024

Thanks Peter for your feedback! We’ll look into improving how off-road maintenance is plotted to reduce mapping clutter. We’re glad to hear Municipal511’s simplicity and range are well-appreciated by other departments too!

RM

Rebecca M.  
Engineering Technician  
Government Administration  
Used the software for: 2+ years

### "Engineering Technician"

August 14, 2024

5.0

Overall good experience and would recommend to others.

Pros

It is easy to notify everyone all at once and have it shown in driving apps which is very helpful for people that do not know the municipality.

Cons

I wish there was an app to make it easier to send out notifications on a mobile device. I also wish the map that is sent out in the emails was similar to the graphic shown on the website.

Review Source

Response from Transnomis Solutions

August 16, 2024

We’re glad you find the notification system helpful! Someone from our product team will reach out to chat more about your mobile experience!

HY

Haley Y.  
Customer Service and Administrative Assistant  
Construction  
Used the software for: Less than 6 months

### "511 Review "

August 6, 2024

4.0

I'm still learning the program but my overall experience has been good! The Support Staff are very nice and reach out if there are any concerns or updates on any current closures or road work being done.

Pros

I appreciate that it's very easy to edit pre-existing closures or road work with minimal difficulty, and it has a very user-friendly set up, so you can find what you're looking for easily.

Cons

It can sometimes be difficult to go back and change things during the initial creation of a road closure/road work once you select "continue" - where it then takes you to the "notice" page just before you submit the road changes. It sometimes doesn't seem like the changes take effect immediately or the response is delayed.

Review Source

Response from Transnomis Solutions

August 8, 2024

Haley, Thanks so much for your great review! I’m really happy to hear you find Municipal511 user-friendly and appreciate our support team’s efforts. Your feedback on the road closure creation process is super helpful. Andrew, our Product Director, will reach out to you soon to get more details and see how we can make things even better.

RD

Ryan D.  
Manager of Roads and Construction  
Government Administration  
Used the software for: Less than 6 months

### "Municipal 511 Review"

August 14, 2024

4.0

General very happy with the product. The mapping system is clear to visualize.

Pros

The visual update on projects in the area

Cons

Generic email notifications... it would be better if the email notification title identified the local municipality issuing the notice at the top of the notification, rather than Municipal511 - Transnomis

Review Source

Response from Transnomis Solutions

August 16, 2024

Thanks Ryan for your feedback. We’ve passed your feedback about the notifications to our product team, as they’re currently planning some improvements in that area.

BC

Bruce C.  
Public Works Foreperson  
Government Relations  
Used the software for: 1-2 years

### "Mulmur Township"

August 14, 2024

4.0

Pros

Multiple group notification to cover wide range of services with one click. Also shows outside of our area.

Cons

Bit of a learning curve when first started using it but nothing really negative .

Review Source

Response from Transnomis Solutions

August 16, 2024

Thank you for your feedback! I’m glad you find the multiple group notifications useful. Feel free to reach out to us at support@transnomis.com if you have any questions!

DG

Dave G.  
Director of Operations  
Government Administration  
Used the software for: Less than 6 months

### "Township of Edwardsburgh Cardinal"

August 13, 2024

5.0

The overall experience has been positive however somewhat limited. It's only been the last couple of months that we have made a concerted effort to place activities and events on municipal 511

Pros

The ease and flexibility of entering an event.

Cons

There is no mobile app and a singular password login

Review Source

Response from Transnomis Solutions

August 16, 2024

Thanks Dave! We're glad to hear that you find the system flexible and easy to use for entering events. While we don’t have a dedicated mobile app, Municipal511 is fully accessible on any mobile device with an internet connection. Your feedback about the login process is appreciated, and we’ll make sure to pass it along to our team as we continually work to improve the user experience!

LF

Linda F.  
Public Works Administrative Assistant  
Government Administration  
Used the software for: Less than 6 months

### "MNBP 511 review "

August 13, 2024

5.0

Pros

very easy to use and understand. It's great there are cameras that can be utilized as well.

Cons

None as there are none at this time, as of yet.

Review Source

Response from Transnomis Solutions

August 14, 2024

Linda, thank you for your wonderful review! I’m thrilled to hear that you find Municipal511 easy to use and appreciate the camera feature. It’s always great to know when our system meets your expectations. Thanks for being a valued user of Municipal511!

AM

Adam M.  
emergency management program coordinator  
Government Administration  
Used the software for: Less than 6 months

### "Adams Review "

August 13, 2024

5.0

Pros

The amount of layers allows us to use M511 for multiple reasons and scenarios

Cons

Sometimes the map can get a little cluttered

Review Source

Response from Transnomis Solutions

August 16, 2024

Thank you for your feedback! Regarding the clutter, you can switch on and off layers to help reduce it, and then can save map views so you can easily access them in the future. Our Customer Success team will reach out with some more details to get that set up for you!

MM

Meaghan M.  
Planning and Operations Coordinator  
Public Relations and Communications  
Used the software for: Less than 6 months

### "Easy to use"

August 7, 2024

4.0

I had no experience to start and found the program easy to navigate.

Pros

It was easy to use without any prior experience.

Cons

There was nothing i did not like about the Municipal511.

Review Source

Response from Transnomis Solutions

August 8, 2024

Thank you for your fantastic review Meaghan! It's great to hear that you found Municipal511 intuitive and easy to navigate right from the start. If you ever have any suggestions or need assistance, please don't hesitate to reach out.

AK

Andi K.  
Capital Projects Technologist  
Environmental Services  
Used the software for: Less than 6 months

### "Municipal 511 Review"

August 13, 2024

4.0

Overall experience using Municpal511 has been good

Pros

I like most about Municpal511 is the user interface and how easy it is to use.

Cons

No complaints using Municpal511 so far, everything seems to work

Review Source

Response from Transnomis Solutions

August 14, 2024

Thank you for your positive feedback! I’m glad to hear you find the user interface easy to use and that everything is working well for you. We appreciate your support!

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