--- title: "Zenzap Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zenzap Software - reviews, pricing plans, popular comparisons to other Team Communication products and more." source_url: "https://www.capterra.com/p/10018942/Zenzap/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # Zenzap Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zenzap ## What is Zenzap? Zenzap is a professional work chat app that helps your team separate work from personal life. It’s as easy as texting while having the structure and security that businesses need. Create specific group chats for topics or projects so information is always easy to find. Bridge the gap between talk and action by turning messages into tasks instantly within the chat. To prevent burnout, working hours settings let you pause notifications when staff are off the clock. Zenzap keeps all your team communication in one place, making it easy to find what you need. Protect company data and ensure GDPR compliance. Unlike personal apps, where data lives on phones, Zenzap stores history and files securely in the cloud, under business control. Admins can add or remove staff in a click. Plus, Zenzap integrates with your existing tools to streamline daily operations. Keep your team connected and productive, without the clutter of scattered group chats. ## What is Zenzap used for? [Team Communication](https://www.capterra.com/team-communication-software/)[Collaboration](https://www.capterra.com/collaboration-software/)[Digital Workplace](https://www.capterra.com/digital-workplace-software/) Recognitions Best ease of use Overall rating Based on 42 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% Starting price $50 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Collaboration / 2025 - Digital Workplace / 2025 - Productivity / 2025 - Remote Work / 2025 - Team Communication / 2025 - Unified Communications / 2025 Our "Best of" badge program showcases products with the highest ratings... - Collaboration / 2025 - Digital Workplace / 2025 - Productivity / 2025 - Remote Work / 2025 - Team Communication / 2025 - Unified Communications / 2025 ## Zenzap alternatives Highest Rated [4.7 (137)](https://www.capterra.com/p/201794/Workvivo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (5,322)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (14,700)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10018942/Zenzap/alternatives/) ## FAQs about Zenzap Overview ### Which roles and teams benefit most from Zenzap? Zenzap is most used by project managers, operations leaders, and executives coordinating tasks, updates, and team communication. IT administrators and engineers use it to organize technical work and service requests, while sales, design, healthcare, education, and field-service staff manage follow-ups, schedules, and day-to-day collaboration. Answer based on 41 reviews Overview ### What company size and industries is Zenzap built for? Zenzap is built for small businesses, which account for 88% of reviewers, with Hospitality and Hospital & Health Care each representing 10%. It provides AI agents that automate workflows across users’ tools through a secure group chat for independent work or collaboration. Midsize and enterprise users represent 7% and 5%, while Environmental Services accounts for 7%. Answer based on 41 reviews Features and Usability ### What are the key features of Zenzap? Zenzap includes core task management for creating to-do lists and keeping work organized, plus alerts/notifications that reach desktop and mobile devices. Its differentiating communication features include real-time chat for instant conversations across web and mobile access for working and communicating away from a laptop. Answer based on 12 reviews Pricing ### How much does it cost and what fees or limitations are included? Zenzap starts at free for up to 5 people, with a free version and free trial available. The Business+ plan costs $50.0 per user/month. The free tier includes 1 GB secure cloud storage, 100 AI credits monthly, and 5 project chats; Business+ adds 10 TB storage and AI work agents. Answer based on 3 reviews Integrations ### Which third-party tools and platforms does Zenzap integrate with? Zenzap supports over 30 integrations, including Google, Google Calendar Extension, Google Workspace, Notion, Asana, 7shifts, and Fexa. It also connects with a range of QuickBooks products such as QuickBooks Online, QuickBooks Online Accountant, QuickBooks Desktop Payroll, QuickBooks GoPayment, QuickBooks Commerce, and QuickBooks Live Bookkeeping. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Zenzap offer? Zenzap provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced viewing. Answer based on 2 reviews Getting Started and Support ### What customer support options does Zenzap offer? Zenzap provides email/help desk support, FAQ/forum resources, a knowledge base, 24/7 live rep assistance, and chat. No reviewer feedback about support is available, so user experience details such as response speed or helpfulness cannot be assessed from the catalog data. Features and Usability ### Is Zenzap easy to use for team communication and tasks? Zenzap makes day-to-day team communication, tasks, and project organization easy for many users, with a clean, mobile-friendly experience across devices. Small business teams especially value its simple navigation after initial setup. Some users encounter a learning curve, cluttered screens, extra clicks, occasional lag, and limited documentation for less familiar features. Answer based on 12 reviews Features and Usability ### How intuitive is the Zenzap user interface? Zenzap presents a clean, professional interface that helps teams keep conversations, tasks, and project spaces organized. Users often find the layout intuitive after a brief orientation, especially on mobile. Some teams want more color coding and customization, while others report visual clutter, navigation friction, delayed notifications, and minor speed issues. Answer based on 11 reviews ## Features AI summary Based on 17,996 Team Communication reviews Capterra data shows that buyers of team communication software rank the following features as their top priorities: - **Meeting Management** (**50%** of reviewers rated this feature as critical) - **Mobile Access** (**52%**) - **Real-Time Chat** (**51%**) Zenzap supports all three features that reviewers value most: **Meeting Management**, **Mobile Access**, and **Real-Time Chat**. Together, these capabilities help teams coordinate discussions, stay connected from any location, and communicate instantly, allowing businesses to keep work moving and improve day-to-day collaboration. Mobile Access 4.8 (28) 75.00% of 28 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real-Time Chat 4.8 (23) 82.61% of 23 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Collaboration Tools 4.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Task Management 4.7 (32) 68.75% of 32 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Calendar Management 4.7 (13) 53.85% of 13 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Access Controls/Permissions 4.6 (24) 62.50% of 24 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Zenzap 256 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accountability: Define and track responsabilities for remote users - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - Administrative Access: Allows administrators to set permissions within the application. - Agent Collaboration: Multiple agents work together, share tasks, and coordinate to achieve common goals. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Powered Language Translation: Uses AI-powered language translation tools to translate messages in real-time. - AI Powered Search: Improves search functionality by prioritizing search results based on a user's previous interactions and relevance, enabling users to find messages, files, and people without the need for exact search terms. - AI Text Generation: Allows users to generate text based on a text prompt. - AI Text Summarization: Condenses long documents or text into a brief summary. - AI Text-to-Speech: Simulates human-like speech from text inputs. - Alarms: Send alarms to users if they do not respond to notifications in a timely manner. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Alignment: Align all staheholders involved to improve collaboration, visibility, and performance - Analytics: Tools for the systematic analysis of various types of data or statistics - Analytics and Reporting: Provides insights into student health trends, generates reports, and aids in decision-making for health programs and services. - Announcements: Allows company-wide and targeted announcements to ensure workers receive relevant communications. - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Assignment Management: Assign issues and tasks based on availability or required skills - Audience Management & Creation: Creates segmentation groups and communication audiences to target messages, content, features access, etc. - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Audio Conferencing: Allows users to communicate via audio channels. - Audio/Video Messaging: Record and send audio and/or video files by online message or chat - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Autonomous Task Execution: Completes tasks independently without constant human intervention - Autoresponders: Create and automatically send premade copy in response to customer messages - Back Office: Provides back office solutions such as accounting, invoicing, time & expense, payroll, etc. - Blogs: Allows users to publish blogs on social site - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Branded Experience: Provides customizable web platform for colors, fonts, company branding etc. - Broadcast Messaging: Notify large groups of people simultaneously about important updates. - Bulk Send: Process of sending a large number of documents, messages or emails to multiple recipients at once - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendars: Manage private and shared calendars and associated events - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Canned Responses: Shortcuts for inputting frequently used messages - CDI (Clinical Document Improvement): Stores clinical data into a centralized database; supports physician access to data - Chat: Create audience-based chat rooms to share news within their teams, and employees can create private chat rooms as well. Replicates the user experience of employee's favorite apps (e.g. WhatsApp, Messenger, Slack etc.). - Chat/Messaging: Communicate using direct chat or messages within the system - Clinical Communication - HIPAA Compliance: Facilitates communication between health care professionals - Collaboration: Easily compare experiments—code, hyperparameters, metrics, predictions, dependencies, system metrics, and more—to understand differences in model performance. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Comments: Allows for note-taking, task delegation and other discussions to be recorded within the decision-making workflow. - Communication Channels: Support multiple channels for internal and external communications. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Compliant Emailing - HIPAA Compliant Messaging: Facilitates the receiving and sending of secure and encrypted emails - Compliant Texting - HIPAA Compliant Messaging: Facilitates the receiving and sending of secure and encrypted text messages - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration: Users or customers can configure parts by using a parametric 3D configurator. - Confirmation: Allows employees to confirm that they have received or read a piece of content. - Connectivity: Connectivity APIs can be enabled to allow development teams to directly integrate with applications, databases, and services. - Contact Management: Manage, organize, and store contact information - Content Generation: Generative AI can be employed to generate content in different forms, such as text, images, music, and videos - Content Interaction: Has the ability for users to like and react to a post, comment and share visuals on posts, react to comments left by colleagues, and also tag colleagues if they think it would be interesting to share with others to read too. - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Conversation Archiving: Archives conversations in a separate location for later reference. - Correspondance Variety: Allows the sending of different types of messages to different users and physician types - Cost Management: Manage budgets, track and optimize spending and align capacity to workload demand - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Cross Platform Support: Supports the use and access of CC&C solutions on mobile, desktop, personal, and proprietary devices - Cross-system Integration: Works across multiple software systems or databases - Custom Views: Create personalized project views for collaboration - Customer Profiles: Record customer information, purchase history, and other notes - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Frameworks: Flexible architecture allowing tailored configurations - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dashboards: An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization's Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance. - Data Governance: Collection of processes, policies, and standards to manage the storage & usability of enterprise data - Data Import/Export: Import and export data to and from software applications - Data repository: Deliver a single data repository for all project information. - Data Security: Protect sensitive data for digital privacy - Data Sharing: Facilitates the sharing of information relevant to referral completion or denial across networks - Dependencies: Manage dependencies between projects from one or multiple portfolios. - Digital Signage: Digital displays use technologies such as LCD, LED, projection and e-paper - Discussions: Ability to involve multiple users in public or private discussions - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Modeling: Ability to learn and adapt from interactions with environment and data, and to model varying behavior over time. - Email: Offers the ability to send unlimited emails directly from the server without incurring any additional cost. - Email Management: Manage, store and organize emails within the system or via third-party apps - Emergency Notifications: Can activate a Must-Read or an Alert. Must-read will be content that a user is exposed to when they connect to the platform. Allows for alerts to appear in full screen and user will not be able to view the platform without reading the content and validating the dedicated button. - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Employee Engagement: Tools to improve and measure employee satisfaction and involvement - Employee Generated Content: Able to share pictures, videos or external articles, and users can participate in the communication if authorized - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Photos: Store photos of employees - Employee Portal: Online portal where employees can access and track their own information - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Calendar: A list of events with their respective dates - External: Track external risks such as natural disasters or market fluctuations. - External data: Connect to external data sources such as databases or BI software. - Feedback: Provides thorough, actionable feedback regarding security vulnerabilities, or allows collaborators to do the same. - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Followers: Allow users to follow tasks which are not assigned to them - For Healthcare: Software designed for the healthcare industry - For No-Code Development: Build applications without the use of code - Forms Management: Store, manage and track all forms in a centralized location - Front Office: Integrate with CRM, marketing, or customer service software. - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geotargeting: Geographic location of visitors determines behavior of the software - Group Messaging: Group messaging lets multiple people carry on a group conversation - Health Care IT Integration: Ensures integration between and interoperability with other health care solutions and systems - Health Care Messages: Ability to send different kinds of messages to nurses than doctors. - HIPAA Compliance - HIPAA Compliant Messaging: Aligns and complies with HIPAA regulation and standards - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Human-in-the-loop (HITL): Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. - Inline Translation: Automatically translates information via machine translation. - Insights: Generates insights and reports from aggregated provider data to improve efficiencies and ready systems for audit - Integration: Integrate with a variety of data sources, such as guest wifi, customer data platforms, visitor counters, POS systems, and third-party data sources. - Integration Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base: Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. - Knowledge Base Integration: Connect to organizational knowledge repositories and databases - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Lead Development: Enables employees to denote potential customers. - Live Chat: Ability to chat online in real time - Live Streaming: Live stream to multiple devices simultaneously - Mass Notifications: Send messages to multiple recipients at the same time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Memory Management: Store and save retrievable data - Message Lifespan - HIPAA Compliant Messaging: Allows the determination and assignment of the lifespan of a delivered message - Message Recall: Retrieve sent messages from mailboxes of recipients who haven't yet opened it - Messaging: Communicate using messages within the system - Messaging Security: Ensures messages about patient information are confidental and secure. - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Application: Offers a mobile app version for volunteers to receive relevant information and manage their volunteer history. - Modules: Offer modules for both health care givers and staff. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Sharing: Publishes the content once on the platform and pushing it through to different comms channels. Pushes specific content based on rules to Microsoft Teams, displaying content inside SharePoint, etc. - Multi-Language: Manage and support multiple languages - Multi-step Planning: Ability to break down and plan multi-step processes - Multiple LLM Models: Ability to interact with various large language models, such as GPT-4, Claude 3, Gemini, Llama 3, and more - Native Mobile Application: Contains fully branded mobile app that is available natively via different platforms. Has low bandwidth management to optimize communication between the application and servers. - Natural Language Interaction: Allows users to give natural-language instructions for browser-based tasks. - Natural Language Interface: Interact with agents using conversational language - Natural Language Processing: Process and analyze human language in text or audio form - Newsfeed: Displays application newsfeed content in an engaging and modern manner. - Newsletter: Allows information to be distributed via newsletter. - Newsletter Engine: Allows for reaching employees through the Integrated newsletter builder via email - Newsletter Management: Create and update newsletter content to increase engagement - Notes: Allows users to take notes during or after the call for future reference. - Notifications: Reliably and visibly notifies the desired audiences of the latest product updates and directs them to the relevant documentation. - Offline Form: Form to collect visitor contact information when live chat isn't available - Offline Mode: Users can work offline and changes are synced when they back online - One-to-One Messaging: Send personal messages to clients or attendees - Operating Systems - HIPAA Compliant Messaging: Supports desktop, iOS, and Android operating systems - Patient Retention: Ability to track and analyze patient referrals, retention, and turnover. - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Permissions: Allows administrators to set permissions or privacy restrictions for decisions or discussions, controlling who can view and contribute. - Personalized Ux Experience: Targets content based on profiles, attributes, communications needs, etc. Able to personalize end-users' content view based on preferences and interests. - Planning: Leverages data from budgeting and forecasting processes to help corporations understand their reality and make decisions accordingly. - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Prioritization: Arrange tasks based on the level of priority or urgency - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Proactive Error Detection: Proactively detect errors or bugs, delivering actionable and team-oriented suggestions for remediation - Procedures: Define and manage instructions that employee need to follow for each type of operation. - Profitability: Monitor project proftability by team or department. - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Budgeting: Associate a budget with a project and allocate it accordingly by task or resource. - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Projections: Estimate or forecast of a future scenario based on the study of present trends - Prompt Engineering: Process of carefully designing and constructing prompts or input instructions to achieve desired behaviors or outputs from AI models - Public Sharing: Make project views available for the public. - Quizzes: Brief assessments used to measure knowledge and skills - Read Receipts: Ability to see if recipient has viewed/opened the message - Real Time Editing: Preview and make real-time changes in the web content - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Work: Allow users to use the system online and on mobile devices. - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Allocation: Assign available resources to various projects and tasks - Rich Text Editor: Input different types of content and edit text formats, fonts, font sizes, and colors - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Analysis: Analyze potential risks across the organization - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scalability: Manage a growing amount of work to meet increased demand without compromising performance - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Sharing: Digitally share screen view with others - Screensaver Management: Create/control content and visuals for deployment on multiple screensavers - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Security: Ensures that the application itself is protected and assures data interacting with third-party plugins or integrations do not allow for unapproved access or privilege escalation. - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Simulation and Scenario Generation: Generative AI can generate synthetic data and simulate scenarios for training and testing purposes. - Single Sign On: Allow users to access multiple services after entering their login credentials once - Smart Notifications: Prioritizes user notifications by suggesting channels, people, and messages relevant to a user's work. - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Space Reservation: Manage the reservation of workspaces - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Staff Scheduling: Scheduling capabilities for employees to view shift-times and employers to schedule staff accordingly - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys (global & local): Shares the option for users to answer surveys via the tool from wherever they are are. Has customization options of single, multiple choice, or open text answers, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Targeted Emails: Sends automated emails to further engage clients and potential clients. - Task Management: Create, manage and track all task activities and progression - Task Prioritization: Set priority levels on tasks so individuals can organize their work. - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Team Inbox: Provides a central location for help requests, helping employees respond sooner. - Telephone: Integrate with telephone insfrastructure so that users can make calls directly from the tool. - Text Summarization: Generate a summary of short or long form text - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense: Track time and expenses associated with projects or tasks. - To-Do List: A digital list of items that need to be completed - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - User Authorization - HIPAA Compliant Messaging: Allows administrators to set up and implement any levels of authorization required to send and receive secure messages - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Version Control: Track revisions and updates made to files and navigate between different versions - Versioning: Allows annotations and adjustments to original takeoff estimates after the initial takeoff calculations have been completed. - Video Conferencing: Connect with meeting participants remotely over video - Views: Create customized project views for internal and external purposes (eg: for customers). - Visibility: Provides real-time insight into procurement costs within categories, departments or projects - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Vulnerability Scanning: Discover patch statuses and vulnerabilities - Web Application: Software can be accessed through a downloadable desktop app or a cloud-based site. - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks - Workflows: Facilitate access from initial access ticket submission through supporting chain of custody throughout the workflow for OT environments. - Workspace: Define customizable workspace for teams, departments, and external users. --- Get Advice We can help you find the software with the features you need. Features 4.6 (41) 4.6 Based on 41 reviews ## Pricing Value for money 4.7 (40) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10018942/Zenzap/pricing/) Free $0.00 It includes: - 100 AI credits / month included - Every feature, every integration - Nothing locked - Unlimited users Business+ $50.00 Per User,Per Month It includes: - AI work agents for every user - Share any agent in a group chat - Automated workflows - 3rd party agents - AI workspace search - AI voice note transcriptions - Call recording & AI transcriptions - API access - Unlimited group chats and DMs - Built-in to-dos and sub-tasks - Task checklist templates - Voice & video calls - Calendar integration - Set working hours - Scheduled messages - Granular control & permissions - Files malware scanning - Data archiving - 10 TB secure file storage - Priority customer support Enterprise Contact sales It includes: - Includes everything in Team+, and: - Custom AI workflows - Tailored amount of AI credits - Forward deployed engineer - SAML, SCIM and SSO - Encryption key management - Audit logs - Organization chart - 24/7 enterprise CSM - Tailored onboarding - Custom SLA Value for money 4.7 (40) 4.7 Based on 40 reviews ## Integrations [ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Notion](https://www.capterra.com/p/186596/Notion/)[ 7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (39) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (39) 4.8 Based on 39 reviews ## User reviews Overall rating 4.6 Based on 42 reviews Filter by rating Counts reflect reviews available in this feed. 5(31) 4(8) 3(2) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Brantley E. COO Used the software for: I used a free trial ### "Disappointing experience for our business" 0.0 November 11, 2026 The were unwilling to solve any issues that we were having. Looked for answers and instead of coming up with solutions the would just recommend some sort of work around. Pros At first I like the cost compared to what we were paying Cons Disappointing Experience for Our Business Our experience with ZenZap was extremely frustrating, and I would not recommend it to businesses looking for a reliable, organized communication platform. One of our biggest issues was the lack of consistent folder management. I could create and edit folders on my iPhone, but not on the Mac desktop app. As an administrator, I also couldn’t create company-wide folders that would appear for everyone on our team. Each user had to organize their own messages, which made it difficult to keep company communications consistent and manageable as we grew. We raised these concerns because we needed a practical solution for our agency, but we were looking for clear answers and support, not simply to be told that the issue would be passed along to development. We were also told that ZenZap could not export the data we requested. For a business communication platform, being unable to get access to your data in a usable format is a serious concern and something other businesses should consider before committing to the service. Between the organization limitations, lack of a clear solution, and difficulty exporting data, ZenZap did not meet our needs. Based on our experience, I would not recommend it to another business. LP LPN LPN Used the software for: Less than 1 year ### "Using Zenzap as a Nurse with a medical provider" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 26, 2025 It has been quite easy to adapt to using this application . As an older employee who is slower to learn electronics, this is a relief. Pros It is private, so I can send an image to a medical provider without worry of it becoming public. I can also speak to other coworkers on a separate thread. Cons All of the notifications chiming often ...... But I do realize I can mute the alarms. It is nice to feel connected in an occupation where staff are spread out across the state. DE DESIGNER DESIGNER Used the software for: Less than 1 year ### "“A Smart and Time-Saving Tool for Team Communication”" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 19, 2025 My overall experience with Zenzap has been very positive. It simplifies team communication by bringing chat, email, and collaboration tools into one platform. It has helped my team stay organized, respond faster, and reduce communication gaps. Zenzap is a great solution for teams looking to save time and improve workflow efficiency. Pros All-in-one communication platform Clean and modern UI Easy setup and onboarding Saves time by reducing app switching Improves team productivity and coordination Cons Limited advanced customization options Some features could benefit from more integrations Mobile experience could be improved further CA Care Assistant Care Assistant Used the software for: Less than 1 year ### "Care Assistant " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 December 18, 2025 Overall, my experience with Zenzap was positive, as it helped centralize tasks and improve organization, though there was a learning curve due to some unintuitive features and occasional performance issues that slightly impacted efficiency. Pros I liked that Zenzap offered a clean, modern feel overall and helped streamline tasks in one place, making it easier to stay organized and focused once I got used to the workflow. Cons Some features felt unintuitive at first, and the interface was a bit cluttered, which made simple tasks take more clicks than expected, while occasional lag and limited documentation added to the learning curve and reduced overall efficiency. AI Admin IT administrator Admin IT administrator Used the software for: Less than 1 year ### "Good for work platforms " 4.0 December 12, 2025 Very good overall there are some factors that could be better but at the same time it's good to keep abreast of any new info Pros It's very good for recieving information from the company, very informative and sends you notifications to say someone has sent a message Cons You cannot reply to the messages you it is purely for information from management where as with signal we were able to reply PT Physical therapy Physical therapy Used the software for: Less than 1 year ### "Amazing experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2025 Overall I’m very happy I found Zenzap as it made life in general better all around. Overall it’s amazing. Pros The ability to communicate with everyone in the company in one app and that one app is user friendly. Cons Honestly there’s not a thing to dislike. Other than maybe there’s a lot going on in the app. For people that are not good with electronics it could be an issue but as for myself I am good with technology and computers RN RN RN Used the software for: Less than 1 year ### "Love it! Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2025 love it. Can connect with my team from anywhere. I work by myself so having the ability to connect with my team helps so much Pros so easy to use. Love I can reach out to my other team members so quickly and easily. I work alone so having the ability to connect with whoever I need to is awesome Cons how to take pics is confusing. Still do not know how to post a pic on the app but I will continue to try and learn RD reservations department reservations department Used the software for: Less than 1 year ### "Happy worker. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2025 Its a great app. Always getting better. (don't like the fact that I have to write 100 letters minimum to leave the review ) Pros I like the way on how all my work team is connected and I can adjust the app to my work schedule. xx Cons After my day off, I have many messages, I wish there was a why I could skip to the last message and not having to scroll down all messages one by one. (don't like the fact that I have to write 100 letters minimum to leave the review ) DI Director Director Used the software for: Less than 1 year ### "Review for the Zenzap " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 December 10, 2025 Good in some areas, and some areas need focused on, communication with your IT group is difficult to get hold off Pros Team Collaboration on one platform, its GDPR and easy communication with all staff, assigning tasks for individuals Cons The ease of use is quite difficult, not app friendly, individuals find it hard to navigate around the app CS Clinical Supervisor Clinical Supervisor Used the software for: Less than 1 year ### "Pleased with Zen Zap so Far" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 9, 2025 This has been a positive experience so far and look forward to the changes that will come as the platform grows Pros Zen Zap has saved my company tons of money compared to our last platform, and the staff have been responsive and helpful! It's easy to use when you know to use the app to customize. Cons I would like to see color coding options to cut down on the visual clutter since we have a number of topics to respond to each day. [View all Reviews](https://www.capterra.com/p/10018942/Zenzap/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Microsoft Teams vs Zenzap](https://www.capterra.com/compare/168668-10018942/Microsoft-Teams-vs-Zenzap) [Slack vs Zenzap](https://www.capterra.com/compare/135003-10018942/Slack-vs-Zenzap)