# Spokk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Spokk Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/10019248/Spokk --- # Spokk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Spokk ## What is Spokk? Spokk is a customer feedback and review management platform that leverages artificial intelligence to simplify the collection of Google reviews. The system enables businesses to create personalized review drafts based on customer feedback submitted through short forms, which can then be copied and posted online. The platform allows teams automate review requests via email, SMS, and integrations with tools like Zapier, streamlining the feedback collection process. Spokk includes features for private feedback collection, allowing businesses to identify areas for improvement and address customer concerns directly. The platform offers staff performance tracking capabilities and two-way communication with customers. With a chat-like interface requiring minimal training, Spokk provides multilingual support and various methods for sending review requests. The system organizes feedback in a centralized dashboard, making it easier for businesses to manage online reputation effectively. ## What is Spokk used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Spokk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.spokk.io&name=Spokk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Spokk 0.0 VS. [4.7 (2,904)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $49 Other, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (10,462) Value For Money 0.0 (0) Value For Money 4.5 (6,500) Customer Service 0.0 (0) Customer Service 4.5 (5,809) ## Spokk alternatives [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (971)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Spokk Overview ### What company size and specific industries is Spokk built for? Spokk is designed for local businesses and service providers, especially small and midsize businesses seeking more Google reviews. It fits dental clinics, restaurants, salons, auto repair shops, medical practices, law firms, and real estate agencies that depend on local customer feedback and reputation. Features and Usability ### What are the key features of Spokk? Spokk includes surveys and feedback, negative feedback management, and sentiment analysis for collecting and classifying customer input. It offers real-time analytics, visual analytics, and reporting, plus CRM, customer segmentation, customizable forms, customizable fields, customizable templates, multi-language support, alerts, notifications, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Spokk starts at $49 per month for the Tier 1 Monthly plan, with a free version available. Tier 2 Monthly costs $99 and Tier 3 Monthly costs $179; yearly pricing is $348, $708, and $1,188. Tier 1 includes 1 review location, while higher tiers raise the location limit. Integrations ### Which third-party tools and platforms does Spokk integrate with? Spokk integrates with 2 third-party tools: Zapier and Pabbly Connect. These integrations connect Spokk to broader automation workflows and app ecosystems, giving teams two direct options for linking Spokk with other business tools. Getting Started and Support ### What training and onboarding options does Spokk offer? Spokk provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup, documentation offers written reference for key steps and features, and videos provide self-paced walkthroughs for reviewing tasks and product functions. Getting Started and Support ### What customer support options does Spokk offer? Spokk provides email/help desk support and chat. No reviewer feedback is available to describe response times, helpfulness, or common support issues, so the support experience cannot be assessed from user reviews. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Segmentation Process of dividing customers into groups based on common characteristics Customizable Branding Add customized logos and colors to align with company branding Customizable Fields Customize data fields to support various needs and use cases Spokk 22 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Use AI to generate content in the form of text, images, videos, etc. Collect information from multiple sources Manage and support multiple languages Identify, track, and respond to negative feedback Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Gauge satisfaction and receive information for improvement and success Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. ## Pricing Free Version Tier 1 (Monthly) $49.00 Other,Per Month It includes: - 1 review location - Unlimited responses - Unlimited AI credits - SMS feedback requests - Review request automation - Zapier & Pabbly integrations - Reply & send coupons - Staff performance ratings - Unlimited flows & contacts - Add 1 Manager and 1 Link Sender to your team. - Custom domain (CNAME) Tier 2 (Monthly) $99.00 Other,Per Month It includes: - 3 review locations - Unlimited responses - Unlimited AI credits - SMS feedback requests - Review request automation - Zapier & Pabbly integrations - Reply & send coupons - Staff performance ratings - Unlimited flows & contacts - Add 1 Manager and 1 Link Sender to your team. - Custom domain (CNAME) Tier 3 (Monthly) $179.00 Other,Per Month It includes: - 5 review locations - Unlimited responses - Unlimited AI credits - SMS feedback requests - Review request automation - Zapier & Pabbly integrations - Reply & send coupons - Staff performance ratings - Unlimited flows & contacts - Add 1 Manager and 1 Link Sender to your team. - Custom domain (CNAME) Tier 1 (Yearly) $348.00 Other,Per Year It includes: - 1 review location - Unlimited responses - Unlimited AI credits - SMS feedback requests - Review request automation - Zapier & Pabbly integrations - Reply & send coupons - Staff performance ratings - Unlimited flows & contacts - Add 1 Manager and 1 Link Sender to your team. - Custom domain (CNAME) Tier 2 (Yearly) $708.00 Other,Per Year It includes: - 3 review locations - Unlimited responses - Unlimited AI credits - SMS feedback requests - Review request automation - Zapier & Pabbly integrations - Reply & send coupons - Staff performance ratings - Unlimited flows & contacts - Add 1 Manager and 1 Link Sender to your team. - Custom domain (CNAME) Tier 3 (Yearly) $1,188 Other,Per Year It includes: - 5 review locations - Unlimited responses - Unlimited AI credits - SMS feedback requests - Review request automation - Zapier & Pabbly integrations - Reply & send coupons - Staff performance ratings - Unlimited flows & contacts - Add 1 Manager and 1 Link Sender to your team. - Custom domain (CNAME) ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pabbly Connect](https://www.capterra.com/p/205994/Pabbly-Connect/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.