--- title: "Spokk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Spokk Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/10019248/Spokk/" page_type: "product" language: "en" --- # Spokk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Spokk ## What is Spokk? Spokk is a customer feedback and review management platform that leverages artificial intelligence to simplify the collection of Google reviews. The system enables businesses to create personalized review drafts based on customer feedback submitted through short forms, which can then be copied and posted online. The platform allows teams automate review requests via email, SMS, and integrations with tools like Zapier, streamlining the feedback collection process. Spokk includes features for private feedback collection, allowing businesses to identify areas for improvement and address customer concerns directly. The platform offers staff performance tracking capabilities and two-way communication with customers. With a chat-like interface requiring minimal training, Spokk provides multilingual support and various methods for sending review requests. The system organizes feedback in a centralized dashboard, making it easier for businesses to manage online reputation effectively. ## What is Spokk used for? [Review Management](https://www.capterra.com/review-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Other, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Spokk?[Manage this product listing](https://www.g2.com/products/spokk-spokk/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Spokk 0.0 VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $49 Other, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (10,499) Value For Money 0.0 (0) Value For Money 4.4 (6,536) Customer Service 0.0 (0) Customer Service 4.3 (5,845) ## Spokk alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about Spokk Overview ### What company size and specific industries is Spokk built for? Spokk is designed for local businesses, service providers, and SMBs that want to improve Google reviews. It fits dental clinics, restaurants, salons, auto repair shops, medical practices, law firms, and real estate agencies, making it a good match for small and mid-sized organizations in client-facing industries. Features and Usability ### What are the key features of Spokk? Spokk includes surveys and feedback tools, negative feedback management, and customer segmentation for organizing responses. It also offers real-time analytics, visual analytics, and reporting, plus alerts and notifications, customizable forms and templates, customizable branding, multi-language support, third-party integrations, and an API. Pricing ### How much does it cost and what fees or limitations are included? Spokk starts at $49 per month for Tier 1, with a free version available. Tier 2 costs $99 monthly and Tier 3 costs $179 monthly; yearly billing is $348, $708, and $1,188. Tier 1 includes 1 review location, while higher tiers add 3 or 5 locations. Integrations ### Which third-party tools and platforms does Spokk integrate with? Spokk connects natively to Pabbly Connect and Zapier, covering automation and app connectivity across many third-party tools. These integrations let Spokk work with broader workflows through popular no-code and integration platforms. Getting Started and Support ### What training and onboarding options does Spokk offer? Spokk offers live online sessions, documentation, and videos for training. Live online sessions support guided setup and direct instruction, documentation provides written reference material for checking steps, and videos offer visual walkthroughs that teams can review at their own pace. Getting Started and Support ### What customer support options does Spokk offer? Spokk provides email/help desk and chat support. With no reviewer feedback available on support experiences, the available channels are the only confirmed options. Users can contact support through either channel for product questions or assistance. ## Features AI summary Based on 3,764 Review Management reviews Capterra data shows that buyers of Customer Experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Spokk supports all three of the features reviewers value most: **Feedback Management**, **Surveys & Feedback**, and **Reporting/Analytics**. Together, these capabilities help businesses collect customer input, track trends across responses, and turn feedback into clear insights, allowing teams to improve experiences and make better service decisions. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Segmentation Process of dividing customers into groups based on common characteristics Customizable Branding Add customized logos and colors to align with company branding Customizable Fields Customize data fields to support various needs and use cases Spokk 22 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. ## Pricing Free Version [View pricing plan details](https://www.capterra.com/p/10019248/Spokk/pricing/) Tier 1 (Monthly) $49.00 Other,Per Month It includes: - 1 review location - Unlimited responses - Unlimited AI credits - SMS feedback requests - Review request automation - Zapier & Pabbly integrations - Reply & send coupons - Staff performance ratings - Unlimited flows & contacts - Add 1 Manager and 1 Link Sender to your team. - Custom domain (CNAME) Tier 2 (Monthly) $99.00 Other,Per Month It includes: - 3 review locations - Unlimited responses - Unlimited AI credits - SMS feedback requests - Review request automation - Zapier & Pabbly integrations - Reply & send coupons - Staff performance ratings - Unlimited flows & contacts - Add 1 Manager and 1 Link Sender to your team. - Custom domain (CNAME) Tier 3 (Monthly) $179.00 Other,Per Month It includes: - 5 review locations - Unlimited responses - Unlimited AI credits - SMS feedback requests - Review request automation - Zapier & Pabbly integrations - Reply & send coupons - Staff performance ratings - Unlimited flows & contacts - Add 1 Manager and 1 Link Sender to your team. - Custom domain (CNAME) Tier 1 (Yearly) $348.00 Other,Per Year It includes: - 1 review location - Unlimited responses - Unlimited AI credits - SMS feedback requests - Review request automation - Zapier & Pabbly integrations - Reply & send coupons - Staff performance ratings - Unlimited flows & contacts - Add 1 Manager and 1 Link Sender to your team. - Custom domain (CNAME) Tier 2 (Yearly) $708.00 Other,Per Year It includes: - 3 review locations - Unlimited responses - Unlimited AI credits - SMS feedback requests - Review request automation - Zapier & Pabbly integrations - Reply & send coupons - Staff performance ratings - Unlimited flows & contacts - Add 1 Manager and 1 Link Sender to your team. - Custom domain (CNAME) Tier 3 (Yearly) $1,188 Other,Per Year It includes: - 5 review locations - Unlimited responses - Unlimited AI credits - SMS feedback requests - Review request automation - Zapier & Pabbly integrations - Reply & send coupons - Staff performance ratings - Unlimited flows & contacts - Add 1 Manager and 1 Link Sender to your team. - Custom domain (CNAME) ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pabbly Connect](https://www.capterra.com/p/205994/Pabbly-Connect/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.