--- title: "Dialpad AI Sales Center Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Dialpad AI Sales Center Software - reviews, pricing plans, popular comparisons to other Conversation Intelligence products and more." source_url: "https://www.capterra.com/p/10019327/Dialpad-AI-Sales-Center/" page_type: "product" language: "en" --- # Dialpad AI Sales Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Dialpad AI Sales Center ## What is Dialpad AI Sales Center? Dialpad AI Sales Center is sales solution designed to help teams close deals efficiently. It features real-time transcriptions, sentiment analysis, and keyword tracking, enabling representatives to refine pitches and address objections effectively. The platform enables teams to automate tasks, such as call logging, CRM updates, post-call summaries, and follow-up reminders. AI Playbooks provide structured strategies with real-time prompts to guide reps through sales scenarios. Managers can monitor and coach teams while focusing on customers. The system can be integrated with CRMs, such as Salesforce, HubSpot, and Zoho, synchronizing call data and insights. Its dual-cloud architecture ensures resilience, scalability, and security, with continuous support and uptime assurance. Dialpad AI Sales Center delivers real-time insights to accelerate the sales cycle. ## What is Dialpad AI Sales Center used for? [Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Conversation Intelligence](https://www.capterra.com/conversation-intelligence-software/)[AI Sales Assistant](https://www.capterra.com/ai-sales-assistant-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dialpad AI Sales Center?[Manage this product listing](https://www.g2.com/products/dialpad-dialpad-ai-sales-center/claim_requests/new?auto=true) ## Dialpad AI Sales Center Overview Updated September 2026 AI summary Dialpad AI Sales Center supports sales teams at businesses of all sizes with AI-powered conversation intelligence, CRM, and lead management tools. Its features include call tracking, chat and messaging, chatbots, reminders, dashboards, and analytics, helping organizations manage sales activities and track opportunities. The platform is available via cloud, SaaS, web, Mac, and Windows deployments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dialpad AI Sales Center 0.0 VS. [5.0 (28)](https://www.capterra.com/p/179750/Brand-Wide/reviews/) Starting Price $15 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.9 (7,791) Value For Money 0.0 (0) Value For Money 5.0 (7,670) Customer Service 0.0 (0) Customer Service 5.0 (7,408) ## Dialpad AI Sales Center alternatives [VideoExpress](https://www.capterra.com/p/10019949/VideoExpress/) [4.7 (7,791)](https://www.capterra.com/p/10019949/VideoExpress/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10019949/VideoExpress/) [CloneVoice.ai](https://www.capterra.com/p/10036120/CloneVoice-ai/) [4.8 (567)](https://www.capterra.com/p/10036120/CloneVoice-ai/reviews/) Starting price $148.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10036120/CloneVoice-ai/) [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [MerlinX](https://www.capterra.com/p/119824/MerlinOne/) [4.5 (41)](https://www.capterra.com/p/119824/MerlinOne/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/119824/MerlinOne/) ## FAQs about Dialpad AI Sales Center Overview ### What company size and specific industries is Dialpad AI Sales Center built for? Dialpad AI Sales Center is designed for forward-thinking enterprises and the sales teams that support them, including sales representatives, sales managers, business development representatives, and national sales managers. The vendor description does not name specific industries, so it appears aimed at enterprise sales organizations across sectors. Features and Usability ### What are the key features of Dialpad AI Sales Center? Dialpad AI Sales Center offers AI and machine learning features for conversation intelligence, sentiment analysis, and natural language processing. It also includes call tracking, CRM, lead management, chat and messaging, chatbot support, sales activity management, reminders, and reporting and analytics through dashboards with real-time data. Getting Started and Support ### What training and onboarding options does Dialpad AI Sales Center offer? Dialpad AI Sales Center provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does Dialpad AI Sales Center offer? Dialpad AI Sales Center provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available here to describe support speed, helpfulness, or common frustrations, so the listed channels are the only confirmed support options. ## Features AI summary Based on 341 Conversation Intelligence reviews Capterra reviewers highlight these as the features buyers care about most when choosing an AI Sales Assistant: - **Customer Engagement** (**86%** of reviewers rated this feature as critical) - **Lead Management** (**72%**) - **Lead Engagement** (**56%**) Dialpad AI Sales Center includes **Lead Management**. However, it does not offer **Customer Engagement** or **Lead Engagement**. Its **Lead Management** capabilities give sales teams a clear way to track prospects, organize follow-up activity, and manage opportunities throughout the pipeline, helping businesses keep deals moving and maintain better visibility into sales progress. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Automatic Transcription Use AI to convert voice into text automatically Call Tracking Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Conversation Intelligence Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Dialpad AI Sales Center 24 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automatic Transcription: Use AI to convert voice into text automatically - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM & Sales Stack Integration: Integrate with or operate alongside core sales tools such as CRM, email, calendars, and communication platforms - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Embedded AI: Provides artificial intelligence capabilities such as natural language processing and computer vision. - For Sales Teams/Organizations: Caters to sales teams - Human-in-the-loop (HITL): Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Natural Language Processing: Process and analyze human language in text or audio form - Real-Time Data: Receive data and information in real time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue-Native Data Model: Built for sales workflows and use cases with features, data models, or outputs oriented around deals, pipelines, prospects, and revenue - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Sales Task Automation & Forecasting: Support sales teams by automating basic tasks or providing predictive insights - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Standard $15.00 Per User,Per Month Pro $25.00 Per User,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.