# Dispatch Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Dispatch Software - reviews, pricing plans, popular comparisons to other Delivery Management products and more.

Source: https://www.capterra.com/p/10019337/Dispatch-Connect/pricing

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# 

 Dispatch Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Dispatch

## What is Dispatch?

Dispatch empowers businesses to transform last-mile delivery from a cost center into a strategic advantage. Our AI-powered platform, DispatchOne, combines delivery technology, data, and a national network of professional drivers to provide enterprises with full visibility and control over their logistics operations. With intelligent routing, predictive analytics, and seamless order management, Dispatch enables organizations to increase on-time performance, reduce delivery costs, and enhance customer satisfaction. Dispatch ensures every delivery is optimized for reliability, speed, and ROI. Key Capabilities: -AI-Powered Orchestration: Smarter routing and predictive delivery insights. -End-to-End Control: Manage orders, fulfillment, and billing in one system. -National Driver Network: Access vetted, professional delivery professionals. -Actionable Analytics: Gain full visibility into SLAs, ETAs, and cost drivers.

## What is Dispatch used for?

[Courier](https://www.capterra.com/courier-software/)[Delivery Management](https://www.capterra.com/delivery-management-software/)[Fleet Management](https://www.capterra.com/fleet-management-software/)

Overall rating

Based on 93 user reviews

Reviews sentiment

Positive

96%

Neutral

4%

Negative

0%

Contact vendor  
for pricing

Free trial  
available

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Do you work for Dispatch?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.dispatchit.com/&name=Dispatch)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Dispatch

4.6 (93)

VS.

[4.7 (356)](https://www.capterra.com/p/131389/Elite-EXTRA/reviews/)

Starting Price

Contact vendor

Starting Price

$24

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (93)

Ease Of Use

4.5 (356)

Value For Money

4.4 (89)

Value For Money

4.6 (321)

Customer Service

4.6 (90)

Customer Service

4.8 (341)

## Dispatch alternatives

Highest Rated

[5.0 (20)](https://www.capterra.com/p/204166/Cigo/reviews/)

Starting price

$299.00

Per User, Per Month

[4.6 (951)](https://www.capterra.com/p/155621/ShipStation/reviews/)

Starting price

$14.99

Per User, Per Month

[Track-POD](https://www.capterra.com/p/178880/Track-POD/)

[4.7 (140)](https://www.capterra.com/p/178880/Track-POD/reviews/)

Starting price

$49.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/178880/Track-POD/)

[Transvirtual](https://www.capterra.com/p/219013/TransVirtual/)

[4.8 (68)](https://www.capterra.com/p/219013/TransVirtual/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/219013/TransVirtual/)

[View all alternatives](https://www.capterra.com/p/10019337/Dispatch-Connect/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Delivery Tracking

4.6 (63)

76.19% of 63 reviewers that rated this feature as important or highly important

Track item deliveries through dispatch notifications, status and location tracking, and ETA updates

Proof of Delivery

4.5 (58)

84.48% of 58 reviewers that rated this feature as important or highly important

Capture photos, signatures, customer IDs, GPS coordinates or other information to act as proof of delivery

Dispatch Management

4.5 (39)

71.79% of 39 reviewers that rated this feature as important or highly important

Manage sending personnel and resources to a site as needed

Real-Time Updates

4.5 (38)

86.84% of 38 reviewers that rated this feature as important or highly important

Receive system updates as soon as any changes are made

Routing

4.6 (35)

48.57% of 35 reviewers that rated this feature as important or highly important

Plan daily routes to optimize employee scheduling and provide directions

Scheduling

4.6 (34)

79.41% of 34 reviewers that rated this feature as important or highly important

Plan availability and assign specific time slots for tasks and resources

Dispatch 54 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Create, manage, and send invoices or bills to customers

Find, compare, and select the most time/cost-effective freight carrier

Manage and track all internal and external communication conducted via calls, email, text, or chat

A website or login for customers to access information

Import and export data to and from software applications

Track item deliveries through dispatch notifications, status and location tracking, and ETA updates

Manage sending personnel and resources to a site as needed

Assemble applications and processes by dragging over and arranging pre-built components

Generate estimated arrival times for drivers to keep back office or customers informed

Track all personnel who operate company vehicles

Transfer of data from one computer system to another

Digitally sign online documents

Intended to be used by freight brokers and logistics companies

Visualize locations on a map

System to support the positioning, navigation, and timing (PNT) measurements of an object or individual

Process of printing custom labels through various methods.

Identify the physical location of an individual, asset, device, etc.

Manage, maintain and track the performance of assets and equipment

Access software remotely via mobile devices

Notifications via mobile devices

Access the system via a mobile application

Capture signatures via mobile devices

Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries

Manage and track customer orders for goods, investments, or any other purchases

Track orders throughout the fulfillment process

Predict future data based on historical data sets

Reporting on how each user, task or process has advanced since its initiation

Capture photos, signatures, customer IDs, GPS coordinates or other information to act as proof of delivery

Generate quotes or estimates for customers

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Receive system updates as soon as any changes are made

Set the frequency of a task's occurrence

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Track past routes to better plan and optimize repeat trips

Finding the most optimal routes for drivers based on various factors and constraints

Plan daily routes to optimize employee scheduling and provide directions

Plan availability and assign specific time slots for tasks and resources

Online portal through which end users can access the system, manage tasks, or obtain information

The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery.

Generate or print labels that contain shipping information for packages

Send messages via SMS

Track the status over time for a request, process, asset, or transaction

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

Track and monitor how vehicles are used

Real-time vehicle tracking for monitoring location, route, speed, etc.

Get Advice

We can help you find the software with the features you need.

Features

4.7 (93)

4.7

Based on 93 reviews

## Pricing

Value for money

4.4 (89)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.4 (89)

4.4

Based on 89 reviews

## Integrations

[

Workato](https://www.capterra.com/p/148729/Workato/)[

Salesforce B2B Commerce](https://www.capterra.com/p/250734/Salesforce-B2B-Commerce/)[

Epicor for Automotive](https://www.capterra.com/p/220900/Epicor-Eagle-for-Automotive/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (90)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (90)

4.6

Based on 90 reviews

## User reviews

Overall rating

4.6

Based on 93 reviews

Filter by rating

5(64)

4(25)

3(4)

2(0)

1(0)

Mentioned topic

Sorted by most recent

WS

William S.

Inside Sales Associate

Construction

### "Dispatch Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 19, 2026

Overall, its positive. When the issues arise, Dispatch is quick to fix it. I've never had an issue go unresolved, and couldn't see myself using anyone else for my dispatch needs!

Pros

The service is unmatched. When i need something to get to a jobsite in a hurry, I log in, place my order, and it gets done that day. When i run into an issue, they resolve it with haste.

Cons

Sometimes, it takes a while for an order to get picked up. Sometimes, the drivers don't want to unload 20 items by hand.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NP

Nicholas P.

Warehouse Supervisor

Construction

### "Could be an Industry Leader but..."

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

1.0

1.0

Customer Service

2.0

2.0

Likelihood to Recommend

1/10

February 14, 2026

My overall experience with dispatch has been poor, not because of the platform, but it's implimentation, and customer service. I find our needs are frequently ignored until they become major issues and by that point we have lost thousands of dollars, incurred additional expenses and wasted man hours. Why does the system need to completly fail before basic requests like POD photos are enforced? Why are Misc charges so loose? Why is there no geofencing? Why do I frequently feel like I am the business and Dispatchit is the customer.

Pros

The API seems intuitive and easily accessible. The webhook geatures are interesting and potentially useful. Was impressed with the OAuth framework.

Cons

1.) Reporting - Little to no reporting, no support for ad hoc reporting outside of API 2.) Dashboard - poorly constructed, cannot filter by any criteria to drill down 3.) Communication - Poor, notifications for cancellations or driver issues at drop off severely delayed oftentimes takes hours for someone to reach out 4.) Responsiveness - Drivers frequently misuse misc charges, there are cases in which misc charges were 3-4x the cost of the trip which should never be possible. In industries where misc charges can be applied it is standard that this does not occurr. Additionally, reports regarding driver performance ar ignored or not acted on. Commitment to the customer- Would tate this very low. Frequently get the impression that our concerns are ignored (no drop off photos, driver damage, drivers misusing misc charges, return trips set with no authorization) App security and process integrity - Extremly poor, one of the worst I have seen, drivers can manually update status, no geofencing capability, no customer review for misc charges, POD not enforced, items lost by driver become our loss.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AP

Alan P.

WAREHOUSE MANAGER

Airlines/Aviation

### "Dispatch is solid"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

2.0

2.0

Likelihood to Recommend

7/10

February 5, 2026

overall reliable source for semi rush courier jobs, friendly drivers, drivers always answer the phones

Pros

easy tracking, easy payment methods, decent prices, good coverage all over the US, drivers follow instructions.

Cons

customer service not the greatest due to getting sent to voicemail a lot of the time, occasionally a driver 2 hours away can accept jobs that are extremely time sensitive, uber can have way cheaper prices

Alternatives considered

[Uber for Business](https://www.capterra.com/p/300532/Uber-for-Business/)

Reasons for choosing Dispatch

they are cheaper by miles and also drivers are faster to accept and show up

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JI

Julius I.

Manager

Restaurants

### "GREAT SERVICE"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

February 5, 2026

Pros

The ease of using Dispatch. The system is very easy to use. No complaints. KEEP UP THE GREAT WORK. SOME OF THE DRIVERS ARE GREAT.

Cons

Nothing everything is great. NO ISSUES EXCEPT WHEN A DRIVER CAUSES PROPERTY DAMAGE AND THE RESPONSE IS LACKING.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AN

Andy N.

Warehouse Specalist

Electrical/Electronic Manufacturing

### "Grateful Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 4, 2026

Positive overall, just small things to improve too rly push further. More driver development would be great for those over acheiving drivers! retain them and keep the best of the best.

Pros

I would say the best thing about Dispatch is the integrity of the drivers. There are so many ways too ship things places, but the relationships built is very impressive. There is defently a learning curve when working with SunRun, but the communication is key.

Cons

I feel like they can improve on verification of drivers, making sure the account and the actual driver match.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EC

Everette C.

Store Manager

Retail

### "Tuscaloosa, AL PPG"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 4, 2026

Very pleased with the overall experience. While I would prefer to not have to wait for drivers to commute a long ways, the exceptional service and on time delivery is well worth it

Pros

The drivers and support team are all extremely helpful and nice. Every time I have questions or issues they are quick to respond

Cons

The location that drivers have to come from. We are in an area where we often have to wait for drivers to come from an hour away.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TJ

Tory J.

SR Specialist

Environmental Services

### "Awesome Possum!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 3, 2026

Pros

the ease of access, the ability to navigate cleanly while still maintaining previous entries. wonder

Cons

there's not a thing I don't like so far; the interface and the navigation are exceptional high pace.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RG

Ryann G.

Admin

Plastics

### "My experiance"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 2, 2026

Overall, my experience has been great reliable service, easy to use, and always a smooth, and stress free.

Pros

Fast, easy to use service with helpful, friendly drivers who make every trip smooth and stress free.

Cons

I’ve had no issues at all with this service. Everything works smoothly and has met my expectations over and over again.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

UO

Ulises O.

Warehouse Associate

Machinery

### "Very Reliable"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 17, 2025

Dispatch always come through on time with accuracy. I also appreciate the great communication they have with us.

Pros

My shipments always arrive on time and in good condition. Drivers are always on time and prepared. Thanks.

Cons

Everything has been spot on so far. I have not encountered any issues as of yet. Dispatch is reliable!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

YO

Yahira O.

Account Executive and Project Manager

Construction

### "Dispatch Reigns "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 16, 2025

As I mentioned earlier. Portal is easy to navigate. Will continue to promote the service and support.

Pros

Love the drivers. Service is reliable. Drivers call and text. Very easy to navigate. They also have in call drivers for after hours

Cons

When times don’t align with whatever time is promised. The portal will say between a specific time. Will change once or twice. Will text the driver if he is really is going to make it at the time the portal says. They will then say “No - 30 min away”

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/10019337/Dispatch-Connect/reviews/)

Popular comparisons

[Elite EXTRA vs Dispatch](https://www.capterra.com/compare/131389-10019337/Elite-EXTRA-vs-Dispatch-Connect)

[eShip vs Dispatch](https://www.capterra.com/compare/253338-10019337/eShip-vs-Dispatch-Connect) 

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