# Dispatch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dispatch the right Delivery Management solution for you? Explore 93 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10019337/Dispatch-Connect/reviews --- Dispatch 4.6 (93) [View alternatives](https://www.capterra.com/p/10019337/Dispatch-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 7th, 2026 # Reviews of Dispatch Ease of use 4.9 Customer Service 4.6 ## Pros and Cons in Reviews WS William S Inside Sales AssociateConstruction, 10,001+ employeesUsed the software for: 1-2 years. “The service is unmatched. When i need something to get to a jobsite in a hurry, I log in, place my order, and it gets done that day. When i run into an issue, they resolve it with haste.“ February 19, 2026 NP Nicholas P Warehouse SupervisorConstruction, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I find our needs are frequently ignored until they become major issues and by that point we have lost thousands of dollars, incurred additional expenses and wasted man hours. Why does the system need to completly fail before basic requests like POD photos are enforced? Why are Misc charges so loose? Why is there no geofencing? Why do I frequently feel like I am the business and Dispatchit is the customer.“ February 14, 2026 AP Alan P WAREHOUSE MANAGERAirlines/Aviation, 51 - 200 employeesUsed the software for: 1-2 years. “easy tracking, easy payment methods, decent prices, good coverage all over the US, drivers follow instructions.“ February 5, 2026 NP Nicholas P Warehouse SupervisorConstruction, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Dashboard - poorly constructed, cannot filter by any criteria to drill down“ February 14, 2026 Nada E financeAccounting, Self-employedUsed the software for: I used a free trial. “its very awsome app makes me have esier use when i started to post a comment or feedback with high defnation .“ June 7, 2025 sr samantha r Service writerRetail, 51 - 200 employeesUsed the software for: More than 2 years. “You cant get the same driver to deliver orders . If you submit an order after 2pm you are likely it will not be picked up .“ April 16, 2024 AG Austin G Assistant Branch ManagerWholesale, 2 - 10 employeesUsed the software for: 1-2 years. “Having access to delivery options all around my area and the speediness of the delivery.“ September 11, 2025 AW Atticus W Commercial salesWarehousing, 11 - 50 employeesUsed the software for: 1-2 years. “The cost is more than competitors like Curri, however the cost difference of Dispatch makes up for your reliability, I have had problems shipping things with Curri.“ December 3, 2024 ## Showing most helpful reviews Showing 1-25 of 93 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brandon Y. asset protection and logistics manager Apparel & Fashion Used the software for: 1-2 years ### "dispatch review from stadium goods" August 6, 2025 5.0 very positive, and would recommend to anyone looking to move product from point a to b in the safest and most cost-efficient manner Pros ease of using the interface and the support teams to help with any issues that arise with dispatch. I have gotten great support every step of the process Cons there are some bugs within the interface that can make bookings/ communication difficult occasionally. the support team has created tickets to try and fix these issues Review Source XR Xavier R. Warehouse Assitant Machinery Used the software for: 6-12 months ### "A Seamless Freight Solution That Delivers Confidence" August 6, 2025 5.0 Working with Dispatch has been refreshingly seamless. From the intuitive booking process to the easy-to-navigate tracking system, everything feels designed with efficiency and convenience in mind. Communication is clear, updates are timely, and each shipment arrives as expected. The fair pricing adds extra confidence, making it a reliable go-to solution for local freight needs. It’s reassuring to have a service that consistently delivers peace of mind. Pros Easy booking, real-time tracking, and fair pricing. Dispatch makes local freight shipping simple and reliable. Definitely recommend. Want it even snappier or customized to a certain tone? I can tweak it in seconds. Cons Occasional Delays might throw off our timelines, such as the time it takes to find a driver. But overall these weaknesses. Despite a few drawbacks, the overall benefits of the service far outweigh the minor inconveniences. Review Source HW Henry W. Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Appreciation but a little guide to be better as well." May 1, 2025 3.0 It was a mix trip of Good & Bad reviews. Pros Easy to use, Update & very fast. It seems they are putting efforts in making it better Cons Not much of good load options & we lost so many loads due to no response from other side Review Source Response from Dispatch May 12, 2025 Hi Henry- thank you for taking the time to leave an honest review and share your feedback. If you'd like to get in touch directly with the Dispatch team about your experience, please call or email support@dispatchit.com. JI Julius I. Manager Restaurants Used the software for: Less than 6 months ### "GREAT SERVICE" February 5, 2026 5.0 Pros The ease of using Dispatch. The system is very easy to use. No complaints. KEEP UP THE GREAT WORK. SOME OF THE DRIVERS ARE GREAT. Cons Nothing everything is great. NO ISSUES EXCEPT WHEN A DRIVER CAUSES PROPERTY DAMAGE AND THE RESPONSE IS LACKING. Review Source YO Yahira O. Account Executive and Project Manager Construction Used the software for: 1-2 years ### "Dispatch Reigns " September 16, 2025 5.0 As I mentioned earlier. Portal is easy to navigate. Will continue to promote the service and support. Pros Love the drivers. Service is reliable. Drivers call and text. Very easy to navigate. They also have in call drivers for after hours Cons When times don’t align with whatever time is promised. The portal will say between a specific time. Will change once or twice. Will text the driver if he is really is going to make it at the time the portal says. They will then say “No - 30 min away” Review Source DL Dayvon L. shipping lead Building Materials Used the software for: 6-12 months ### "I would give the title of excellence" September 11, 2025 5.0 great, all the drivers come on time and are also very friendly, they are knowledgeable about the dimensions of the materials they are picking up which makes the transaction smooth Pros How easy and effective it is, all of the functions are straight forward and user friendly i would highly recommend Cons there isn't much to dislike honestly I haven't had any trouble with it as of yet and I use it almost daily Review Source NR Neeraj R. Admin assistant Security and Investigations Used the software for: 1-2 years ### "One for the biggest firms" June 9, 2025 4.0 In overall, I like this software as it’s not so complicated to use and we can do our tasks as fast as possible. The only issue I faced is pricing. Pros The customer service of dispatch is so good that when I had an issue, they found a solution for me within minutes. Cons My major concern is the pricing as it’s a little bit expensive to use. There’s some which isn’t that costly. Review Source EH Eli H. Operations Furniture Used the software for: 1-2 years ### "Great On demand delivery service" September 12, 2025 4.0 I am happy and is a great delivery partner. most deliveries are delivered without a hitch. there could be some improvement Pros On demand delivery, accurate tracking. drivers are generally professional and send good pictures. Never had an issue with dishonest drivers etc. Cons I need to be on top of it. sometimes deliveries get dropped. especially when it is a rush delivery. while understandable, it is hard because a rush delviery is when i need it most Review Source AG Austin G. Assistant Branch Manager Wholesale Used the software for: 1-2 years ### "We Love Dispatch" September 11, 2025 5.0 Great company to work with and always very easy to get in touch with someone from dispatch in the event of a problem with an order Pros Having access to delivery options all around my area and the speediness of the delivery. Great customer service Cons Typically costs, in the rare event this happens but sometimes we have had difficult drivers that are not great to work with Review Source VR Verified Reviewer finance Accounting Used the software for: I used a free trial ### "the amazing reveiw " June 7, 2025 5.0 its very awsome app makes me have esier use when i started to post a comment or feedback with high defnation . Pros because its so helpful and beautiful app with hight destination and refrence we studing on it its lovely . Cons because its easy to use and has alots of beautiful background and feedback of users which makes us proud of it . Review Source LG Luis G. Branch Manager Construction Used the software for: 6-12 months ### "Lennox International " November 4, 2024 5.0 So far it has been compared to others that I have used in the past. Pros Always reliable and on time. Always accurate car sizes depending on my load. Cons Some drivers are rude but I also understand Dispatch does not have control of their driver's behaviors. Switched from [UPshow](https://www.capterra.com/p/158167/UPshow/) Cost effective and reliability as well as on time driver gps Review Source MY Marshall Y. Appliance Repair City Desk Oil & Energy Used the software for: 2+ years ### "One of the Best out there!" December 4, 2024 4.0 Overall, it's been a good experience and i would recommend them to anyone who needs things couriered. Pros Flexibility of hours needed for delivery of products. Drivers and staff are very friendly and willing to work with you to make sure the orders are done correctly and timely Cons Drivers don't always get the delivery right, or they don't move on an order and will wait till 3-4 am to cancel Review Source AW Atticus W. Commercial sales Warehousing Used the software for: 1-2 years ### "Dispatch Performance" December 3, 2024 5.0 It has been good! My favorite driver has been \[sensitive content hidden\], he is good at communication and taking care of our customers. Pros I like the clear communication from the customer service team, the drivers are all ways good at photos of delivery, and communicating problems. Cons The cost is more than competitors like Curri, however the cost difference of Dispatch makes up for your reliability, I have had problems shipping things with Curri. Review Source SM Sidi M. Freelancer Program Development Used the software for: Less than 6 months ### "A comprehensive review of the Dispatch system: pros, cons, and key lessons learned." April 22, 2025 4.0 The Express Delivery Company was experiencing: - Delays in order deliveries. - Difficulty tracking drivers. - Frequent customer complaints. The manager's decision: to adopt the "Dispatch" smart system to manage operations. Pros Organizes and speeds up tasks, especially in resource management or logistics. Cons Expensive for small businesses or when upgrading to premium versions. Review Source DT David T. Managerial role Information Technology and Services Used the software for: Less than 6 months ### "Dispatch is the best solution" May 20, 2025 4.0 It’s been a fantastic experience working with Dispatch. Your business concept is brilliant, providing immense value to major companies in multiple ways especially by easing their workload. Pros Lightning-fast responses, both in the office and on-site. The system is user-friendly, and mistakes, like incorrect entries are easily corrected. The staff is ever ready to help and provide adequate care and support. Cons Businesses should have the ability to adjust dispatch times themselves when errors occur (e.g., wrong pickup/drop-off times). This would free up your team to focus on other priorities. That said, your staff is always quick to fix these issues when we reach out. Review Source JS Jolie S. Expeditor Consumer Services Used the software for: 1-2 years ### "Great company " December 10, 2024 5.0 very realizable to get my job done on a daily basis Pros very easy to make an order ... very communicative Cons when the drivers don't read about placing the materials inside the home Review Source MM Matt M. Store Manager Construction Used the software for: 1-2 years ### "Store Manager" November 11, 2024 5.0 Its great and really helps us increase our sales and meet customer deadlines, everyday Pros Fast service great drivers great website Cons We dont have anything we dont like about DISPATCH Review Source JS James S. Owner Logistics and Supply Chain Used the software for: I used a free trial ### "Dispatch Review" April 5, 2025 5.0 My overall experience was pretty good with Dispatch Pros I love the ease of organizing routes for drivers Cons What I liked least was the price. About 3 times the price than other apps Review Source TD Thea D. Customer Service Manager Apparel & Fashion Used the software for: 6-12 months ### "Dispatch is great" October 31, 2024 5.0 Our experience with Dispatch is really good so far Pros Dispatch is Fast and a really great service Cons So far we don't have any bad experience with Dispatch Review Source DK Dali K. Planner Events Services Used the software for: I used a free trial ### "Highly Recommend! " June 9, 2025 5.0 Pros The features are perfect for my needs! I would highly recommend this product as their support is extremely hands on and easy to work with. Cons Nothing to dislike! The product is great the service is even better. I have nothing bad to say about this one! Review Source DS Dwight S. Account Manager-Sales-Estimator Construction Used the software for: 2+ years ### "Works like MAGIC!!!" August 13, 2024 5.0 We use it on a daily basis and it works like MAGIC, we love it. Pros I really love Dispatch. It's user friendly, all info right to the point. Cons If I could give you 1,000 stars, you deserve them. Review Source Response from Dispatch August 22, 2024 Hi Dwight- Wow magic! We love to hear that! Thank you for your inspiring feedback. We’re thrilled you’ve had a positive experience with Dispatch and look forward to continuing to partner with you. KC Kaley C. Branch Efficiency Specialists Construction Used the software for: 6-12 months ### "Dispatch is the way to go " August 6, 2024 5.0 Its been great to work with overall. Its a great business idea that helps so many huge companies' in many ways. By taking load off of pothers. We appreciate you !!! Thank you. (: Pros Very quick to respond in the office and out in the field. Its quick and easy to use especially when business make a mistake we can adjust it easy. The staff is great all the time. Cons We business should be able to adjust the times on dispatch if we enter in a wrong time fro pickups and drops off that way your office can shift focus on other energies needed. But the staff is great at fixing these when needed ASAP. Review Source Response from Dispatch August 23, 2024 Hi Kaley- Thank you for your review and feedback! We’re thrilled you’ve had a positive experience with Dispatch. We've made a product enhancement, so you can now edit an order until a driver is assigned, after that you'll have to call in to edit an order. RD Robert D. Commercial Inside Sales Wholesale Used the software for: 1-2 years ### "Dispatch: Great Service, Easy to Use Platform...Wish they had more pipe-rack options. " August 6, 2024 4.0 Dispatch has helped us be able to offer a higher level of customer service to our customers. Having the ability to schedule a delivery and send it out same day is helpful to build trust with our customers. Pros Easy to use platform, availability, options for the time of deliveries. Cons Lack of availability for pipe rack/stakebed vehicles. Review Source Response from Dispatch August 22, 2024 Hi Robert- Thank you for your review and feedback! We’re thrilled you’ve had a positive experience with Dispatch. We've shared your feedback internally in order to continue to improve our service offerings. MF Maria F. In-side Salesperson Consumer Goods Used the software for: 2+ years ### "In-side salesperson" August 8, 2024 4.0 Overall, good experience. It's the only delivery service we use. Pros They have fast service and nice people with quick response. Cons At times the dispatch cancels it and does not let me know. Review Source Response from Dispatch August 22, 2024 Hi Maria- Thank you for your honest review and feedback! Please reach out directly to the Dispatch team for additional feedback or concerns. We look forward to continuing to partner with you on your delivery journey. LW Laura W. Outside Sales Wholesale Used the software for: Less than 6 months ### "Great Customer Service" November 13, 2024 5.0 Pros Love being able to track orders, gives peace of mind to customer. Cons Being notified when there is a very long delay. 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