# Dispatch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dispatch the right Delivery Management solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10019337/Dispatch-Connect/reviews --- Dispatch 4.6 (95) [View alternatives](https://www.capterra.com/p/10019337/Dispatch-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 13th, 2026 # Reviews of Dispatch Ease of use 4.9 Customer Service 4.6 ## Pros and Cons in Reviews WS William S Inside Sales AssociateConstruction, 10,001+ employeesUsed the software for: 1-2 years. “The service is unmatched. When i need something to get to a jobsite in a hurry, I log in, place my order, and it gets done that day. When i run into an issue, they resolve it with haste.“ February 19, 2026 NP Nicholas P Warehouse SupervisorConstruction, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I find our needs are frequently ignored until they become major issues and by that point we have lost thousands of dollars, incurred additional expenses and wasted man hours. Why does the system need to completly fail before basic requests like POD photos are enforced? Why are Misc charges so loose? Why is there no geofencing? Why do I frequently feel like I am the business and Dispatchit is the customer.“ February 14, 2026 AP Alan P WAREHOUSE MANAGERAirlines/Aviation, 51 - 200 employeesUsed the software for: 1-2 years. “easy tracking, easy payment methods, decent prices, good coverage all over the US, drivers follow instructions.“ February 5, 2026 kr kyle r delivery managerBuilding Materials, 10,001+ employeesUsed the software for: 1-2 years. “sometimes the times to pick up are very long and also they cancel on you when you hired the service to do a job“ April 17, 2026 Nada E financeAccounting, Self-employedUsed the software for: I used a free trial. “its very awsome app makes me have esier use when i started to post a comment or feedback with high defnation .“ June 7, 2025 NP Nicholas P Warehouse SupervisorConstruction, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Dashboard - poorly constructed, cannot filter by any criteria to drill down“ February 14, 2026 AG Austin G Assistant Branch ManagerWholesale, 2 - 10 employeesUsed the software for: 1-2 years. “Having access to delivery options all around my area and the speediness of the delivery.“ September 11, 2025 AW Atticus W Commercial salesWarehousing, 11 - 50 employeesUsed the software for: 1-2 years. “The cost is more than competitors like Curri, however the cost difference of Dispatch makes up for your reliability, I have had problems shipping things with Curri.“ December 3, 2024 ## Showing most helpful reviews Showing 1-25 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brandon Y. asset protection and logistics manager Apparel & Fashion Used the software for: 1-2 years ### "dispatch review from stadium goods" August 6, 2025 5.0 very positive, and would recommend to anyone looking to move product from point a to b in the safest and most cost-efficient manner Pros ease of using the interface and the support teams to help with any issues that arise with dispatch. I have gotten great support every step of the process Cons there are some bugs within the interface that can make bookings/ communication difficult occasionally. the support team has created tickets to try and fix these issues Review Source XR Xavier R. Warehouse Assitant Machinery Used the software for: 6-12 months ### "A Seamless Freight Solution That Delivers Confidence" August 6, 2025 5.0 Working with Dispatch has been refreshingly seamless. From the intuitive booking process to the easy-to-navigate tracking system, everything feels designed with efficiency and convenience in mind. Communication is clear, updates are timely, and each shipment arrives as expected. The fair pricing adds extra confidence, making it a reliable go-to solution for local freight needs. It’s reassuring to have a service that consistently delivers peace of mind. Pros Easy booking, real-time tracking, and fair pricing. Dispatch makes local freight shipping simple and reliable. Definitely recommend. Want it even snappier or customized to a certain tone? I can tweak it in seconds. Cons Occasional Delays might throw off our timelines, such as the time it takes to find a driver. But overall these weaknesses. Despite a few drawbacks, the overall benefits of the service far outweigh the minor inconveniences. Review Source HW Henry W. Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Appreciation but a little guide to be better as well." May 1, 2025 3.0 It was a mix trip of Good & Bad reviews. Pros Easy to use, Update & very fast. It seems they are putting efforts in making it better Cons Not much of good load options & we lost so many loads due to no response from other side Review Source Response from Dispatch May 12, 2025 Hi Henry- thank you for taking the time to leave an honest review and share your feedback. If you'd like to get in touch directly with the Dispatch team about your experience, please call or email support@dispatchit.com. RG Ryann G. Admin Plastics Used the software for: 1-2 years ### "My experiance" February 2, 2026 5.0 Overall, my experience has been great reliable service, easy to use, and always a smooth, and stress free. Pros Fast, easy to use service with helpful, friendly drivers who make every trip smooth and stress free. Cons I’ve had no issues at all with this service. Everything works smoothly and has met my expectations over and over again. Review Source YO Yahira O. Account Executive and Project Manager Construction Used the software for: 1-2 years ### "Dispatch Reigns " September 16, 2025 5.0 As I mentioned earlier. Portal is easy to navigate. Will continue to promote the service and support. Pros Love the drivers. Service is reliable. Drivers call and text. Very easy to navigate. They also have in call drivers for after hours Cons When times don’t align with whatever time is promised. The portal will say between a specific time. Will change once or twice. Will text the driver if he is really is going to make it at the time the portal says. They will then say “No - 30 min away” Review Source DL Dayvon L. shipping lead Building Materials Used the software for: 6-12 months ### "I would give the title of excellence" September 11, 2025 5.0 great, all the drivers come on time and are also very friendly, they are knowledgeable about the dimensions of the materials they are picking up which makes the transaction smooth Pros How easy and effective it is, all of the functions are straight forward and user friendly i would highly recommend Cons there isn't much to dislike honestly I haven't had any trouble with it as of yet and I use it almost daily Review Source EH Eli H. Operations Furniture Used the software for: 1-2 years ### "Great On demand delivery service" September 12, 2025 4.0 I am happy and is a great delivery partner. most deliveries are delivered without a hitch. there could be some improvement Pros On demand delivery, accurate tracking. drivers are generally professional and send good pictures. Never had an issue with dishonest drivers etc. Cons I need to be on top of it. sometimes deliveries get dropped. especially when it is a rush delivery. while understandable, it is hard because a rush delviery is when i need it most Review Source AG Austin G. Assistant Branch Manager Wholesale Used the software for: 1-2 years ### "We Love Dispatch" September 11, 2025 5.0 Great company to work with and always very easy to get in touch with someone from dispatch in the event of a problem with an order Pros Having access to delivery options all around my area and the speediness of the delivery. Great customer service Cons Typically costs, in the rare event this happens but sometimes we have had difficult drivers that are not great to work with Review Source bM brandon M. warehouse associate Warehousing Used the software for: Less than 6 months ### "awesome exciting fun" September 11, 2025 5.0 easy to use and staright forward they like to take care of us and also they are the best app ever nothing else Pros efficency and speed they take care of our need when we need it they are the best and most fun company ever Cons the system glitches sometimes but over all they arent too bad and they usually take care of their people Review Source JI Julius I. Manager Restaurants Used the software for: Less than 6 months ### "GREAT SERVICE" February 5, 2026 5.0 Pros The ease of using Dispatch. The system is very easy to use. No complaints. KEEP UP THE GREAT WORK. SOME OF THE DRIVERS ARE GREAT. Cons Nothing everything is great. NO ISSUES EXCEPT WHEN A DRIVER CAUSES PROPERTY DAMAGE AND THE RESPONSE IS LACKING. Review Source RH Ronald H. President Entertainment Used the software for: I used a free trial ### "Dispatch is Good for Medium to Big Operations" June 12, 2025 4.0 Overall it was very easy to use but at the end of the day, our efforts don't require a software this powerful. Pros Dispatch can be very effective for scheduling routing and other delivery type businesses. We tried it for the routing but it wasn't a good fit for our smaller opertion. Cons Although it's very user friendly, it is a bit challenging at first. I think it's geared more towards bigger operations Review Source KL Kemisha L. Dispatch Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Dispatch driver" March 3, 2025 4.0 Can use with ease for the driver to choose the load and schedule Pros Ease of use for the company and it's drivers to use Cons The app sometimes stalls or glitches out Review Source AW Atticus W. Commercial sales Warehousing Used the software for: 1-2 years ### "Dispatch Performance" December 3, 2024 5.0 It has been good! My favorite driver has been \[sensitive content hidden\], he is good at communication and taking care of our customers. Pros I like the clear communication from the customer service team, the drivers are all ways good at photos of delivery, and communicating problems. Cons The cost is more than competitors like Curri, however the cost difference of Dispatch makes up for your reliability, I have had problems shipping things with Curri. Review Source KA Kevin A. Owner Logistics and Supply Chain Used the software for: 6-12 months ### "Great product A must have" March 3, 2025 5.0 Pros What I liked most was how easy it was to integrate. Cons What I liked least about Dispatch was the price. Review Source DO Damilola O. Director Information Technology and Services Used the software for: 6-12 months ### "Great experience with dispatch" March 8, 2025 5.0 The summary of my overall experience is that i had a great time when using their service. I was needing something to be delivered urgently and i wont be able to take it down due to the time frame but when i used Dispatch, i never had regrets. Pros Oh what a great choice for a same-day delivery. And the ease i got using the app Cons The price is quite high compared to some competitors. Review Source JS Jolie S. Expeditor Consumer Services Used the software for: 1-2 years ### "Great company " December 10, 2024 5.0 very realizable to get my job done on a daily basis Pros very easy to make an order ... very communicative Cons when the drivers don't read about placing the materials inside the home Review Source BZ Brandi Z. office Accounting Used the software for: 6-12 months ### "to whom it may concern" March 24, 2025 5.0 my experience has been fantastic I enjoy this Pros I like how it saves me time and reduces my cost Cons I really don't dislike anything about it works well for me Review Source JJ Joshua J. Warehouse Lead Warehousing Used the software for: 1-2 years ### "Dispatch Workers" November 7, 2024 5.0 It has been good. We have slowed down a little more than usual but i'm happy to say even when we use dispatch after awhile we still get good workers! Pros I like that the drivers come prepared and don't complain about the work. Cons I have no complaints so far, the 1 problem we had for a little was communication with our customers but that was fixed. Review Source DJ Dustin J. part sales person Automotive Used the software for: Less than 6 months ### "REquipment" February 6, 2025 4.0 Great! so far so good. . Pros Fast, on time. website easy to use. Cons Sometimes they take to main office not the maintenance shed. wish they would include name of person who got package and not just write office or shop. Review Source TD Thea D. Customer Service Manager Apparel & Fashion Used the software for: 6-12 months ### "Dispatch is great" October 31, 2024 5.0 Our experience with Dispatch is really good so far Pros Dispatch is Fast and a really great service Cons So far we don't have any bad experience with Dispatch Review Source VR Verified Reviewer Owner Financial Services Used the software for: 6-12 months ### "Dispatch Review" January 18, 2025 4.0 Pros I like that there’s plenty of work available for contractors. Cons They can sometimes lack in the communication towards the contractors. We need to make sure that we are always listening to each other and can come to a solution. Review Source mT marcin T. branch manager Construction Used the software for: 6-12 months ### "Dispatch review" October 31, 2024 4.0 seven/10.0 good experience helpful people Pros efficient and easy. makes everyday deliveries easy Cons the drop off and pick up times vary too much Review Source LW Laura W. Outside Sales Wholesale Used the software for: Less than 6 months ### "Great Customer Service" November 13, 2024 5.0 Pros Love being able to track orders, gives peace of mind to customer. Cons Being notified when there is a very long delay. Review Source JP JAMES P. OUTBOUND WAREHOUSE LEAD Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Graybar overall status" July 29, 2024 4.0 overall experience with dispatch is an 8 out of 10 Pros Website is tailored to what I need on a daily basis. And great customer service when need at specific times. Cons Drivers that need to be trained on following instructions. Seems to be one of the main running issues we have with dispatch Review Source Response from Dispatch August 22, 2024 Hi James- Thank you for taking the time to share your honest feedback. This is very valuable to us, as we actively collect feedback and use it to improve our software solutions and customer service. ND Noah D. Director Financial Services Used the software for: Less than 6 months ### "Positive review" February 9, 2025 5.0 Pros works well with preferred integration partners Cons it can feel a bit clunky/awkward sometimes Review Source Similar Products Featured ## Related categories [Transportation Management](https://www.capterra.com/transportation-management-software/)[Delivery Management](https://www.capterra.com/delivery-management-software/)[Courier](https://www.capterra.com/courier-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.