--- title: "Dispatch Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Dispatch the right Delivery Management solution for you? Explore 101 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/10019337/Dispatch-Connect/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Dispatch 4.6 (101) [View alternatives](https://www.capterra.com/p/10019337/Dispatch-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Dispatch Ease of use 4.9 Customer Service 4.5 ## Pros and Cons in Reviews ah alexander h DIRECTORTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “Dispatch has become a valuable partner in helping us serve our customers efficiently, and we would highly recommend their services to other businesses looking for reliable transportation solutions.“ June 1, 2026 NP Nicholas P Warehouse SupervisorConstruction, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I find our needs are frequently ignored until they become major issues and by that point we have lost thousands of dollars, incurred additional expenses and wasted man hours. Why does the system need to completly fail before basic requests like POD photos are enforced? Why are Misc charges so loose? Why is there no geofencing? Why do I frequently feel like I am the business and Dispatchit is the customer.“ February 14, 2026 WS William S Inside Sales AssociateConstruction, 10,001+ employeesUsed the software for: 1-2 years. “The service is unmatched. When i need something to get to a jobsite in a hurry, I log in, place my order, and it gets done that day. When i run into an issue, they resolve it with haste.“ February 19, 2026 kr kyle r delivery managerBuilding Materials, 10,001+ employeesUsed the software for: 1-2 years. “sometimes the times to pick up are very long and also they cancel on you when you hired the service to do a job“ April 17, 2026 JR Jim R BDMTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: 1-2 years. “It has helped me improve my territory / route management performance.“ June 22, 2026 AW Atticus W Commercial salesWarehousing, 11 - 50 employeesUsed the software for: 1-2 years. “The cost is more than competitors like Curri, however the cost difference of Dispatch makes up for your reliability, I have had problems shipping things with Curri.“ December 3, 2024 MS Maycon S COORDINATORMachinery, 11 - 50 employeesUsed the software for: Less than 6 months. “They have proven to be a reliable vendor, delivering quality service and maintaining strong communication.“ June 1, 2026 LW Lynn W ManagerFurniture, 2 - 10 employeesUsed the software for: More than 2 years. “The driver was late and went to several stops in between.“ June 1, 2026 ## Showing most helpful reviews Showing 1-25 of 101 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brandon Y. asset protection and logistics manager Apparel & Fashion Used the software for: 1-2 years ### "dispatch review from stadium goods" August 6, 2025 5.0 very positive, and would recommend to anyone looking to move product from point a to b in the safest and most cost-efficient manner Pros ease of using the interface and the support teams to help with any issues that arise with dispatch. I have gotten great support every step of the process Cons there are some bugs within the interface that can make bookings/ communication difficult occasionally. the support team has created tickets to try and fix these issues Review Source kR kyle R. delivery manager Building Materials Used the software for: 1-2 years ### "world class " April 17, 2026 5.0 my experience with dispatch has been world class and they always go above and beyond to ensure your material gets to where it needs to be and always on time Pros dispatch is a great way to get your material where it needs to be . they are very good at being on time and being very accurate Cons sometimes the times to pick up are very long and also they cancel on you when you hired the service to do a job Review Source HW Henry W. Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Appreciation but a little guide to be better as well." May 1, 2025 3.0 It was a mix trip of Good & Bad reviews. Pros Easy to use, Update & very fast. It seems they are putting efforts in making it better Cons Not much of good load options & we lost so many loads due to no response from other side Review Source Response from Dispatch May 12, 2025 Hi Henry- thank you for taking the time to leave an honest review and share your feedback. If you'd like to get in touch directly with the Dispatch team about your experience, please call or email support@dispatchit.com. MS Maycon S. COORDINATOR Machinery Used the software for: Less than 6 months ### "Reliable Partner with Outstanding Service" June 1, 2026 5.0 Our overall experience with Dispatch has been very positive. They have proven to be a reliable vendor, delivering quality service and maintaining strong communication. Their commitment to customer satisfaction and problem-solving makes them a valued partner, and we look forward to continuing our business relationship. Pros Dispatch consistently provides excellent customer service, quick response times, and clear communication throughout the process. Their team is professional, helpful, and always willing to work with us to resolve issues efficiently. Cons Occasionally, there can be minor delays due to logistics or part availability, but the team is proactive in providing updates and finding solutions. Review Source WS William S. Inside Sales Associate Construction Used the software for: 1-2 years ### "Dispatch Review" February 19, 2026 5.0 Overall, its positive. When the issues arise, Dispatch is quick to fix it. I've never had an issue go unresolved, and couldn't see myself using anyone else for my dispatch needs! Pros The service is unmatched. When i need something to get to a jobsite in a hurry, I log in, place my order, and it gets done that day. When i run into an issue, they resolve it with haste. Cons Sometimes, it takes a while for an order to get picked up. Sometimes, the drivers don't want to unload 20 items by hand. Review Source TJ Tory J. SR Specialist Environmental Services Used the software for: 6-12 months ### "Awesome Possum!" February 3, 2026 5.0 Pros the ease of access, the ability to navigate cleanly while still maintaining previous entries. wonder Cons there's not a thing I don't like so far; the interface and the navigation are exceptional high pace. Review Source EC Everette C. Store Manager Retail Used the software for: 1-2 years ### "Tuscaloosa, AL PPG" February 4, 2026 5.0 Very pleased with the overall experience. While I would prefer to not have to wait for drivers to commute a long ways, the exceptional service and on time delivery is well worth it Pros The drivers and support team are all extremely helpful and nice. Every time I have questions or issues they are quick to respond Cons The location that drivers have to come from. We are in an area where we often have to wait for drivers to come from an hour away. Review Source RG Ryann G. Admin Plastics Used the software for: 1-2 years ### "My experiance" February 2, 2026 5.0 Overall, my experience has been great reliable service, easy to use, and always a smooth, and stress free. Pros Fast, easy to use service with helpful, friendly drivers who make every trip smooth and stress free. Cons I’ve had no issues at all with this service. Everything works smoothly and has met my expectations over and over again. Review Source RA Ricky A. Lead Computer Technician Computer Hardware Used the software for: 6-12 months ### "Dispatch Connect " February 1, 2025 5.0 The experience with dispatch connect has been exuberant. I would highly recommend this particular software for those who are trying to increase the level of productivity in their business and to get a lot more done in a short span of time. Pros What I like the most about dispatch connect is the fact that this particular program helps build customer and employee relationships, allowing the workflow to be a lot more fluent and increases productivity. Cons What I like least about dispatch, is some of the user graphical display layouts that makes it hard for employees to learn on a rapid basis. Review Source JI Julius I. Manager Restaurants Used the software for: Less than 6 months ### "GREAT SERVICE" February 5, 2026 5.0 Pros The ease of using Dispatch. The system is very easy to use. No complaints. KEEP UP THE GREAT WORK. SOME OF THE DRIVERS ARE GREAT. Cons Nothing everything is great. NO ISSUES EXCEPT WHEN A DRIVER CAUSES PROPERTY DAMAGE AND THE RESPONSE IS LACKING. Review Source AO Addison O. Sales associate Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "review on dispatch " February 10, 2025 4.0 overall good, when I place an order for asap the times can change Pros Easy way to navigate website, easy to edit and changed orders on the fly Cons The estimated times are not accurate all the time. Switched from [Priority Matrix](https://www.capterra.com/p/154116/Priority-Matrix/) Easier on dispatch, it was easy to make the switch Review Source VG Valesi G. Site Manager Restaurants Used the software for: 2+ years ### "Dispatch gets my vote " November 12, 2024 5.0 i have been using dispatch for 4 years now and all in all i am very satisfied with their service Pros the accessibility and convenience of the online portal makes setting up deliveries easy Cons certain drivers will cancel a delivery right before a deadline Switched from [Descartes Aljex](https://www.capterra.com/p/215165/Descartes-Aljex/) the same day delivery cost was 1/3 of the price compared to the courier service we used before Review Source AG Akash G. Director Computer Software Used the software for: Less than 6 months ### "Valuable Experience " June 1, 2025 5.0 Great valuable and sufficient rewards that met the requirements of the web acquired some of the contents Pros Dispatch offers most valuable contents actually which I really aware of in this world of technology era Cons Wish to get enhance protection to get more of content which actually I think the web known for to get better valuable experience Review Source NF Nelson F. Office Manager Dispatcher Construction Used the software for: Less than 6 months ### "Great Service " May 27, 2025 5.0 My overall experience is great. It helps stay consistent & route things correctly which helps me dispatch accurately. Pros I like the Real-time tracking and delivery updates with my fleet of drivers. It helps keep track of my technician. Cons I like everything about "Dispatch" Intelligent routing and optimization algorithms helps understand the patterns & routes. Review Source KL Kristopher L. Senior Branch efficiency specialist Consumer Services Used the software for: 2+ years ### "Great response times " February 14, 2025 5.0 Overall its great very little to no issues Pros Dispatch has a great number of drivers and their response time is impeccable Cons sometimes drives show up extra early and are sitting and waiting for warehouse tro give them material Review Source TB Temple B. Partner Automotive Used the software for: I used a free trial ### "Worth a look!" April 19, 2025 4.0 Like the simplicity of some options and features. Pros Easy interface but slow to process at times. Cons The structure of the program itself is off. Review Source DO Damilola O. Director Information Technology and Services Used the software for: 6-12 months ### "Great experience with dispatch" March 8, 2025 5.0 The summary of my overall experience is that i had a great time when using their service. I was needing something to be delivered urgently and i wont be able to take it down due to the time frame but when i used Dispatch, i never had regrets. Pros Oh what a great choice for a same-day delivery. And the ease i got using the app Cons The price is quite high compared to some competitors. Review Source DJ Dustin J. part sales person Automotive Used the software for: Less than 6 months ### "REquipment" February 6, 2025 4.0 Great! so far so good. . Pros Fast, on time. website easy to use. Cons Sometimes they take to main office not the maintenance shed. wish they would include name of person who got package and not just write office or shop. Review Source TM Terry M. HVAC and Refrigeration Support Wholesale Used the software for: 1-2 years ### "Terry's Review" December 3, 2024 5.0 Overall is about a 9.9 out of 10. The only thing is getting in touch with a live person when there's an important issue that needs immediate attention. Pros Very easy to navigate online ordering, and get order status and information very easily. Pricing and other order details almost instantly. Cons Sometimes getting in touch with a liver person is not easy. Review Source JS Jolie S. Expeditor Consumer Services Used the software for: 1-2 years ### "Great company " December 10, 2024 5.0 very realizable to get my job done on a daily basis Pros very easy to make an order ... very communicative Cons when the drivers don't read about placing the materials inside the home Review Source JT John T. Counter Sales Associate II Wholesale Used the software for: 6-12 months ### "Reliable Service" November 12, 2024 5.0 It is a very pleasant experience with no real drawbacks. Pros Very easy to navigate the site and place orders. Update emails are sent detailing the various stages of shipment from the moment the order is placed until completion. Drivers are always on time. Cons There is no single button to cancel an order, you'll have to create a chat or send an email. Review Source JJ Joshua J. Warehouse Lead Warehousing Used the software for: 1-2 years ### "Dispatch Workers" November 7, 2024 5.0 It has been good. We have slowed down a little more than usual but i'm happy to say even when we use dispatch after awhile we still get good workers! Pros I like that the drivers come prepared and don't complain about the work. Cons I have no complaints so far, the 1 problem we had for a little was communication with our customers but that was fixed. Review Source TD Thea D. Customer Service Manager Apparel & Fashion Used the software for: 6-12 months ### "Dispatch is great" October 31, 2024 5.0 Our experience with Dispatch is really good so far Pros Dispatch is Fast and a really great service Cons So far we don't have any bad experience with Dispatch Review Source mC mark C. warehouse manager Warehousing Used the software for: 2+ years ### "great consistent service" April 22, 2024 5.0 overall great experience. the drivers are generally on time and do an awesome job. Pros how easy it is to book transports, inbound and outbound. Cons sometimes drivers pick up my order and then they throw it back. i think it has a driver assigned and then i find out that it doesn't. Review Source Response from Dispatch May 10, 2024 Hi Mark- Thank you for your review and feedback! We’re thrilled you’ve had a positive experience with Dispatch and look forward to continuing to partner with you on your delivery journey. BB Barbie B. Executive Assistant Construction Used the software for: 2+ years ### "Dependable and fast" April 12, 2024 5.0 I have been using Dispatch for years and even when our division office changed locations pretty drastically, Dispatch was able to service us several times a week. Pros I like the ease of placing an order and having all the tracking, receipts and commonly used locations in one place. Also the drivers are dependable, friendly and fast. Cons Nothing at all! I can't think of one negative aspect of Dispatch! Review Source Response from Dispatch May 10, 2024 Hi Barbie- Thank you for your review and feedback! We’re thrilled you’ve had a positive experience with Dispatch and look forward to continuing to partner with you on your delivery journey. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.