# Dispatch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dispatch the right Delivery Management solution for you? Explore 101 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10019337/Dispatch-Connect/reviews --- Dispatch 4.6 (101) [View alternatives](https://www.capterra.com/p/10019337/Dispatch-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 8th, 2026 # Reviews of Dispatch Ease of use 4.9 Customer Service 4.5 ## Pros and Cons in Reviews WS William S Inside Sales AssociateConstruction, 10,001+ employeesUsed the software for: 1-2 years. “The service is unmatched. When i need something to get to a jobsite in a hurry, I log in, place my order, and it gets done that day. When i run into an issue, they resolve it with haste.“ February 19, 2026 NP Nicholas P Warehouse SupervisorConstruction, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I find our needs are frequently ignored until they become major issues and by that point we have lost thousands of dollars, incurred additional expenses and wasted man hours. Why does the system need to completly fail before basic requests like POD photos are enforced? Why are Misc charges so loose? Why is there no geofencing? Why do I frequently feel like I am the business and Dispatchit is the customer.“ February 14, 2026 ah alexander h DIRECTORTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “Dispatch has become a valuable partner in helping us serve our customers efficiently, and we would highly recommend their services to other businesses looking for reliable transportation solutions.“ June 1, 2026 kr kyle r delivery managerBuilding Materials, 10,001+ employeesUsed the software for: 1-2 years. “sometimes the times to pick up are very long and also they cancel on you when you hired the service to do a job“ April 17, 2026 AP Alan P WAREHOUSE MANAGERAirlines/Aviation, 51 - 200 employeesUsed the software for: 1-2 years. “easy tracking, easy payment methods, decent prices, good coverage all over the US, drivers follow instructions.“ February 5, 2026 NP Nicholas P Warehouse SupervisorConstruction, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Dashboard - poorly constructed, cannot filter by any criteria to drill down“ February 14, 2026 JR Jim R BDMTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: 1-2 years. “It has helped me improve my territory / route management performance.“ June 22, 2026 AW Atticus W Commercial salesWarehousing, 11 - 50 employeesUsed the software for: 1-2 years. “The cost is more than competitors like Curri, however the cost difference of Dispatch makes up for your reliability, I have had problems shipping things with Curri.“ December 3, 2024 ## Showing most helpful reviews Showing 1-25 of 101 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Brandon Y. asset protection and logistics manager Apparel & Fashion Used the software for: 1-2 years ### "dispatch review from stadium goods" August 6, 2025 5.0 very positive, and would recommend to anyone looking to move product from point a to b in the safest and most cost-efficient manner Pros ease of using the interface and the support teams to help with any issues that arise with dispatch. I have gotten great support every step of the process Cons there are some bugs within the interface that can make bookings/ communication difficult occasionally. the support team has created tickets to try and fix these issues Review Source AN Andy N. Warehouse Specalist Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Grateful Review" February 4, 2026 5.0 Positive overall, just small things to improve too rly push further. More driver development would be great for those over acheiving drivers! retain them and keep the best of the best. Pros I would say the best thing about Dispatch is the integrity of the drivers. There are so many ways too ship things places, but the relationships built is very impressive. There is defently a learning curve when working with SunRun, but the communication is key. Cons I feel like they can improve on verification of drivers, making sure the account and the actual driver match. Review Source NP Nicholas P. Warehouse Supervisor Construction Used the software for: 1-2 years ### "Could be an Industry Leader but..." February 14, 2026 3.0 My overall experience with dispatch has been poor, not because of the platform, but it's implimentation, and customer service. I find our needs are frequently ignored until they become major issues and by that point we have lost thousands of dollars, incurred additional expenses and wasted man hours. Why does the system need to completly fail before basic requests like POD photos are enforced? Why are Misc charges so loose? Why is there no geofencing? Why do I frequently feel like I am the business and Dispatchit is the customer. Pros The API seems intuitive and easily accessible. The webhook geatures are interesting and potentially useful. Was impressed with the OAuth framework. Cons 1.) Reporting - Little to no reporting, no support for ad hoc reporting outside of API 2.) Dashboard - poorly constructed, cannot filter by any criteria to drill down 3.) Communication - Poor, notifications for cancellations or driver issues at drop off severely delayed oftentimes takes hours for someone to reach out 4.) Responsiveness - Drivers frequently misuse misc charges, there are cases in which misc charges were 3-4x the cost of the trip which should never be possible. In industries where misc charges can be applied it is standard that this does not occurr. Additionally, reports regarding driver performance ar ignored or not acted on. Commitment to the customer- Would tate this very low. Frequently get the impression that our concerns are ignored (no drop off photos, driver damage, drivers misusing misc charges, return trips set with no authorization) App security and process integrity - Extremly poor, one of the worst I have seen, drivers can manually update status, no geofencing capability, no customer review for misc charges, POD not enforced, items lost by driver become our loss. Review Source kR kyle R. delivery manager Building Materials Used the software for: 1-2 years ### "world class " April 17, 2026 5.0 my experience with dispatch has been world class and they always go above and beyond to ensure your material gets to where it needs to be and always on time Pros dispatch is a great way to get your material where it needs to be . they are very good at being on time and being very accurate Cons sometimes the times to pick up are very long and also they cancel on you when you hired the service to do a job Review Source WS William S. Inside Sales Associate Construction Used the software for: 1-2 years ### "Dispatch Review" February 19, 2026 5.0 Overall, its positive. When the issues arise, Dispatch is quick to fix it. I've never had an issue go unresolved, and couldn't see myself using anyone else for my dispatch needs! Pros The service is unmatched. When i need something to get to a jobsite in a hurry, I log in, place my order, and it gets done that day. When i run into an issue, they resolve it with haste. Cons Sometimes, it takes a while for an order to get picked up. Sometimes, the drivers don't want to unload 20 items by hand. Review Source TJ Tory J. SR Specialist Environmental Services Used the software for: 6-12 months ### "Awesome Possum!" February 3, 2026 5.0 Pros the ease of access, the ability to navigate cleanly while still maintaining previous entries. wonder Cons there's not a thing I don't like so far; the interface and the navigation are exceptional high pace. Review Source EC Everette C. Store Manager Retail Used the software for: 1-2 years ### "Tuscaloosa, AL PPG" February 4, 2026 5.0 Very pleased with the overall experience. While I would prefer to not have to wait for drivers to commute a long ways, the exceptional service and on time delivery is well worth it Pros The drivers and support team are all extremely helpful and nice. Every time I have questions or issues they are quick to respond Cons The location that drivers have to come from. We are in an area where we often have to wait for drivers to come from an hour away. Review Source RG Ryann G. Admin Plastics Used the software for: 1-2 years ### "My experiance" February 2, 2026 5.0 Overall, my experience has been great reliable service, easy to use, and always a smooth, and stress free. Pros Fast, easy to use service with helpful, friendly drivers who make every trip smooth and stress free. Cons I’ve had no issues at all with this service. Everything works smoothly and has met my expectations over and over again. Review Source YO Yahira O. Account Executive and Project Manager Construction Used the software for: 1-2 years ### "Dispatch Reigns " September 16, 2025 5.0 As I mentioned earlier. Portal is easy to navigate. Will continue to promote the service and support. Pros Love the drivers. Service is reliable. Drivers call and text. Very easy to navigate. They also have in call drivers for after hours Cons When times don’t align with whatever time is promised. The portal will say between a specific time. Will change once or twice. Will text the driver if he is really is going to make it at the time the portal says. They will then say “No - 30 min away” Review Source DL Dayvon L. shipping lead Building Materials Used the software for: 6-12 months ### "I would give the title of excellence" September 11, 2025 5.0 great, all the drivers come on time and are also very friendly, they are knowledgeable about the dimensions of the materials they are picking up which makes the transaction smooth Pros How easy and effective it is, all of the functions are straight forward and user friendly i would highly recommend Cons there isn't much to dislike honestly I haven't had any trouble with it as of yet and I use it almost daily Review Source LG Luis G. Branch Manager Construction Used the software for: 6-12 months ### "Lennox International " November 4, 2024 5.0 So far it has been compared to others that I have used in the past. Pros Always reliable and on time. Always accurate car sizes depending on my load. Cons Some drivers are rude but I also understand Dispatch does not have control of their driver's behaviors. Switched from [UPshow](https://www.capterra.com/p/158167/UPshow/) Cost effective and reliability as well as on time driver gps Review Source AG Akash G. Director Computer Software Used the software for: Less than 6 months ### "Valuable Experience " June 1, 2025 5.0 Great valuable and sufficient rewards that met the requirements of the web acquired some of the contents Pros Dispatch offers most valuable contents actually which I really aware of in this world of technology era Cons Wish to get enhance protection to get more of content which actually I think the web known for to get better valuable experience Review Source BG Bryson G. CRNA Health, Wellness and Fitness Used the software for: 1-2 years ### "A great Company for any business to use." February 15, 2025 5.0 Overall I think every company should look into using Dispatch as a provider to manage and deliver goods. I think the company communication is top tier and have little to no delivery errors. Pros Dispatch is a great company to use because it makes our ordering for supplies simple and efficient. our hospital uses Dispatch to deliver supplies for printers and I couldn't be more pleased with our outcomes. Cons I have no cons about this service. it completes every task we have with ease and simplicity. Review Source SM Sidi M. Freelancer Program Development Used the software for: Less than 6 months ### "A comprehensive review of the Dispatch system: pros, cons, and key lessons learned." April 22, 2025 4.0 The Express Delivery Company was experiencing: - Delays in order deliveries. - Difficulty tracking drivers. - Frequent customer complaints. The manager's decision: to adopt the "Dispatch" smart system to manage operations. Pros Organizes and speeds up tasks, especially in resource management or logistics. Cons Expensive for small businesses or when upgrading to premium versions. Review Source DT David T. Managerial role Information Technology and Services Used the software for: Less than 6 months ### "Dispatch is the best solution" May 20, 2025 4.0 It’s been a fantastic experience working with Dispatch. Your business concept is brilliant, providing immense value to major companies in multiple ways especially by easing their workload. Pros Lightning-fast responses, both in the office and on-site. The system is user-friendly, and mistakes, like incorrect entries are easily corrected. The staff is ever ready to help and provide adequate care and support. Cons Businesses should have the ability to adjust dispatch times themselves when errors occur (e.g., wrong pickup/drop-off times). This would free up your team to focus on other priorities. That said, your staff is always quick to fix these issues when we reach out. Review Source MY Marshall Y. Appliance Repair City Desk Oil & Energy Used the software for: 2+ years ### "One of the Best out there!" December 4, 2024 4.0 Overall, it's been a good experience and i would recommend them to anyone who needs things couriered. Pros Flexibility of hours needed for delivery of products. Drivers and staff are very friendly and willing to work with you to make sure the orders are done correctly and timely Cons Drivers don't always get the delivery right, or they don't move on an order and will wait till 3-4 am to cancel Review Source TB Temple B. Partner Automotive Used the software for: I used a free trial ### "Worth a look!" April 19, 2025 4.0 Like the simplicity of some options and features. Pros Easy interface but slow to process at times. Cons The structure of the program itself is off. Review Source TK Terrance K. Store Manager Wholesale Used the software for: 1-2 years ### "Terrance Kator - Lennox" December 11, 2024 5.0 Pros Very reliable, and service is extremely great. Cons No blemishes at all. Very satisfied with the service that's provided for us. Review Source JS Jolie S. Expeditor Consumer Services Used the software for: 1-2 years ### "Great company " December 10, 2024 5.0 very realizable to get my job done on a daily basis Pros very easy to make an order ... very communicative Cons when the drivers don't read about placing the materials inside the home Review Source DJ Dustin J. part sales person Automotive Used the software for: Less than 6 months ### "REquipment" February 6, 2025 4.0 Great! so far so good. . Pros Fast, on time. website easy to use. Cons Sometimes they take to main office not the maintenance shed. wish they would include name of person who got package and not just write office or shop. Review Source AC Angela C. Resident Coordinator Real Estate Used the software for: 1-2 years ### "Wonderful Organization" November 8, 2024 5.0 My overall experience has been amazing. As I stated, the courteous and professionalism is always superb. Pros The drivers are very courteous and communicate very well when issues arise. Cons Nothing really. I haven't had many issues with them. Review Source TD Thea D. Customer Service Manager Apparel & Fashion Used the software for: 6-12 months ### "Dispatch is great" October 31, 2024 5.0 Our experience with Dispatch is really good so far Pros Dispatch is Fast and a really great service Cons So far we don't have any bad experience with Dispatch Review Source JM J'moris M. Independent Courier Logistics and Supply Chain Used the software for: Less than 6 months ### "Go Big If You Want In" October 9, 2024 4.0 Pros First, let me say that this app is user-friendly. yes, you will be on a waiting list but you will have a gig come to you when you get one and do well. You know customer satisfaction is the name of the game here. Cons The only real con here and I won't call it a con is more so just an unfortunate matter is this. If you want to work out of your car and you do not have a cargo van or sprinter etc. Then you will have some trouble getting any gigs. I found that one out the hard way lol. Review Source LW Laura W. Outside Sales Wholesale Used the software for: Less than 6 months ### "Great Customer Service" November 13, 2024 5.0 Pros Love being able to track orders, gives peace of mind to customer. Cons Being notified when there is a very long delay. Review Source JR Jaden R. Dispatch Manager Warehousing Used the software for: 2+ years ### "Dispatch Review" August 5, 2024 5.0 Dispatch has done well for our business over the years. Pros Being able to reach out to support with any issues. The drivers have an understanding of their expectations while doing the job and deliveries Cons Having to call to cancel an order that is already assigned. Review Source Response from Dispatch August 22, 2024 Hi Jaden- Thank you for taking the time to leave us your honest feedback. This is very valuable to us, and we’ll use it to improve our software solutions and service. 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