# Page 2 | Dispatch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Dispatch the right Delivery Management solution for you? Explore 98 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10019337/Dispatch-Connect/reviews --- Dispatch 4.6 (98) [View alternatives](https://www.capterra.com/p/10019337/Dispatch-Connect/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 13th, 2026 # Page 2 - Reviews of Dispatch ## Showing most helpful reviews Showing 26-50 of 98 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NP Nicholas P. Warehouse Supervisor Construction Used the software for: 1-2 years ### "Could be an Industry Leader but..." February 14, 2026 3.0 My overall experience with dispatch has been poor, not because of the platform, but it's implimentation, and customer service. I find our needs are frequently ignored until they become major issues and by that point we have lost thousands of dollars, incurred additional expenses and wasted man hours. Why does the system need to completly fail before basic requests like POD photos are enforced? Why are Misc charges so loose? Why is there no geofencing? Why do I frequently feel like I am the business and Dispatchit is the customer. Pros The API seems intuitive and easily accessible. The webhook geatures are interesting and potentially useful. Was impressed with the OAuth framework. Cons 1.) Reporting - Little to no reporting, no support for ad hoc reporting outside of API 2.) Dashboard - poorly constructed, cannot filter by any criteria to drill down 3.) Communication - Poor, notifications for cancellations or driver issues at drop off severely delayed oftentimes takes hours for someone to reach out 4.) Responsiveness - Drivers frequently misuse misc charges, there are cases in which misc charges were 3-4x the cost of the trip which should never be possible. In industries where misc charges can be applied it is standard that this does not occurr. Additionally, reports regarding driver performance ar ignored or not acted on. Commitment to the customer- Would tate this very low. Frequently get the impression that our concerns are ignored (no drop off photos, driver damage, drivers misusing misc charges, return trips set with no authorization) App security and process integrity - Extremly poor, one of the worst I have seen, drivers can manually update status, no geofencing capability, no customer review for misc charges, POD not enforced, items lost by driver become our loss. Review Source aH alexander H. DIRECTOR Transportation/Trucking/Railroad Used the software for: 2+ years ### "Outstanding Transportation Partner and Reliable Service" June 1, 2026 5.0 Our overall experience with Dispatch has been outstanding. We have used the platform for a variety of transportation and logistics needs and have consistently received dependable service. The booking process is simple, communication is clear, and deliveries are handled professionally. The visibility and tracking tools provide peace of mind, and the support team is always available when needed. Dispatch has become a valuable partner in helping us serve our customers efficiently, and we would highly recommend their services to other businesses looking for reliable transportation solutions. Pros Excellent communication, professional drivers, on-time pickups and deliveries, and a very easy-to-use platform. Dispatch has helped streamline our transportation needs and provides reliable service whenever we need it. Their customer support team is responsive and always willing to assist with any questions or special requests. Cons There is very little to dislike. Occasionally, availability can be limited during peak demand periods, but the team does a great job finding solutions and keeping us informed throughout the process. Review Source VR Verified Reviewer COO Construction Used the software for: 2+ years ### "Excellent Value" May 28, 2026 5.0 My overall experience with Dispatch has been excellent. Once I completed the training, the app was very easy to navigate and use. Everything worked as expected, and it helped make the workflow organized and efficient. Pros It's an excellent value for the money. Everything worked as expected, and the overall experience was great. Cons The app worked well and was very easy to follow once I completed the training. I wouldn’t change a thing. Review Source AP Alan P. WAREHOUSE MANAGER Airlines/Aviation Used the software for: 1-2 years ### "Dispatch is solid" February 5, 2026 5.0 overall reliable source for semi rush courier jobs, friendly drivers, drivers always answer the phones Pros easy tracking, easy payment methods, decent prices, good coverage all over the US, drivers follow instructions. Cons customer service not the greatest due to getting sent to voicemail a lot of the time, occasionally a driver 2 hours away can accept jobs that are extremely time sensitive, uber can have way cheaper prices Alternatives considered [Uber for Business](https://www.capterra.com/p/300532/Uber-for-Business/) Reason for choosing Dispatch they are cheaper by miles and also drivers are faster to accept and show up Review Source AN Andy N. Warehouse Specalist Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Grateful Review" February 4, 2026 5.0 Positive overall, just small things to improve too rly push further. More driver development would be great for those over acheiving drivers! retain them and keep the best of the best. Pros I would say the best thing about Dispatch is the integrity of the drivers. There are so many ways too ship things places, but the relationships built is very impressive. There is defently a learning curve when working with SunRun, but the communication is key. Cons I feel like they can improve on verification of drivers, making sure the account and the actual driver match. Review Source Crystal P. Inside Sales Coordinator Construction Used the software for: 1-2 years ### "Wonderful, time-saving service!" August 11, 2025 5.0 My overall experience with Dispatch has been great. Any disruptions that may have occurred have been minimal and few and far in between. Pros Trusted & reliable drivers that show up on time and provide excellent customer service to our customers. The customer service team is great! They always reach out and are quick to assist should any problems arrive, whether via chat or phone. Cons Sometimes there can be a long wait time on a driver, which caused me to have to cancel due to delivery delays to my customers. Review Source JK Jakob K. Project Manager Construction Used the software for: 1-2 years ### "Convenient and Easy-to-Use Delivery Service" April 9, 2026 4.0 Overall, our experience with Dispatch has been positive. It’s a convenient and scalable solution for managing deliveries, especially when volume fluctuates. While there are some reliability hiccups from time to time, the ease of use and flexibility make it a valuable service for our operations. Pros Dispatch makes it very easy to schedule and track deliveries. The platform is user-friendly, and having real-time visibility into driver status is a big plus. When everything goes smoothly, it’s a very efficient way to handle deliveries without needing in-house drivers. Cons There can be occasional inconsistencies with driver quality and timing. Some deliveries run later than expected, and communication can vary depending on the driver. More consistency across the board would make a big difference. Review Source kR kyle R. delivery manager Building Materials Used the software for: 1-2 years ### "world class " April 17, 2026 5.0 my experience with dispatch has been world class and they always go above and beyond to ensure your material gets to where it needs to be and always on time Pros dispatch is a great way to get your material where it needs to be . they are very good at being on time and being very accurate Cons sometimes the times to pick up are very long and also they cancel on you when you hired the service to do a job Review Source TJ Tory J. SR Specialist Environmental Services Used the software for: 6-12 months ### "Awesome Possum!" February 3, 2026 5.0 Pros the ease of access, the ability to navigate cleanly while still maintaining previous entries. wonder Cons there's not a thing I don't like so far; the interface and the navigation are exceptional high pace. Review Source RA Ricky A. Lead Computer Technician Computer Hardware Used the software for: 6-12 months ### "Dispatch Connect " February 1, 2025 5.0 The experience with dispatch connect has been exuberant. I would highly recommend this particular software for those who are trying to increase the level of productivity in their business and to get a lot more done in a short span of time. Pros What I like the most about dispatch connect is the fact that this particular program helps build customer and employee relationships, allowing the workflow to be a lot more fluent and increases productivity. Cons What I like least about dispatch, is some of the user graphical display layouts that makes it hard for employees to learn on a rapid basis. Review Source WS William S. Inside Sales Associate Construction Used the software for: 1-2 years ### "Dispatch Review" February 19, 2026 5.0 Overall, its positive. When the issues arise, Dispatch is quick to fix it. I've never had an issue go unresolved, and couldn't see myself using anyone else for my dispatch needs! Pros The service is unmatched. When i need something to get to a jobsite in a hurry, I log in, place my order, and it gets done that day. When i run into an issue, they resolve it with haste. Cons Sometimes, it takes a while for an order to get picked up. Sometimes, the drivers don't want to unload 20 items by hand. Review Source LW Lynn W. Manager Furniture Used the software for: 2+ years ### "Going downhill" June 1, 2026 3.0 The experice lately has been bad. When there's an issue with a delivery there's no customer service. No way to get in touch with a person to help. Pros I used to love using Dispatch. The portal for setting up service is easy to use and being able to track the driver is helpful. However lately service has been not so good. Cons The last driver I had was absolutely terrible. I set up a dedicated truck to be delivered asap. The driver was late and went to several stops in between. He lied and caused many problems for the client. Review Source EC Everette C. Store Manager Retail Used the software for: 1-2 years ### "Tuscaloosa, AL PPG" February 4, 2026 5.0 Very pleased with the overall experience. While I would prefer to not have to wait for drivers to commute a long ways, the exceptional service and on time delivery is well worth it Pros The drivers and support team are all extremely helpful and nice. Every time I have questions or issues they are quick to respond Cons The location that drivers have to come from. We are in an area where we often have to wait for drivers to come from an hour away. Review Source NR Neeraj R. Admin assistant Security and Investigations Used the software for: 1-2 years ### "One for the biggest firms" June 9, 2025 4.0 In overall, I like this software as it’s not so complicated to use and we can do our tasks as fast as possible. The only issue I faced is pricing. Pros The customer service of dispatch is so good that when I had an issue, they found a solution for me within minutes. Cons My major concern is the pricing as it’s a little bit expensive to use. There’s some which isn’t that costly. Review Source VR Verified Reviewer finance Accounting Used the software for: I used a free trial ### "the amazing reveiw " June 7, 2025 5.0 its very awsome app makes me have esier use when i started to post a comment or feedback with high defnation . Pros because its so helpful and beautiful app with hight destination and refrence we studing on it its lovely . Cons because its easy to use and has alots of beautiful background and feedback of users which makes us proud of it . Review Source UO Ulises O. Warehouse Associate Machinery Used the software for: Less than 6 months ### "Very Reliable" September 17, 2025 5.0 Dispatch always come through on time with accuracy. I also appreciate the great communication they have with us. Pros My shipments always arrive on time and in good condition. Drivers are always on time and prepared. Thanks. Cons Everything has been spot on so far. I have not encountered any issues as of yet. Dispatch is reliable! Review Source AM Amber M. Office Manager Medical Practice Used the software for: 6-12 months ### "GREAT PROGRAM!! THANK YOU DISPATCH!!" May 12, 2025 5.0 I enjoy all the features that the Dispatch Program has to offer!! It’s easy to use for both administrators and end users, as well as great customer service!! ⭐️⭐️⭐️⭐️⭐️!! Cons I haven’t experienced any mishaps of speed bumps yet with Dispatch!! Fingers crossed!! Review Source AG Akash G. Director Computer Software Used the software for: Less than 6 months ### "Valuable Experience " June 1, 2025 5.0 Great valuable and sufficient rewards that met the requirements of the web acquired some of the contents Pros Dispatch offers most valuable contents actually which I really aware of in this world of technology era Cons Wish to get enhance protection to get more of content which actually I think the web known for to get better valuable experience Review Source KL Kristopher L. Senior Branch efficiency specialist Consumer Services Used the software for: 2+ years ### "Great response times " February 14, 2025 5.0 Overall its great very little to no issues Pros Dispatch has a great number of drivers and their response time is impeccable Cons sometimes drives show up extra early and are sitting and waiting for warehouse tro give them material Review Source BG Bryson G. CRNA Health, Wellness and Fitness Used the software for: 1-2 years ### "A great Company for any business to use." February 15, 2025 5.0 Overall I think every company should look into using Dispatch as a provider to manage and deliver goods. I think the company communication is top tier and have little to no delivery errors. Pros Dispatch is a great company to use because it makes our ordering for supplies simple and efficient. our hospital uses Dispatch to deliver supplies for printers and I couldn't be more pleased with our outcomes. Cons I have no cons about this service. it completes every task we have with ease and simplicity. Review Source VG Vlad G. Parts Department Utilities Used the software for: 2+ years ### "CenterPoint" December 11, 2024 5.0 Reliable most of the time, ease to communicate. Pros User Interface, ease of placing the orders. Cons No option for multiple pickups on the same order, and saving information in some field for future use, Switched from [QuickSilk](https://www.capterra.com/p/160771/QuickSilk/) Liked cost and availability of the drivers Review Source SM Sidi M. Freelancer Program Development Used the software for: Less than 6 months ### "A comprehensive review of the Dispatch system: pros, cons, and key lessons learned." April 22, 2025 4.0 The Express Delivery Company was experiencing: - Delays in order deliveries. - Difficulty tracking drivers. - Frequent customer complaints. The manager's decision: to adopt the "Dispatch" smart system to manage operations. Pros Organizes and speeds up tasks, especially in resource management or logistics. Cons Expensive for small businesses or when upgrading to premium versions. Review Source AA Andrew A. City Desk Utilities Used the software for: 2+ years ### "Helpful courier service" February 5, 2025 4.0 Overall positive, there are many good drivers that really work to be successful. Pros The ability to schedule drivers easily really makes the process simple for the most part. Cons Difficulty in finding addresses in Google maps, and the lack of location specific searches. Review Source MY Marshall Y. Appliance Repair City Desk Oil & Energy Used the software for: 2+ years ### "One of the Best out there!" December 4, 2024 4.0 Overall, it's been a good experience and i would recommend them to anyone who needs things couriered. Pros Flexibility of hours needed for delivery of products. Drivers and staff are very friendly and willing to work with you to make sure the orders are done correctly and timely Cons Drivers don't always get the delivery right, or they don't move on an order and will wait till 3-4 am to cancel Review Source NF Nelson F. Office Manager Dispatcher Construction Used the software for: Less than 6 months ### "Great Service " May 27, 2025 5.0 My overall experience is great. It helps stay consistent & route things correctly which helps me dispatch accurately. Pros I like the Real-time tracking and delivery updates with my fleet of drivers. It helps keep track of my technician. Cons I like everything about "Dispatch" Intelligent routing and optimization algorithms helps understand the patterns & routes. Review Source Similar Products Featured ## Related categories [Transportation Management](https://www.capterra.com/transportation-management-software/)[Delivery Management](https://www.capterra.com/delivery-management-software/)[Courier](https://www.capterra.com/courier-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.