--- title: "Dust Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Dust Software - reviews, pricing plans, popular comparisons to other AI Agent Builder products and more." source_url: "https://www.capterra.com/p/10019510/Dust/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Dust Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Dust ## What is Dust? Dust is AI software offering customizable virtual assistants using advanced language models like GPT-3 and GPT-4. It integrates company data for personalized, context-aware support. Users create unlimited assistants, integrate platforms like Slack and GitHub, and set data access policies. Dust ensures customer data privacy without retraining models on it. Dust aims to boost team efficiency by enabling AI tools to streamline workflows, with collaboration features like shared conversations and Slackbot integration. ## What is Dust used for? [Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[AI Agent Builder](https://www.capterra.com/ai-agent-builder-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €29 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dust?[Manage this product listing](https://www.g2.com/products/dust-dust/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dust 5.0 (1) VS. [### micro1](https://www.capterra.com/p/10030872/micro1/) [4.9 (1,017)](https://www.capterra.com/p/10030872/micro1/reviews/) Starting Price €29 per user, per month Starting Price $89 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.8 (1,017) Value For Money 5.0 (1) Value For Money 4.6 (947) Customer Service 5.0 (1) Customer Service 4.6 (972) ## Dust alternatives [Ada](https://www.capterra.com/p/164470/Ada-Support/) [4.7 (15)](https://www.capterra.com/p/164470/Ada-Support/reviews/) Starting price $60000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164470/Ada-Support/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) [ElevenLabs](https://www.capterra.com/p/10013392/ElevenLabs/) [4.7 (25)](https://www.capterra.com/p/10013392/ElevenLabs/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10013392/ElevenLabs/) [View all alternatives](https://www.capterra.com/p/10019510/Dust/alternatives/) ## FAQs about Dust Overview ### What company size and specific industries is Dust built for? Dust is designed for small to large businesses that need AI development support, data security, workflow automation, or data privacy solutions. It fits teams in technology, cybersecurity, and other data-sensitive industries where controlling access to information and automating internal processes are important. Features and Usability ### What are the key features of Dust? Dust offers AI Copilot, natural language processing, and real-time data features for automated responses and data handling. Core workflow capabilities include configurable workflow, workflow automation, and an API, plus collaboration tools, an activity dashboard, monitoring, and reporting/analytics for sales and marketing use cases. Getting Started and Support ### What training and onboarding options does Dust offer? Dust provides documentation to help teams get started. Documentation offers written reference material for reviewing setup steps, learning product features, and checking guidance as needed during onboarding and ongoing use. Getting Started and Support ### What customer support options does Dust offer? Dust provides Email/Help Desk support for customer questions and issue resolution. No reviewer feedback about support experience is available here, so support quality, response speed, and helpfulness cannot be assessed from user comments. ## Features AI summary Based on 733 AI Agent Builder reviews Capterra reviewers highlight these as the top features buyers look for in virtual assistant software: - **Conversation Intelligence** (**36%** of reviewers rated this feature as critical) - **Speech Recognition** (**38%**) - **Natural Language Processing** (**36%**) Dust includes **Natural Language Processing**, which helps the system understand user requests and respond in a more relevant way. However, it does not offer **Conversation Intelligence** or **Speech Recognition**. Instead, it provides **AI Copilot** (**30%**), which can still support users with guided assistance and task completion. Together, these capabilities help businesses handle requests more efficiently, giving teams faster access to information and support in day-to-day work. Configurable Workflow 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Configure existing workflows to meet your organization's needs For Sales/Marketing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Used as a promotional or demonstration tool in sales and marketing presentations Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Dust 11 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - API: Application programming interface that allows for integration with other systems/databases - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Configurable Workflow: Configure existing workflows to meet your organization's needs - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Natural Language Processing: Process and analyze human language in text or audio form - Real-Time Data: Receive data and information in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Version Pro €29.00 Enterprise Contact Vendor for Pricing Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LR Louis R. Sales Medical Practice ### "Très satisfait " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2025 Très facile d'utilisation, très pertinent et très rapide dans sa globalité Pros Très efficace et cela permet de lier l'ensemble des moteurs de recherches liés à la base de donnée de l'entreprise Cons Quelque fois il y a des lenteurs qui empêchent le logiciel d'etre efficace Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.