# NEONNOW Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about NEONNOW Software - reviews, pricing plans, popular comparisons to other Contact Center products and more. Source: https://www.capterra.com/p/10019526/NEONNOW --- # NEONNOW Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) NEONNOW ## What is NEONNOW? NEONNOW is a cutting-edge cloud-based contact center platform designed to revolutionize your customer engagement, business efficiencies. Utilizing the power and scalability of AWS Amazon Connect, NEONNOW delivers enterprise grade features out of the box in a no-code, cost effective platform. Featuring advanced AI-powered technologies such as intent driven IVR (Interactive Voice Response), intelligent call routing, and seamless integrations to all cloud based CRMs, NEONNOW serves to become the single pane of glass for your agents to interact with you customers and you other business systems. Elevate customer experiences, empower agents, and streamline operations. NEONNOW enables personalized interactions, real-time analytics, and seamless scalability, making it the go-to solution for modern contact centers aiming to deliver exceptional service and drive business growth. ## What is NEONNOW used for? [Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NEONNOW?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.cloudwave.com.au&name=NEONNOW) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NEONNOW 5.0 (1) VS. [4.7 (881)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price Contact vendor Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.8 (106) Value For Money 5.0 (1) Value For Money 4.5 (106) Customer Service 5.0 (1) Customer Service 4.6 (106) ## NEONNOW alternatives [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [Sobot](https://www.capterra.com/p/10025756/Sobot/) [4.9 (106)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (94)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [HoduCC](https://www.capterra.com/p/156136/HODUCC/) [4.6 (95)](https://www.capterra.com/p/156136/HODUCC/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about NEONNOW Overview ### What company size and specific industries is NEONNOW built for? NEONNOW is designed for businesses with contact centres of 5 to 150 agents, including teams operating in both office and remote locations. The description does not name specific industries, so the product is best suited for organizations that run customer support or sales contact centre operations at a small to mid-sized scale. Features and Usability ### What are the key features of NEONNOW? NEONNOW offers call center management features such as automatic call distribution, call routing, queue management, IVR, call recording, and call monitoring. It also includes multi-channel communication through live chat, chat/messaging, email management, and social media integration, plus reporting, real-time analytics, CRM, workforce management, and third-party integrations. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does NEONNOW integrate with? NEONNOW integrates with Calabrio Workforce Management, HubSpot CRM, Microsoft Dynamics SL, SAPmonitoring, and ServiceNow. These catalog integrations cover workforce management, CRM, ERP, and service management platforms, giving NEONNOW connections to several common business systems used alongside contact center operations. Getting Started and Support ### What training and onboarding options does NEONNOW offer? NEONNOW provides in-person training, live online sessions, documentation, and videos to help teams get started. In-person training supports direct instruction, live online sessions allow guided remote setup, documentation offers written reference material, and videos provide self-paced learning and feature walkthroughs. Getting Started and Support ### What customer support options does NEONNOW offer? NEONNOW provides email/help desk support, FAQ/forum access, a knowledge base, phone support, 24/7 live rep assistance, and chat. No reviewer feedback is available about response times, helpfulness, or common support frustrations, so the user experience with support cannot be assessed from review data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Agent Interface Agents can view and manage all customer requests and interactions. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Automatic Call Distribution Distribute/route/connect calls NEONNOW 43 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Agents can view and manage all customer requests and interactions. Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Manage and track all past and future calls. Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share AI models, media files, communicate, and work together Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Alter the layout and content of reports Import and export data to and from software applications Manage, store and organize emails within the system or via third-party apps Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Organize and manage the accomplishments and development of employees or performance of applications or systems Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Set up connections to third-party platforms to improve business processes A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial not available Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GM Gavin M. Owner Health, Wellness and Fitness ### "Great AWS accelerator" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2024 Fantastic, would highly recommend using NEONNOW and CloudWave. Pros Fast and cheap to deploy. Plus the team who deployed it were great to work with Cons No real downsides to mention at this stage. Switched from [Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/) support issues on previous platform, didn't want to pay for phone hardware. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.