# Hopper Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Hopper Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more. Source: https://www.capterra.com/p/10019538/Hopper/alternatives --- # Hopper Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Hopper ## What is Hopper? Hopper is a native Salesforce solution designed to help businesses streamline customer communication management operations by connecting Salesforce and WhatsApp. Implement smart WhatsApp chatbots and improve your team's productivity and client satisfaction! ## What is Hopper used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $18 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hopper?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.hopper.chat&name=Hopper) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hopper 4.8 (4) VS. [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $18 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (4) Ease Of Use 4.6 (16,293) Value For Money 4.8 (4) Value For Money 4.6 (11,362) Customer Service 4.5 (4) Customer Service 4.7 (10,583) ## Hopper alternatives [4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.8 (5)](https://www.capterra.com/p/10031687/Text-App/#reviews) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,293)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [Viber](https://www.capterra.com/p/180348/Viber/) [4.4 (4,057)](https://www.capterra.com/p/180348/Viber/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180348/Viber/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Chat/Messaging 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system CRM 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Database 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Customer History 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships Activity Dashboard 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities On-Demand Communications 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Generate personalized communications upon request to meet customer needs Hopper 51 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Send messages, notifications, or documents to an entire customer base at the same time Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Import and export data to and from software applications Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Used as a promotional or demonstration tool in sales and marketing presentations Track interaction history by documenting conversations for contacts Allow the audience to interact or engage with the content Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Store information about leads or contacts and track, manage and nurture them throughout the sales process Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Generate personalized communications upon request to meet customer needs Send personal messages to clients or attendees Adjust communications based on previous interactions or personal preferences Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Streamlining repetitive tasks and activities through automated and predefined workflows Send and receive messages in real-time via an online communication channel Receive data and information in real time Active monitoring of systems, applications, or networks Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.0 (4) 4.0 Based on 4 reviews ## Pricing Value for money 4.8 (4) Free Trial Standard $18.00 Per User,Per Month Pro $30.00 Per User,Per Month Hopper Bot $80.00 Per Feature,Per Month Value for money 4.8 (4) 4.8 Based on 4 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ WhatsApp Business API](https://www.capterra.com/p/10005471/WhatsApp-Business-API/)[ WhatsApp Business API](https://www.capterra.com/p/10025303/WhatsApp-Business-API/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (4) 4.5 Based on 4 reviews ## User reviews Overall rating 4.8 Based on 4 reviews Filter by rating 5(3) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JF Jose F. Analista de TI Computer Software ### "Excelente Solución " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 20, 2024 Es muy buena la aplicación, y muy útil para la comunicación directa con los clientes a través de Salesforce, nos ayuda a gestionar tanto contactos como cuentas Pros La interface principal es bien amigable para los usuarios Cons Que no se puedan abrir varias sesiones con el mismo usuario Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AF Augusto F. Gerenre de venta Construction ### "Recomendado " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 18, 2024 Muy conforme me ayudó mucho con ordenar las conversaciones con nuevos clientes y actuales Pros No es difícil de usar, y ordena muy bien los chats Cons Necesitaría alguna mas opciones en el chat bot Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LG Leonardo G. CTO Financial Services ### "La mejor decisión que tomamos fue cambiar a Hopper producto" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2024 Rápidamente se ha convertido en una pieza principal para la comunicación hacia nuestros clientes y prospects. Con tres clicks logramos enviar mensajes personalizados reduciendo el tiempo de gestión, lo que conlleva a un ahorro importante. Pros La velocidad de implementación, la facilidad de su uso y la integración con Salesforce Cons El producto sigue evolucionando constantemente, lo que hoy es una desventaja mañana se convierte en una nueva funcionalidad. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 24, 2024 Thank you four your feedback! Pablo Cesar G. Analista Comercial y Operaciones Wholesale ### "Excelente complemento para tu Negocio" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2024 Excelente complemento para tu Negocio o empresa Pros Facil de utilizar, configurar, e implementar de manera rapida. Cons Por ahora no se pueden integrar otros canales digitales Switched from [Chatter](https://www.capterra.com/p/233123/Chatter/) Para optimizar flujo, tiempo, implementaciones Reasons for choosing Hopper Por que los tiempos de implementación son bastantes cortos. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 24, 2024 Thank you Pablo! The entire Hopper Team appreciates your feedback and we look forward to continuing working together. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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