--- title: "Herwig Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Herwig Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/10019606/Herwig/" page_type: "product" language: "en" --- # Herwig Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Herwig ## What is Herwig? Field Service and Workforce Management for energy suppliers.Our strength lies in the planning, control and precise documentation of extensive processes. With our software, we configure customised scenarios for different business areas and have user-friendly interfaces. Our comprehensive equipment catalogues cover gas, water, electricity, and heat, supplemented by the DVGW gas equipment database, ensure the highest data quality and provides specialists with easy access to technical information. Our Herwig app enables the recording of defects, service invoicing and precise on-site working hours documentation. Our interactive customer portal allows you to offer an improved service to your clients. Herwig is an expert in Workforce Management for energy suppliers and service providers. Benefit from our experience, innovative products, and the highest security standards. ## What is Herwig used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Workforce Management](https://www.capterra.com/workforce-management-software/)[Enterprise Resource Planning](https://www.capterra.com/enterprise-resource-planning-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Herwig?[Manage this product listing](https://www.g2.com/products/herwig/claim_requests/new?auto=true) ## Herwig Overview Updated September 2026 AI summary Herwig supports businesses of all sizes in managing field service operations by offering tools for dispatch management, scheduling, work order management, and inventory tracking. It includes mobile access, GPS, electronic signature, and payment collection capabilities, with additional features like CRM integration, customizable forms, and real-time data. Herwig is available across web, cloud, and mobile platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Herwig 4.7 (3) VS. [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.6 (1,446) Value For Money 4.7 (3) Value For Money 4.4 (1,249) Customer Service 4.7 (3) Customer Service 4.6 (1,399) ## Herwig alternatives [4.6 (498)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.7 (2,747)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (341)](https://www.capterra.com/p/150053/ServiceTitan/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars ## FAQs about Herwig Overview ### What company size and specific industries is Herwig built for? Herwig is designed for utilities and technical service providers in the electricity, gas, water, and heat sectors, as well as organizations handling meter management, house connection checks, gas pressure regulator testing, gas appliance adaptation, smart meter rollouts, photovoltaics, and installation work. Features and Usability ### What are the key features of Herwig? Herwig offers work order management, scheduling, dispatch management, and routing for field operations, plus time tracking, online time clock, and workforce management. It also includes CRM, billing and invoicing, quotes and estimates, reporting and statistics, file storage, GPS, and third-party integrations. Getting Started and Support ### What training and onboarding options does Herwig offer? Herwig provides in-person training and documentation to help teams get started. In-person training supports guided setup and direct instruction, while documentation offers written reference material for self-paced learning and checking product steps as needed. Getting Started and Support ### What customer support options does Herwig offer? Herwig provides email/help desk, FAQ/forum, knowledge base, and phone support. Support resources are organized across self-service and direct contact options, giving users multiple ways to find answers or reach assistance when needed. ## Features AI summary Based on 4,034 Field Service Management reviews Not all Field Service Management products cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Job Tracking** (**75%** of reviewers rated this feature as critical) - **Job Scheduling** (**76%**) - **Mobile Access** (**62%**) Herwig includes **Mobile Access**, so field teams can view information and stay connected while working on-site. However, it does not offer **Job Tracking** or **Job Scheduling**. Instead, it provides **Scheduling** (**61%**), which can still help teams plan work and assign resources. Together, these capabilities help businesses keep field staff informed, improve coordination, and manage daily service activity more efficiently. Scheduling 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Mobile Access 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Billing & Invoicing 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Calendar Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Quotes/Estimates 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Real-Time Data 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Receive data and information in real time Herwig 33 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Dispatch Management: Manage sending personnel and resources to a site as needed - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - File Storage: Store and access documents, forms, and photos in one centralized place - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Inventory Management: Track and manage inventory levels to maintain proper supply - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: Track work performed and resources used for past customers, sites, or assets - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 4.7 (3) ### Starting price Free trial not available Value for money 4.7 (3) 4.7 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 4.7 Based on 3 reviews Filter by rating 5(2) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TH Thomas H. Hauptsachbearbeiter Utilities ### "Erfahrungsaustausch nach intensiven Jahren" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 24, 2024 Pros Im Ernst-/Priofall schnelles Handeln, guter Projektpartner auf Augenhöhe, pragmatische und zielorientierte Lösungsansätze, Innovationsfähigkeit auch mit anderen Partnern Cons Transaktionsbasierte Abrechnung, Aufgaben ohne Priorität können in der Abarbeitung lange dauern Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MK Mike K. Messstellenservice Oil & Energy ### "Vorteile Mobiles Servicemanagement MSM" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2024 Pros Abschließend ist den Bewertungen nichts hinzuzufügen. Die Auftragsneuverplanung ist jedoch besonders hervorzuheben. Cons Die Software ist sehr komplex und alles ist voneinander abhängig. Optimierungen und Anpassungen finden regelmäßig statt. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SS Sebastian S. Geschäftsführer Utilities ### "MRU - Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2024 Pros \- übersichtlich, intuitiv - alles in einer Software (aus einer Hand) Cons \- zu wenig Rechte für den Admin - sollte es zu Fehlern / Problemen kommen, sind die Meldungen zu unklar, sodass die Fehlersuche erschwert wird Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.