# Page 2 | LaunchBay Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is LaunchBay the right Portal solution for you? Explore 49 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10019610/Motion-io/reviews --- LaunchBay 4.8 (49) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 2 - Reviews of LaunchBay ## Showing most helpful reviews Showing 26-49 of 49 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EP Eric P. CEO and Founder Marketing and Advertising Used the software for: 6-12 months ### "Great platform, great support!" October 2, 2024 5.0 Pros User friendly, super professional and helpful support team, game changer for growing businesses and those that want to organize and streamline their workflow and communication. You can’t out a price tag on that. Well worth it! Cons I have zero complaints and am extremely satisfied. Reason for choosing LaunchBay Love the platform love the support and they’re growing as well Switched from [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) Improve overall workflow and communication Review Source AN Abe N. Owner Utilities Used the software for: 6-12 months ### "Highly Recommend" December 27, 2024 5.0 My overall experience has been positive from the first sales call, through on boarding and the ongoing support. Pros The ability to customize a portal for my customers was why I chose Motion.io initially. Their on-going development just keeps confirming they were the best company to provide my customers with a portal to collaborate with our team and make the process seamless. Cons I have only ran across a couple of items that would be nice to have but not show stoppers. Although, the communication with the Motion.io team was great and the couple items I pointed out were already on their project list for future updates. Review Source EL Emily L. Owner Design Used the software for: 6-12 months ### "Motion.io is the straightforward tool designers have been begging for" August 12, 2024 4.0 Pros I love the ease and simplicity of setting it up and using it. I don't even have to record a tutorial for my clients. This is the only tool that makes it super easy to send automated reminders and keep track of my client's to-dos. The magic automations that link one task to the next are also really nifty. Cons Unfortunately there are still a few kinks I'll find here and there, such as tasks marked "done" showing back up as active, or having to click twice to assign a person to a task - but I also understand that it's a relatively new product. I also feel that for a tool as simple as this, the price should be cheaper and/or have more of the features included in the lower tier. Alternatives considered [Pastel](https://www.capterra.com/p/176456/Pastel/)[WillowSpace](https://www.capterra.com/p/252422/WillowSpace/)[Ruttl](https://www.capterra.com/p/202384/Ruttl/)[Bloom](https://www.capterra.com/p/218669/Bloom/) Reason for choosing LaunchBay I didn't want a separate tool for capturing feedback & marking tasks as complete. Switched from [Dubsado](https://www.capterra.com/p/206389/Dubsado/) Motion.io is sooooo much easier to use, and I don't need the complicated setup. Review Source Response from Motion.io September 3, 2024 Hi Emily, It's fantastic to hear that Motion.io provided your design business with functionality and ease of use that other tools could not! Regarding the two issues you pointed out (tasks marked complete showing back up as "Active" and clicking twice to assign a person to a task), we deployed fixes/feature enhancements to address both shortly after you published your review. Regarding pricing, we continue to explore options to ensure the cost of each plan reflects its overall value. As we roll out additional features, changes will be coming. AB Anika B. Director of Operations Marketing and Advertising Used the software for: Less than 6 months ### "Great product (on a computer)" May 6, 2025 4.0 Pros Easy function, constantly being improved! They do regular updates and are always taking feedback to make it better for the user. Cons It's pretty easy to use on a computer but the mobile version isn't great. Since most clients are using their mobile and clicking an email from there, that can be problematic. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing LaunchBay Mostly the cost and ease of use without login (magic links) Review Source JE John E. Counselor Professional Training & Coaching Used the software for: Less than 6 months ### "Motion does what is says it will do with a clean layout" August 2, 2024 5.0 My over all experience has been very positive. My company tried out four other client portal systems before landing with Motion. Our clients have had nothing but good things to say. Pros Responsive support and the ability to have global tasks but assign them individually as the need arises. The simple sign in procedure for the portal is also a plus. The ability to use digital signatures in the portal is a huge plus. The chat feature is solid and the notifications from the system are timely. Cons I’ve had to learn some different terminology as to what they call things vs what was used to with my previous service. Alternatives considered [Basecamp](https://www.capterra.com/p/56808/Basecamp/)[Notion](https://www.capterra.com/p/186596/Notion/) Reason for choosing LaunchBay They did not provide the features we needed for our clients. Switched from [Assembly](https://www.capterra.com/p/214210/Assembly/) Motion provided business critical features that our previous provider did not offer. Review Source FA Faye A. Service Delivery Manager Consumer Services Used the software for: Less than 6 months ### "Motion.io " July 29, 2024 5.0 Overall, Motion.io significantly improves our operational efficiency and client satisfaction, making it an essential component of our workflow. Pros Motion.io has proven to be an invaluable tool for our client onboarding, as well as for internal and client task management. With its user-friendly interface and robust features, we can streamline the onboarding process, ensuring a smooth and efficient experience for our clients. For internal task management, Motion.io helps us stay organized and on track with our projects, facilitating seamless communication and collaboration among team members. It also enhances our ability to manage client tasks, allowing us to monitor progress, set deadlines, and ensure that all client requirements are met promptly and effectively. Cons Not that we do not like but hopefully you'll have mobile app for easier access. Review Source BH Brilee H. Director of Onboarding Accounting Used the software for: Less than 6 months ### "Rolling Suds Review" January 14, 2025 5.0 Pros Great platform, easy to get in touch with support. our clients love it! Cons Load speeds lag sometimes, but we have alot of tasks on the site Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Client facing tasks were needed for onboarding Review Source Ralph H. CEO Marketing and Advertising Used the software for: 6-12 months ### "Motion allows you to scale up easily" July 28, 2024 5.0 Phemomenal, ease of use, perfect for handling colume of clients Pros The ability to keep track of everyrhing whilenworkimg with a client Cons Email open feature needs to be able to drill down Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing LaunchBay Using both but Motion is front portal Review Source TR Tanya R. Creative Director Graphic Design Used the software for: Less than 6 months ### "Great for managing client projects " November 12, 2024 5.0 Pros It’s by far the best solution for managing client projects I’ve found. The client portal makes it easy to keep track of all communications and it allows my clients to stay up to date on the project Cons It doesn’t offer the ability to send proposals, contracts and invoices I. The way I would like. But it has a bunch of work arounds and works well alongside dubsado. Switched from [Dubsado](https://www.capterra.com/p/206389/Dubsado/) Because the client portal in dubsado wasn’t doing what I needed it to so I had to use a bunch of other apps. Review Source LH Lauren H. Social Impact Consulting Professional Training & Coaching Used the software for: Less than 6 months ### "I am so happy I found Motion!" July 28, 2024 5.0 I absolutely love Motion and have recommended it to several people! Pros I love that I am able to set to-do tasks for clients and they automatically get a message that they have a task to complete. I think the reminders they receive are helpful also! I like that I can manage multiple projects at the same time and I can prioritize based on due date. I also like that clients to upload documents that I request directly on the portal. Cons It is a bit slow, but it is not too bad. Alternatives considered [Dubsado](https://www.capterra.com/p/206389/Dubsado/) Reason for choosing LaunchBay My ability to receive help by a live person in America. I conducted 2 live demos via Zoom with a representative before choosing the product. Review Source BC Britannica C. Art Director Media Production Used the software for: Less than 6 months ### "A GAME CHANGER!!!!" July 25, 2024 5.0 Pros I love how easy it is to set up from the backend side but even more so how easy it is on the front end for clients. I have spent the last couple years looking for the right system to make project management easier WHILE having the ability to showcase the collaborative efforts between clients but every system was always too complex for them. I didn't have to do any explanation to any client once implemented and it's been smooth ever since. The magic link feature is brilliant. I love customizing portals. So excited for all of the new rollouts because I definitely see my agency growing with Motion! Cons Nothing that I like the least but I would like a little more customization or understanding of the automations that include zapier Switched from [Teamwork.com](https://www.capterra.com/p/120390/Teamwork-Projects/)[Teamwork Desk](https://www.capterra.com/p/143754/Teamwork-Desk/) Convenience, ease of use, customer experience, aesthetics Review Source Response from Motion.io July 31, 2024 Thanks for the review! It is wonderful to hear how helpful Motion.io has been for your business. Our team is currently working on additional functionality and improvements to both our in-app automations and Zapier, which will be released in just a few weeks. If you ever need help with automations (in-app or Zapier), just let us know, and we're happy to provide additional guidance or hop on a call to discuss. TM Traci M. CEO Professional Training & Coaching Used the software for: Less than 6 months ### "Motion.io is a standout tool that combines ease of use, affordability, and adaptability into one seamless solution" November 27, 2024 5.0 Motion.io is a standout tool that combines ease of use, affordability, and adaptability into one seamless solution. We highly recommend it to anyone looking for a reliable, flexible platform to streamline their processes! Pros We absolutely love Motion.io! From start to finish, it has been an incredibly smooth experience. The platform is exceptionally user-friendly, allowing us to seamlessly integrate it into our daily operations without any steep learning curves. Its intuitive interface makes it easy to navigate, ensuring our team hit the ground running with minimal training. It provides excellent value for money, giving us access to powerful tools at a price point that fits within our budget. This has made it a great option for our growing business, where cost efficiency is always a priority. Cons It's not that we don't like it, but we are excited for some new integrations and updates. Review Source EB Ethan B. Owner Information Technology and Services Used the software for: Less than 6 months ### "The best B2C onboarding software" July 25, 2024 5.0 From start to finish it felt good. I reviewed 20 total Client Onboarding software's to arrive at this choice. Pros Ease of use from my end and the client end Cons They are a newer company. Because of this they have functionalities that are being rolled out this year vs. already existing in the system. Reason for choosing LaunchBay Ease of use as an admin, ease of use as a client, functionality & price were all better than the competition. Review Source AA Anja A. Realtor Team Lead Real Estate Used the software for: Less than 6 months ### "Great Software " January 1, 2025 5.0 Pros There are a ton of different features. I like that you can customize everything to meet your needs. Cons Set up can take some time but is worth it. Review Source NJ Nick J. Co-Founder Marketing and Advertising Used the software for: Less than 6 months ### "Motion.io is a game changer for Marketing Agencies " July 28, 2024 5.0 Pros Motion.io has been a game-changer for our digital marketing agency. Its intuitive project management system and real-time collaboration tools have streamlined our workflows, ensuring projects stay on track. The platform’s robust analytics help us make data-driven decisions, while customizable workflows allow us to tailor processes to our needs. Seamless integrations with other tools we use daily save us time and enhance productivity. Plus, their responsive support team ensures we never miss a beat. Motion.io has significantly improved our efficiency and overall campaign performance. Highly recommended! Cons Nothing we don’t like. Motion.io has been great for our company Review Source AK Axel K. Managing Partner Professional Training & Coaching Used the software for: Less than 6 months ### "Great fit for specific need" July 26, 2024 5.0 Pros Very easy to use, clients adopt it without any problems. If you have many projects to administer and gateway points where you need clients to submit documents, approve drafts and deliverables, sign agreements etc. Then this works perfectly. Cons No big drawbacks - it works. Licensing costs can add up, but the key is to focus on those who administer a project with one or more clients. Review Source JK Jasmine K. Creative Director Design Used the software for: Less than 6 months ### "Great Portal" August 2, 2024 5.0 Customer service is phenomenal! They are always quick and willing to help Pros Portal and Chat Options are the best!!!! Cons Client cant send tasks so hard to connect and do task Switched from [Indy](https://www.capterra.com/p/230540/Indy/) It didnt offer a portal system and I needed it Review Source MH MaryAngela H. Director Hospital & Health Care Used the software for: Less than 6 months ### "Mary Maids " August 16, 2024 5.0 AMAZING Great company to parner with.Everyone was.Awesome Pros How they walked you through the processing and very patient Cons I dont see a phone number to call someone Alternatives considered [JazzHR](https://www.capterra.com/p/87750/JazzHR/) Reason for choosing LaunchBay It was what i needed on spot i had look at many Review Source MH Megan H. CEO Professional Training & Coaching Used the software for: Less than 6 months ### "Motion.io changed our business" April 25, 2024 5.0 The support at Motion.io has been unbeatable. They have quickly answered every question we've asked, quickly implemented new features we requested, and spent time ensuring we understood the system! It has been easy to use, easy for our clients to use, and changed the onboarding process for our clients. Pros Having a simple and easy space for our clients to onboard and manage their tasks. We are able to set up automated task reminders, have a dashboard that doesn't require them to learn a new system, and make sure our clients felt confident about what was happening during their time working with us. Cons The cost of motion.io makes it hard to add all of our team. Each user has to have a purchased membership and the price quickly adds up for a small business! Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/) While we still us Clickup internally, we used to build a dashboard for our clients. We were receiving feedback that the process of learning the new system was overwhelming and clients wanted something easier. Review Source John R. CEO Government Administration Used the software for: 6-12 months ### "For Customer Onboarding, This is What You're Looking For" April 25, 2024 5.0 Motion.io is an awesome product that is constantly pushing out updates and launching new features that makes it even better each week. Pros Motion.io does everything we ever dreamed of when it comes to customer onboarding software. We especially like how the portal doesn't require a login, it shows tasks due, and auto-follows up on tasks due with the customer. Cons Anything we thought was missing or any rough edges we found with the software, we let Motion.io know, and we saw fixes come out within weeks - so I can't say there's anything we like least right now. They are moving fast on improving the product which is a huge plus! Alternatives considered [GUIDEcx](https://www.capterra.com/p/175189/GuideCX/) Reason for choosing LaunchBay Motion does everything that is important to us, and does it well, without charging exuberant prices for it. Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Our old solution just didn't get the customer accountability portion right, the way Motion.io does. Review Source SL Sara L. Owner Management Consulting Used the software for: Less than 6 months ### "Excellent Client Onboarding Software!" April 22, 2024 5.0 It's been great, and I highly recommend it! Bringing new clients is so much easier. Pros It makes the overall process much easier than before. I do high-level work and it's crucial I track the pieces of not just onboarding but also what happens as we work together. Before this, I was piecing things together, and it was in all different places, making it time-consuming to track. Cons I would love it if there were a little more visual design to make the portal look prettier, but that is a small thing that has nothing to do with its use. Review Source DDW David D. W. Managing Broker Real Estate Used the software for: Less than 6 months ### "a new essential success tool!" April 25, 2024 5.0 Overall great experience. Both our firm and our clients appreciate what the platform provides. Pros the portal. the ability to organize and establish process flow for smoother client experience. Cons As of this time I have bit identified a ‘least’ like feature. Alternatives considered [Notion](https://www.capterra.com/p/186596/Notion/) Reason for choosing LaunchBay ease of use in comparison to motion. user friendly Review Source SG Scott G. CEO Marketing and Advertising Used the software for: Less than 6 months ### "The hands-down winner" April 22, 2024 5.0 This is a five star application. The team provides stability and feature updates regularly. Their people are hands on and care about client success. Pros Ease of setup and use. The ease with which the entire team was able to use it without a huge learning curve. Cons I would like to see a customer database or ability to connect it to our CRM or accounting suite to choose clients when creating new tasks and projects for existing clients. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) We still use Asana for project management but we needed something less complex and more user-friendly for clients. Review Source DH Daniel H. Owner Internet Used the software for: Less than 6 months ### "Big help for my business" April 20, 2024 5.0 Pros Easy to use, and the team went over and above to help me get started and understand the product. Cons For what I’m using it for it seems a bit pricey, but they are comparable to other services in the same vein. But my clients seem to love it as well so that makes it worth it. Alternatives considered [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)[Basecamp](https://www.capterra.com/p/56808/Basecamp/) Reason for choosing LaunchBay Much simpler to use than other services I tried. And it was important to me that the client portal be password-less. Motion.io made it simple. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) This is a product made for what I’m using it for so it made sense. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.