--- title: "Vello Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Vello Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more." source_url: "https://www.capterra.com/p/10019663/Vello/" page_type: "product" language: "en" --- # Vello Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Vello ## What is Vello? Vello streamlines how you engage with pet owners, pulling everything your practice needs to connect with clients into one, easy-to-use system built for IDEXX practice management platforms. With seamless communication tools synched to your PIMS, you can foster stronger client relationships, save time and create better outcomes for pets. As the only pet owner engagement solution built for IDEXX practice management software, Vello unlocks more efficient ways to connect. Your practice can leverage a singular, modern experience to communicate with pet owners, not just as clients, but as informed partners in care—supporting better health outcomes at every stage. ## What is Vello used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Veterinary](https://www.capterra.com/veterinary-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Vello?[Manage this product listing](https://www.g2.com/products/idexx-laboratories-vello/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Vello 5.0 (3) VS. [4.7 (3,658)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting Price Contact vendor Starting Price $23.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.6 (3,655) Value For Money 5.0 (2) Value For Money 4.6 (3,264) Customer Service 5.0 (2) Customer Service 4.6 (3,284) ## Vello alternatives [4.8 (349)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.8 (535)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (859)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) Highest Rated [Goldie](https://www.capterra.com/p/268055/Goldie/) [4.8 (1,172)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/268055/Goldie/) [View all alternatives](https://www.capterra.com/p/10019663/Vello/alternatives/) ## FAQs about Vello Features and Usability ### What are the key features of Vello? Vello offers appointment scheduling, online booking, and calendar management for managing bookings and changes. It includes client management and a contact database for storing records, plus confirmations, reminders, email reminders, SMS reminders, and SMS messaging. Vello also provides a patient portal, self-service portal, communication management, and historical reporting. Integrations ### Which third-party tools and platforms does Vello integrate with? Vello connects natively to Cornerstone Software, IDEXX Neo, and ezyVet. These integrations cover veterinary practice systems and help Vello fit into clinic workflows alongside core management platforms. Getting Started and Support ### What training and onboarding options does Vello offer? Vello provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced learning for reviewing setup steps and product features. Getting Started and Support ### What customer support options does Vello offer? Vello provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep support. No reviewer feedback is available here to describe response times, helpfulness, or common frustrations, so the support experience cannot be characterized beyond the listed contact options. ## Features AI summary Based on 14,228 Appointment Scheduling reviews Capterra reviewers highlight these as the features buyers care about most when choosing appointment scheduling software: - **Appointment Management** (**58%** of reviewers rated this feature as critical) - **Calendar Management** (**54%**) - **Online Booking** (**60%**) Vello includes **Calendar Management** and **Online Booking**, giving businesses a way to keep schedules organized and let customers book appointments without manual back-and-forth. However, it does not include **Appointment Management**. Instead, Vello offers **Confirmations/Reminders** (**50%**), which can help reduce missed appointments and keep clients informed, helping businesses save time and maintain a more consistent booking process. Calendar Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Online Booking 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Confirmations/Reminders 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Client Management 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage contact details and communication with clients SMS Messaging 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Send messages via SMS Appointment Scheduling 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Vello 15 features ### All Features - Appointment Scheduling: Schedule appointments via a calendar - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Email Reminders: Reminders sent via email - Historical Reporting: Information, data and reports that are being tracked over time - Online Booking: Book meetings and appointments through a website or digital platform - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rescheduling: Manage the rescheduling of appointments - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message --- Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 5.0 (2) ### Starting price Free trial not available Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ ezyVet](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/)[ Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)[ IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KL Kat L. NA Veterinary ### "LOVE VELLO" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 27, 2026 I enjoy the easy access to Vello and having all of my pets vet visits in one place to keep up with them all Pros Love, love, love vello for keeping all of my pets appointments managed and I love I can just schedule right in the app easily. So easy to book services Cons I wish there was a way for to add documents to the app for services that have been preformed before using the clinic Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TM Teresa M. Practice manager Veterinary ### "“Everyday Made Easier: A Simple Solution from Vello”" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2025 “Vello has been a fantastic addition to our practice. The setup was quick and simple, and it’s incredibly user-friendly—for both our team and our clients. We've seen a noticeable improvement in client compliance, especially with appointment confirmations. Clients love the ease of confirming with just a click, and our staff appreciates being able to track responses in real time. It’s made our daily workflow more efficient and has reduced no-shows. Pros “I really appreciate how easy Vello is to set up—it's incredibly user-friendly. We've seen excellent client compliance, which makes a big difference in our day-to-day flow. I especially like that clients can confirm their appointments directly, and our team can easily see which appointments are confirmed. It’s been a simple yet impactful tool for improving communication and reducing no-shows.” Cons One suggestion for improvement: Once a client brings in a requested fecal sample, it would be great if the reminder could be automatically removed or marked as complete. This would help avoid unnecessary follow-ups and keep reminders more accurate and current. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reasons for choosing Vello When choosing any technology product for our practice, strong customer support is a must—and Vello absolutely delivers. From the beginning, their support team has been responsive, helpful, and genuinely invested in our success. That level of care made a big difference in our decision to move forward with them. Vello is also incredibly easy to use, both for our team and our clients. It has simplified appointment confirmations, improved client compliance, and streamlined our communication. Knowing we have dependable support behind a product that truly works makes all the difference—and that’s why we chose Vello. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LR Leanne R. Practice Manager Veterinary ### "Vello is a game changer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2025 Would give a 99.99% rating. I do not pass put 100%ever because there is always room to grow both professionally and personally.😁 Pros Ease of use. Little to no learning curve or implementation. Support is above and beyond expectations. Cons Little to nothing. Any areas of concerns are addressed and solved in a very timely manner. Switched from [OttoApp](https://www.capterra.com/p/10024913/OttoApp/) Financial as well as smooth transition into new software product. Bonus customer service has been top notch Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.