# Nexa.itsm Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Nexa.itsm Software - reviews, pricing plans, popular comparisons to other ITSM products and more. Source: https://www.capterra.com/p/10019702/Nexa-itsm --- # Nexa.itsm Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Nexa.itsm ## What is Nexa.itsm? Nexa.itsm is an IT service management software designed to help businesses handle ticketing, asset management, and IT operations tasks. The software aims to deliver an innovative approach to IT service management by integrating advanced features designed to maximise operational efficiency. Nexa.itsm is crafted to empower IT teams and elevate overall business operations through improved service delivery. The software offers a configurable no-code platform, a user-friendly interface, scalability, flexible hosting options, and a comprehensive ITSM toolset. ## What is Nexa.itsm used for? [ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €300 Other, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Nexa.itsm?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://global.fr/&name=Nexa.itsm) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Nexa.itsm 0.0 VS. [4.5 (449)](https://www.capterra.com/p/144309/Atera/reviews/) Starting Price €300 Other, Per Year Starting Price $129 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (446) Value For Money 0.0 (0) Value For Money 4.6 (402) Customer Service 0.0 (0) Customer Service 4.5 (414) ## Nexa.itsm alternatives [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.6 (1,765)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting price $795.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (520)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## FAQs about Nexa.itsm Overview ### What company size and specific industries is Nexa.itsm built for? Nexa.itsm is designed for organizations of any size and across any industry that need an ITSM platform suited to different levels of IT maturity. It fits businesses ranging from basic IT operations to enterprises that require fully automated workflows. Features and Usability ### What are the key features of Nexa.itsm? Nexa.itsm includes incident management, problem management, change management, and help desk management for IT service workflows. It also offers asset tracking, asset lifecycle management, inventory management, and configuration management, plus access controls, audit trail, SLA management, support ticket tracking, workflow management, and a self service portal. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Nexa.itsm integrate with? Nexa.itsm connects natively to LDAP Manager and Okta for identity and access management. These catalog integrations support directory synchronization and authentication workflows, giving organizations two built-in options for connecting user accounts and managing access across the service desk environment. Getting Started and Support ### What training and onboarding options does Nexa.itsm offer? Nexa.itsm provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars can cover key product topics, and documentation and videos offer self-paced reference material for setup and ongoing learning. Getting Started and Support ### What customer support options does Nexa.itsm offer? Nexa.itsm provides Email/Help Desk, a Knowledge Base, and 24/7 Live Rep support. No reviewer feedback is available to describe response times or service quality, so the support experience cannot be assessed from user comments. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Approval Process Control Manage the process of evaluating documents or requests submitted for approval Nexa.itsm 33 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle A record of all activities within the system, including user access, changes made, etc. Track and monitor efficient handling of all changes/transitions Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Creation and customization of dashboards Assemble applications and processes by dragging over and arranging pre-built components Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Flexible On-Premise Pricing €300.00 Other,Per Year SaaS Subscription Plans €40.00 Other,Per Month ## Integrations [ Okta](https://www.capterra.com/p/119653/Okta/)[ LDAP Manager](https://www.capterra.com/p/247238/LDAP-Manager/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.