--- title: "Nexa.itsm Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Nexa.itsm Software - reviews, pricing plans, popular comparisons to other ITSM products and more." source_url: "https://www.capterra.com/p/10019702/Nexa-itsm/" page_type: "product" language: "en" --- # Nexa.itsm Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Nexa.itsm ## What is Nexa.itsm? Nexa.itsm is an IT service management software designed to help businesses handle ticketing, asset management, and IT operations tasks. The software aims to deliver an innovative approach to IT service management by integrating advanced features designed to maximise operational efficiency. Nexa.itsm is crafted to empower IT teams and elevate overall business operations through improved service delivery. The software offers a configurable no-code platform, a user-friendly interface, scalability, flexible hosting options, and a comprehensive ITSM toolset. ## What is Nexa.itsm used for? [ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €300 Other, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Nexa.itsm?[Manage this product listing](https://www.g2.com/products/nexa-itsm/claim_requests/new?auto=true) ## Nexa.itsm Overview Updated September 2026 AI summary Nexa.itsm provides IT service management for organizations of any size, offering tools for incident management, asset tracking, change control, and SLA management. Its platform includes a self-service portal, knowledge base, and flexible reporting. With deployment options across cloud and on-premise environments, it supports customizable workflows, integrations, and access controls to suit diverse IT operations requirements. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Nexa.itsm 0.0 VS. [4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting Price €300 Other, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (298) Value For Money 0.0 (0) Value For Money 4.6 (282) Customer Service 0.0 (0) Customer Service 4.7 (288) ## Nexa.itsm alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (1,865)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting price $104.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting price $1.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars ## FAQs about Nexa.itsm Overview ### What company size and specific industries is Nexa.itsm built for? Nexa.itsm is designed for organizations of any size and across any industry that need an ITSM platform. It fits businesses at different stages of IT maturity, from basic operations to fully automated enterprise workflows, making it suitable for small teams, mid-market companies, and large enterprises. Features and Usability ### What are the key features of Nexa.itsm? Nexa.itsm offers incident management, problem management, change management, and help desk management for IT service operations. It also includes asset tracking, asset lifecycle management, inventory management, service level agreement (SLA) management, knowledge base management, self service portal, workflow management, reporting & statistics, and third-party integrations. Integrations ### Which third-party tools and platforms does Nexa.itsm integrate with? Nexa.itsm connects natively to 2 third-party platforms: LDAP Manager and Okta. These integrations focus on identity and access management, giving teams options for directory sync and single sign-on within the IT service management environment. Getting Started and Support ### What training and onboarding options does Nexa.itsm offer? Nexa.itsm provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced viewing. Getting Started and Support ### What customer support options does Nexa.itsm offer? Nexa.itsm provides Email/Help Desk, a Knowledge Base, and 24/7 Live Rep support. No reviewer feedback is available about response times, helpfulness, or common support issues, so user experience with support cannot be described from review data. ## Features AI summary Based on 834 ITSM reviews Capterra data shows that buyers of ITSM rank the following features as their top priorities: - **Asset Tracking** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**58%**) - **Incident Management** (**60%**) Nexa.itsm supports all three of the features reviewers rate most important: **Asset Tracking**, **Support Ticket Management**, and **Incident Management**. Together, these capabilities help businesses keep visibility into IT assets, handle service requests efficiently, and resolve incidents faster, allowing teams to maintain service quality and reduce operational delays. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Approval Process Control Manage the process of evaluating documents or requests submitted for approval Nexa.itsm 33 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Change Management: Track and monitor efficient handling of all changes/transitions - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard Creation: Creation and customization of dashboards - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Flexible On-Premise Pricing €300.00 Other,Per Year SaaS Subscription Plans €40.00 Other,Per Month ## Integrations [ Okta](https://www.capterra.com/p/119653/Okta/)[ LDAP Manager](https://www.capterra.com/p/247238/LDAP-Manager/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.