# IT Communication Assistant Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about IT Communication Assistant Software - reviews, pricing plans, popular comparisons to other Enterprise Content Management products and more.

Source: https://www.capterra.com/p/10019754/IT-Communication-Assistant

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# 

 IT Communication Assistant Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)

IT Communication Assistant

## What is IT Communication Assistant?

IT Communication Assistant is designed to support IT professionals in communication-related tasks within ITSM processes. It offers interactive templates and tools to craft IT messages, newsletters, technical explanations, workaround manuals, FAQs, and more. These tools help improve communication efficiency and effectiveness, making it easier to share information and manage IT services effectively. By providing structured communication resources, this assistant helps streamline processes like Incident Management, Problem Management, and Change Management. Check it out now, and start your 7-day free trial today.

## What is IT Communication Assistant used for?

[IT Service](https://www.capterra.com/it-service-software/)[Internal Communications](https://www.capterra.com/internal-communications-software/)[Incident Management](https://www.capterra.com/incident-management-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

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Neutral

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Negative

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Contact vendor  
for pricing

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### IT Communication Assistant

0.0

VS.

[4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting Price

Contact vendor

Starting Price

$20

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.2 (745)

Value For Money

0.0 (0)

Value For Money

4.3 (527)

Customer Service

0.0 (0)

Customer Service

4.3 (537)

## IT Communication Assistant alternatives

[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting price

$29.00

Per User, Per Month

[4.4 (2,883)](https://www.capterra.com/p/76113/Wrike/reviews/)

Starting price

$10.00

Per User, Per Month

Highest Rated

[4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

Starting price

$29.00

Per User, Per Month

[4.6 (15)](https://www.capterra.com/p/178220/Virima/reviews/)

Starting price

$10000.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Calendar Management

Track and manage schedules and meetings via an integrated calendar

Change Management

Track and monitor efficient handling of all changes/transitions

Change Planning

Planning training and tasks to facilitate the transition to new technology, process, or workflow.

Collaboration Tools

Provides a channel for team members to share media files, communicate, and work together

Communications Management

Record and track all relevant internal and external communications

IT Communication Assistant 43 features

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Track and manage schedules and meetings via an integrated calendar

Track and monitor efficient handling of all changes/transitions

Planning training and tasks to facilitate the transition to new technology, process, or workflow.

Provides a channel for team members to share media files, communicate, and work together

Record and track all relevant internal and external communications

Centralized repository to store content and assets

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Plan and implement business continuity measures in case of unforeseen events

Store, manage, and track all electronic documents in a centralized location

Review and analyze existing information across documents

Store and organize documents in a centralized system

Manage, store and organize emails within the system or via third-party apps

A list of events with their respective dates

A chronological record of actions or occurrences within a network, software, or process

Create, save, and store files

Store, manage and track all forms in a centralized location

Managing service requests, incidents, IT issues & support with a ticketing system

Manage and track all disruptions and incidents

Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site

Identify and respond to unexpected problems or failures (ie. "negative events")

Manage incidents related to outages or breaches in functionality of IT systems

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Schedule predetermined or ad hoc maintenance services and labor requests

Access software remotely via mobile devices

Create and update newsletter content to increase engagement

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Plan and coordinate all the resources, costs and time needed to execute assignments

Planning, scheduling, and overseeing the release of software or system changes into a live or production environment

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Online portal through which end users can access the system, manage tasks, or obtain information

Allow customers/users to submit support queries and service requests

Gauge satisfaction and receive information for improvement and success

Create, manage and track all task activities and progression

Create, save, and re-purpose templates for emails, forms, etc.

Track, manage, or resolve user requests and IT incidents/issues

Track revisions and updates made to files and navigate between different versions

Create, design and manage workflows for repetitive tasks

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## Pricing

### Starting price

Contact vendor  
for pricing

Free trial  
available

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## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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