--- title: "Quote Factory Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Quote Factory the right Proposal Management solution for you? Explore 20 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/10019939/Quote-Factory/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- Quote Factory 4.9 (20) [View alternatives](https://www.capterra.com/p/10019939/Quote-Factory/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Reviews of Quote Factory Ease of use 5.0 Customer Service 4.9 ## Pros and Cons in Reviews ES Erik S CEOLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 6-12 months. “Quote Factory TMS software has an easy to use platform with documentation management as invoicing, bill of lading pallets tags created for you for each shipment which made time saving.“ August 25, 2025 KB Krystina B Founder, Freight BrokerLogistics and Supply Chain, Self-employedUsed the software for: 1-2 years. “I did over 10 demos with potential TMS providers and QF was by far the most refreshing in terms of interface, technology, and price.“ January 31, 2025 JC Jake C Director of Domestic OperationsTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 6-12 months. “This also includes great integrations for other helpful software in the industry. “ January 30, 2025 Brock C Sales and Operations ManagerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 6-12 months. “Their training videos are one of the most underrated aspects of their system!“ January 29, 2025 ## Showing most helpful reviews Showing 1-20 of 20 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Manager of Truckload Services Used the software for: Less than 1 year ### "This is the best TMS I've ever used!" April 13, 2026 5.0 Quote Factory has been very easy to work with. From the sales process all the way to a go-live, they are right there by your side making sure the experience is a positive one. Their support team is top-notch & any feedback I've given is taken seriously. Pros The UI is the best I've seen in any TMS. They make it incredibly easy to execute building shipments, assigning carriers, & handling post-delivery tasks. I've also had a lot of experience using the TMS directly from my mobile phone which is just as easy as using it from a computer. Not having to get my laptop out each time I need to check on something is certainly an added bonus! Cons There is currently no open API which has caused a few headaches on our end but as of right now it's still manageable. Review Source R Reviewer VP of Strategic Technical Solutions Used the software for: 1-3 years ### "Very Pleased Customer / Partner" January 31, 2025 4.0 Overall, our experience with Quote Factory has been excellent. Great customer service and willingness to hear the requests of their customers Pros Adding new carrier pricing into Quote Factory is easy and very quick. Cons Cannot upload a file of shipments / orders Review Source R Reviewer Freight Broker Used the software for: 1-3 years ### "The best investment we made " April 2, 2025 5.0 Superb! Their customer service, IT, learning and sales team are always on top of things. Pros Amazing customer service and easy to use software. Cons Sometimes it's not too flexible when you have customized operations. Review Source Erik S. CEO Used the software for: Less than 1 year ### "Quote Factory Review " August 27, 2025 4.0 The platform is great, pricing within the platform for less than truck load pricing needs to improve, customer service is good not above and beyond. Pros Quote Factory TMS software has an easy to use platform with documentation management as invoicing, bill of lading pallets tags created for you for each shipment which made time saving. Cons The rate that are provided within the TMS system is not the best compared to other Transportation Management Systems. This is a weak point in the system that companies do not recognize until after using their platform. Their platform doesn’t provide shipment numbers for carriers like ForwardAir, Day Light Transport you have to reach out to support to obtain this information compared to other platforms. Review Source R Reviewer Director of Domestic Operations Used the software for: Less than 1 year ### "Fantastic platform with room to grow" January 31, 2025 5.0 Overall, I've had an extremely positive experience with Quote Factory. The issues that I would like resolved are, for the most part, quality of life issues that I hope to see over the next year. Pros My favorite feature is the ability to scale business using the software. The features directly allow me to set permissions for users under me to enhance the quality of life for our new Agent Program. This also includes great integrations for other helpful software in the industry. Beyond all else, their responsiveness and customer service is truly bar-none. Cons Features I dislike and changes I hope to see: -Automatic Carrier approval if approved by my standards in MCP/RMIS API to reduce the need for individual actions/manager approval if they've signed up and met our requirements -Integration with MCP/RMIS that allows for carrier paperwork to be uploaded directly to the carrier profile -Accounting: Currently, QF uploads carriers direct payment information into quickbooks. It would save my Accounting department lots of time and energy if the factoring company that they've given the info for when signing up was shown instead. This is standard with other TMS's as nearly all carriers utilize factoring companies -More freedom in the load builder/less restriction (allowing the broker to mandate what's required) -A better BOL that shows pertinent information more clearly. For example, the reference number section on the BOL should be front and center rather than in small letters/numbers at the very top of the BOL -Ability to update load status or upload POD directly from the load manager, so that I don't have to go into each load individually and to reduce loading time/clicks. ie. Shipment created (needs booked), needs picked, picked, delivered, needs POD, etc. to streamline workflow. -More toggle features. A lot of ground rules & updates in QF seem to be set in stone based on what one brokerage might want or need, leaving those who need something different with no solution. Giving admin users the freedom to toggle permissions on a broader scale for a variety of features will be essential as my brokerage & agent program grow. I think it's important that this takes precedent in order for QF to be flexible to different brokerages' sizes and procedures Review Source R Reviewer Pres Used the software for: 1-3 years ### "Time saving TMS" March 3, 2025 5.0 Second year with them and it still very good to me. Pros Very easy to use. Electronic onboarding. Electronic rate cons. All with a push of a button. Makes most tasks very quick. Cons There is some minor rigidness that makes sense for most companies, but I would personally like to bypass at times. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "Quote Factory has been awesome" February 27, 2025 5.0 It has been great, the look and feel is very clean and the documents that are produced look very professional esp with the customer logo. Pros The overall UI design is very clean and easy to navigate. This is especially important when managing very hectic schedules and and stressful situations. Cons I wish there was more features for Drayage and Import/Export bookings. Would also love to be able to consolidate loads into one invoice. Review Source R Reviewer Founder, Freight Broker Used the software for: 1-3 years ### "I wish I could give them 10 stars! Amazing TMS. Has everything a new brokerage needs." February 3, 2025 5.0 AMAZING!!! You can tell the TMS was built by brokers. It has everything you need for both LTL and FTL, without the repetitive complicated BS other TMS providers have. Pros I did over 10 demos with potential TMS providers and QF was by far the most refreshing in terms of interface, technology, and price. They were completely instrumental in getting my independent brokerage off the ground. After a year in, they provide the same level of continuous support. They take all feedback seriously and continue to improve. Looking forward to continuing the partnership and SO glad I chose QF! Cons Nothing. If there's an issue in the tech or an integration, they are VERY quick to address it. Review Source R Reviewer Freight Agent Used the software for: 3-5 years ### "FREIGHT AGENT" July 7, 2025 5.0 Overall, my experience with Quote Factory has been outstanding. Their customer service and responsiveness are second to none, as they truly value all feedback. They are dedicated to continuously improving their system and ensuring it’s the best it can be. Pros Quote Factory is incredibly user-friendly. The interface design makes it easy to navigate through the system. If you're concerned about having to learn a new TMS, don't worry—they offer a library of instructional videos that guide you through everything step-by-step. Cons No issues or concerns at the moment. Any problems I've encountered in the past have been resolved, as customer support has been stellar! Review Source R Reviewer CFO Used the software for: 1-3 years ### "Quote Factory is what YOU NEED" February 25, 2025 5.0 Quote Factory's entire team is great to work with as they truly understand the industry and what is needed for an effective TMS platform. Pros The ease of use of the platform is what sticks out the most. We've had multiple vendors comment on how much they like and appreciate the process when sending them out any applicable documents or information. Additionally, the ease of use affords us more efficiency as we're not having to use unnecessary time to complete tasks. Cons The few pieces of functionality that the system may not have had, quickly gets added through the constant updates. Review Source R Reviewer Director of Accounts Used the software for: Less than 1 year ### "Hands down best operating system!" February 22, 2025 5.0 I have been impressed since day 1 and still am and the customer service is spot on and timely! Pros I like the ease of access - basically a 1 stop shop for all of my companies needs Cons The bills are not in order from oldest to newest in the screen Review Source VR Verified Reviewer Sales and Operations Manager Used the software for: Less than 1 year ### "Carrier Connect x Quote Factory" January 30, 2025 5.0 It has been great, we have utilized the tools they offer to maximize our operations. Their training videos are one of the most underrated aspects of their system! Pros I like the connection to the representatives and their ability to help us out with even the smallest issue in the system. Scott specifically has been a huge help! Cons No current cons, we had some issues with the internal system but Scott and his team had it resolved within 24 hours. Review Source R Reviewer Logistics Manager Used the software for: Less than 1 year ### "Killer team support, with ease! " February 26, 2025 5.0 Excellent! The Quote Factory team is always quick to respond in times of need and incredibly helpful. As the most tenured member of our freight team, I have trained new employees and the simplicity of the user interface has made that process easy time and time again. Pros Clean user interface that makes Quote Factory simple and easy to use. Extremely helpful and quickly responsive team if and when any issues arise. Cons Not being able to see notes left on carrier contacts when booking loads with carriers calling in off of the load board Review Source R Reviewer CLO Used the software for: 1-3 years ### "5 Stars...Quote Factory" January 30, 2025 5.0 Quote Factory has been a game-changer! The platform is incredibly user-friendly, very easy to use. The automation features save us time, and the integrations have improved efficiency across the board. Their customer support team is responsive and always willing to help. If you're looking for a reliable and efficient platform, Quote Factory is the way to go! Highly recommend. Pros Great UI, very intuitive - almost zero training required. Cons No cons thus far. Quote Factory is continuing to add new functionality and tools...pretty slick Review Source R Reviewer Sales and Strategy Manager Used the software for: Less than 1 year ### "Awesome TMS!!!" February 26, 2025 5.0 Limitted but loving the time so far. Getting better at it and I am excited to continue, great team! Pros Love the simplicity of it, and the interface feel over all. Like the automated RC features and not having to do multiple steps manually for booking loads. Cons Just the terminology of some of the stages (Booked/Scheduled) doesn't really make any sense with where the load is at in its lifecylce. Some minor issues with linking TS but other than that great! Review Source R Reviewer Accounting Manager Used the software for: Less than 1 year ### "Quote Factory Review" February 3, 2025 4.0 Very positive. The system is set up to streamline communication between carriers and brokers, as well as the invoicing process to customers Also, the reporting system is highly customizable with the ability to add and remove data as needed. Pros The system helps keep track of when invoices and payments are ready to be sent and when invoices need additional info. Unlike many services, Quote Factory shows sincere concerned about their customer's experience and are always open to feedback on potential changes or improvements to their service. They're always available to help with any issues that we experience. The seamless integration with various types of accounting software and load tracking services is also a big plus. Cons I'm unable to re-open stops once they've been closed. If a stop on a load is accidentally closed with the incorrect information I have to reach out to get someone else to re-open. Review Source R Reviewer President Used the software for: 1-3 years ### "5 stars earned " January 31, 2025 5.0 Great team, great product. Always building it making it better. What more is there to say? Pros Support is top notch and product is very simple to learn Cons No complaints with the service so far. Fair pricing, easy to use Review Source R Reviewer Co-Founder Used the software for: Less than 1 year ### "One Happy Broker " January 30, 2025 5.0 has been nothing short of the best tms weve encountered Pros Scott’s dedication to onboarding us, and the simple, easy to use interface Cons That we dont have a quote factory on the auto shipping side of our brokerage. If you all integrated with central dispatch or super dispatch we would be in freight heaven Review Source R Reviewer Director of Operations Used the software for: 1-3 years ### "Seamless, User-Friendly Experience with Top-Notch Support and Integration" November 5, 2024 5.0 My overall experience with Quote Factory has been excellent. Their online training makes it easy for new users to quickly adapt to their already user-friendly system. They stay up to date with the latest technology trends, ensuring the platform remains current and fresh. Additionally, their seamless integration with outside platforms makes managing day-to-day operations even more efficient, further enhancing the overall user experience. Pros What I liked most about Quote Factory is how intuitive and user-friendly the system is. It’s easy to navigate, and I was able to generate accurate quotes quickly without any hassle. The smooth functionality made the entire process efficient and stress-free. It’s a great tool that simplifies my work. Cons Honestly, I can’t think of any cons at the moment. Any issues I encountered were brought to the team, and they addressed them beyond my expectations. Their responsiveness and commitment to improvement really stood out, making the overall experience even better. Review Source R Reviewer manager Used the software for: Less than 1 year ### "Operations manager" November 8, 2024 5.0 Really nice platform for brokers , good rates and backup service. Pros Easy to use and reliable service and software. Cons invoicing process sometimes takes to long. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.