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Showing Most Helpful
Showing 11 of 11 reviews
"Seamless, User-Friendly Experience with Top-Notch Support and Integration"
Overall: My overall experience with Quote Factory has been excellent. Their online training makes it easy for new users to quickly adapt to their already user-friendly system. They stay up to date with the latest technology trends, ensuring the platform remains current and fresh. Additionally, their seamless integration with outside platforms makes managing day-to-day operations even more efficient, further enhancing the overall user experience.
Pros: What I liked most about Quote Factory is how intuitive and user-friendly the system is. It’s easy to navigate, and I was able to generate accurate quotes quickly without any hassle. The smooth functionality made the entire process efficient and stress-free. It’s a great tool that simplifies my work.
Cons: Honestly, I can’t think of any cons at the moment. Any issues I encountered were brought to the team, and they addressed them beyond my expectations. Their responsiveness and commitment to improvement really stood out, making the overall experience even better.
"Review of Quote Factory"
Overall: The experience was overall great they needed to add features and upgrade something, but it was the best bang for your buck currently.
Pros: The entire platform was user friendly for individuals with no experience.
Cons: The payment terms, the LTL rates are not the best.
"Operations manager"
Overall: Really nice platform for brokers , good rates and backup service.
Pros: Easy to use and reliable service and software.
Cons: invoicing process sometimes takes to long.
"Fantastic platform with room to grow"
Overall: Overall, I've had an extremely positive experience with Quote Factory. The issues that I would like resolved are, for the most part, quality of life issues that I hope to see over the next year.
Pros: My favorite feature is the ability to scale business using the software. The features directly allow me to set permissions for users under me to enhance the quality of life for our new Agent Program. This also includes great integrations for other helpful software in the industry. Beyond all else, their responsiveness and customer service is truly bar-none.
Cons: Features I dislike and changes I hope to see: -Automatic Carrier approval if approved by my standards in MCP/RMIS API to reduce the need for individual actions/manager approval if they've signed up and met our requirements -Integration with MCP/RMIS that allows for carrier paperwork to be uploaded directly to the carrier profile -Accounting: Currently, QF uploads carriers direct payment information into quickbooks. It would save my Accounting department lots of time and energy if the factoring company that they've given the info for when signing up was shown instead. This is standard with other TMS's as nearly all carriers utilize factoring companies -More freedom in the load builder/less restriction (allowing the broker to mandate what's required) -A better BOL that shows pertinent information more clearly. For example, the reference number section on the BOL should be front and center rather than in small letters/numbers at the very top of the BOL -Ability to update load status or upload POD directly from the load manager, so that I don't have to go into each load individually and to reduce loading time/clicks. ie. Shipment created (needs booked), needs picked, picked, delivered, needs POD, etc. to streamline workflow. -More toggle features. A lot of ground rules & updates in QF seem to be set in stone based on what one brokerage might want or need, leaving those who need something different with no solution. Giving admin users the freedom to toggle permissions on a broader scale for a variety of features will be essential as my brokerage & agent program grow. I think it's important that this takes precedent in order for QF to be flexible to different brokerages' sizes and procedures
"Very Pleased Customer / Partner"
Overall: Overall, our experience with Quote Factory has been excellent. Great customer service and willingness to hear the requests of their customers
Pros: Adding new carrier pricing into Quote Factory is easy and very quick.
Cons: Cannot upload a file of shipments / orders
"I wish I could give them 10 stars! Amazing TMS. Has everything a new brokerage needs."
Overall: AMAZING!!! You can tell the TMS was built by brokers. It has everything you need for both LTL and FTL, without the repetitive complicated BS other TMS providers have.
Pros: I did over 10 demos with potential TMS providers and QF was by far the most refreshing in terms of interface, technology, and price. They were completely instrumental in getting my independent brokerage off the ground. After a year in, they provide the same level of continuous support. They take all feedback seriously and continue to improve. Looking forward to continuing the partnership and SO glad I chose QF!
Cons: Nothing. If there's an issue in the tech or an integration, they are VERY quick to address it.
"Carrier Connect x Quote Factory"
Overall: It has been great, we have utilized the tools they offer to maximize our operations. Their training videos are one of the most underrated aspects of their system!
Pros: I like the connection to the representatives and their ability to help us out with even the smallest issue in the system. Scott specifically has been a huge help!
Cons: No current cons, we had some issues with the internal system but Scott and his team had it resolved within 24 hours.
"5 Stars...Quote Factory"
Overall: Quote Factory has been a game-changer! The platform is incredibly user-friendly, very easy to use. The automation features save us time, and the integrations have improved efficiency across the board. Their customer support team is responsive and always willing to help. If you're looking for a reliable and efficient platform, Quote Factory is the way to go! Highly recommend.
Pros: Great UI, very intuitive - almost zero training required.
Cons: No cons thus far. Quote Factory is continuing to add new functionality and tools...pretty slick
"Quote Factory Review"
Overall: Very positive. The system is set up to streamline communication between carriers and brokers, as well as the invoicing process to customers Also, the reporting system is highly customizable with the ability to add and remove data as needed.
Pros: The system helps keep track of when invoices and payments are ready to be sent and when invoices need additional info. Unlike many services, Quote Factory shows sincere concerned about their customer's experience and are always open to feedback on potential changes or improvements to their service. They're always available to help with any issues that we experience. The seamless integration with various types of accounting software and load tracking services is also a big plus.
Cons: I'm unable to re-open stops once they've been closed. If a stop on a load is accidentally closed with the incorrect information I have to reach out to get someone else to re-open.
"5 stars earned "
Overall: Great team, great product. Always building it making it better. What more is there to say?
Pros: Support is top notch and product is very simple to learn
Cons: No complaints with the service so far. Fair pricing, easy to use
"One Happy Broker "
Overall: has been nothing short of the best tms weve encountered
Pros: Scott’s dedication to onboarding us, and the simple, easy to use interface
Cons: That we dont have a quote factory on the auto shipping side of our brokerage. If you all integrated with central dispatch or super dispatch we would be in freight heaven