--- title: "Thingy Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Thingy Software - reviews, pricing plans, popular comparisons to other Project Management products and more." source_url: "https://www.capterra.com/p/10019941/Thingy/" page_type: "product" language: "en" --- # Thingy Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support) Thingy ## What is Thingy? Thingy is a multimodal AI conversation engine designed to enable natural conversations between people and brands, products or services. Developed with generative AI, Thingy aims to provide personalized and streamlined interactions through features like chat, voice, and video avatars. The goal of Thingy's conversational platform is to enhance user engagement, increase efficiency, boost conversions and build meaningful connections. ## What is Thingy used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Project Management](https://www.capterra.com/project-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $5000 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Thingy?[Manage this product listing](https://www.g2.com/products/thingy/claim_requests/new?auto=true) ## Thingy Overview Updated September 2026 AI summary Thingy is a cloud-based live chat solution for small businesses, providing real-time chat and messaging, proactive chat, and chat history transcripts to help teams manage customer interactions efficiently. It features customizable branding, autoresponders, analytics, and integration options, with additional capabilities like canned responses, API access, generative AI, and feedback tools to enhance engagement and service quality. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Thingy 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $5000 per user, per month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,693) Value For Money 0.0 (0) Value For Money 4.6 (1,245) Customer Service 0.0 (0) Customer Service 4.7 (1,279) ## Thingy alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) ## Features AI summary Based on 6,967 Project Management reviews Not all Live Chat products cover every feature buyers care about most. Here is what reviewers highlight as essential when choosing a solution: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Thingy supports **Chat/Messaging**, giving teams a direct way to respond to customers in real time. However, it does not include **Real-Time Notifications** or **Multi-Channel Communication**. Instead, it offers **Transcripts/Chat History** (**36%**), which can help teams review past conversations, keep records of customer interactions, and provide more consistent follow-up, helping businesses maintain service continuity and improve response quality. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Canned Responses Shortcuts for inputting frequently used messages Chat/Messaging Communicate using direct chat or messages within the system Customizable Branding Add customized logos and colors to align with company branding Thingy 16 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Customizable Branding: Add customized logos and colors to align with company branding - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Interaction Tracking: Track interaction history by documenting conversations for contacts - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Custom Build - Done For You Service $5,000 Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.