--- title: "Luware Nimbus Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Luware Nimbus Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/10019979/Luware-Nimbus/" page_type: "product" language: "en" --- # Luware Nimbus Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Luware Nimbus ## What is Luware Nimbus? Luware Nimbus is an AI-powered customer experience platform that transforms Microsoft Teams into a unified hub for reception, back-office, and contact center operations. It enables organizations to manage omnichannel customer interactions, apply AI-driven routing, and gain real-time performance insights—all natively within Microsoft Teams. ## What is Luware Nimbus used for? [Call Center](https://www.capterra.com/call-center-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CHF75 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Luware Nimbus?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.luware.com&name=Luware Nimbus) ## Luware Nimbus Overview Updated September 2026 AI summary Luware Nimbus is a cloud-based contact center platform for small businesses, midsize, and enterprise organizations seeking to manage customer interactions through call center management, automated routing, multi-channel communication, and queue management. It integrates with Microsoft Teams and leading CRM tools, offers collaboration capabilities, and supports deployment via web and Windows environments to fit diverse operational needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Luware Nimbus 4.4 (7) VS. [4.4 (18,807)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price CHF75 Per User Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (7) Ease Of Use 4.0 (18,142) Value For Money 4.3 (7) Value For Money 4.0 (12,828) Customer Service 4.3 (7) Customer Service 4.1 (14,060) ## Luware Nimbus alternatives Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,471)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10019979/Luware-Nimbus/alternatives/) ## FAQs about Luware Nimbus Overview ### What company size and specific industries is Luware Nimbus built for? Luware Nimbus is designed for mid-size and enterprise organizations that use Microsoft Teams and need an integrated contact center or customer experience solution. The target audience includes businesses handling customer inquiries efficiently, especially companies looking for a scalable setup within their existing Teams environment. Features and Usability ### What are the key features of Luware Nimbus? Luware Nimbus offers call center management, automated routing, call routing, and call transfer for handling customer interactions. It also includes multi-channel communication, queue management, real-time monitoring, call reporting, and reporting/analytics, plus an agent interface, dashboard, CRM, API, and third-party integrations. Integrations ### Which third-party tools and platforms does Luware Nimbus integrate with? Luware Nimbus integrates with Microsoft Teams, Copilot, Jira, ServiceNow, Zendesk Sell, Salesforce Sales Cloud, HubSpot CRM, Dynamics 365 Customer Service, Pipedrive, Insightly, Pega Platform, Siebel CRM, and SugarCRM for communication and CRM workflows. Getting Started and Support ### What training and onboarding options does Luware Nimbus offer? Luware Nimbus provides live online sessions, webinars, documentation, and videos. Live online sessions and webinars support guided learning, while documentation and videos offer self-paced reference material for reviewing setup steps and product features as needed. Getting Started and Support ### What customer support options does Luware Nimbus offer? Luware Nimbus provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback is available here to describe response speed, helpfulness, or recurring support issues, so the support experience cannot be characterized beyond these listed channels. ## Features AI summary Based on 1,279 Contact Center reviews Capterra reviewers highlight these as the top features buyers look for in Contact Center software: - **Automatic Call Distribution** (**52%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Caller ID** (**45%**) Luware Nimbus includes **Call Center Management**, which gives teams a central way to oversee contact center activity and daily operations. However, it does not offer **Caller ID** or **Automatic Call Distribution**. Instead, it provides **Call Routing** (**50%**), a feature reviewers also rate highly when choosing a solution. This can help direct incoming calls to the right destination more efficiently, helping businesses manage call flow and improve the customer experience. Call Center Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Multi-Channel Communication 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Automated Routing 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules Call Reporting 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and report on all incoming and outgoing calls Agent Interface Agents can view and manage all customer requests and interactions. API Application programming interface that allows for integration with other systems/databases Luware Nimbus 18 features ### All Features - Agent Interface: Agents can view and manage all customer requests and interactions. - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Interaction Tracking: Track interaction history by documenting conversations for contacts - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 3.9 (7) 3.9 Based on 7 reviews ## Pricing Value for money 4.3 (7) Free Trial Luware Nimbus Contact Center CHF75.00 Per User, Value for money 4.3 (7) 4.3 Based on 7 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Netskope One Platform](https://www.capterra.com/p/130671/Insightly/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (7) 4.3 Based on 7 reviews ## User reviews Overall rating 4.4 Based on 7 reviews Filter by rating 5(3) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JB Joerg B. Senior System Architect Food Production ### "Eine SaaS Lösung wie man sie sich wünscht " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 19, 2024 Kein aufdringlicher Service, klare Onboarding Anweisungen, gute Schulung und schnelles Go live. Des Weiteren wird man über Neuerungen auf dem Laufenden gehalten. Pros Es ist einfach zu bedienen und erfordert wenig administrative Aufwand. Eine SaaS Lösung, wie man sich sie wünscht. Cons Es ist nicht einfach individuelle Anpassungen am Produkt durchzuführen. Manchmal muss man seine eigenen Prozesse anpassen anstatt das Produkt. Alternatives considered [LastPass](https://www.capterra.com/p/151988/LastPass/) Reasons for choosing Luware Nimbus Weil es ein Schweizer Produkt ist und bereits gute Referenzen aufweisen konnte Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Alexis H. Process engineer Insurance ### "Easy and powerful tool to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 19, 2024 I have only been working with nimbus for a few months, but was immediately able to create rather elaborate workflows and the customer support is excellent. Pros The fact that it is very easy to build workflows, the fact that the Luware team is very dynamic and supportive and the fact that interesting and original new functionalities are constantly being offered. Cons A few little things that can (and will be improved in the workflow editor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Severin H. DevSecOps Engineer Insurance ### "Danke Euch für den tollen Event" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 18, 2024 Guter Austausch und auf Wünsche wird eingegangen. Pros Das ganze Team das dahintersteckt. Komplett Integration in Teams und die stetige Weiterentwicklung Cons Fehler und das wir leider auf gewisse wichtige Features lange warten mussten Switched from [Verba Recording System](https://www.capterra.com/p/110993/Verba-Recording-System/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Ablösung von Skype zu Teams. Skype ist 2025 EOL Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GE Golan E. VP UC Telecommunications ### "VP Unified communications " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2024 Pros The support team provides very high level of support Cons The product meets our customer's needs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GG Guillermo G. lead coordinator Telecommunications ### "Nimbus configurin" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 25, 2024 Pros easy integration with Teams and its support Cons onboarding sessions with customer need coordination and sometimes facing issues to be resolved with OP team Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RC Rocco C. Snr Engineer Telecommunications ### "Luware Nimbus" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 25, 2024 Pros Easy to Install and to configure, the Customer Success people is really well skilled Cons The recording part is a bit complicate to install Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PK Peter K. Referent IT Logistics and Supply Chain ### "Alles das was Teams nicht hat" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 12, 2024 Pros Nimbus bringt eine fülle von Funktionen welche in MS Teams schlichtweg nicht vorhanden sind, darunter einfach IVRs, Verzweigungen und ein gutes Öffnungszeitenhandling. Am wichtigsten jedoch ist die PowerAutomate Integration mittels derer nahezu alles möglich ist. Cons Die Oberfläche zur Einstellung der Workflows hat noch einiges an Verbesserungspotenzial und es gibt hin und wieder Bugs, welche in der Behebung teils Monate bedürfen. Reasons for choosing Luware Nimbus PowerAutomate Intgration Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/10019979/Luware-Nimbus/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.