# Luware Nimbus Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Luware Nimbus Software - reviews, pricing plans, popular comparisons to other Contact Center products and more. Source: https://www.capterra.com/p/10019979/Luware-Nimbus --- # Luware Nimbus Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Luware Nimbus ## What is Luware Nimbus? Luware Nimbus is an AI-powered customer experience platform that transforms Microsoft Teams into a unified hub for reception, back-office, and contact center operations. It enables organizations to manage omnichannel customer interactions, apply AI-driven routing, and gain real-time performance insights—all natively within Microsoft Teams. ## What is Luware Nimbus used for? [Call Center](https://www.capterra.com/call-center-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CHF75 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Luware Nimbus?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.luware.com&name=Luware Nimbus) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Luware Nimbus 4.4 (7) VS. [4.4 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price CHF75 Per User Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (7) Ease Of Use 4.0 (18,116) Value For Money 4.3 (7) Value For Money 4.0 (12,803) Customer Service 4.3 (7) Customer Service 4.1 (14,034) ## Luware Nimbus alternatives [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,418)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10019979/Luware-Nimbus/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Multi-Channel Communication 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Automated Routing 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules Call Center Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Reporting 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and report on all incoming and outgoing calls Agent Interface Agents can view and manage all customer requests and interactions. API Application programming interface that allows for integration with other systems/databases Luware Nimbus 18 features Agents can view and manage all customer requests and interactions. Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Transfers live calls to other agents Provides a channel for team members to share media files, communicate, and work together Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Assembly of graphs and charts for visualizing and tracking statistics/metrics Track interaction history by documenting conversations for contacts Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Organize and manage the accomplishments and development of employees or performance of applications or systems Monitor wait time and abandonment for incoming requests that have not been routed Active monitoring of systems, applications, or networks Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 3.9 (7) 3.9 Based on 7 reviews ## Pricing Value for money 4.3 (7) Free Trial Luware Nimbus Contact Center CHF75.00 Per User, Value for money 4.3 (7) 4.3 Based on 7 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Insightly](https://www.capterra.com/p/130671/Insightly/)[ SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (7) 4.3 Based on 7 reviews ## User reviews Overall rating 4.4 Based on 7 reviews Filter by rating 5(3) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JB Joerg B. Senior System Architect Food Production ### "Eine SaaS Lösung wie man sie sich wünscht " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 September 19, 2024 Kein aufdringlicher Service, klare Onboarding Anweisungen, gute Schulung und schnelles Go live. Des Weiteren wird man über Neuerungen auf dem Laufenden gehalten. Pros Es ist einfach zu bedienen und erfordert wenig administrative Aufwand. Eine SaaS Lösung, wie man sich sie wünscht. Cons Es ist nicht einfach individuelle Anpassungen am Produkt durchzuführen. Manchmal muss man seine eigenen Prozesse anpassen anstatt das Produkt. Alternatives considered [LastPass](https://www.capterra.com/p/151988/LastPass/) Reasons for choosing Luware Nimbus Weil es ein Schweizer Produkt ist und bereits gute Referenzen aufweisen konnte Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Alexis H. Process engineer Insurance ### "Easy and powerful tool to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 19, 2024 I have only been working with nimbus for a few months, but was immediately able to create rather elaborate workflows and the customer support is excellent. Pros The fact that it is very easy to build workflows, the fact that the Luware team is very dynamic and supportive and the fact that interesting and original new functionalities are constantly being offered. Cons A few little things that can (and will be improved in the workflow editor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Severin H. DevSecOps Engineer Insurance ### "Danke Euch für den tollen Event" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 18, 2024 Guter Austausch und auf Wünsche wird eingegangen. Pros Das ganze Team das dahintersteckt. Komplett Integration in Teams und die stetige Weiterentwicklung Cons Fehler und das wir leider auf gewisse wichtige Features lange warten mussten Switched from [Verba Recording System](https://www.capterra.com/p/110993/Verba-Recording-System/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Ablösung von Skype zu Teams. Skype ist 2025 EOL Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GE Golan E. VP UC Telecommunications ### "VP Unified communications " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2024 Pros The support team provides very high level of support Cons The product meets our customer's needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GG Guillermo G. lead coordinator Telecommunications ### "Nimbus configurin" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 25, 2024 Pros easy integration with Teams and its support Cons onboarding sessions with customer need coordination and sometimes facing issues to be resolved with OP team Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RC Rocco C. Snr Engineer Telecommunications ### "Luware Nimbus" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 25, 2024 Pros Easy to Install and to configure, the Customer Success people is really well skilled Cons The recording part is a bit complicate to install Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PK Peter K. Referent IT Logistics and Supply Chain ### "Alles das was Teams nicht hat" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 12, 2024 Pros Nimbus bringt eine fülle von Funktionen welche in MS Teams schlichtweg nicht vorhanden sind, darunter einfach IVRs, Verzweigungen und ein gutes Öffnungszeitenhandling. Am wichtigsten jedoch ist die PowerAutomate Integration mittels derer nahezu alles möglich ist. Cons Die Oberfläche zur Einstellung der Workflows hat noch einiges an Verbesserungspotenzial und es gibt hin und wieder Bugs, welche in der Behebung teils Monate bedürfen. Reasons for choosing Luware Nimbus PowerAutomate Intgration Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10019979/Luware-Nimbus/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)