# Luware Nimbus Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Luware Nimbus the right Contact Center solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10019979/Luware-Nimbus/reviews

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Luware Nimbus

4.4 (7)

[View alternatives](https://www.capterra.com/p/10019979/Luware-Nimbus/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Luware Nimbus

Ease of use

4.1

Customer Service

4.3

## Showing most helpful reviews

Showing 1-7 of 7 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AH

Alexis H.  
Process engineer  
Insurance  
Used the software for: 6-12 months

### "Easy and powerful tool to use"

September 19, 2024

4.0

I have only been working with nimbus for a few months, but was immediately able to create rather elaborate workflows and the customer support is excellent.

Pros

The fact that it is very easy to build workflows, the fact that the Luware team is very dynamic and supportive and the fact that interesting and original new functionalities are constantly being offered.

Cons

A few little things that can (and will be improved in the workflow editor.

Review Source

JB

Joerg B.  
Senior System Architect  
Food Production  
Used the software for: 1-2 years

### "Eine SaaS Lösung wie man sie sich wünscht "

September 19, 2024

4.0

Kein aufdringlicher Service, klare Onboarding Anweisungen, gute Schulung und schnelles Go live. Des Weiteren wird man über Neuerungen auf dem Laufenden gehalten.

Pros

Es ist einfach zu bedienen und erfordert wenig administrative Aufwand. Eine SaaS Lösung, wie man sich sie wünscht.

Cons

Es ist nicht einfach individuelle Anpassungen am Produkt durchzuführen. Manchmal muss man seine eigenen Prozesse anpassen anstatt das Produkt.

Alternatives considered

[LastPass](https://www.capterra.com/p/151988/LastPass/)

Reason for choosing Luware Nimbus

Weil es ein Schweizer Produkt ist und bereits gute Referenzen aufweisen konnte

Review Source

GG

Guillermo G.  
lead coordinator  
Telecommunications  
Used the software for: 6-12 months

### "Nimbus configurin"

July 25, 2024

4.0

Pros

easy integration with Teams and its support

Cons

onboarding sessions with customer need coordination and sometimes facing issues to be resolved with OP team

Review Source

SH

Severin H.  
DevSecOps Engineer  
Insurance  
Used the software for: 1-2 years

### "Danke Euch für den tollen Event"

September 18, 2024

4.0

Guter Austausch und auf Wünsche wird eingegangen.

Pros

Das ganze Team das dahintersteckt. Komplett Integration in Teams und die stetige Weiterentwicklung

Cons

Fehler und das wir leider auf gewisse wichtige Features lange warten mussten

Switched from

[Verba Recording System](https://www.capterra.com/p/110993/Verba-Recording-System/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

Ablösung von Skype zu Teams. Skype ist 2025 EOL

Review Source

GE

Golan E.  
VP UC  
Telecommunications  
Used the software for: 2+ years

### "VP Unified communications "

September 1, 2024

5.0

Pros

The support team provides very high level of support

Cons

The product meets our customer's needs.

Review Source

RC

Rocco C.  
Snr Engineer  
Telecommunications  
Used the software for: 1-2 years

### "Luware Nimbus"

July 25, 2024

5.0

Pros

Easy to Install and to configure, the Customer Success people is really well skilled

Cons

The recording part is a bit complicate to install

Review Source

PK

Peter K.  
Referent IT  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Alles das was Teams nicht hat"

July 12, 2024

5.0

Pros

Nimbus bringt eine fülle von Funktionen welche in MS Teams schlichtweg nicht vorhanden sind, darunter einfach IVRs, Verzweigungen und ein gutes Öffnungszeitenhandling. Am wichtigsten jedoch ist die PowerAutomate Integration mittels derer nahezu alles möglich ist.

Cons

Die Oberfläche zur Einstellung der Workflows hat noch einiges an Verbesserungspotenzial und es gibt hin und wieder Bugs, welche in der Behebung teils Monate bedürfen.

Reason for choosing Luware Nimbus

PowerAutomate Intgration

Review Source

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