--- title: "EBI.AI Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about EBI.AI Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/10020103/EBI/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # EBI.AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) EBI.AI ## What is EBI.AI? Transform your stack, in minutes and upgrade the way you handle customers with EBI.AI’s AI Studio. In the next 30 minutes you could be live with a next-gen AI driven chatbot / customer assistant delivering increased capacity and customer satisfaction, all whilst slashing costs. ## What is EBI.AI used for? [Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for EBI.AI?[Manage this product listing](https://www.g2.com/products/ebi-ai/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### EBI.AI 0.0 VS. [4.5 (568)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting Price Contact vendor Starting Price $10 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (407) Value For Money 0.0 (0) Value For Money 4.4 (354) Customer Service 0.0 (0) Customer Service 4.5 (330) ## EBI.AI alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (407)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) Highest Rated [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) ## FAQs about EBI.AI Features and Usability ### What are the key features of EBI.AI? EBI.AI offers AI Copilot, chatbot, live chat, and autoresponders for customer conversations, plus automated routing, alerts/escalation, and workflow automation. It also includes natural language processing, intent recognition, sentiment analysis, knowledge base management, reporting/analytics, real-time monitoring, and third-party integrations for customer service and sales teams. Integrations ### Which third-party tools and platforms does EBI.AI integrate with? EBI.AI integrates with 17 third-party tools, including communication and marketing platforms such as Mailchimp and Campaign Monitor by Marigold, CRM and service tools like HubSpot CRM, HubSpot Content Hub, HubSpot Service Hub, EngageBay CRM, and Freshdesk, plus productivity and automation options including Jira, Trello, Zapier, Dropbox, Stripe, and ShipStation. Getting Started and Support ### What training and onboarding options does EBI.AI offer? EBI.AI provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide on-demand walkthroughs for reviewing features and setup steps. Getting Started and Support ### What customer support options does EBI.AI offer? EBI.AI provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback on support experience is available, so user sentiment about response times, helpfulness, or common frustrations cannot be summarized. ## Features AI summary Based on 1,278 Chatbot reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) EBI.AI supports all three features that reviewers identify as most important: **Automated Responses**, **Language Detection**, and **Natural Language Processing**. Together, these capabilities help businesses respond to customers faster, understand messages across different languages, and handle more natural conversations, allowing teams to improve service quality while managing higher chat volumes more efficiently. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Augmented Analytics Analyze data and automatically generate insights using AI/ML technologies Automated Responses Automatic reply functionality for incoming messages Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Canned Responses Shortcuts for inputting frequently used messages EBI.AI 29 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Augmented Analytics: Analyze data and automatically generate insights using AI/ML technologies - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Canned Responses: Shortcuts for inputting frequently used messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Intent Recognition: Helps understand a user's intentions/actions - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Query Suggestions: See options for potential search queries within the system - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version EBI.AI pricing $0.00 It includes: - Free live chat - 130+ languages - 96%+ accuracy from your AI assistant - Enter bespoke URLs / PDfs - Integrate with your favourite apps ## Integrations [ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Dropbox Sign](https://www.capterra.com/p/144797/HelloSign/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.