--- title: "Optima Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Optima Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/10020194/Net-Health-Therapy-for-Skilled-Nursing-and-Senior-Living/" page_type: "product" language: "en" --- # Optima Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Optima ## What is Optima? Optima (formerly Net Health Therapy for Skilled Nursing and Senior Living) is a platform for post-acute rehab therapy. For over 25 years, rehab therapy providers have relied on Net Health to help grow their businesses across the continuum of post-acute care, in a sustainable way. With a focus on documentation and billing compliance, workflow efficiency and revenue cycle management, the scalable solution enables you to schedule therapists, treat patients and manage billing across your enterprise. It also has the essential business intelligence needed to understand financial and clinical performance. Streamlined operational, clinical, and billing workflows allow you to focus on patients. The specialized clinical content helps therapists develop patient-centric care plans that result in the best outcomes. Our precise billing capability enables faster and more accurate reimbursement and ensures compliance. A proactive approach to regulatory changes means you will always be compliant. ## What is Optima used for? [Long Term Care](https://www.capterra.com/long-term-care-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Assisted Living](https://www.capterra.com/assisted-living-software/) Top alternative Featured Overall rating Based on 64 user reviews Reviews sentiment Positive 83% Neutral 14% Negative 3% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Optima 4.2 (64) VS. [4.2 (5)](https://www.capterra.com/p/164513/eMAR/#reviews) Starting Price Contact vendor Starting Price $0.01 Per Feature Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (64) Ease Of Use 3.8 (163) Value For Money 4.3 (46) Value For Money 4.2 (110) Customer Service 4.2 (58) Customer Service 3.8 (145) ## Optima alternatives Highest Rated [5.0 (1)](https://www.capterra.com/p/10009685/Yardi-EHR/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (37)](https://www.capterra.com/p/248496/Service-Minder/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.4 (214)](https://www.capterra.com/p/45512/ZirMed/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Net Health](https://www.capterra.com/p/161261/ReDoc-powered-by-xfit/) [4.1 (163)](https://www.capterra.com/p/161261/ReDoc-powered-by-xfit/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161261/ReDoc-powered-by-xfit/) ## FAQs about Optima Overview ### Which roles and teams benefit most from Optima? Optima is most used by rehabilitation leaders, therapy directors, and operations executives who oversee clinical performance, staffing, and compliance. Therapy teams and rehab administrators rely on it to document care, manage scheduling, streamline billing, and track outcomes, while executive leaders use reporting to monitor productivity, reimbursement, and service quality. Answer based on 64 reviews Overview ### What company size and specific industries is Optima built for? Optima is designed for contract therapy companies, skilled nursing facilities, and home health agencies. It fits organizations in the post-acute care and healthcare services sectors that need software tailored to therapy, nursing, and home health operations. Features and Usability ### What are the key features of Optima? Optima includes core healthcare features such as patient records management, scheduling, charting, and API integrations. Reviewers most often highlight therapy documentation, progress notes, Hot List due-date tracking, and reporting and data analysis tools. Differentiating features include appeals management, ClinSign electronic signatures, and compliance-focused documentation safeguards. Answer based on 35 reviews Getting Started and Support ### What training and onboarding options does Optima offer? Optima offers live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars can support guided instruction, while documentation and videos provide self-paced reference materials for setup and feature review. Answer based on 6 reviews Getting Started and Support ### What customer support options does Optima offer, and how do users rate the experience? Optima offers email/help desk, FAQ/forum, a knowledge base, and phone support. Users often describe support as responsive, helpful, and knowledgeable, with strong training and regulatory update guidance. However, some report long phone holds, delayed email replies, inconsistent answers between agents, and uneven product knowledge on more complex questions. Answer based on 35 reviews Features and Usability ### How well does Optima support therapy documentation? Optima works well for therapy documentation, scheduling, and rehab workflows across skilled nursing, outpatient, and post-acute settings. Therapists, rehab directors, and corporate teams value the user-friendly note entry, built-in language options, compliance updates, and reporting tools, though some teams want more flexible templates and more detailed evaluation content. Answer based on 21 reviews Features and Usability ### Is Optima good for clinical documentation? Optima handles clinical documentation well for many rehab teams, with guided workflows, validation checks, and tools that help track deadlines. Therapists and managers often find note entry easy to learn, but some users want more template customization, easier record printing, spell check, fewer required fields, and simpler navigation between screens. Answer based on 16 reviews Bugs and issues ### Does Optima have bugs or reliability issues? Optima shows mixed reliability, with many teams reporting glitches, slow screens, crashes, and occasional lost documentation. Therapy staff and rehab administrators value helpful support and regular healthcare updates, but many say fixes can take time, releases sometimes introduce new problems, and mobile or iPad use may feel less stable. Answer based on 22 reviews Performance and speed ### Is Optima fast and responsive in daily use? Optima performs well for many daily rehab and documentation tasks, but speed and responsiveness can vary by feature. Many therapy teams find navigation and reporting useful, while some users mention slower system performance, delays in BI tools, occasional glitches, and support wait times that can affect busy clinical workflows. Answer based on 18 reviews ## Features AI summary Based on 4,113 Electronic Medical Records reviews Capterra data shows that buyers of Electronic Medical Records rank the following features as their top priorities: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) Optima includes **Patient Records Management** and **Charting**, giving care teams a clear way to organize patient information and document clinical encounters accurately. However, it does not offer **HIPAA Compliant**. By supporting **Patient Records Management** and **Charting**, the product helps businesses maintain more complete medical histories, improve documentation quality, and provide teams with the information they need to support day-to-day patient care. API Application programming interface that allows for integration with other systems/databases Charting Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Patient Records Management Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Scheduling Plan availability and assign specific time slots for tasks and resources Optima 4 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Scheduling: Plan availability and assign specific time slots for tasks and resources --- Get Advice We can help you find the software with the features you need. Features 4.0 (64) 4.0 Based on 64 reviews ## Pricing Value for money 4.3 (46) ### Starting price Free trial not available Value for money 4.3 (46) 4.3 Based on 46 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (58) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (58) 4.2 Based on 58 reviews ## User reviews Overall rating 4.2 Based on 64 reviews Filter by rating 5(26) 4(27) 3(9) 2(2) 1(0) Mentioned topic Sorted by most recent MK Megan K. Director of Rehabilitation Hospital & Health Care ### "Easy to use but several flaws" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 February 4, 2022 Pros I found Optina very very easy to initially learn and figure out how to navigate. Very functional to use and has good builds to make each note unique. Cons There are too many times where the software has randomly shut down, or a random message will pop up and not let me save what I have documented so far. I’ve unfortunately lost too many documents due to this software malfunctioning. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KF Katie F. Admin Hospital & Health Care ### "Too many Features Don't Work" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 November 19, 2020 Ever since the company was purchased by Net Health, when I call support most times it keeps ringing, and then a message comes on that there is no one to take your call and the call hangs up. When you email the support team the emails don't get a response for weeks. The quality of support team went down significantly, there are maybe two or three people on the whole team that actually know the software, the rest have no knowledge and obviously have not been trained, one told me they are supposed to learn as they go, so most of the time you end up wasting your time while they read a manual. Pros The software has a lot of features that, if working, would make it a wonderful tool. Unfortunately, most features are spit-out by the development team half-ready, so while marketing toots these features to potential customers, in reality, they don't work. During demo, marketing glosses over screenshots of how the features supposedly work, when you actually get to use the program, you get multiple errors and there is no support. Cons Reports are inconsistent, data on one report (like number of sessions provided) does not match data on another report, Optima tells me it's a glitch and cannot be resolved, which seems to be a common answer from their support team. So here, I have a Revenue analysis report that displays incorrect number of treatments provided. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CA Cheryl A. Corporate Rehab Director Hospital & Health Care ### "Optima Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2020 Great customer support Pros Compliance and regulatory changes staying current Cons Unexpected loss of documentation. There are some glitches within the system Reasons for choosing Optima Compliance Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BV Brienne V. Director of Rehab Hospital & Health Care ### "Optima" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 19, 2020 Very good. The program itself is good and easy to use. Customer service generally responds quickly to resolve any issues. Pros This product is easy to navigate. It does not require a huge learning curve. I am able to quickly and effectively train staff on the use of this program. Cons To customize features it cost additional money. It also requires one to take time to plan out what would need customized. I wish that building to building Optima would just come with all the features needed and be the same for every facility. Reasons for choosing Optima This product seemed superior and easier to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KB Kristina B. Director of Rehab Hospital & Health Care ### "Rehab Optima Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 10, 2019 Overall Optima is a great program. I do love their customer support. They are always very helpful and respectful. With PDPM coming in the very near future, they have provided Numerous webinars and handouts to help us prepare for it. They are on top of any and all Medicare changes and educate and update as needed. Pros Ease of use. Numerous reports. Support and help whenever you need it. Keeps me updated on upcoming changes and updates regularly. Clinisign to allow our physicians to sign our evaluations electronically. Linked to Matrix and allows for a seamless flow of information from Optima to Matrix. Cons As with any software there are occasional glitches. Can be slow at times. Recently having trouble with the ClinSign alerting the physicians that they have things to sign. Reasons for choosing Optima I have used other products in the past such as Therapute and Optima is much more user friendly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BL Brenda L. Reimbursement Consultant Hospital & Health Care ### "Terrible experience" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 March 19, 2019 We have had nothing except problems from the first LIVE day. Nurses were frustrated with clinical documentation to the point that some of them resigned, admin staff was unable to get reports to balance and had to depend on Optima staff to do monthly reports for us in order for them to balance. Now, after 8 months, our reports still do not balance and they are having to fix errors in posting in order for them to balance. Pros Ease of keeping up with benefit periods, recerts, etc Cons Everything else. They have a long way to go to bring this software to where it should be but we are getting an update soon that we are hopeful will take care of some of the issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PR Pam R. OT Hospital & Health Care ### "Optima software review" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 March 14, 2019 IT is unable to look at our screens (they say they don't have access) so half the time I call they are unable to help Pros scheduling my patients , time cared feature Cons no copy and paste feature, can not see previous notes while on daily note Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EH Eric H. Director, OTA Program Education Management ### "RehabOptima" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2019 So far, I have had a positive experience with using RehabOptima. Pros RehabOptima provides a robust electronic documentation system. I like that it validates the documetnation after it is complete to ensure it complies with all insurance requirements. I also like their point of care application. Cons I have not found anything that I did not really like about the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Raegan M. DOR ### "Overall a good product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 February 27, 2019 Pros intuitive, ease of documentation, easy patient import, scheduling therapy and non therapy is SO nice! Cons doesn't quite meet all my expectations for COT reporting especially after 30 days. I wish the training had been better from Optima. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AL Amber L. LOTA ### "Transition and use of Optima" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 February 26, 2019 Pros Drop down items are easy to use. System was fairly easy to learn and navigate with very limited training. Cons Lacking some useful reports for operational use. Lacking good dropdown items but would come with a cost to add them. During the transition of using Optima, the manner in which to view what the libraries consisted of took a tremendous amount of work. The transition was not made easy. Unable to view past documentation is not easy and requires additional steps which then makes documentation inefficient. No specific evaluations/clinical pathways like promised, it would come with a cost which was after the fact stated. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10020194/Net-Health-Therapy-for-Skilled-Nursing-and-Senior-Living/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.