# Page 2 | Optima Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Optima the right Electronic Medical Records solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10020194/Net-Health-Therapy-for-Skilled-Nursing-and-Senior-Living/reviews --- Optima 4.2 (64) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Optima ## Showing most helpful reviews Showing 26-50 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SM Sandy M. Director of recruiting and Employee Development but very involved in Operations as well Medical Practice Used the software for: 2+ years ### "Great support center " August 9, 2017 3.0 Our Company is not thrilled when we get notified of the all day meetings that pull out support staff. We suggest holding 2 meetings and have partial support staff available to take calls on meeting days. Pros Once therapist train on Optima Therapy it because very easy especially for therapy assistants. The scheduling portion is fantastic - love the Appointment book. The case management is easy. The projection area is a great asset to Optima Therapy Cons The servers drop more than we like. Not sure why the servers drop as often but causes alot of chaos for our staff. Ultimate Rehab has noticed more server issues in the last 6 months. Not sure why? Disappointed with the Ipad functionality. Our Company purchased Ipads for our facilities and Optima Therapy doesn't function well on Ipads any longer. The program freezes or drops when therapist are working on Ipads. Review Source LS Lisa S. CEO Used the software for: 2+ years ### "Top notch customer service" February 22, 2019 5.0 Pros Optima provides an excellent therapy documentation and program management solution for therapy services in the SNF industry. They are further developing their product to assist other service lines as well such as outpatient and home health which will help us all as we provide services along the post acute continuum. They have outstanding customer service to assist the staff in the field with their issues and to customize their product to meet our individual needs. They stay ahead of the curve in regards to industry changes and have been a lead in educating the therapy field with the changes in PDPM. Cons The Business Intelligence tool is complicated to learn and requires a great amount of time to create reports for use. Once created however they are very beneficial tools for management. Review Source BV Brienne V. Director of Rehab Hospital & Health Care Used the software for: 2+ years ### "Optima" October 19, 2020 4.0 Very good. The program itself is good and easy to use. Customer service generally responds quickly to resolve any issues. Pros This product is easy to navigate. It does not require a huge learning curve. I am able to quickly and effectively train staff on the use of this program. Cons To customize features it cost additional money. It also requires one to take time to plan out what would need customized. I wish that building to building Optima would just come with all the features needed and be the same for every facility. Reason for choosing Optima This product seemed superior and easier to use. Review Source LC Lisa C. Chief Quality Officer Medical Practice Used the software for: 2+ years ### "Chief Quality Officer" August 10, 2017 4.0 Overall, our experience with Optima has been a very positive one! The team at Optima is always pleasant and willingly to assist to address our needs. It's ability to integrate with our partners is an added plus and important feature! Continued enhancements will be needed in the changing market and Optima always provides opportunities to provide feedback and engage in the pilots. Pros Excellent adherence to regulatory guidelines with great support from help desk and deployment teams! Good engagement with customer! Cons Billing format is difficult to reconcile due to a lot of "add ons". Need enhanced appeals management for better tracking and reporting. System doesn't adequately address the needs for use with multiple business lines for contract companies such as HH and OP. Review Source MK Megan K. Director of Rehabilitation Hospital & Health Care Used the software for: 2+ years ### "Easy to use but several flaws" February 4, 2022 3.0 Pros I found Optina very very easy to initially learn and figure out how to navigate. Very functional to use and has good builds to make each note unique. Cons There are too many times where the software has randomly shut down, or a random message will pop up and not let me save what I have documented so far. I’ve unfortunately lost too many documents due to this software malfunctioning. Review Source BB Brian B. VP Clinical services Used the software for: 2+ years ### "Optima Rocks!" February 21, 2019 5.0 I love the fact that the product owners, and clinical director, are so eager to speak to the customers, to gain insight in the needs of the customer, in order to meet their needs. Pros I love the support that is provided to my team, in regards to issues, that arise in day to day operations. The soft ware encourages/facilitates skilled and medically necessary documentation, to support the services provided to the elders we serve. Optima provides us with tools, that increase efficiency and effectiveness to provide more opportunities for patient care, the ultimate reason we do what we do. Cons Honestly, nickel and dime. there is always something extra... with an additional cost. we are all in business, and i respect that, however, i feel like every time i turn around, there is something else that costs an additional fee. Review Source SB Sara B. DOR, M.A. CCC-SLP Used the software for: 2+ years ### "Rehab Optima makes managing patient caseload easy and efficient. " February 24, 2019 5.0 Very user friendly and excellent customer service. Pros Rehab Optima has amazing customer service, the staff are quite knowledgeable and patient. The selection of reports allows you to track a variety of information to analyze trends that are beneficial to general operations. Documentation is through secondary to the format of evaluations/notes and the hot list feature reduces errors in billing and documentation. My therapists report it's very user-friendly. Rehab Optima does a wonderful job of staying current with CMS updates. Cons We are finding that sometimes information entered into Rehab Optima does not pull over to Point Click Care. Review Source LJ Lynda J. Chief Operating Officer Used the software for: 2+ years ### "Optima Software- My software solutions" February 21, 2019 5.0 Pros I would highly recommend Optima as a software solution for SNF. The software is user friendly, they stays current with healthcare changes and seek out feedback from the end users as they develop new modules or consider updates. Cons My primary challenge has been more on the Optima Financial Module as the customer service seems to have limited knowledge to provide support. With that said, when I need specialized support I am usually assigned a specific rep who can assist. Review Source JE John E. Owner Hospital & Health Care Used the software for: 2+ years ### "Optima Review" April 4, 2017 4.0 Overall Optima is a very nice program for contract therapy services. They are constantly working to improve services and integrations. Unfortunately the software integrates better with some systems better than others and is currently not compatible with Apple Computers (Mac Books) Documentation and Billing flow relatively smoothly and there is plenty of support to help new organizations get started. Pros Training and helpful guidance with support team Cons Non Mac/Google interface Review Source MD Michael D. Director of Rehab Used the software for: 2+ years ### "Good product for therapy" February 21, 2019 4.0 Pros Optima makes it easy to access the reports I need to analyze my department in order to make quick decisions for areas of improvement. I calculations of RUG vs level based payers is simple with color coded and outlined dates to ensure you do not miss any assessment points. Cons Feel the therapy evaluations could be a little more inclusive with some of the build features being more relevant. Review Source SL Stacey L. Regional therapy director Used the software for: 2+ years ### "Rehab Optima has made documentation process more efficient and therefore made our therapists more productive" February 21, 2019 4.0 I wish the appointment book was more user friendly. I don't like that RO is transitioning to POC for everyone at some point. Pros It keeps up on the CMS changes in plenty of time to trial and implement with staff which minimized therapists from billing/documenting incorrectly. Cons It always costs money to change things in the system which you might not have known was an option to start with when you set up the program Review Source JP Jigar P. IT Manager Medical Practice Used the software for: 2+ years ### "Best Skill Nursing Rehab Software" August 9, 2017 4.0 In the Mobile version RO5 add reporting feature so Manger can easily monitor and review their facility on their mobile device. Pros There are no complaints so far. The software works according to expectations. Rehab Optima is well designed and has a very easy to use interface. Cons Documentation need to improve for the productivity requirements. Also customer Support and reporting features needs to improve . Review Source PR Pj R. Director of Compliance and Reimbursement Medical Practice Used the software for: 2+ years ### "Optima is top in industry for rehabilitation software" July 13, 2017 5.0 Pros On top of industry standards; many features to ensure compliance, ability to personalize to meet org. needs; customer service is good for the most part Cons Communication is slow or lacking at times; support also slow at times to solve issues; costly to personalize; updates to system (release notes) at times do not mention some changes that actually occur Review Source CD Chad D. Rehab Director Used the software for: 2+ years ### "Rehab optima allows users to combine function with software." February 22, 2019 4.0 Pros As our building was transitioning software, I chose rehab optima because I was familiar with it. There's still a lot of function I have yet to learn but it is the software I would choose hands down because of all the specificity. Cons Our site uses PCC on the nursing side, but the functionality still isn't working yet. I don't know why exactly. Review Source MT Melinda T. COTA/L, Rehab Director Used the software for: 2+ years ### "My likes/dislikes of Optima." February 21, 2019 4.0 Pros The ease of documentation and ease to taking my laptop with me to a patient's room or gym to document. Cons I wish that in the billing component that when billed time in/out and billed minutes don't match that it flagged you. I wish that there was an easier way to print records. I wish that I could write a discharge before billing that day. Review Source MT Melissa T. Assistant Director of Rehab Services Used the software for: 6-12 months ### "Optima Program is as easy as a child reciting their ABC's. " February 21, 2019 5.0 The Optima staff is great at getting back to you when you send in a request for help in Optima. Pros Optima is great from admitting a patient into Optima to managing the patient's time in the projection screen to completing the documentation from evaluation to discharge. The Hot List is great in managing other staff's documentation due dates. Overall, Optima is a great program. Cons Sometimes when the Therapist does a Recertification early then the Progress Note due dates do not change to new dates. The progress notes are sometimes due on day 11 or 12. When notes are scheduled the Therapist is taking an extra step to look at the calendars for the exact due date. Review Source CC Christie C. instructor/afwc/cota/l Used the software for: 2+ years ### "Optima Review " February 25, 2019 3.0 Pros The tabs are visible so that allows ease for finding the appropriate areas to "click" to retrieve needed information. Cons Too many places for information to be. To stay "productive", information should be easily accessible. With this program, there are many places to navigate, which makes it difficult at times to use. Review Source JS Jeff S. Director of Operations Medical Practice Used the software for: 2+ years ### "Optima Review" August 9, 2017 5.0 The Optima team is very good and knowledgeable, especially good at listening to their customers and making changes as needed. Pros Always ahead of industry changes, easy to use for end users. There are a lot of customization available. Cons Lengthy update/upgrade process, older platform for desktop version with no ability to add things like spell check. Review Source MC Matthew C. Regional Director of Operations for Southern WV Used the software for: 2+ years ### "Consistent" February 21, 2019 5.0 Pros Consistency of platform use across all disciplines. Business tools make it much more efficient to track outcomes Cons Interoperability among multiple device platforms. I would like to see Optima become solely web based especially for financials as generating contracts invoices via a Remote Desktop seems archaeic. Review Source SJ Scott J. Ex. Director of Compliance and Reimbursement Used the software for: 2+ years ### "Excellent Customer Service" February 21, 2019 4.0 Pros With Optima, I have always been able to get prompt customer service. The support team is very helpful. Cons Updates sometimes create more issues and items seen as priority by the customer are not always seen as priority by Optima. I also feel like the Appeals Management product could be a bit better. Review Source CD Chris D. Director of Rehabilitation Services Used the software for: 2+ years ### "Optima software ensures compliance and has support available to support users" February 21, 2019 5.0 A strong rehab software program. Pros Analytics; the software allows monitoring of performance and data off site. The data is useful to streamline operations. Cons The software can be difficult for users to learn, primarily older and less computer savvy staff. Newer grads tend to pick up on it quickly. Review Source KP Katie P. Accounting Assistant Used the software for: 2+ years ### "Accounting and Payroll Review" July 19, 2018 3.0 We have several time in facility contracts that are all different as far as what we can/cannot invoice. I feel Optima is more aimed for Billing/Documentation contracts so it's sometimes time consuming trying to invoice those labor only sites since there are so many manual adjustments needed. Pros Able to log Payroll and Accounting information all in the same software. GREAT software for LTC facilities. Cons On standard contracts we are not able to invoice for travel/mileage without manually adding this to the invoice. On Time in Facility contracts we are not able to select travel/mileage as non-billable time, it's all or nothing. Review Source CB Christina B. Sr. System Analyst Used the software for: 2+ years ### "Optima Therapy Review" February 21, 2019 4.0 Support has been great and always willing to help you right on the spot or within a few hours of emailing in a ticket. I have all great things to say about Optima in general and would recommend this recommend this software. Pros Very user friendly. Therapy workflow is great because they are charting at time of service so the ease of this makes it pretty seamless. All regulation updates are preformed by Optima which a great because this way they are in the system on time. Cons Certain items we wish could be added but it would require custom library's for our facility but we can work around this. Not being able to customize some of the templates but again this is minor. Review Source HB Hollie B. Speech Language Pathologist Used the software for: 2+ years ### "Optima Review" February 21, 2019 4.0 Pros Utilizing the builds to create goals, daily notes and progress notes but yet still being able to free text. Cons Having to bill for a d/c prior to writing it up, once you write up a d/c you are unable to go back and bill minutes for what you have done for the day. Review Source AH Alana H. Corporate Director of Rehab Used the software for: 2+ years ### "User friendly and easy to train on" February 21, 2019 5.0 Pros Optima is user friendly and easy to train new staff on and they keep up with the industry updates and keep consumers informed Cons resolutions can be timely depending on this issue and sometimes multiple follow up calls and emails can be required Review Source Similar Products Featured