# Digital Clienteling Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Digital Clienteling Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/10020485/Digital-Clienteling --- # Digital Clienteling Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Digital Clienteling ## What is Digital Clienteling? Immerss' Digital Clienteling platform revolutionizes the online shopping experience by facilitating one-on-one video chats and co-shopping sessions between brands and their customers. With this innovative software, product experts can seamlessly guide customers through their online shopping journey via live chat and video, recreating the personalized assistance found in physical stores and ultimately boosting sales through tailored interactions. Key features of the platform include live sessions with customers, comprehensive co-shopping capabilities, in-app messaging, virtual appointments, dynamic chat and video functionalities, branded app options, customizable web widgets, smooth integration with existing systems, commission tracking, and real-time analytics. Digital Clienteling not only enhances key performance indicators such as sales conversions, order values, and customer satisfaction, but also significantly reduces return rates, making it an indispensable tool for merchants. ## What is Digital Clienteling used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $110 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Digital Clienteling?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://immerss.live&name=Digital Clienteling) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Digital Clienteling 5.0 (5) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $110 Flat Rate, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (5) Ease Of Use 4.3 (3,603) Value For Money 5.0 (5) Value For Money 4.2 (2,658) Customer Service 5.0 (5) Customer Service 4.3 (2,766) ## Digital Clienteling alternatives Highest Rated [4.7 (24,103)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10020485/Digital-Clienteling/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Real-Time Notifications 5.0 (5) 0.00% of 5 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Screen Sharing 5.0 (5) 0.00% of 5 reviewers that rated this feature as important or highly important Digitally share screen view with others Chat/Messaging 4.8 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Contact Management 5.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Mobile Access 5.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real-Time Monitoring 5.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Digital Clienteling 23 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage, organize, and store contact information Add customized logos and colors to align with company branding Public or private sharing of digital files such as documents, audio/video, images, and more Geographic location of visitors determines behavior of the software Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Copy on the page or chat window encouraging the user to engage with the chat option Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Allow users to access multiple services after entering their login credentials once Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 5.0 (5) 5.0 Based on 5 reviews ## Pricing Value for money 5.0 (5) Free Trial Immerss Comprehensive Clienteling $110.00 Flat Rate,Per Month Value for money 5.0 (5) 5.0 Based on 5 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GG Grant G. Sales Retail ### "Assistant store manger " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 28, 2024 Positive it is extremely easy to use and has been helpful for us Pros Easy of use and being able to reach a wider range of people Cons Not being able to try products on is a hard to over come some times Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RW robin w. General Manager Live Commerce Retail ### "Immerss Vitual Software Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2024 Overall my experience with very good. It helps us to elevate the online shopping experience and add more sales revenue. Pros The Immerss system is very user friendly and also feels personal to our clients. The reporting is easy to read, and the contact system is also efficient and easy to use. Customer really like the live video and direct call feature. Cons Sometimes it can be more challenging to connect on a personal level with clients in the digital world, but the Immerss system makes it easier with features like the live video or direct call option. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SF sam f. Sales Associate Retail ### "Sales Associate " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2024 Overall, it's been a game changer for customer engagement as well for us as a company. Pros what I liked the most was being able to provide the customers with a truly personalized experience. Cons Not being able to reach customers and create a more personalized relationship. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Madeleine S. Owner Apparel & Fashion ### "Elevate Customer Relationships with Immerss.Live: A Game-Changer for Clienteling" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2024 Clienteling with Immerss has truly catapulted my business to new heights. By fostering deeper connections with my customers, I’ve transformed casual shoppers into loyal advocates. The platform’s intuitive tools allow me to personalize interactions, track preferences, and provide tailored recommendations in real-time. This level of engagement not only enhances the customer experience but also drives repeat sales and boosts overall revenue. Immerss has empowered me to create meaningful relationships that resonate with my brand, leading to significant growth and a thriving community around my business. Pros I’m thrilled with Immerss.Live as a clienteling solution! The platform has transformed the way I connect with my customers, making interactions more personal and engaging. Its user-friendly interface allows me to effortlessly manage client relationships, track preferences, and tailor experiences to each individual. The ability to offer live shopping sessions and virtual consults enhances my service, creating memorable shopping experiences that keep customers coming back. Overall, Immerss.Live is a game-changer for building loyalty and driving sales—highly recommended! Cons I really don't have any complaints. It's a really well built out solution for my fashion business, and I'm making north of 5x ROI on my investment. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GR Gunar R. Business Development Consumer Goods ### "NG Nutra Immerss" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 22, 2024 Overall, it is a great experience for us and the consumer! Pros Everything is great, except for the text messages not giving the sales rep a sale Cons Text messaging not giving the sales rep the sale Switched from [Live Chat Alternative](https://www.capterra.com/p/199326/Live-Chat-Alternative/) Immerss was brought to our attention and we really liked its functions Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 24, 2024 Thanks for the review Gunar! I'm glad you and the team at NG Nutra are enjoying the tool and seeing the benefits of the platform. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)