--- title: "Message.help Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Message.help Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/10020694/Message-help/" page_type: "product" language: "en" --- # Message.help Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Message.help ## What is Message.help? Message.Help is a convenient tool for managing sales and customer communication in messaging apps. Track every interaction — from the first message to purchase — without missing a beat. Bring all your chats from WhatsApp (including WhatsApp Business), Instagram, Facebook, Telegram, and Viber into one unified inbox. Designed for small and medium businesses, it helps you effortlessly manage conversations, guide customers to decisions, and boost your revenue. ## What is Message.help used for? [Mobile Marketing](https://www.capterra.com/mobile-marketing-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Integration](https://www.capterra.com/integration-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $23 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Message.help?[Manage this product listing](https://www.g2.com/products/messageus/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Message.help 0.0 VS. [4.3 (716)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting Price $23 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 3.8 (2,971) Value For Money 0.0 (0) Value For Money 3.9 (2,230) Customer Service 0.0 (0) Customer Service 3.9 (2,356) ## Message.help alternatives [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) [4.5 (3,062)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132666/Pipedrive/) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [Thryv](https://www.capterra.com/p/156926/Thryv/) [4.2 (538)](https://www.capterra.com/p/156926/Thryv/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156926/Thryv/) Highest Rated [Jobin.cloud](https://www.capterra.com/p/239384/Jobincloud/) [4.7 (172)](https://www.capterra.com/p/239384/Jobincloud/reviews/) Starting price $8.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/239384/Jobincloud/) ## FAQs about Message.help Overview ### What company size and specific industries is Message.help built for? Message.help is designed for small to large businesses that communicate with customers through messaging apps, especially sales-driven teams that rely on chat-based interactions. It suits companies in customer service, sales, and other client-facing sectors that want to reduce missed opportunities and keep conversations moving. Features and Usability ### What are the key features of Message.help? Message.help offers live chat, chatbots, autoresponders, canned responses, and inbox management for customer communication. It also includes workflow automation, alerts/escalation, and automated routing, plus CRM, contact management, segmentation, reporting, and third-party integrations for tracking conversations, leads, and support activity. Pricing ### How much does it cost and what fees or limitations are included? Message.help starts at $23 per month for the Start Plan, which includes 1 user and all features. The Standart Plan is $47 per month for 3 users, and the Pro Plan is $93 per month for 10 users. A free trial is available, and the pricing lists no hidden fees or locked tools. Integrations ### Which third-party tools and platforms does Message.help integrate with? Message.help connects natively to Bitrix24, Instagram, Messenger, Telegram, and WhatsApp. These integrations cover CRM and messaging channels, giving teams access to the main platforms listed in the catalog without needing additional tools. Getting Started and Support ### What training and onboarding options does Message.help offer? Message.help provides live online sessions, documentation, and videos to help teams get started. Live online sessions can support guided setup, documentation offers written reference material, and videos provide visual walkthroughs for learning features and following setup steps at a chosen pace. Getting Started and Support ### What customer support options does Message.help offer? Message.help provides email/help desk support, a knowledge base, and chat. Support information is limited to these channels, and no reviewer feedback is available here to describe response times, helpfulness, or common frustrations. Users can rely on the listed help resources for product questions and issue resolution. ## Features AI summary Based on 4,384 Customer Communications Management reviews Capterra data shows that buyers of Customer Communications Management rank the following features as their top priorities: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**34%**) Message.help supports all three of the features reviewers rate most important: **SMS Messaging**, **Chat/Messaging**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage customer conversations across channels, respond faster through text and chat, and maintain more consistent communication, allowing teams to improve service quality and keep customer interactions organized. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request Automated Responses Automatic reply functionality for incoming messages Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Autoresponders Create and automatically send premade copy in response to customer messages Message.help 87 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Automated Responses: Automatic reply functionality for incoming messages - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Management: Ability to handle large datasets - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - For Sales Teams/Organizations: Caters to sales teams - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - For Small Businesses: Designed for small businesses - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Metadata Management: Collect and maintain structured information that describes data or content - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Attribution: A set of rules that assigns credit for sales and revenue to touchpoints across the customer journey - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Personalization: Adjust communications based on previous interactions or personal preferences - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Query Suggestions: See options for potential search queries within the system - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Analytics: Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10020694/Message-help/pricing/) Start Plan $23.00 Flat Rate,Per Month It includes: - 1 user - 1 channel to choose (WhatsApp, Instagram, Telegram, Facebook) - Chatbot - Message CRM (Omnichannel Inbox) - Automated task assignment - Chat for website - Triggers - Website integration - Sales funnel (your clients organized by columns) - Mass sending via WhatsApp - Tasks module - Analytics module Standart Plan $47.00 Flat Rate,Per Month It includes: - 3 users - 3 channels to choose from (WhatsApp, Instagram, Telegram, Facebook) - Chatbots for all your channels - Message CRM (Omnichannel Inbox) - Automated task assignment - Chat for website - Triggers - Website integration - Sales funnel (your clients organized by columns) - Mass sending via WhatsApp - Tasks module - Analytics module Pro Plan $93.00 Flat Rate,Per Month It includes: - 10 users - 10 channels to choose from (WhatsApp, Instagram, Telegram, Facebook) - Chatbots for all your channels - Message CRM (Omnichannel Inbox) - Automated task assignment - Chat for website - Triggers - Sales funnel (your clients organized by columns) - Mass sending via WhatsApp - Tasks module - Analytics module - Website integration ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[ Messenger](https://www.capterra.com/p/224532/Messenger/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.