--- title: "eShoppingAdvisor Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about eShoppingAdvisor Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/10020747/eShoppingAdvisor/" page_type: "product" language: "en" --- # eShoppingAdvisor Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) eShoppingAdvisor ## What is eShoppingAdvisor? eShoppingAdvisor is an advanced tool for the automatic collection, management, and analysis of reviews that helps eCommerce businesses build trust with customers by improving their online credibility. Merchants choose eShoppingAdvisor to enhance user experience, gain greater visibility in search engines, increase conversions and sales, and develop and maintain a solid online reputation. eShoppingAdvisor's features include: tools for inviting reviews with follow-up reminders, validation of feedback in compliance with current Omnibus regulations, advanced moderation systems, importation and synchronous responses to third-party reviews, dynamic badges with ratings and the latest eshop reviews, detailed analysis and reporting on reviews, product feed importation into our comparator and search engine for eCommerce, and many other innovative functionalities. ## What is eShoppingAdvisor used for? [Review Management](https://www.capterra.com/review-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price €29 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Customer Experience / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for eShoppingAdvisor?[Manage this product listing](https://www.g2.com/products/eshoppingadvisor/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### eShoppingAdvisor 5.0 (20) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price €29 Flat Rate, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (20) Ease Of Use 4.6 (10,499) Value For Money 4.6 (20) Value For Money 4.4 (6,536) Customer Service 5.0 (20) Customer Service 4.3 (5,845) ## eShoppingAdvisor alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) Highest Rated [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) [4.8 (336)](https://www.capterra.com/p/161326/Broadly-Reviews/reviews/) Starting price $249.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161326/Broadly-Reviews/) [View all alternatives](https://www.capterra.com/p/10020747/eShoppingAdvisor/alternatives/) ## FAQs about eShoppingAdvisor Overview ### Which roles and teams benefit most from eShoppingAdvisor? eShoppingAdvisor is most used by business owners, administrators, and retail or commerce teams that need to strengthen online credibility and convert more shoppers. Marketing and sales leaders use it to improve customer engagement and reputation, while customer care and office staff support review collection, response workflows, and day-to-day customer communication. Answer based on 20 reviews Overview ### What company size and industries is eShoppingAdvisor built for? eShoppingAdvisor is built for small eCommerce businesses, with 100% of reviewers from small companies and Retail leading at 35%. It serves the eCommerce sector overall, with additional use in Apparel & Fashion and Cosmetics at 10% each, and is most often used for review management. Answer based on 20 reviews Features and Usability ### What are the key features of eShoppingAdvisor? eShoppingAdvisor offers review management, review requests, and review monitoring, plus ratings and feedback management for customer input. It also includes real-time analytics, customizable reports, alerts/notifications, and sentiment analysis. Additional features include CRM, campaign management, email and SMS messaging, widgets, website integration, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? eShoppingAdvisor starts at €29 per month with the Lite plan, a flat-rate option for ecommerce review management. It includes up to 20 monthly review invitations, a public listing on eShoppingAdvisor.com, plus a free version and a free trial. Pricing feedback is mixed: some reviewers call it competitive, while others find it too high. Answer based on 4 reviews Integrations ### Which third-party tools and platforms does eShoppingAdvisor integrate with? eShoppingAdvisor integrates with 10 third-party tools and platforms, including Google Analytics 360, Google Maps, and Google My Business Pro Services for analytics and local listings, plus Shopify Multi Carrier Shipping Label, WooCommerce, PrestaShop, OpenCart, and Wix for ecommerce operations. It also connects with Ecwid, Magento 2, Joomla, and nopCommerce. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does eShoppingAdvisor offer? eShoppingAdvisor provides live online training sessions for teams getting started. This format supports guided instruction with a trainer and can be used for setup walkthroughs, feature demonstrations, and questions during onboarding. No other training formats are listed in the catalog data. Getting Started and Support ### What customer support options does eShoppingAdvisor offer? eShoppingAdvisor provides Email/Help Desk, FAQ/Forum, Phone Support, and Chat. Users describe the support team as prepared, available, and quick to resolve problems, with straightforward help during setup and integration. The product is also seen as easy to use, which helps reduce support needs. Answer based on 3 reviews ## Features AI summary Based on 2,212 Review Management reviews Capterra data shows that buyers of review management software rank the following features as their top priorities: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**50%**) - **Review Monitoring** (**48%**) eShoppingAdvisor supports all three of the features reviewers value most: **Review Request**, **Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer reviews, manage incoming feedback in one place, and keep track of brand sentiment across review channels, allowing teams to respond faster and improve the customer experience. Review Request 5.0 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Review Monitoring 4.8 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Negative Feedback Management 4.7 (15) 60.00% of 15 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Campaign Management 4.8 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Response Management 4.9 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Dashboard 4.8 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics eShoppingAdvisor 50 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Negative Feedback Management: Identify, track, and respond to negative feedback - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Badge Management: Allows businesses to manage badges from review websites. - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Social Sharing: Allows businesses to share their videos on social media. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.6 (20) 4.6 Based on 20 reviews ## Pricing Value for money 4.6 (20) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10020747/eShoppingAdvisor/pricing/) Lite €29.00 Flat Rate,Per Month It includes: - Presenza del tuo eCommerce sul portale pubblico eShoppingAdvisor.com Pro €69.00 Flat Rate,Per Month Company €79.00 Flat Rate,Per Month Value for money 4.6 (20) 4.6 Based on 20 reviews ## Integrations [ Wix](https://www.capterra.com/p/169007/Wix/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Joomla](https://www.capterra.com/p/161648/Joomla/)[ Ecwid](https://www.capterra.com/p/143648/Ecwid/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[ OpenCart](https://www.capterra.com/p/143516/OpenCart/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (20) 5.0 Based on 20 reviews ## User reviews Overall rating 5.0 Based on 20 reviews Filter by rating 5(20) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AA antonino A. responsabile commerciale Furniture ### "Ottimi in tutto" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 26, 2024 Ci troviamo molto bene da anni e non abbiamo mai avuto ripensamenti Pros Tutto funziona alla perfezione, ben visibile Cons nessuno ad oggi il tutto è a misura e al passo con i tempi Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CN Claudio N. CEO Farming ### "Un servizio essenziale per migliorare la reputazione online" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 12, 2024 La nostra esperienza complessiva con eShoppingAdvisor è stata estremamente positiva. La piattaforma è uno strumento essenziale per migliorare la reputazione online, grazie alla sua semplicità d'uso e alla qualità del feedback che consente di raccogliere. Il servizio clienti è stato di grande supporto, e l'integrazione tecnica è stata priva di complicazioni. Consigliamo vivamente eShoppingAdvisor a chiunque voglia ottenere recensioni autentiche e migliorare la propria offerta digitale. Pros La piattaforma è estremamente facile da usare e molto intuitiva, rendendo la gestione delle recensioni semplice e veloce. Uno dei maggiori punti di forza è la possibilità per i clienti di recensire la loro esperienza d'acquisto sotto diversi punti di vista, fornendo feedback dettagliati. Inoltre, l'integrazione è davvero semplice. Il servizio clienti si è dimostrato disponibile e pronto a rispondere a qualsiasi domanda o risolvere eventuali problemi. Cons Non abbiamo riscontrato particolari svantaggi nell'utilizzo della piattaforma. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MP Maurizio P. Coo-titolare Sporting Goods ### "Maurizio chiamu sport" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 July 23, 2024 Valuteremo se rinnovarlo o meno il prossimo anno visto i costi troppo alti Pros Che racchiude tutte le recensioni anche dei nostri market Place Amazon e eBay Cons Il costo è troppo alto per quello che serve a noi Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MF Mattia F. Impiegato Retail ### "Il non plus ultra della professionalità e disponibilità" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 4, 2024 Collaboriamo con eShopping Advisor da oltre due anni e possiamo testimoniare la facilità d'implementazione del loro modulo sul nostro sito Estraggo. L'assistenza clienti è preparata e disponibile a risolvere rapidamente qualsiasi problema si possa verificare ed è un piacere relazionarsi con loro. Possiamo pertanto consigliare a chiunque abbia un E-commerce, di rivolgersi a loro al fine di raccogliere recensioni verificate dai propri clienti. Pros \- Servizio efficiente e semplice da usare. - Assistenza clienti preparata e disponibile a risolvere rapidamente eventuali problemi. Cons Non abbiamo nulla da segnalare in particolare. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MM Mary M. Impiegata Environmental Services ### "Recensioni Ecommerce per chi inizia" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 2, 2024 Ottima assistenza ed ottimo strumento per Ecommerce di piccole/medie dimensioni Pros Rapporto qualità prezzo rispetto ai competitor. Cons Non é possibile suddividere la richiesta recensione prodotto dall’esperienza di acquisto nella e-mail legata alla consegna dell’ordine. Switched from [ekomite](https://www.capterra.com/p/10010892/ekomite/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Per il tipo di progetto era sufficiente quello che offre il software Reasons for choosing eShoppingAdvisor Per il prezzo competitivo e gli strumenti a disposizione Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RG Raffaele G. Co-founder Arts and Crafts ### "Ottimo servizio di gestione delle recensioni" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 28, 2024 Pros Servizio facile da usare, fa tutto quel che promette, ha il pregio di avere un'ottima assistenza clienti. Cons Nulla da segnalare in senso negativo sul servizio Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DL Davide L. Customer Care Retail ### "Professionalità e Disponibilità Senza Pari" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 28, 2024 Pros La disponibilità costante alle nostre richieste e la tangibile professionalità del loro team. Cons Non abbiamo riscontrato disservizi né aspetti negativi da segnalare. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LD Loris D. Media Retail ### "Servizio TOP!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2024 Pros Assistenza disponibile sempre tempestivamente, molto gentile ed efficiente nel rispondere a dubbi eo/ perplessità sul servizio. Cons Al momento per il nostro tipo di utilizzo non abbiamo trovati aspetti negativi, anche rispetto alla concorrenza i prezzi sono più bassi ed il tipo di servizio non è da meno! Switched from [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) il prezzo troppo alto di trustpilot in relazione al servizio offerto. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SS Saverio S. Imprenditore Food & Beverages ### "Ottimo software di recensioni e assistenza efficiente" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2024 Pros Possibilità di importare recensioni di piattaforme terzi, per chi inizia può ottenere già un gran numero di recensioni per consolidare la riprova sociale. Cons mancano recensioni snippet google che però stanno implementando Alternatives considered [eTrusted Experience Feedback Solution](https://www.capterra.com/p/231906/eTrusted/) Reasons for choosing eShoppingAdvisor più competitivo e più funzionalità Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SP Stefano P. Tutte Apparel & Fashion ### "Ottimo servizio" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2024 Pros Servizio, facilità di installazione, veloce assistenza Cons In linea di massima non c'è nulla che non mi piace per quello che serve a noi Switched from [eTrusted Experience Feedback Solution](https://www.capterra.com/p/231906/eTrusted/) Prezzo più basso per un servizio molto simile Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/10020747/eShoppingAdvisor/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.