# RingCX Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about RingCX Software - reviews, pricing plans, popular comparisons to other Contact Center products and more. Source: https://www.capterra.com/p/10020748/RingCX --- # RingCX Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) RingCX ## What is RingCX? RingCX is an AI-powered contact center solution designed to optimize customer engagement. It provides rich omnichannel support, combining voice, video, SMS, email, chat, and 20+ digital channels—including social media platforms like Facebook and Twitter, as well as messaging apps like WhatsApp. With a unified interface, agents can manage interactions from a single pane of glass. Deployment is quick and straightforward, thanks to a centralized administrative interface, enabling setup within days instead of weeks. The platform integrates seamlessly with RingEX, allowing agents to collaborate with internal experts for improved first contact resolution. RingCX's pricing model is designed for predictability and cost savings, offering unlimited domestic minutes to streamline budgeting. This comprehensive solution aims to enhance customer experience and operational efficiency before, during, and after interactions. ## What is RingCX used for? [Call Center](https://www.capterra.com/call-center-software/)[VoIP](https://www.capterra.com/voip-software/)[Call Recording](https://www.capterra.com/call-recording-software/) Overall rating Based on 253 user reviews Reviews sentiment Positive 81% Neutral 12% Negative 7% Pros & cons Comprehensive and customizable tools Streamlined and intuitive operation Slow and unhelpful assistance Starting price $65 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RingCX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.ringcentral.com/&name=RingCX) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RingCX 4.2 (253) VS. [4.7 (858)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $65 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (245) Ease Of Use 4.8 (858) Value For Money 4.0 (157) Value For Money 4.5 (770) Customer Service 4.2 (197) Customer Service 4.6 (789) ## RingCX alternatives Highest Rated [4.8 (314)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (136)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,072)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/242186/RingCentral-Contact-Center/alternatives/) ## Who uses RingCX? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive and customizable tools 82% positive reviews out of 33 Most reviewers appreciate features for their versatility, extensive customization, and ability to support diverse business needs. Srushti B Administrative assistant, 201 - 500 employees. "I like the popup feature from the extension that appears whenever I hover my cursor over any contact number." Slow and unhelpful assistance 45% negative reviews out of 56 Most reviewers describe customer support as difficult to reach, slow to respond, and often unable to resolve issues. Connor S Brokerage Operations Associate, 2 - 10 employees. "We had some difficulties with their customer support team as our account managers on file took very long to reply to some of our emails." Streamlined and intuitive operation 96% positive reviews out of 25 Most reviewers find ease of use important, highlighting straightforward setup, simple navigation, and quick task completion. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Routing 4.1 (32) 71.88% of 32 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Center Management 4.3 (28) 78.57% of 28 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Recording 4.2 (25) 60.00% of 25 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Logging 4.5 (24) 50.00% of 24 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Caller ID 4.1 (22) 77.27% of 22 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Monitoring 4.4 (18) 72.22% of 18 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance RingCX 108 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Record audio or import/upload audio files System that automatically dials calls Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Dials outbound calls automatically A call center that both makes and receives calls Track and manage schedules and meetings via an integrated calendar Integration with third-party call center software Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Voice conversion to text Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Store caller information within an accessible database Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Manage, store and organize emails within the system or via third-party apps Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Assign working shifts or tasks to employees based on their availability Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Designed for call centers For Cloud-based phone system that sends and receives calls via the internet. Form predictions based on past and present data/trends A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Track and monitor a specific set of keywords Predict labor requirements based on past and present data/trends Store information about leads or contacts and track, manage and nurture them throughout the sales process Manage contacts across multiple mailing lists Ability to chat online in real time Agents choose who to call and when Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Two-way actions and communication between multiple users in real time Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Automatically record calls at predetermined times Save a screenshot of your desktop as an image Record and save a video file of what is happening on a computer screen Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Allow users to access multiple services after entering their login credentials once Track employee skills, competencies, training & qualifications Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection SaaS, web-based, online deployment Create, design and manage workflows for repetitive tasks A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.3 (203) 4.3 Based on 203 reviews ## Pricing Value for money 4.0 (157) Free Trial [View pricing plan details](https://www.capterra.com/p/242186/RingCentral-Contact-Center/pricing/) RingCX $65.00 Per User,Per Month It includes: - Virtual Attendant - Third-party Integrations - Workforce Engagement Management - Multi-Language - Artificial Intelligence (AI) Value for money 4.0 (157) 4.0 Based on 157 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (197) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (197) 4.2 Based on 197 reviews ## User reviews Overall rating 4.2 Based on 253 reviews Filter by rating 5(136) 4(69) 3(30) 2(7) 1(11) Mentioned topic Sorted by most recent Cayla F. Paralegal Law Practice ### "We love ring central! " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2026 We have had a wonderful experience. The onboarding was easy, which previously with our old company was very difficult. The techs did everything they could to make sure that we had an easy transition. The app and phones themselves are great. Pros RingCentral was a great switch for us. It is much better value and made our call management much easier. There are tons of customization tools you can use, and there are so many options. There are rarely any issues or bugs. It is very user friendly and the customer support is great! We rarely even have to call them because the program is very easy to understand. Cons The only thing I would say that I don't like is that there isn't a very in depth training course. When we were first onboarded we had a training session, but you really learn by just doing. The more calls you take and transfer, etc. the more you learn. I do wish there were more videos and training material. Switched from [UNIVERGE BLUE CONNECT](https://www.capterra.com/p/253518/UNIVERGE-BLUE-CONNECT/) We were having SO many issues. Calls were dropping, being missed, etc. It was a nightmare. Ring Central was the best switch we made! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 26, 2026 Hey Cayla, it is wonderful to hear that your transition was so smooth and that you have found the customization tools and overall value to be a great switch! Moving from a difficult legacy system to one that is easier to understand is a huge win for any team's morale. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at review@ringcentral.com to continue the conversation together. AU Anonymous User Director of Sales and Marketing Internet ### "Functional But Not User Friendly" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 March 1, 2026 Pros Ring Central provides a VOIP with the ability to send and receive calls, texts, and voicemails. It is customizable. Cons The user experience just didn't make sense to me. It was not usable. Even though I had it, I would user other options on a day to day basis. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 4, 2026 Thank you for your honest feedback. We are glad that the core VOIP features—calls, texts, and voicemails—work as intended, but we are concerned to hear that the user experience has not yet clicked for you. Please reference this review and email the Review Team directly at review@ringcentral.com so we can continue the conversation and help improve your experience however we can! Sera A. Realtor Real Estate ### "Ring central for all calls" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 12, 2026 Overall great experience! Good custumer support and no issues. There is value in my money. No bugs or issues ever and very secure. Pros All ring central items are great and used for comunication. In general it has customized options for your calls and communication. Cons The sytem is nice, maybe a little dated in imaging could use a little tuned up in colors and upgrades Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 4, 2026 Hey Sera, thank you for the fantastic feedback! We are thrilled to hear that you have had an overall great experience with RingEX and that you find the system to be secure, bug-free, and a strong value for your investment. Knowing that our customer support meets your expectations is amazing. If you are interested in continuing the conversation and sharing more about your experience, please reference this review and email us directly at review@ringcentral.com. HB Holly B. Resolution specialists Consumer Services ### "RIngcentral CX is a great product for small call centers " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2026 It is great overall. Every communication means is integrated to allow the representative to stay in the interface to allow more cohesion and control Pros It used AI technology to suggest verbiage for the clients sentiment. It gave a scoring perspective to indicate how engaged the client was in the process. Cons I don't like AI being used to gage dialogue, it micromanages the client communication process and allows supervising managers to expect more from the customer service representatives. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 10, 2026 Hey Holly, thank you for your thoughtful and detailed review! We are pleased to hear that our unified communication tools are providing the cohesion and control your team needs to stay efficient within a single interface. It is also great to know that you are seeing the practical benefits of our AI technology, specifically in how it suggests verbiage and provides a scoring perspective to help gauge client engagement. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral, Holly! KH Karen H. Attorney Law Practice ### "Good product and value." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 January 14, 2026 Overall positive experience other than the points listed previously. I would still recommend the product. Pros Decent value for the money and relatively reliable and clear system. Allows for use at multiple locations work same phone numbers. Cons Support when needed can be challenging at best. Frustrated at times when trying to get help when there is a problem. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 15, 2026 The Review Team appreciates you for providing us with your valued feedback! We are happy to hear that RingCX is delivering a positive experience and the reliable, clear audio quality your business deserves. It is great to know that our multi-site functionality is making it easy for you to maintain a consistent presence across all your locations. We would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. We appreciate your loyalty and recommendation, Karen! AU Anonymous User BDM Transportation/Trucking/Railroad ### "Yes to RingCX" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 5, 2026 I will continue to use RingCX due to its functionality and ease of use. I have become very familiar with RingCX so it would be difficult for me to change platforms Pros Clarity and ease of use. The app and the site are very easy to navigate. I have never had to contact RingCX support Cons Sporadic interuptions of service. For example, being logged out automatically. Very inconvenient if I am in th middle of a task Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 7, 2026 The Review Team appreciates you for providing us with your valued feedback! We are happy to hear that RingCX has been easy to navigate and has provided the functionality you need to stay productive in your daily tasks. We would like to investigate these interruptions further to help ensure a smooth process for you. Please reference this review and email the Review Team directly at review@ringcentral.com with more information so we can help improve your experience however we can. Thank you for choosing RingCentral! CN Carli N. Scheduler Consumer Goods ### "Easy to use, effective. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 19, 2025 My overall experience was positive with ring central. Very simple to use and the updates didn't cause any issues. Pros What I like most about RingCentral is it was easy to use. Phone quality was always good. Also finding my recorded calls was easy. Cons I cannot think of anything at this time that I liked least about ring central. We have switched to a new system but it worked fine while we did have it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 7, 2026 Hey Carli, it is wonderful to know that our regular updates provided a smooth process for your team without causing any disruptions to your workflow. We aim to provide a product and service that diminishes barriers and ensures an exceptional experience by empowering your business, and we are glad we could support you while you were using our platform. Please do not hesitate to reach back out if you ever want to revisit our services! LS Liz S. Business Development Medical Devices ### "RC is one of the better CRM available. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 23, 2025 So fantastic when starting a new project with leads and customers. Love how easy it was to keep track of SMS and emails, voicemails. Pros Amazing phone support. SMS messaging, Value for money, easy learning curve, all extremely useful and fun as well. Cons Hmm, wish that ring central allowed us to forward messages and incoming calls to my cell phone, I believe that may actually exist but our admin didn't utilize all possible options. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 7, 2026 Hi Liz, we are thrilled to hear that you are enjoying our phone support, finding value in our SMS tools, and having a fun experience while starting new projects with your leads. If you are interested in sharing more about your experience, please reference this review and email the Review Team at review@ringcentral.com. Thank you for being a valued RingCentral customer! CN Cici N. Attorney Law Practice ### "Works on the Go and Is Great Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 18, 2025 Overall the experience has been positive. I think that RingCX is a excellent tool for remote offices, and people who need the ability to have a platform for internal calls and external calling as well. Pros I like that there is both an app and the ability to make calls from any place. I think that it has some wonderful easy to use navigation and think it is a good product for offices. Cons With the new texting regulations, it is a bit fustrating that you can no longer easily text outside numbers. So at times you receive texts but cannot respond to them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 8, 2026 Hey Cici, we are thrilled to hear that RingEX and its mobile app are serving as excellent tools for your remote office, providing the flexibility to make calls from any location with ease. The Review Team would love the opportunity to learn more from you about your experience with our products and service; please reference this review and email us directly at review@ringcentral.com to continue the conversation together. Thank you for being a loyal RingCentral customer, Cici! SC Sam C. Dispatcher Transportation/Trucking/Railroad ### "Get service for call centers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 27, 2025 Pros Its an easy set up and worth the value. There is a lot of phone support and easy to access portal. Also easy to see voicemail in audio and transcription form. Cons It skips calls sometimes, when multiple lines connected. There is not much else to dislike about this service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 8, 2026 The Review Team appreciates you for providing us with your valued feedback! We are happy to hear that RingCX provided you with an easy setup and a user-friendly portal for managing your audio and transcribed voicemails. We would love the opportunity to learn more from you about your experience with our products and service. Please reference this review and email us at review@ringcentral.com to continue the conversation together. Thank you for choosing RingCentral, Sam! 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