--- title: "Formbricks Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Formbricks Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/10020850/Formbricks/" page_type: "product" language: "en" --- # Formbricks Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Formbricks ## What is Formbricks? Formbricks is designed specifically for Customer Experience Professionals, providing a robust, privacy-first, and open-source survey platform to gather, analyze, and act on customer feedback. With Formbricks, you can seamlessly capture real-time insights into customer behavior, preferences, and pain points. Our advanced analytics tools enable you to transform raw data into actionable strategies, helping you enhance customer satisfaction and loyalty. Formbricks empowers your team to make data-driven decisions that improve the overall customer experience. Prioritizing data security and privacy, Formbricks ensures that all customer interactions are handled with the utmost confidentiality. The open-source nature of Formbricks offers unmatched flexibility, allowing you to customize and scale the platform according to your unique business needs. Trust Formbricks to be your partner in elevating customer experience and driving long-term success. ## What is Formbricks used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Formbricks?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://formbricks.com&name=Formbricks) ## Formbricks Overview Updated September 2026 AI summary Formbricks enables organizations of all sizes to collect and manage customer feedback through surveys and polls, supporting customer experience initiatives with customizable branding, multi-channel data collection, and sentiment analysis. Its features include feedback management, dashboards, and text analysis, while integration options and access controls help teams collaborate and connect insights across platforms. Deployment is available via cloud or Linux. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Formbricks 5.0 (2) VS. [4.7 (2,924)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $99 Flat Rate, Per Year Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.7 (10,493) Value For Money 5.0 (1) Value For Money 4.5 (6,530) Customer Service 4.0 (1) Customer Service 4.5 (5,839) ## Formbricks alternatives [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (979)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (6,996)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (3,473)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Formbricks Overview ### What company size and specific industries is Formbricks built for? Formbricks is designed for organizations in Health Care, Financial Services, Governmental Organizations, and EU-based companies that need a privacy-first approach. The description does not specify a company size, so it appears suited to organizations of any size within these regulated or privacy-focused sectors. Features and Usability ### What are the key features of Formbricks? Formbricks offers survey and feedback management with NPS survey structure, survey/poll management, and multi-channel data collection. It also includes customer segmentation, engagement tracking, sentiment analysis, text analysis, trend analysis, dashboard and data visualization tools, access controls/permissions, customizable branding and fields, tagging, multi-language support, and third-party integrations. Integrations ### Which third-party tools and platforms does Formbricks integrate with? Formbricks integrates with 8 third-party tools, including Airtable, Google Sheets, Notion, Slack, Webhook Relay, Zapier, n8n embed, and n8n.io. Its catalog covers productivity, messaging, automation, and webhook-based workflows for sending survey and form data into connected systems. Getting Started and Support ### What training and onboarding options does Formbricks offer? Formbricks provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online options support guided setup, while documentation and videos give teams written and visual reference material for self-paced learning and feature review. Getting Started and Support ### What customer support options does Formbricks offer? Formbricks provides email/help desk support, FAQ/forum access, a knowledge base, and chat. These channels give users multiple ways to find answers or contact support directly. No reviewer feedback is available on response speed, helpfulness, or common support issues, so support experience details cannot be assessed. ## Features AI summary Based on 3,764 Customer Experience reviews Not all Customer Experience products cover every priority buyers look for. Here’s what Capterra reviewers identify as most important when choosing a solution: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Formbricks includes **Feedback Management** and **Surveys & Feedback**, giving teams a way to collect customer input and manage responses in one place. However, it does not include **Reporting/Analytics**. Instead, it offers **Customizable Fields** (**41%**), which can help businesses capture more relevant customer data and tailor feedback workflows to fit different use cases, providing teams with more flexibility when organizing insights and acting on customer needs. Feedback Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Customizable Branding 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Survey/Poll Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create and administer polls and surveys Engagement Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Third-Party Integrations 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Trend Analysis 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Review data from past periods to reveal recurring tendencies and predict future performance Formbricks 19 features Define levels of authorization for access to specific files or systems Provides a channel for team members to share AI models, media files, communicate, and work together Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Assembly of graphs and charts for visualizing and tracking statistics/metrics Graphical representation of data Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Collect information from multiple sources Manage and support multiple languages Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Categorize emotions expressed and identify if they are positive, negative or neutral Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version Community Edition $0.00 Enterprise Edition (On Premise) $99.00 Usage Based,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Notion](https://www.capterra.com/p/186596/Notion/)[ Airtable](https://www.capterra.com/p/146652/Airtable/)[ n8n.io](https://www.capterra.com/p/198028/n8n-io/)[ n8n embed](https://www.capterra.com/p/267441/n8n-embed/)[ Webhook Relay](https://www.capterra.com/p/211469/Webhook-Relay/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GM Guillaume M. Founder Information Technology and Services ### "Excellent no-code feedback tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 24, 2024 It saves us tons of times and can be used across all the departments of our company. Pros \- Super easy to self-host with one-click deployment - Completely open-source and privacy-first - No-code setup for website surveys - Fully customizable survey design to match any brand Cons Not much, maybe self-hosting could be a bit easier. Switched from [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) [XM for Employee Experience](https://www.capterra.com/p/140443/Qualtrics-Employee-Engagement/) We were looking for a more modern tool and easier to manage. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MC Marketa C. COO Information Technology and Services ### "Intuitive & open-source survey builder" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 16, 2024 Great integration with Slack and Google Sheets Pros Very easy to use and customizable survey builder. Great amount of survey templates Cons Not much, I'm quite happy with it! Thanks for the great product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.