# DeskDay Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about DeskDay Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/10020891/DeskDay

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# 

 DeskDay Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 3, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

DeskDay

## What is DeskDay?

DeskDay is redefining how MSPs and IT teams deliver IT support. It’s a modern, AI-driven PSA designed around ease of use, not clutter. From a chat-based service desk to project management, billing, contracts, reporting, and workflow automation, everything lives in one unified ecosystem. At the heart of DeskDay is Helena, the AI assistant that helps teams respond faster, stay informed, and reduce manual work. End users meet MSPs where they already are: Microsoft Teams, web, mobile, and desktop (with SMS and Slack coming soon). This isn’t just another PSA. It’s a customer-centric, omnichannel support experience where every interaction matters, and nothing falls through the cracks.

## What is DeskDay used for?

[Help Desk](https://www.capterra.com/help-desk-software/)[IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$79

Per User, Per Month

Free trial  
available

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Do you work for DeskDay?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://deskday.ai&name=DeskDay)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### DeskDay

0.0

VS.

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting Price

$79

Per User, Per Month

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.3 (3,594)

Value For Money

0.0 (0)

Value For Money

4.2 (2,648)

Customer Service

0.0 (0)

Customer Service

4.3 (2,758)

## DeskDay alternatives

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

AI Summarization

Uses AI to condense large amounts of text, audio, or video data into a coherent form

Automated Routing

Tickets are automatically assigned to specific agents based on predefined rules

Knowledge Base Management

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Mobile App

Access the system via a mobile application

Multi-Channel Communication

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

DeskDay 14 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Uses AI to condense large amounts of text, audio, or video data into a coherent form

Tickets are automatically assigned to specific agents based on predefined rules

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Access the system via a mobile application

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Streamlining repetitive tasks and activities through automated and predefined workflows

Engage in direct, instant messaging with customers, users, etc.

Notifications that are delivered to users as soon as an event occurs

View and track pertinent metrics to find patterns and gain insights from data

Online portal through which end users can access the system, manage tasks, or obtain information

Allow users to access multiple services after entering their login credentials once

Allow customers/users to submit support queries and service requests

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

## Pricing

Free Trial

DeskDay Monthly Pricing (Pay as You Go)

$79.00

Per User,Per Month

DeskDay Annual Pricing (Best Value)

$59.00

Per User,Per Month

## Integrations

[

QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[

Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[

Hudu](https://www.capterra.com/p/10005281/hudu/)[

nAbleMD](https://www.capterra.com/p/75736/nAbleMD/)[

Level](https://www.capterra.com/p/231234/Level/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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