--- title: "Klearcom Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Klearcom Software - reviews, pricing plans, popular comparisons to other Speech Analytics products and more." source_url: "https://www.capterra.com/p/10020906/Klearcom/" page_type: "product" language: "en" --- # Klearcom Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Klearcom ## What is Klearcom? Domestic IVR testing In Over 100+ Countries. Experience real-time toll and toll-free number testing with Klearcom’s single-test SaaS platform, featuring fixed line/GSM, no installation, and 24/7 triage. Klearcom has developed a non-intrusive AI-Driven SaaS platform that ensures multinational contact centers are the first to know about issues with their domestic speech-based IVRs, pinpointing root causes in real-time. Klearcom helps avoid customer outages in over 100+ countries. Our AI platform rapidly detects and addresses problems, analyzing the full customer call path, benchmarking performance, and alerting on every issue. Using machine learning, automatic speech recognition, and audio fingerprinting, we provide a holistic view of the call from customer to agent with a single test, which is highly attractive to our enterprise customers. ## What is Klearcom used for? [Automated Testing](https://www.capterra.com/automated-testing-software/)[IVR](https://www.capterra.com/ivr-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Per Feature, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Klearcom?[Manage this product listing](https://www.g2.com/products/klearcom-platform/claim_requests/new?auto=true) ## Klearcom Overview Updated September 2026 AI summary Klearcom supports midsize and enterprise organizations in managing and optimizing their contact center operations with IVR, automated testing, and speech recognition capabilities. It offers features such as call routing, monitoring, recording, and multi-channel communication, alongside options for real-time analytics and third-party integrations. Klearcom is available across cloud and multiple device platforms for flexible deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Klearcom 4.8 (11) VS. [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price $0.01 Per Feature, Per Year Starting Price $0.0079 Usage Based Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (11) Ease Of Use 4.1 (698) Value For Money 4.8 (10) Value For Money 4.2 (678) Customer Service 5.0 (11) Customer Service 4.0 (648) ## Klearcom alternatives [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) Highest Rated [DeepCall](https://www.capterra.com/p/253222/DeepCall/) [4.9 (18)](https://www.capterra.com/p/253222/DeepCall/#reviews) Starting price $700.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/253222/DeepCall/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) [View all alternatives](https://www.capterra.com/p/10020906/Klearcom/alternatives/) ## FAQs about Klearcom Overview ### Which roles and teams benefit most from Klearcom? Klearcom is most used by contact center leaders, telecom and UCaaS operations teams, and infrastructure or systems specialists who need to test call flows, monitor voice performance, and resolve service issues quickly. Project and service delivery managers use it to validate deployments, reduce disruption, and improve customer communication reliability. Answer based on 11 reviews Overview ### What company size and industries is Klearcom built for? Klearcom is built primarily for enterprises, with 91% of reviewers from enterprise companies, and it is used most in telecommunications at 27%. It serves multinationals and contact center-heavy sectors, with additional reviewer presence in retail and information technology and services, each representing 18%. Answer based on 11 reviews Features and Usability ### What are the key features of Klearcom? Klearcom offers call center management, call routing, automatic call distribution, call recording, and call reporting for voice operations. It also includes IVR, predictive dialer, callback scheduling, and workflow management, plus real-time monitoring, alerts/notifications, benchmarking, and multi-channel communication with chat, live chat, and SMS messaging. Integrations ### Which third-party tools and platforms does Klearcom integrate with? Klearcom connects natively to HubSpot Content Hub, Jira Align, PagerDuty, SNMP.Net Component, ServiceNow IT Service Management, ServiceNow Problem Management, and Zoho CRM Plus. These integrations cover CRM, IT service management, incident response, and monitoring workflows, giving teams a focused set of seven third-party tools and platforms. Getting Started and Support ### What training and onboarding options does Klearcom offer? Klearcom provides in-person training, live online sessions, webinars, documentation, and videos. In-person training supports guided instruction, live online sessions and webinars offer scheduled remote learning, documentation gives written reference material, and videos support self-paced review of product features and setup steps. Getting Started and Support ### What customer support options does Klearcom offer? Klearcom provides email/help desk support, an FAQ/forum, a knowledge base, phone support, 24/7 live rep assistance, and chat. No reviewer feedback on support quality is available, so support speed, helpfulness, and common frustrations cannot be described here. ## Features AI summary Based on 558 Speech Analytics reviews Capterra data shows that buyers of IVR software rank the following features as their top priorities: - **Call Center Management** (**53%** of reviewers rated this feature as critical) - **Call Routing** (**57%**) - **Automatic Call Distribution** (**52%**) Klearcom supports all three of the features reviewers rate most important: **Call Center Management**, **Call Routing**, and **Automatic Call Distribution**. Together, these capabilities help businesses manage contact center operations, direct callers to the right destination faster, and distribute incoming calls efficiently, allowing teams to improve response handling and deliver more consistent customer service. Call Recording 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Real-Time Monitoring 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Reporting/Analytics 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Multi-Language 5.0 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Manage and support multiple languages Activity Dashboard 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications 5.0 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Klearcom 70 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Assessment Management: Creation, administration, and evaluation of assessments or tests - Audio Capture: Record audio or import/upload audio files - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Automatic Transcription: Use AI to convert voice into text automatically - Benchmarking: Compare key metrics for the business against prominent players in the industry - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Employee Coaching Tools: Conduct & deliver coaching sessions to improve employee performance or facilitate development - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Hierarchical View: Organize test cases into hierarchical test plans - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Load Scenarios: Create scenarios that can be used to manage testing environments - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Move & Copy: Copy and paste test cases in order to use the same tests in different suites and plans - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Parameterized Testing: Allows developers to run the same test over and over again using different values - Performance Testing: Allows developers to check if their applications/web browsers are running as expected. - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Requirements-Based Testing: Assess the performance and functionality of software by testing against predefined requirements and specifications - SMS Messaging: Send messages via SMS - Stress Testing: Tests software, websites, and servers by applying stress on all components - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Test Script Reviews: Ability to create, review and approve test scripts - Testing Scripts: Pre-written scripts that simulate situations within each test - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (11) 4.5 Based on 11 reviews ## Pricing Value for money 4.8 (10) Free Trial Klearcom Pricing $0.01 Per Feature,Per Year Value for money 4.8 (10) 4.8 Based on 10 reviews ## Integrations [ PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[ HubSpot Content Hub](https://www.capterra.com/p/201318/HubSpot-CMS/)[ Zoho CRM Plus](https://www.capterra.com/p/182207/Zoho-CRMPlus/)[ ServiceNow IT Service Management](https://www.capterra.com/p/152874/ServiceNow-Knowledge-Management/)[ ServiceNow Problem Management](https://www.capterra.com/p/152872/ServiceNow-Problem-Management/)[ Jira Align](https://www.capterra.com/p/177246/AgileCraft/)[ SNMP .Net Component](https://www.capterra.com/p/84359/SNMP-Net-Component/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (11) 5.0 Based on 11 reviews ## User reviews Overall rating 4.8 Based on 11 reviews Filter by rating 5(9) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MT Margot T. Global Contact Center Manager Information Technology and Services ### "Excellent Partner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2025 Overall, my experience with Klearcom has been very positive. The platform has significantly improved our ability to manage and test our phone lines and IVR systems. The automation and validation features have ensured that we maintain high-quality service for our end customers. Klearcom has also been a valuable partner in documenting our current systems, which has been essential for our transition to new technologies. The ongoing benefits and improvements in efficiency and reliability have made Klearcom an excellent choice for our needs. Pros What I liked most about Klearcom is its powerful automation capabilities. The ability to test phone lines regularly and automatically has been a game-changer for us. Klearcom's tools have also been instrumental in catching issues with our system during off hours, which helps us avoid any impact on business operations. Additionally, the auto discovery feature has saved us a significant amount of time by accurately documenting our "as is" state, which is crucial for our transition to a new system. Cons There isn't anything I liked the least about Klearcom. The team has been incredibly responsive and supportive throughout our implementation process. Whenever we encountered any issues or had questions, they were quick to provide assistance and solutions, ensuring that our transition was as smooth as possible. Their dedication to customer service has been outstanding and has made a significant positive impact on our experience. Alternatives considered [HammerTech](https://www.capterra.com/p/186670/HammerTech/) Reasons for choosing Klearcom We chose Klearcom over alternative products due to its comprehensive automation and testing capabilities, which allow us to regularly and automatically test phone lines and catch issues during off hours, ensuring uninterrupted business operations. The auto discovery tool has been invaluable in accurately documenting our "as is" state, saving us significant time and effort during our transition to a new system. Additionally, the Klearcom team has been incredibly responsive and supportive, providing quick assistance and solutions whenever needed. Klearcom's ability to meet client requirements, support scalability for future growth, and enhance our overall efficiency and reliability made it the ideal choice for our needs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AG Anthony G. Sr. Principal Systems Analyst Pharmaceuticals ### "Gold Star Klearcom" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 16, 2024 Overall, Klearcom was a wise choice for Boehringer. I look forward to a long working partnership with the team and growing in functionality. The ease of interaction is priceless! Pros Klearcom's team was very easy to work with and very accommodating. \[sensitive content hidden\] and team went above and beyond to assist Boerhinger in getting onboarded and understanding the process and best uses. Cons Klearcom's reporting is less than we'd like but they have made adjustments and accommodations for us while working the applications to meet our expectations and needs. Switched from [Cyara](https://www.capterra.com/p/119554/Cruncher/) Cyara was a pricey solution but Klearcom was able to meet our basic requirements at half the price with more functionality that, while using Cyara, we had to create additional outside processes for. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RP Rogelio P. RTC Director Telecommunications ### "Effortless testing with Klearcom" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2024 My overall experience with Klearcom has been highly positive. It has reliably supported our communication needs, offering robust features that are easy to use and integrate into our daily operations. Pros The best aspect of using Klearcom has been its user-friendly interface, which made navigating through the features a seamless experience. The clarity in voice and video calls significantly enhanced our team's communication efficiency, making every interaction smooth and productive. Cons Nothing so far, everything works as expected. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BN Balu Nivrutti I. Sr. Infrastructure Manager Computer Networking ### "Working great and Made us more proactive " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2024 So far very good. Easy provisioning, testing tool and Alert management works well. Pros Easy provisioning, testing tool and Alert management Cons Information in the alert, it will more descriptive will be helpful. Switched from [Spearline](https://www.capterra.com/p/188440/SpearLine/) Better monitring, support and ease of use. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MB Michael B. Sr Telecom Architect Retail ### "REZI Monitoring" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2024 through several acquisitions, we monitor connectivity on legacy service providers. then after we port #s to our service provider. Pros the monitoring of our environment. ensures uptime. reports failed connectivity Cons none that i can think of.. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SW Shawn W. Telecom Wholesale ### "Great company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2024 Great custumer service... willing to add their advise Pros There flexiblity in monitoring only what you need. Cons The only thing I regret is not having more voice applications for them to monitor Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MG Manuel G. Project Manager Retail ### "My Klearcom Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2024 The team has been very attentive and have spent a great deal of time ensuring I understand how to make the most out of the platform. Pros Softphone feature, being able to call from nearly every country is priceless. Cons One China carrier no longer allows live testing, a minor inconvenience and it works for other carriers. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DD Dries D. Customer Success Team Manager Telecommunications ### "BICS Review Dries Deley" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2024 only positive so far, from onboarding towards the current operational day to day support Pros Personal follow-up , during the onboarding but also afterwards when the product is fully live. Open discussion and clear communication Cons coverage, as we would like to have all countries available ;) but this is work in progress, Klearcom expanding their reach Switched from [Spearline](https://www.capterra.com/p/188440/SpearLine/) Coverage and support. BICS is growing his international footprint in Cloud and we needed a partner to grow with us Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JS Jeremy S. Global Service Delivery Manager Information Technology and Services ### "Klearcom provides a strong automated solution for the manual task of test calls" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 8, 2024 Pros Klearcom automated a manual task of tests calls while also being able to provide additional metrics & insights to caller experience Cons Dashboards aren't intuitive unless you're a expert on the system Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JA Jack A. Sr. Mgr. UCaaS Operations and Provisioning Telecommunications ### "Remote Testing with a Global Reach" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2024 Very positive. The klearcom product has allowed my team and the NOC to significantly shorten the debug and problem isolation timeframe by not being reliant on the customer to make or confirm test calls. It has also significantly shortened the IVR development and verification timeframes. Pros Easy to use product and a team that is very willing to listen to and incorporate suggestions/enhancements to the product. Has capabilities useful to NOC, provisioning, and engineering teams. Cons A little difficult to navigate initially due to all the acronyms. But I quickly adapted Switched from [Spearline](https://www.capterra.com/p/188440/SpearLine/) Price and they were very difficult to work with and not responsive to our needs. Reasons for choosing Klearcom not feasible and more expensive when added up Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/10020906/Klearcom/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [inconnect vs Klearcom](https://www.capterra.com/compare/164772-10020906/OmniChannel-vs-Klearcom)