# Klearcom Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Klearcom Software - reviews, pricing plans, popular comparisons to other IVR products and more. Source: https://www.capterra.com/p/10020906/Klearcom/pricing --- # Klearcom Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Klearcom ## What is Klearcom? Klearcom’s AI-driven SaaS platform ensures contact centers in over 100+ countries detect and resolve domestic IVR issues in real-time. Our non-intrusive solution tests toll and toll-free numbers on both fixed lines and GSM, with no installation needed and 24/7 triage support. We analyze the full customer call path, pinpointing root causes and benchmarking performance to prevent outages. Using machine learning, automatic speech recognition, and audio fingerprinting, we deliver a holistic view of every call from customer to agent. Experience seamless IVR testing with a single test, trusted by enterprises worldwide. ## What is Klearcom used for? [Automated Testing](https://www.capterra.com/automated-testing-software/)[IVR](https://www.capterra.com/ivr-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.01 Per Feature, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Klearcom?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://klearcom.com/discovery/&name=Klearcom) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Klearcom 4.8 (11) VS. [4.9 (130)](https://www.capterra.com/p/161589/accelQ/reviews/) Starting Price $0.01 Per Feature, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (11) Ease Of Use 4.9 (663) Value For Money 4.8 (10) Value For Money 4.9 (573) Customer Service 5.0 (11) Customer Service 4.9 (552) ## Klearcom alternatives [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [BrowserStack](https://www.capterra.com/p/162900/BrowserStack/) [4.6 (663)](https://www.capterra.com/p/162900/BrowserStack/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/162900/BrowserStack/) [TestMu AI](https://www.capterra.com/p/170732/LambdaTest/) [4.6 (543)](https://www.capterra.com/p/170732/LambdaTest/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/170732/LambdaTest/) [View all alternatives](https://www.capterra.com/p/10020906/Klearcom/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Real-Time Monitoring 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Reporting/Analytics 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Multi-Language 5.0 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Manage and support multiple languages Activity Dashboard 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications 5.0 (2) 150.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Reporting 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and report on all incoming and outgoing calls Klearcom 69 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Creation, administration, and evaluation of assessments or tests Record audio or import/upload audio files System that automatically dials calls Distribute/route/connect calls Use AI to convert voice into text automatically Compare key metrics for the business against prominent players in the industry Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Alter the layout and content of reports Conduct & deliver coaching sessions to improve employee performance or facilitate development Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Organize test cases into hierarchical test plans Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Create scenarios that can be used to manage testing environments Observe and track the demand, usage, progress or quality of a system, product, or user Copy and paste test cases in order to use the same tests in different suites and plans Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Allows developers to run the same test over and over again using different values Allows developers to check if their applications/web browsers are running as expected. Set of pre-recorded messages for candidates that can be shared before, during and after the video interview System calls multiple numbers at once and connects the agent to the first number that answers Systematic evaluation of various aspects of a project or service to prevent defects or issues Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Assess the performance and functionality of software by testing against predefined requirements and specifications Send messages via SMS Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Ability to create, review and approve test scripts Pre-written scripts that simulate situations within each test Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (11) 4.5 Based on 11 reviews ## Pricing Value for money 4.8 (10) Free Trial Klearcom Pricing $0.01 Per Feature,Per Year Value for money 4.8 (10) 4.8 Based on 10 reviews ## Integrations [ PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[ HubSpot Content Hub](https://www.capterra.com/p/201318/HubSpot-CMS/)[ Zoho CRM Plus](https://www.capterra.com/p/182207/Zoho-CRMPlus/)[ ServiceNow Problem Management](https://www.capterra.com/p/152872/ServiceNow-Problem-Management/)[ ServiceNow IT Service Management](https://www.capterra.com/p/152874/ServiceNow-Knowledge-Management/)[ Jira Align](https://www.capterra.com/p/177246/AgileCraft/)[ SNMP .Net Component](https://www.capterra.com/p/84359/SNMP-Net-Component/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (11) 5.0 Based on 11 reviews ## User reviews Overall rating 4.8 Based on 11 reviews Filter by rating 5(9) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MT Margot T. Global Contact Center Manager Information Technology and Services ### "Excellent Partner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2025 Overall, my experience with Klearcom has been very positive. The platform has significantly improved our ability to manage and test our phone lines and IVR systems. The automation and validation features have ensured that we maintain high-quality service for our end customers. Klearcom has also been a valuable partner in documenting our current systems, which has been essential for our transition to new technologies. The ongoing benefits and improvements in efficiency and reliability have made Klearcom an excellent choice for our needs. Pros What I liked most about Klearcom is its powerful automation capabilities. The ability to test phone lines regularly and automatically has been a game-changer for us. Klearcom's tools have also been instrumental in catching issues with our system during off hours, which helps us avoid any impact on business operations. Additionally, the auto discovery feature has saved us a significant amount of time by accurately documenting our "as is" state, which is crucial for our transition to a new system. Cons There isn't anything I liked the least about Klearcom. The team has been incredibly responsive and supportive throughout our implementation process. Whenever we encountered any issues or had questions, they were quick to provide assistance and solutions, ensuring that our transition was as smooth as possible. Their dedication to customer service has been outstanding and has made a significant positive impact on our experience. Alternatives considered [HammerTech](https://www.capterra.com/p/186670/HammerTech/) Reasons for choosing Klearcom We chose Klearcom over alternative products due to its comprehensive automation and testing capabilities, which allow us to regularly and automatically test phone lines and catch issues during off hours, ensuring uninterrupted business operations. The auto discovery tool has been invaluable in accurately documenting our "as is" state, saving us significant time and effort during our transition to a new system. Additionally, the Klearcom team has been incredibly responsive and supportive, providing quick assistance and solutions whenever needed. Klearcom's ability to meet client requirements, support scalability for future growth, and enhance our overall efficiency and reliability made it the ideal choice for our needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG Anthony G. Sr. Principal Systems Analyst Pharmaceuticals ### "Gold Star Klearcom" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 16, 2024 Overall, Klearcom was a wise choice for Boehringer. I look forward to a long working partnership with the team and growing in functionality. The ease of interaction is priceless! Pros Klearcom's team was very easy to work with and very accommodating. \[sensitive content hidden\] and team went above and beyond to assist Boerhinger in getting onboarded and understanding the process and best uses. Cons Klearcom's reporting is less than we'd like but they have made adjustments and accommodations for us while working the applications to meet our expectations and needs. Switched from [Cyara](https://www.capterra.com/p/119554/Cruncher/) Cyara was a pricey solution but Klearcom was able to meet our basic requirements at half the price with more functionality that, while using Cyara, we had to create additional outside processes for. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RP Rogelio P. RTC Director Telecommunications ### "Effortless testing with Klearcom" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2024 My overall experience with Klearcom has been highly positive. It has reliably supported our communication needs, offering robust features that are easy to use and integrate into our daily operations. Pros The best aspect of using Klearcom has been its user-friendly interface, which made navigating through the features a seamless experience. The clarity in voice and video calls significantly enhanced our team's communication efficiency, making every interaction smooth and productive. Cons Nothing so far, everything works as expected. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BN Balu Nivrutti I. Sr. Infrastructure Manager Computer Networking ### "Working great and Made us more proactive " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2024 So far very good. Easy provisioning, testing tool and Alert management works well. Pros Easy provisioning, testing tool and Alert management Cons Information in the alert, it will more descriptive will be helpful. Switched from [Spearline](https://www.capterra.com/p/188440/SpearLine/) Better monitring, support and ease of use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Michael B. Sr Telecom Architect Retail ### "REZI Monitoring" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2024 through several acquisitions, we monitor connectivity on legacy service providers. then after we port #s to our service provider. Pros the monitoring of our environment. ensures uptime. reports failed connectivity Cons none that i can think of.. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SW Shawn W. Telecom Wholesale ### "Great company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2024 Great custumer service... willing to add their advise Pros There flexiblity in monitoring only what you need. Cons The only thing I regret is not having more voice applications for them to monitor Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MG Manuel G. Project Manager Retail ### "My Klearcom Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2024 The team has been very attentive and have spent a great deal of time ensuring I understand how to make the most out of the platform. Pros Softphone feature, being able to call from nearly every country is priceless. Cons One China carrier no longer allows live testing, a minor inconvenience and it works for other carriers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DD Dries D. Customer Success Team Manager Telecommunications ### "BICS Review Dries Deley" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2024 only positive so far, from onboarding towards the current operational day to day support Pros Personal follow-up , during the onboarding but also afterwards when the product is fully live. Open discussion and clear communication Cons coverage, as we would like to have all countries available ;) but this is work in progress, Klearcom expanding their reach Switched from [Spearline](https://www.capterra.com/p/188440/SpearLine/) Coverage and support. BICS is growing his international footprint in Cloud and we needed a partner to grow with us Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jeremy S. Global Service Delivery Manager Information Technology and Services ### "Klearcom provides a strong automated solution for the manual task of test calls" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 8, 2024 Pros Klearcom automated a manual task of tests calls while also being able to provide additional metrics & insights to caller experience Cons Dashboards aren't intuitive unless you're a expert on the system Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA Jack A. Sr. Mgr. UCaaS Operations and Provisioning Telecommunications ### "Remote Testing with a Global Reach" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2024 Very positive. The klearcom product has allowed my team and the NOC to significantly shorten the debug and problem isolation timeframe by not being reliant on the customer to make or confirm test calls. It has also significantly shortened the IVR development and verification timeframes. Pros Easy to use product and a team that is very willing to listen to and incorporate suggestions/enhancements to the product. Has capabilities useful to NOC, provisioning, and engineering teams. Cons A little difficult to navigate initially due to all the acronyms. But I quickly adapted Switched from [Spearline](https://www.capterra.com/p/188440/SpearLine/) Price and they were very difficult to work with and not responsive to our needs. Reasons for choosing Klearcom not feasible and more expensive when added up Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10020906/Klearcom/reviews/) Popular comparisons [inconnect vs Klearcom](https://www.capterra.com/compare/164772-10020906/OmniChannel-vs-Klearcom)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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