# Klearcom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Klearcom the right IVR solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10020906/Klearcom/reviews --- Klearcom 4.8 (11) [View alternatives](https://www.capterra.com/p/10020906/Klearcom/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Klearcom Ease of use 4.6 Customer Service 5.0 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MT Margot T. Global Contact Center Manager Information Technology and Services Used the software for: 1-2 years ### "Excellent Partner" April 16, 2025 5.0 Overall, my experience with Klearcom has been very positive. The platform has significantly improved our ability to manage and test our phone lines and IVR systems. The automation and validation features have ensured that we maintain high-quality service for our end customers. Klearcom has also been a valuable partner in documenting our current systems, which has been essential for our transition to new technologies. The ongoing benefits and improvements in efficiency and reliability have made Klearcom an excellent choice for our needs. Pros What I liked most about Klearcom is its powerful automation capabilities. The ability to test phone lines regularly and automatically has been a game-changer for us. Klearcom's tools have also been instrumental in catching issues with our system during off hours, which helps us avoid any impact on business operations. Additionally, the auto discovery feature has saved us a significant amount of time by accurately documenting our "as is" state, which is crucial for our transition to a new system. Cons There isn't anything I liked the least about Klearcom. The team has been incredibly responsive and supportive throughout our implementation process. Whenever we encountered any issues or had questions, they were quick to provide assistance and solutions, ensuring that our transition was as smooth as possible. Their dedication to customer service has been outstanding and has made a significant positive impact on our experience. Alternatives considered [HammerTech](https://www.capterra.com/p/186670/HammerTech/) Reason for choosing Klearcom We chose Klearcom over alternative products due to its comprehensive automation and testing capabilities, which allow us to regularly and automatically test phone lines and catch issues during off hours, ensuring uninterrupted business operations. The auto discovery tool has been invaluable in accurately documenting our "as is" state, saving us significant time and effort during our transition to a new system. Additionally, the Klearcom team has been incredibly responsive and supportive, providing quick assistance and solutions whenever needed. Klearcom's ability to meet client requirements, support scalability for future growth, and enhance our overall efficiency and reliability made it the ideal choice for our needs. Review Source AG Anthony G. Sr. Principal Systems Analyst Pharmaceuticals Used the software for: Less than 6 months ### "Gold Star Klearcom" October 16, 2024 4.0 Overall, Klearcom was a wise choice for Boehringer. I look forward to a long working partnership with the team and growing in functionality. The ease of interaction is priceless! Pros Klearcom's team was very easy to work with and very accommodating. \[sensitive content hidden\] and team went above and beyond to assist Boerhinger in getting onboarded and understanding the process and best uses. Cons Klearcom's reporting is less than we'd like but they have made adjustments and accommodations for us while working the applications to meet our expectations and needs. Switched from [Cyara](https://www.capterra.com/p/119554/Cruncher/) Cyara was a pricey solution but Klearcom was able to meet our basic requirements at half the price with more functionality that, while using Cyara, we had to create additional outside processes for. Review Source JS Jeremy S. Global Service Delivery Manager Information Technology and Services Used the software for: 6-12 months ### "Klearcom provides a strong automated solution for the manual task of test calls" August 8, 2024 4.0 Pros Klearcom automated a manual task of tests calls while also being able to provide additional metrics & insights to caller experience Cons Dashboards aren't intuitive unless you're a expert on the system Review Source JA Jack A. Sr. Mgr. UCaaS Operations and Provisioning Telecommunications Used the software for: 6-12 months ### "Remote Testing with a Global Reach" August 7, 2024 5.0 Very positive. The klearcom product has allowed my team and the NOC to significantly shorten the debug and problem isolation timeframe by not being reliant on the customer to make or confirm test calls. It has also significantly shortened the IVR development and verification timeframes. Pros Easy to use product and a team that is very willing to listen to and incorporate suggestions/enhancements to the product. Has capabilities useful to NOC, provisioning, and engineering teams. Cons A little difficult to navigate initially due to all the acronyms. But I quickly adapted Reason for choosing Klearcom not feasible and more expensive when added up Switched from [Spearline](https://www.capterra.com/p/188440/SpearLine/) Price and they were very difficult to work with and not responsive to our needs. Review Source DD Dries D. Customer Success Team Manager Telecommunications Used the software for: 6-12 months ### "BICS Review Dries Deley" August 13, 2024 5.0 only positive so far, from onboarding towards the current operational day to day support Pros Personal follow-up , during the onboarding but also afterwards when the product is fully live. Open discussion and clear communication Cons coverage, as we would like to have all countries available ;) but this is work in progress, Klearcom expanding their reach Switched from [Spearline](https://www.capterra.com/p/188440/SpearLine/) Coverage and support. BICS is growing his international footprint in Cloud and we needed a partner to grow with us Review Source BNI Balu Nivrutti I. Sr. Infrastructure Manager Computer Networking Used the software for: 6-12 months ### "Working great and Made us more proactive " September 3, 2024 5.0 So far very good. Easy provisioning, testing tool and Alert management works well. Pros Easy provisioning, testing tool and Alert management Cons Information in the alert, it will more descriptive will be helpful. Switched from [Spearline](https://www.capterra.com/p/188440/SpearLine/) Better monitring, support and ease of use. Review Source MG Manuel G. Project Manager Retail Used the software for: 6-12 months ### "My Klearcom Experience" September 3, 2024 5.0 The team has been very attentive and have spent a great deal of time ensuring I understand how to make the most out of the platform. Pros Softphone feature, being able to call from nearly every country is priceless. Cons One China carrier no longer allows live testing, a minor inconvenience and it works for other carriers. Review Source MB Michael B. Sr Telecom Architect Retail Used the software for: 1-2 years ### "REZI Monitoring" September 3, 2024 5.0 through several acquisitions, we monitor connectivity on legacy service providers. then after we port #s to our service provider. Pros the monitoring of our environment. ensures uptime. reports failed connectivity Cons none that i can think of.. Review Source MS Matthew S. Senior Enterprise Operations Engineer Financial Services Used the software for: 1-2 years ### "Exceptional Experience with Klearcom: User-Friendly App and Outstanding Support" July 26, 2024 5.0 I have had a great experience with the Klearcom app and the Klearcom staff. The app's real-time monitoring and notification features have been invaluable in ensuring seamless operations, while the team's support and expertise have made every interaction smooth and efficient. Their commitment to excellence has greatly enhanced our service quality and operational efficiency. Pros What I liked most about Klearcom was the app's ease of use and intuitive design, which made navigating and utilizing its features seamless. Additionally, the support from their staff has been exceptional, always providing timely and helpful assistance. This combination has made my overall experience with Klearcom highly positive. Cons I have no dislikes to report about Klearcom; my experience with both the app and the team has been entirely positive. Review Source SW Shawn W. Telecom Wholesale Used the software for: 1-2 years ### "Great company" September 3, 2024 5.0 Great custumer service... willing to add their advise Pros There flexiblity in monitoring only what you need. Cons The only thing I regret is not having more voice applications for them to monitor Review Source RP Rogelio P. RTC Director Telecommunications Used the software for: 6-12 months ### "Effortless testing with Klearcom" September 4, 2024 5.0 My overall experience with Klearcom has been highly positive. It has reliably supported our communication needs, offering robust features that are easy to use and integrate into our daily operations. Pros The best aspect of using Klearcom has been its user-friendly interface, which made navigating through the features a seamless experience. The clarity in voice and video calls significantly enhanced our team's communication efficiency, making every interaction smooth and productive. Cons Nothing so far, everything works as expected. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.