--- title: "MusicShop360 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MusicShop360 Software - reviews, pricing plans, popular comparisons to other Point of Sale products and more." source_url: "https://www.capterra.com/p/10021008/MusicShop360/" page_type: "product" language: "en" --- # MusicShop360 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MusicShop360 ## What is MusicShop360? Music Shop 360 is an all-in-one point of sale software tailored for music store owners, seamlessly integrating in-store and online sales, inventory management, repairs, rentals, and CRM. It ensures seamless business management from anywhere with secure cloud hosting. Key features include real-time inventory tracking, integrated purchase orders, automatic shelf label printing, and detailed repair and rental modules. Enhance customer engagement with targeted marketing tools, loyalty programs, and personalized notifications. Build stronger relationships, grow revenue, and gain operational control with comprehensive CRM and integrated supplier management. Music Shop 360 streamlines operations, reducing administrative tasks, and allowing you to focus on your customers and community. Designed to scale with your business, it supports multi-location management and varied pricing strategies, keeping you ahead in a competitive market. ## What is MusicShop360 used for? [Point of Sale](https://www.capterra.com/point-of-sale-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## MusicShop360 Overview Updated September 2026 AI summary MusicShop360 offers small businesses a cloud-based point of sale solution that manages sales, inventory, and customer interactions. It covers essential functions such as barcode scanning, payment processing, returns, and employee management, while also providing tools like loyalty programs, gift card management, eCommerce integration, and multi-location support to handle more specialized retail needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MusicShop360 3.0 (3) VS. [3.8 (728)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting Price Contact vendor Starting Price $349 Flat Rate, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (3) Ease Of Use 3.8 (113) Value For Money 3.7 (3) Value For Money 3.6 (113) Customer Service 4.0 (3) Customer Service 3.6 (113) ## MusicShop360 alternatives [4.6 (390)](https://www.capterra.com/p/180087/Boulevard/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.1 (554)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars Highest Rated [4.7 (216)](https://www.capterra.com/p/133390/CleanCloud/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [XEPOS](https://www.capterra.com/p/208844/XEPOS/) [4.7 (113)](https://www.capterra.com/p/208844/XEPOS/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208844/XEPOS/) ## FAQs about MusicShop360 Overview ### What company size and specific industries is MusicShop360 built for? MusicShop360 is designed for music stores of all sizes, especially small to mid-sized retail businesses that sell instruments and related gear. It is built for the music retail industry and supports stores that handle sales, rentals, repairs, and inventory in one cloud-based system. Features and Usability ### What are the key features of MusicShop360? MusicShop360 offers point of sale (POS), retail POS, inventory management, and retail inventory management for sales and stock control. It also includes billing & invoicing, payment processing, credit card processing, and electronic payments, plus customer database, customer history, CRM, reporting & statistics, and multi-location support. Integrations ### Which third-party tools and platforms does MusicShop360 integrate with? MusicShop360 integrates with 5 third-party platforms: Affirm, Afterpay, Avalara, Clientbook, and Klarna. These catalog integrations cover payment options, tax handling, and customer management tools, giving the system connectivity across core retail functions without adding extra configuration complexity. Getting Started and Support ### What customer support options does MusicShop360 offer? MusicShop360 provides email/help desk, FAQ/forum, and phone support. Support is presented through these channels for users who need assistance with setup, account questions, or troubleshooting. No reviewer feedback on support quality is available here, so experiences with response time or helpfulness cannot be described. ## Features AI summary Based on 3,592 Point of Sale reviews Capterra data shows that buyers of point of sale software rank the following features as their top priorities: - **Credit Card Processing** (**73%** of reviewers rated this feature as critical) - **Electronic Payments** (**60%**) - **Payment Processing** (**58%**) MusicShop360 supports all three features that reviewers rate highest: **Credit Card Processing**, **Electronic Payments**, and **Payment Processing**. Together, these capabilities help businesses accept card and digital transactions efficiently, manage payments across sales channels, and keep checkout moving quickly, allowing teams to deliver faster service and maintain accurate payment handling. Electronic Payments 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Inventory Tracking 3.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Sales Reports 2.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies Inventory Management 3.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Payment Processing 2.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Retail POS 3.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important For retailers MusicShop360 47 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Layaway Management: Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Multi-Location: Manage and support multiple locations - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retail POS: For retailers - Returns Management: Track and facilitate returns of products sold - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Stock Management: Manage the buying, selling, and holding of stocks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period --- Get Advice We can help you find the software with the features you need. Features 3.0 (3) 3.0 Based on 3 reviews ## Pricing Value for money 3.7 (3) ### Starting price Free trial not available Value for money 3.7 (3) 3.7 Based on 3 reviews ## Integrations [ Avalara](https://www.capterra.com/p/75673/AvaTax/)[ Afterpay](https://www.capterra.com/p/229452/Afterpay/)[ Klarna](https://www.capterra.com/p/230509/Klarna/)[ Affirm](https://www.capterra.com/p/218694/Affirm/)[ Clientbook](https://www.capterra.com/p/183321/Clientbook-App/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (3) 4.0 Based on 3 reviews ## User reviews Overall rating 3.0 Based on 3 reviews Filter by rating 5(1) 4(0) 3(0) 2(2) 1(0) Mentioned topic Sorted by most recent Carolyn I. President Music ### "Great product, great team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 23, 2026 overall, this is a great product with a great team of programmers. They are not afraid to spend time opening up new connections, providing for the music retailer. Pros innovative: this is usually an outstanding product that helps me do retail business with extreme ease Cons recently I have encountered a lot of problems with the very tools that helped me in the pass. Customer support has not been helpful in these areas regarding website updates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Jake C. Sales Associate Music ### "Review of MS360" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 September 23, 2026 Overall, the switch from our old software to the new one has been underwhelming. The advertised low costs have been fulfilled, but mainly because we were credited with free months because of the overwhelming amount of bugs. The lack of resolving bugs for severe and important issues is the worst part. Overall satisfaction level 2/5. Pros One of the things MS360 does well is customer service. The support team is very helpful. Brenna from customer service is nice to talk to. Cons The overwhelming amount of bugs. Not a smooth transition from old system. Resolving bugs takes forever. The payment processing they use is not good whatsoever. Contracts on autopay didn't work for a solid 3 months without resolving the issue. Lack of communication about severe bug issues is pitiful. Lack of testing out new features that MS360 rolls out, which results in more bugs and more problems. Reliance on AI as oppose to actually building out the software we subscribe to is comical. The reporting system works only 10% of the time. The developer and owner want us to use AI for generating reports and not using their own reporting system. The owner and developer have almost given on making the software stable, and relying on Claude to build out the system for them. Switched from [AIM](https://www.capterra.com/p/130285/AIMsi/) The cost of hosting AIM in a cloud environment. The price of sequel server. Quilt buyout of Tri-Tech. Alternatives considered [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reasons for choosing MusicShop360 Because of quilt buying Tri-Tech and saying they're working together. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Johnpaul S. COO Music ### "Great Potential, Continual Hurdles" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 September 17, 2026 Overall, this has been a rollercoaster. The pre-onboarding process gave me real confidence, but that confidence didn't carry through to implementation. The launch was badly botched, they failed to delete any of the 8 months of test data and misaligned much of the imported data, costing significant money and time, much of that expense in payroll and my own time spent working around or remedying the software's issues. Since then, it's been three years of managing around bugs and gaps rather than running my business smoothly. I stick with it because in theory it should provide exactly what an omnichannel music retailer needs, and their team is clearly trying to improve things. Unfortunately, there are continual hurdles to it actually working as promised, and getting real resolution on major issues remains a struggle despite my "VIP" status. Pros MusicShop360 promises just about anything a music retail shop would want in a POS system, along with the most popular integrations. Its subscription cost is also competitive. Pre-onboarding support was fantastic; over 8 months, they addressed all of my questions. Cons The implementation was so botched it cost significant money and frustration. Critical features that were specifically confirmed to work as described simply did not. Their website offers no chargeback protection, and their fraud detection systems failed to catch fraudulent orders, costing over $10,000. Bugs affecting normal daily operations have gone unresolved for 3 years, forcing constant workarounds. Tech support is limited to opening cases for the developers, who are inaccessible directly; updates are delayed and only come through front-line support relaying information. Some recent "upgrade" choices don't work correctly for an omnichannel business. Despite being told I'm a VIP and part of the customer advisory group, I'm still constantly asking for help on major issues and features commonly without resolution. Alternatives considered [AIM](https://www.capterra.com/p/130285/AIMsi/) [Magento BI](https://www.capterra.com/p/167535/Magento-Business-Intelligence/) [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reasons for choosing MusicShop360 it looked like it was a proper all in one system. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.