# Sembley Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Sembley the right P&C Insurance solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10021105/Sembley/reviews --- Sembley 5 (40) [View alternatives](https://www.capterra.com/p/10021105/Sembley/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Sembley Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews CW Cindy W Office ManagerInsurance, 2 - 10 employeesUsed the software for: 6-12 months. “I like how user-friendly and time-saving it is—especially for completing ACORDs and supplemental applications—and that you can easily go back into a submission to edit/adjust without hassle.“ February 10, 2026 DB Dalton B Account ManagerInsurance, 51 - 200 employeesUsed the software for: Less than 6 months. “Sembley is easy to use and has cut back on the time it takes our agency to process and support our clients' requests.“ February 10, 2026 Fc Flerissa c Admin ControlInsurance, 2 - 10 employeesUsed the software for: Less than 6 months. “Sembley is very easy to use and save a lot of time during the intake and submission process.“ February 10, 2026 ## Showing most helpful reviews Showing 1-25 of 40 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Amanda M. Lead Commercial CSR Insurance Used the software for: 6-12 months ### "Awesome Team & Product" February 10, 2026 5.0 Fantastic, I know the team is small and they probably have a lot of clients, but when I am able to get a hold of someone, usually \[sensitive content hidden\] , it feels like I am talking to them face-to-face and that I am the only one they're having a conversation with. Pros If there are issues or clunky bits, the team is willing to look into correcting them quickly. I've made a few suggestions that I feel were seen and seriously considered, even implemented! Cons Sometime wait times are SUPER long, like it says someone will reach out in 30 mins but I don't see or get a response till next day. Review Source SS Shamika S. Account Manager Insurance Used the software for: Less than 6 months ### "Innovation Backed by Action" February 10, 2026 5.0 Overall, I have truly enjoyed my experience with Sembley. Their team is extremely hands‑on and consistently supportive, which makes a noticeable difference in our day‑to‑day work. I appreciate how proactive they are and how they are always looking for new ways to improve and become more innovative. It’s clear they value feedback and are committed to evolving their platform to better support their partners. Working with a team that is engaged, responsive, and forward‑thinking has made the experience both efficient and enjoyable. Pros I truly appreciate how responsive Sembley is whenever I have questions or encounter challenges. Their team consistently goes above and beyond to ensure our needs are understood and thoughtfully tailored, which makes working with them a great experience. Cons I would appreciate greater visibility into an insured’s activity within the system. Currently, we are unable to tell whether an insured has logged in or started their application, which makes follow‑up difficult. Additionally, having to receive the application first and then send it back to the insured for signature adds unnecessary steps to the process. Because we work with many different carriers, it can also be challenging to keep track of each carrier’s specific application requirements. Ideally, allowing the insured to complete and sign the application in one seamless process would be more efficient and sufficient. Switched from [Indio](https://www.capterra.com/p/178007/Indio/) The platform was outdated and did not evolve with modern technology standards. Manually keying in information made the process unnecessarily time‑consuming and inefficient, which slowed productivity and increased the risk of errors. Review Source Ryan S. Owner Insurance Used the software for: 6-12 months ### "Awesome!!!" February 12, 2026 5.0 Awesome. Not sure I could live w/o it now! Would highly recommend it for insurance pros who are looking to save time Pros Support is awesome, but the features of the app are where the value lies. Streamlines the whole insurance submission process. Cons It’s a bit clunky in some places and doesn’t play nice with all browsers. It’s a tad expensive for a small business and would be nice to have some pricing based on submissions per month. Alternatives considered [Indio](https://www.capterra.com/p/178007/Indio/) Reason for choosing Sembley AI features and ability to pull app info from existing documents. Digital signature solution as well. Review Source LC Laura C. Agency Owner Insurance Used the software for: Less than 6 months ### "5 Star Review of Sembley " February 10, 2026 5.0 Overall from first call to use, the process was seamless and I appreciated the assistance with set-up, highl recommend. Pros Overall, the customer support and Ease of Use for Semley were greate. The platform builds allowed my agency to have a one place stop for multiple needs. Cons There weren't things that I like least about Sembley, over all the product is wll put together and is headed for growth and even better operations. Alternatives considered [Microsoft To Do](https://www.capterra.com/p/227173/Wunderlist/) Reason for choosing Sembley Was able to meet my agency needs under one platform. Switched from [Microsoft Forms](https://www.capterra.com/p/246649/Microsoft-Forms/) Ease of use Was able to meet my agency needs under one platform. Review Source SV Steve V. Broker and web design Insurance Used the software for: Less than 6 months ### "I had a similar idea but not enough time to get to where they are today!" July 7, 2025 5.0 My overall experience with them thus far is excellent. I have 18 websites such as Agriculture, Timber, Construction and another to challenge Yelp and the Yellow pages. Their concept has saved me countless hours. Pros What I like most about Sembley is their willingness to adapt custom supplemental forms, "personal" communications of 'how to questions' and the open mindedness of how to make the systems even better Cons Sometimes they are busy and take a day or two to get the answers I need. You see, it' important to know that I have been working on conditional forms for my website for 15 years. And, I have a long ways to go in my "spare-time?" Their focus on form intake saves me a tremendous amount of time to focus on other important matters. Alternatives considered [Gravity Forms](https://www.capterra.com/p/206381/Gravity-Forms/) Reason for choosing Sembley Save me the time on customizations for specialized forms and acords Review Source NG Nick G. Tam Lead of Special Markets Insurance Used the software for: Less than 6 months ### "Sembley as an Asset" July 14, 2025 5.0 Overall, my experience with Sembley has been very positive. The team is responsive and collaborative, always willing to work with agencies to ensure a smooth process. As they continue to grow, their team will make an already valuable tool even better. Pros Sembley has been a great asset to our team here at the agency. Their AI-powered document reading and embedded software have streamlined our workflow, and their willingness to collaborate with every agency ensures everything is ready to go smoothly. We truly appreciate their support and innovation. Cons While I know Sembley is actively working on this, the biggest drawback at the moment is that it doesn’t integrate with our management software. Integration would make the platform even more valuable to our workflow. Alternatives considered [Feathery](https://www.capterra.com/p/10023375/Feathery/) Reason for choosing Sembley The functionality of Sembley outweighed some of the initial cons to Sembley over Feathery. Review Source DB Dalton B. Account Manager Insurance Used the software for: Less than 6 months ### "AMAZING SOFTWARE" February 10, 2026 5.0 Overall experience is amazing, and I highly recommend their platform. If you want to save time while increasing productivity, this is the platform for you. Pros Sembley is easy to use and has cut back on the time it takes our agency to process and support our clients' requests. They have great customer support and have fixed any issues we have faced along the way (very few). Thanks, Sembley! Cons There are still a few processes that it lacks, but after speaking with the team, they have worked hard to address and implement these changes for us. Switched from [Indio](https://www.capterra.com/p/178007/Indio/) Better integration with AMS360 and more features that automate tasks. Review Source CG Cindy G. Marketing and Operations Manager Insurance Used the software for: Less than 6 months ### "Sembley for the Win!" February 15, 2026 5.0 We are fairly new to Sembley, but everyone has expressed positive feedback from our clients that use it. Pros I like that it bridges with AMS360 which saves us time of re-keying information. I love the fact that they are continually improving the software. Cons The forms library is not as robust as we are used to but Sembley works very quickly to add any form that we need. Switched from [Indio](https://www.capterra.com/p/178007/Indio/) Because Sembley is working to grow with the agency. It is continually updating it's product whereas our prior software was not being updated. Review Source John H. President Insurance Used the software for: Less than 6 months ### "Great Way to Save Time on Acord Forms" February 10, 2026 5.0 The entire team at Sembley has been great to work with. They have gone above and beyond to support us! Any question we have is answered quickly and efficiently. If they can't solve an issue right away, they will let you know and keep you in the loop until it’s fixed. It is always handled quickly. Pros Sembely has effectively addressed one of our most significant challenges: the lengthy process of completing ACORD forms. This innovative software streamlines the process by leveraging AI to automate and enhance accuracy. As a result, we are experiencing substantial time savings, allowing our team to focus on more critical tasks and improve overall productivity. With Sembely, the completion of ACORD forms is not only faster but also more efficient, which positively impacts our workflow and client service. Cons The AI feature is improving continuously, but there are still instances where it cannot process some of the documents we upload for review. To be transparent, this issue often arises with scanned documents rather than original files, which is typically where the problem lies. Review Source Charles S. EVP Insurance Used the software for: 1-2 years ### "Great Product!" February 10, 2026 5.0 Great product and service. Very happy with the response time and willingness to train and answer questions. Pros Great tool for client app prep and greatly decreases the effort ant time required to complete applications. Cons Interaction with AMS, which was recently resolved. Sembley now interacts with AMS and allows the updates within AMS to reflect on the application. Review Source MP Melissa P. President Insurance Used the software for: 6-12 months ### "HIGHLY recommend!!" March 21, 2025 5.0 I wish all companies were like Sembley! Joe has been super easy to work with, the system is very easy especially for people who aren't tech savvy or are learning the industry. I would HIGHLY recommend giving them a shot to make the often tedious process of acord forms much quicker and more efficient to avoid double entry. Pros Sembley is very easy to use, it bridges with Hawksoft very nicely. It is a HUGE time saver! Cons I haven't had any complaints at all about Sembley. The price is very affordable, it's very user friendly, if there is anything that we aren't excited about, we can reach out to Joe anytime and he will either explain how to do it better or take notes and they adjust things on their end. No cons at all! Review Source CS Charles S. Executive Vice President Insurance Used the software for: Less than 6 months ### "Sembley has been worth it" July 7, 2025 5.0 Fantastic. Can't say enough about the team and how quick they respond to questions both on the help chat and via email. Pros The system is user friendly and the team at Sembley provides great service. Very responsive and they are providing new capabilities on a regular basis, Cons Would be nice to adjust width / height and sort columns on entries that are on a grid inside of the application. Review Source JK John K. Producer Insurance Used the software for: Less than 6 months ### "Sembley Review" October 1, 2024 5.0 I have really enjoyed working with Sembley. Using Sembley should help our team close more deals and simplify renewal processes. Pros The ability to simplify the accord process with clients has created a stronger close rate. The Sembley team has been great to work with and they listen to customers. They want their product to be the best in the industry. Cons As they continue to grow, i believe more features will become available to meet all customer needs. Review Source EC Ed C. Owner Agency Principal Insurance Used the software for: Less than 6 months ### "New Client " June 24, 2024 5.0 Great so far and I am quite sure it can only get better!! Pros Jeremy was so easy to work with, and great attitude for us... The ease of preparing accords for commercial clients, and simplifying things is amazing once you learn the system Cons No comment, nothing not to like that I see here... Review Source MG Mariah G. CEO Insurance Used the software for: 6-12 months ### "Endorsed by Accelerated Automation " February 20, 2026 5.0 Great service! Great product! Our agencies love them, they save time, increase data accuracy, have a great AI tool to prevent a long onboarding process and continue to improve the system each month. Pros It solves 5-6 problems for insurance agencies. This isn't a 1 problem 1 solution platform. You can collect accurate data, push it into multiple systems, docs/acords/apps/supplements, collect esign, collect payment all in 1 system and flow for the clients. The integrations are FIRE and their open API and robust Zapier integration make it easy to connect to any systems you already have. Sembley is the #1 platform agents need to add to their agency in 2026!! Cons That their Q3 roadmap isn't done yet, just because the coming updates are SO good! I really can't say there is a con at this time. Review Source FC Flerissa C. Admin Control Insurance Used the software for: Less than 6 months ### "Efficient and Time saving tool for insurance agencies." February 10, 2026 5.0 My overall experience with Sembley has been very positive. It streamlines workflows, reduces manual work and makes the submission process much more efficient. Pros Simple, Efficient and Reliable insurance tool. Sembley is very easy to use and save a lot of time during the intake and submission process. Cons What i like the most with Sembley is how much time it saves. It greatly reduces repetitive tasks and improves efficiency. Review Source DB Dean B. Sales Manager Insurance Used the software for: 1-2 years ### "An ACORD solution and so much more" February 10, 2026 5.0 Very positive! The product does exactly what I need it to do, the team at Sembley are professional and great to work with, and I and my agency will be using this for years to come. As a sidenote, \[sensitive content hidden\] is the man! Pros Simplification of ACORDs generation and editing has been a gamechanger. Also, the client facing and internal intake formatting is helpful and has always worked well in my experience. No major or minor bugs. Cons No major complaints, there are some bells and whistles I personally don't use but they don't get in the way. Review Source William C. VP Commercial Producer Insurance Used the software for: 6-12 months ### "William Comiskey, CIC, CWCA - Insurance Tech Expert" February 11, 2026 5.0 My workflow "machine" is top notch - and very few new products add to that formula - but Sembley sure did! Pros Accuracy and especially EFFICIENCY - is a focus and obsession of mine - Sembley is the perfect formula for reaching both goals! Cons That it was not available years ago. Most tech software solutions are relatively new - but there are many - so finding the needle in the haystack "Sembley" was my good fortune. Review Source AJ Alex J. Commercial Lines Producer Insurance Used the software for: I used a free trial ### "One Month Sembley Demo Thoughts" February 19, 2025 5.0 I have enjoyed Sembley so far. So far, I have had a hard time satisfying my wants and needs relating to software designed for the Insurance industry. I feel that a lot of software companies have good ideas, but there are so many moving parts to what I do on a day to day basis that most of them only fix a small percentage of my problems. Currently, Sembley is efficient in its process from the point of first contact with a client to the creation of the forms for submission. However, what separates Sembley from the numerous other programs I have done a demo of are it's possibilities. With a developers team that takes time out of their day to meet and discuss bugs/issues and genuinely cares about the feedback I give, I feel strongly that their software and its benefits will continue to scale as they grow and iron out the fine details. Pros The developers team is responsive and invested in the improvements I want to see happen. I feel like my feedback is heard; I see features added that I submitted a request for, which is rare for a software company to do. It makes me confident that they are genuinely invested in the experience of their users. Cons Sembley is still working out some user interface kinks, but they have done an impressive job adapting to user issues that I have had. Once again, even though there are some processes being worked out, their willingness to improve their product has made this "con" a minor one. Review Source CW Cindy W. Office Manager Insurance Used the software for: 6-12 months ### "A Smarter Way to Complete Insurance Applications" February 10, 2026 5.0 Sembley offers a user-friendly platform that saves agents significant time when completing ACORD forms and supplemental applications. In my experience, it reduces the time I spend on each account by approximately 15–20%. I also appreciate how easy it is to return to a submission to make edits or adjustments as needed. It has streamlined my workflow considerably, and I can’t imagine going back to managing the application process without it. Pros I like how user-friendly and time-saving it is—especially for completing ACORDs and supplemental applications—and that you can easily go back into a submission to edit/adjust without hassle. Cons Nothing significant so far—overall it’s been a major improvement to my workflow. Anytime I have had questions, I have been able to easily connect with a client service representative and receive prompt assistance. Review Source BB Brad B. President Insurance Used the software for: 1-2 years ### "Very good responsive company" July 7, 2025 5.0 My experience with Sembley Insurance's onboarding program has been exceptional. Their team is highly responsive, promptly addressing questions and providing support throughout the process. The recent integration of AI technology has streamlined onboarding, making it intuitive and efficient by automating data collection and form population, significantly reducing manual effort. Compared to other companies, Sembley's pricing is remarkably affordable, offering robust features without breaking the budget. The user-friendly interface and seamless integration further enhance productivity. Overall, Sembley’s innovative approach, responsiveness, and cost-effectiveness make it a standout choice for insurance agencies looking to modernize their workflow. Pros The ease of use and the ability to create our own on boarding questions. The price point is also a winner Cons They are new to the market and adding carriers supplements takes time. It is very easy to request a supplement be created though. Review Source Louise P. Account Manager Insurance Used the software for: 6-12 months ### "Join Team Sembley - You Won't Regret it!" August 6, 2025 5.0 Wonderful! I love working with \[sensitive content hidden\] and the rest of the Sembley support team - only a chat away! Pros Great way to collaborate with clients! Love being able to have excess renewal forms ready for the next term. Cons Database of forms is growing - they are committed to increasing with agent's requests. Application submission process is very simple. Review Source BC Benito C. Producer Commercial Agent Insurance Used the software for: Less than 6 months ### "Assembly Performance Review" February 10, 2026 5.0 Overall, it’s a solid platform that saves time and reduces the effort needed to work insurance prospects. Pros Ease to use and be able to retrieve existing data needed to work with existing prospects, also is a great tool to fill the accord forms. Cons That when I tranfer data to Momentum, is not all accuarate. If the premium is 3,450.00 it transfers as 34,500.00 and the quote automatic cancells in momentum. Also the Company Enrichment Feature pulls General data not just regarding the company that you working on it but all the companies with that name. Switched from [AgencyZoom](https://www.capterra.com/p/158243/AgencyZoom/) is more practical for the commercial Team Review Source MB Mike B. President Insurance Used the software for: Less than 6 months ### "Highly Recomended!" February 10, 2026 5.0 Very happy overall! The product is excellent and what they presented is what you get! Looking forward to what this platform evolves into in the future! Pros Responsiveness from them as a company and efficiency the service creates in our agency. This application is saving us hours on a weekly basis which truly adds up over time! Cons Little bit of time to get the intake forms customized to our application needs. In a perfect world we could upload our current forms and AI could extrapolate it to their platform and integrate! Review Source PR Peter R. CSR Insurance Used the software for: Less than 6 months ### "Sembly for Insurance" July 7, 2025 5.0 Overall experience with Sembley is Good. I will recommend Sembley to my friends and other who are working in Insurance. Pros I like Sembley because of it ease on Creating Custom Forms. Using Sembley will be Easy to Fill out Accords Cons No Ability to add Row's on Custom Forms, Unable to add photos on the custom Forms which will be more easier to Insured to understand the questions. When creating Custom forms, If we select the conditional Logic & Required field for the same question, only one of the two will trigger onn. It would be better if there's an option to add the questions to the Accords directly at the submissions page once we receive the submission form from Insured. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.