# OXARI ServiceDesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about OXARI ServiceDesk Software - reviews, pricing plans, popular comparisons to other Service Desk products and more. Source: https://www.capterra.com/p/10021116/OXARI-ServiceDesk --- # OXARI ServiceDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on February 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) OXARI ServiceDesk ## What is OXARI ServiceDesk? OXARI ServiceDesk is an intuitive IT service management (ITSM) and ticketing solution designed to simplify communication between support teams and end-users. It helps organizations register, track, and resolve incidents and service requests efficiently – all in one easy-to-use platform. With built-in automation, a self-service portal, and real-time dashboards, OXARI ServiceDesk reduces response times, improves service quality, and boosts user satisfaction. ## What is OXARI ServiceDesk used for? [Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €100 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OXARI ServiceDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.infonet-projekt.com.pl/en/&name=OXARI ServiceDesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OXARI ServiceDesk 4.8 (10) VS. [4.7 (284)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting Price €100 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (10) Ease Of Use 4.7 (284) Value For Money 4.9 (10) Value For Money 4.6 (269) Customer Service 5.0 (10) Customer Service 4.7 (274) ## OXARI ServiceDesk alternatives [4.5 (691)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (765)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,077)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10021116/OXARI-ServiceDesk/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Incident Management 5.0 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Support Ticket Management 5.0 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Alerts/Notifications 4.7 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Knowledge Base Management 4.9 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Real-Time Notifications 4.9 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Service Level Agreement (SLA) Management 4.8 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution OXARI ServiceDesk 23 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track and monitor efficient handling of all changes/transitions Configuration Management Database Identify component attributes like servers, hardware, software, and manage relationships across all services Provide online support for your customers through live chat or help desk functionality Pre-designed layouts that can be customized to match preferences and requirements Pre-made examples and templates for emails Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Managing inventories and tracking changes to hardware and software configurations Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Access software remotely via mobile devices Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Access work applications remotely, for when working away from the office and/or traveling Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Allow customers/users to submit support queries and service requests Create, manage and track all task activities and progression Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (10) 4.5 Based on 10 reviews ## Pricing Value for money 4.9 (10) Free Trial Basic €100.00 Per User,Per Month Value for money 4.9 (10) 4.9 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (10) 5.0 Based on 10 reviews ## User reviews Overall rating 4.8 Based on 10 reviews Filter by rating 5(8) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KZ Kamil Z. Service Delivery Manager Information Technology and Services ### "A good ITSM tool at a competitive price" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 24, 2026 It’s a solid IT service management tool developed and regularly updated by a Polish team. At this price point, it is hard to find a better alternative. Pros What I like most about the OXARI ServiceDesk is its simple and intuitive user interface, which makes ticket management a breeze. I also appreciate the wide range of automation features that help streamline repetitive tasks. Cons Configuring the tool takes a long time. More flexible configuration options would be useful. The mobile app needs some refinement (though this isn't just an Oxari issue). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GZ Grzegorz Z. owner Computer Software ### "good choice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 24, 2025 My overall experience with OXARI ServiceDesk has been very positive. It is a well-designed product that addresses real operational challenges, streamlines service processes, and significantly improved the way we manage requests on a daily basis. Pros As a Polish manufacturer, OXARI offers a very solid and reliable solution. The system provides an excellent quality-to-price ratio and is supported by responsive, friendly, and highly competent customer service that quickly addresses any issues. Cons At this stage I honestly have no meaningful negative comments. All essential functions work as expected, and I have not encountered any issues serious enough to mention. The system has been stable and reliable in daily use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Marcin S. IT Manager Retail ### "Oxari Service Desk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2025 Daily work with the OXARI system facilitates helpdesk management, significantly simplifying the daily management of tasks Pros Hassle-free deployment. Clear and Modern User Interface. Good support is also worthy of commendation Cons There wasn't anything that I particularly disliked. My experience with the system to date has been entirely positive Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TW Tomasz W. Director IT Retail ### "Director IT" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 7, 2025 Pros Having all the information in one place allows for effective problem management. Tickets are categorized and assigned to employees. Cons You can't change the suffix if the report is an incident but should be a service. This presents a problem when visually assessing urgent failures. Switched from [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) price and polish team. They can help us very quickly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OD Olaf D. chief specialist Government Administration ### "PIP GIP Warszawa" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 4, 2025 Nice system, with good support, the company is flexible and willing to implement requested modifications. Pros Polish company, perpetual license, on-premise license, quick response to reported problems, good support Cons Complicated configuration, some elements require configuration in several places, poor technical documentation Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Pawel H. IT Manager Environmental Services ### "OXARI w EP" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 4, 2025 The overall experience is pleasant. Implementation is included in the price, which is a big plus, but it could use a little more time. When compared to other systems, this one seems to be the best in its class. Pros I like the interface and its intuitiveness. The system itself makes it easy to track requests, assign tasks, and monitor problems. The configuration options are a bit convoluted, but that's understandable given the system. The workflows are brilliant if you customize them. The entire system offers a multitude of options, which can be a bit confusing at first. OXARI is the perfect tool for effectively managing IT support and service requests. Cons There are many configuration options, which can cause problems upon initial use and initial interaction with the system. The report builder frequently needs to be refreshed because it doesn't always work correctly. Switched from [Matrix42 Enterprise Service Management](https://www.capterra.com/p/239651/Matrix42-Service-Management/) [GLPI](https://www.capterra.com/p/126254/GLPi/) Number of options and system capabilities. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FG Filip G. IT Transportation/Trucking/Railroad ### "I recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 20, 2024 Pros What I like about this software is its simplicity and its ability to be configured for multiple organizations Cons I have not noticed any drawbacks with this software so far Alternatives considered [Vision Helpdesk](https://www.capterra.com/p/102230/Vision-Helpdesk/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TG Tomasz G. IT Specialist Government Administration ### "My opinion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2024 Pros Intuitive to use, intuitive to configure, low cost of use compared to other products of this type Cons For now, I have not noticed any disadvantages of using OXARI ServiceDesk Switched from [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/) Due to the costs of using Remedy and its relatively high hardware requirements. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Marcin M. IT ServiceDesk Manager Hospital & Health Care ### "One tool, many possibilities" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2024 Pros All the options you need for your everyday work in one place Cons I don't see anything for now... everything works correctly Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reasons for choosing OXARI ServiceDesk Polish product & Polish support. Best price to performance ratio :) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DŁ Dariusz L. IT Head Government Administration ### "Oxari managed our relations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 28, 2024 Pros Workflow organize work into my department Cons I have to keep working, the system is checking me... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)