--- title: "OXARI ServiceDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OXARI ServiceDesk Software - reviews, pricing plans, popular comparisons to other Service Desk products and more." source_url: "https://www.capterra.com/p/10021116/OXARI-ServiceDesk/" page_type: "product" language: "en" --- # OXARI ServiceDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) OXARI ServiceDesk ## What is OXARI ServiceDesk? OXARI ServiceDesk is an intuitive IT service management (ITSM) and ticketing solution designed to simplify communication between support teams and end-users. It helps organizations register, track, and resolve incidents and service requests efficiently – all in one easy-to-use platform. With built-in automation, a self-service portal, and real-time dashboards, OXARI ServiceDesk reduces response times, improves service quality, and boosts user satisfaction. ## What is OXARI ServiceDesk used for? [Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €100 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OXARI ServiceDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.infonet-projekt.com.pl/en/&name=OXARI ServiceDesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OXARI ServiceDesk 4.8 (13) VS. [4.5 (773)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price €100 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (13) Ease Of Use 4.6 (760) Value For Money 4.9 (13) Value For Money 4.4 (681) Customer Service 5.0 (13) Customer Service 4.6 (713) ## OXARI ServiceDesk alternatives [4.4 (4,087)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/102188/LiveAgent/) Highest Rated [Milvus](https://www.capterra.com/p/202528/Milvus/) [4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/202528/Milvus/) [View all alternatives](https://www.capterra.com/p/10021116/OXARI-ServiceDesk/alternatives/) ## FAQs about OXARI ServiceDesk Overview ### Which roles and teams benefit most from OXARI ServiceDesk? OXARI ServiceDesk is most used by IT leaders, service desk managers, and technical support teams that need structured ticket handling, incident resolution, and service delivery oversight. Customer support managers use it to improve response workflows, while business owners and department heads rely on it for visibility, accountability, and smoother internal support operations. Answer based on 13 reviews Overview ### What company size and industries is OXARI ServiceDesk built for? OXARI ServiceDesk is a professional ITSM platform for enterprises, with 46% of reviewers from enterprise companies, followed by 38% midsize businesses. It serves government administration most often at 23%, with retail and hospital and health care each at 15%, and is used primarily for service desk work. Answer based on 13 reviews Features and Usability ### What are the key features of OXARI ServiceDesk? OXARI ServiceDesk offers incident management, problem management, and support ticket management for service operations, plus change management and configuration management for IT control. It also includes a self service portal, service catalog, CMDB, knowledge base management, SLA management, and real-time reporting. Getting Started and Support ### What training and onboarding options does OXARI ServiceDesk offer? OXARI ServiceDesk provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover shared training sessions, documentation offers written reference material, and videos provide on-demand learning resources for teams getting started. Getting Started and Support ### What customer support options does OXARI ServiceDesk offer? OXARI ServiceDesk provides email/help desk, a knowledge base, and phone support. These channels give users direct contact and self-service help for setup and issue resolution. No reviewer feedback is available to describe response speed, agent helpfulness, or common support frustrations. ## Features AI summary Based on 999 Service Desk reviews Capterra data shows that buyers of service desk software rank the following features as their top priorities: - **Support Ticket Management** (**52%** of reviewers rated this feature as critical) - **Incident Management** (**52%**) - **Service Level Agreement (SLA) Management** (**44%**) OXARI ServiceDesk supports all three of the features reviewers rate most important: **Support Ticket Management**, **Incident Management**, and **Service Level Agreement (SLA) Management**. Together, these capabilities help businesses track and resolve requests efficiently, manage service disruptions more effectively, and meet response commitments consistently, allowing teams to deliver more reliable support. Support Ticket Management 5.0 (11) 100.00% of 11 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Incident Management 4.7 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Service Level Agreement (SLA) Management 4.9 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Self Service Portal 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Alerts/Notifications 4.7 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Knowledge Base Management 4.7 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support OXARI ServiceDesk 23 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Change Management: Track and monitor efficient handling of all changes/transitions - CMDB: Configuration Management Database - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Email Templates: Pre-made examples and templates for emails - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Mobile Access: Access software remotely via mobile devices - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Support Ticket Management: Allow customers/users to submit support queries and service requests - Task Management: Create, manage and track all task activities and progression - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (13) 4.6 Based on 13 reviews ## Pricing Value for money 4.9 (13) Free Trial Basic €100.00 Per User,Per Month Value for money 4.9 (13) 4.9 Based on 13 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (13) 5.0 Based on 13 reviews ## User reviews Overall rating 4.8 Based on 13 reviews Filter by rating 5(11) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Marcin P. IT Department Manager Hospital & Health Care ### "OXARI ServiceDesk – Reliable ITSM Platform with Strong Implementation Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2026 Overall, my experience with OXARI ServiceDesk has been positive. The system is stable and well-structured, offering solid ITSM capabilities covering key areas such as incident management, request handling, SLA tracking, and workflow automation. A strong advantage is that the platform is actively developed, and any issues or questions are quickly addressed by the vendor’s team, which provides a high level of confidence in daily operations. From a usability perspective, the system may require some initial effort to properly configure and adapt it to organizational processes, but once implemented correctly, it runs reliably and supports efficient IT service delivery. This is already the third hospital where I work and implement OXARI ServiceDesk, which allows me to evaluate the solution across different environments and confirms its consistency and stability. I also highly value the quality of implementation support—the deployment engineers and service staff are very helpful, competent, and respond quickly to any needs or requests. In summary, it is a reliable and capable service desk system that performs best when properly aligned with internal processes. Pros What stands out most about OXARI ServiceDesk is its combination of workflow automation and practical ITSM features in one platform. In particular, the ability to automatically classify tickets, assign priorities, route requests to the right support line, and track SLA performance can significantly reduce manual work for IT teams. The integration with CMDB/Asset Management and the self-service portal are also strong points because they move it beyond a basic helpdesk into a more complete service management tool. Cons I haven’t found any bugs or shortcomings that were not quickly addressed by the product team. However, I should note that I do not have experience with other environments, so I lack a direct point of reference for comparison. Alternatives considered [ManageEngine Patch Manager Plus](https://www.capterra.com/p/179288/Patch-Manager-Plus/) [nVision](https://www.capterra.com/p/144555/Axence-nVision/) [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Reasons for choosing OXARI ServiceDesk I chose OXARI ServiceDesk primarily because it offered a good balance of functionality, flexibility, and ease of implementation for our needs Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. RN Radek N. IT Director Logistics and Supply Chain ### "The best Oxari" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2026 Overall, my experience with OXARI ServiceDesk has been positive. I particularly appreciate its flexibility and the ability to adapt business processes to the specific needs of the company. While the reporting module is the weakest part of the system, it is something that users can get used to over time. Pros What I like most about Oxari ServiceDesk is its flexibility and the ability to adapt business processes to the specific needs of the company. This makes it easy to align the system with how the organization actually operates. Cons What I like least about Oxari ServiceDesk is the reporting module, although it is something you can get used to over time. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MB Monika B. Customer Support Manager Chemicals ### "Solid ServiceDesk solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 22, 2026 My overall experience with OXARI ServiceDesk is positive. The system is helpful in organizing and managing requests, though improvements in user interface intuitiveness and system documentation would enhance its effectiveness. Pros simple and intuitive user interface, daily work with the system makes it easier to manage requests and applications Cons Navigation and certain workflows could be simplified to improve usability, there is a lack of detailed system documentation Switched from [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) My company decided to change the solution Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KZ Kamil Z. Service Delivery Manager Information Technology and Services ### "A good ITSM tool at a competitive price" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 24, 2026 It’s a solid IT service management tool developed and regularly updated by a Polish team. At this price point, it is hard to find a better alternative. Pros What I like most about the OXARI ServiceDesk is its simple and intuitive user interface, which makes ticket management a breeze. I also appreciate the wide range of automation features that help streamline repetitive tasks. Cons Configuring the tool takes a long time. More flexible configuration options would be useful. The mobile app needs some refinement (though this isn't just an Oxari issue). Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. GZ Grzegorz Z. owner Computer Software ### "good choice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 24, 2025 My overall experience with OXARI ServiceDesk has been very positive. It is a well-designed product that addresses real operational challenges, streamlines service processes, and significantly improved the way we manage requests on a daily basis. Pros As a Polish manufacturer, OXARI offers a very solid and reliable solution. The system provides an excellent quality-to-price ratio and is supported by responsive, friendly, and highly competent customer service that quickly addresses any issues. Cons At this stage I honestly have no meaningful negative comments. All essential functions work as expected, and I have not encountered any issues serious enough to mention. The system has been stable and reliable in daily use. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MS Marcin S. IT Manager Retail ### "Oxari Service Desk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2025 Daily work with the OXARI system facilitates helpdesk management, significantly simplifying the daily management of tasks Pros Hassle-free deployment. Clear and Modern User Interface. Good support is also worthy of commendation Cons There wasn't anything that I particularly disliked. My experience with the system to date has been entirely positive Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. TW Tomasz W. Director IT Retail ### "Director IT" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 7, 2025 Pros Having all the information in one place allows for effective problem management. Tickets are categorized and assigned to employees. Cons You can't change the suffix if the report is an incident but should be a service. This presents a problem when visually assessing urgent failures. Switched from [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) price and polish team. They can help us very quickly Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. OD Olaf D. chief specialist Government Administration ### "PIP GIP Warszawa" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 4, 2025 Nice system, with good support, the company is flexible and willing to implement requested modifications. Pros Polish company, perpetual license, on-premise license, quick response to reported problems, good support Cons Complicated configuration, some elements require configuration in several places, poor technical documentation Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Pawel H. IT Manager Environmental Services ### "OXARI w EP" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 4, 2025 The overall experience is pleasant. Implementation is included in the price, which is a big plus, but it could use a little more time. When compared to other systems, this one seems to be the best in its class. Pros I like the interface and its intuitiveness. The system itself makes it easy to track requests, assign tasks, and monitor problems. The configuration options are a bit convoluted, but that's understandable given the system. The workflows are brilliant if you customize them. The entire system offers a multitude of options, which can be a bit confusing at first. OXARI is the perfect tool for effectively managing IT support and service requests. Cons There are many configuration options, which can cause problems upon initial use and initial interaction with the system. The report builder frequently needs to be refreshed because it doesn't always work correctly. Switched from [Matrix42 Enterprise Service Management](https://www.capterra.com/p/239651/Matrix42-Service-Management/) [GLPI](https://www.capterra.com/p/126254/GLPi/) Number of options and system capabilities. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. FG Filip G. IT Transportation/Trucking/Railroad ### "I recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 20, 2024 Pros What I like about this software is its simplicity and its ability to be configured for multiple organizations Cons I have not noticed any drawbacks with this software so far Alternatives considered [Vision Helpdesk](https://www.capterra.com/p/102230/Vision-Helpdesk/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TG Tomasz G. IT Specialist Government Administration ### "My opinion" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2024 Pros Intuitive to use, intuitive to configure, low cost of use compared to other products of this type Cons For now, I have not noticed any disadvantages of using OXARI ServiceDesk Switched from [BMC Helix ITSM](https://www.capterra.com/p/164195/Remedy-IT-Service-Management/) Due to the costs of using Remedy and its relatively high hardware requirements. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MM Marcin M. IT ServiceDesk Manager Hospital & Health Care ### "One tool, many possibilities" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2024 Pros All the options you need for your everyday work in one place Cons I don't see anything for now... everything works correctly Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reasons for choosing OXARI ServiceDesk Polish product & Polish support. Best price to performance ratio :) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DL Dariusz L. IT Head Government Administration ### "Oxari managed our relations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 28, 2024 Pros Workflow organize work into my department Cons I have to keep working, the system is checking me... Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.