--- title: "Crumble Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Crumble Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/10021140/Crumble/" page_type: "product" language: "en" --- # Crumble Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Crumble ## What is Crumble? Crumble is a product feedback management software that helps companies gather, organize, and leverage customer feedback to guide strategic product development. The platform consolidates feedback from multiple sources into one centralized hub. This enables users to categorize, tag, vote on, and discuss product suggestions and issues. Key features include customizable feedback boards, roadmapping tools, embeddable widgets, changelog communication, and white label branding. ## What is Crumble used for? [Customer Experience](https://www.capterra.com/customer-experience-software/)[Product Roadmap](https://www.capterra.com/product-roadmap-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $64 Other, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Crumble?[Manage this product listing](https://www.g2.com/products/crumble/claim_requests/new?auto=true) ## Crumble Overview Updated September 2026 AI summary Crumble supports organizations of all sizes in managing customer experience by enabling feedback management and multi-channel data collection. Designed for use in customer experience and product roadmap contexts, it is delivered as a cloud-based, SaaS, and web solution, offering teams a way to gather and organize customer insights for informed decision-making and continuous improvement. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Crumble 5.0 (3) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $64 Other, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.5 (238) Value For Money 5.0 (3) Value For Money 4.4 (166) Customer Service 5.0 (3) Customer Service 4.5 (187) ## Crumble alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Pendo](https://www.capterra.com/p/151951/Pendo-Platform/) [4.5 (238)](https://www.capterra.com/p/151951/Pendo-Platform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/151951/Pendo-Platform/) [Canny](https://www.capterra.com/p/161103/Canny/) [4.6 (77)](https://www.capterra.com/p/161103/Canny/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161103/Canny/) [XM for Strategy & Research](https://www.capterra.com/p/72396/Strategy-and-Research/) [4.7 (427)](https://www.capterra.com/p/72396/Strategy-and-Research/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/72396/Strategy-and-Research/) ## FAQs about Crumble Features and Usability ### What are the key features of Crumble? Crumble offers feedback management, multi-channel data collection, and prioritization. It collects input across multiple channels, organizes feedback in one place, and ranks items by importance for review and action. These core features support structured capture, sorting, and evaluation of customer or team input. Pricing ### How much does it cost and what fees or limitations are included? Crumble starts at $64 per month on the Two Yearly plan, billed monthly with a 2-year commitment. The Yearly plan is $79 per month, and Monthly is $99 per month. A free version and free trial are available, while Enterprise pricing is not listed. Getting Started and Support ### What customer support options does Crumble offer? Crumble provides Email/Help Desk support and FAQ/Forum resources for users seeking assistance. Support details are limited to these channels, and no reviewer feedback is available to describe response speed, helpfulness, or common support issues. ## Features AI summary Based on 3,764 Customer Experience reviews Capterra data shows that buyers of customer experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Crumble includes **Feedback Management**, which gives teams a central way to collect, organize, and respond to customer input. However, it does not include **Surveys & Feedback** or **Reporting/Analytics**. Its support for **Feedback Management** helps businesses stay close to customer sentiment, track recurring issues, and act on feedback in a more consistent way, helping teams improve customer experiences over time. Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10021140/Crumble/pricing/) Two Yearly $64.00 Other,Per Month It includes: - White Label Branding - Private & Public Boards - Embeddable Widget - Unlimited End Users - User Comments & Product Updates - Custom Domain & Custom Email Domain Yearly $79.00 Other,Per Month It includes: - White Label Branding - Private & Public Boards - Embeddable Widget - Unlimited End Users - User Comments & Product Updates - Custom Domain & Custom Email Domain Monthly $99.00 Other,Per Month It includes: - White Label Branding - Private & Public Boards - Embeddable Widget - Unlimited End Users - User Comments & Product Updates - Custom Domain & Custom Email Domain Enterprise Custom quote available It includes: - White Label Branding - Private & Public Boards - Embeddable Widget - Unlimited End Users - Custom Domain & Custom Email Domain - User Comments & Product Updates - Integrations (HubSpot, Zendesk, Salesforce) - Response and uptime SLAs option - Customer Success Manager Value for money 5.0 (3) 5.0 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Graphic Designer Online Media ### "A New Product with Growing Potential" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2024 Pros Crumble’s all features have been super helpful during the short time we used it but the most charming part of Crumble is how it prioritises the feedback we receive from our clients. As a designer, I’d like to have a clear roadmap without much hassle. Crumble helped me not to waste any time while doing that. It has a nice design, which looks super professional. That’s why we love the white labelling feature. Cons As a new product, it naturally has some areas for improvement. However, it's clear that the development team is actively working on enhancements. We would like to see more customisation options in the future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Marketing Electrical/Electronic Manufacturing ### "Crumble is for companies, who want more than a simple CRM tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 26, 2024 Pros It’s never been easier to track all your customer tickets, how to proceed with the organisation of the feedback and provide customers with a prompt solution. It can be quite helpful if you want to improve your product by companies that value their customer feedback. Cons It’s a good tool, I just hope there will be a mobile app someday. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Lawyer Law Practice ### "Amazing tool for customer relationship management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2024 Pros We use it not only to collect customer feedback but also for the aftermath.AI helps with the feedback and our roadmap. Cons We love it but it would be more useful to have a mobile app because we often work out of office Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.