# Cloud Retailer Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cloud Retailer the right Liquor Store POS solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10021141/Cloud-Retailer/reviews --- Cloud Retailer 4.9 (16) [View alternatives](https://www.capterra.com/p/10021141/Cloud-Retailer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Cloud Retailer Ease of use 5.0 Customer Service 4.9 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use jS josh S. Liquor Operations Director Retail Used the software for: 2+ years ### "Cloud Retailer A+" August 4, 2025 5.0 Cloud Retailer has been an excellent addition to our team. I am beyond thrilled by what it has to offer on a surface level for our basic users, and what it has to offer on a deeper level for our leadership and management team. The sheer amount of data we have access to gives us more to go on when making inventory related issues. We haven't needed to contact customer support very often, but when we have, they get our problems remedied in a reasonable amount of time. Pros The POS software is very user friendly; our new staff members are experts within minutes. The backend software is very approachable and has the data accessible enough to deep dive into anything you want to do. Cons We are very happy with the software. If I had to choose SOMETHING, I would like to see a "smart" inventory option in the future. Where the system would generate SKU's weekly for us to check. One of the previous software companies I used (Epicor) had a "mango report" that would generate an inventory list based on things the software recognized as strange. Switched from [CATAPULT](https://www.capterra.com/p/8363/Catapult/) ECRS had a solid POS interface, but the backend was very clunky. I like to dig into the numbers, it was difficult with ECRS. Review Source NB Nick B. General Manager Alternative Medicine Used the software for: 2+ years ### "Great easy to use POS with browser support on any device" July 10, 2025 5.0 One of the best decisions I made for my business, multi store ready, makes my job easier. The back office loads quick, Everything I need is easy to get to, one or two clicks is all you need. Front house POS is great, easy to read, touch screen, training new employees has been a breeze, everyone picks up this POS system within an hour it's that easy to use so it's cut down on training time for new employees. Pros Ease of use, Convenience, Excellent Tech Support with quick response time, Excellent up time, Home dashboard displays daily sales (with multiple location drop menu) daily top sellers per store, can log in on my cell phone browser and check daily sales, inventory, everything I can do at the store on a PC, I can do from home on an Ipad/Phone. Cons Haven't had any major issues that would be big enough to list here. They continue to add highly requested features from the community. Alternatives considered [Clover](https://www.capterra.com/p/226864/Clover/) Reason for choosing Cloud Retailer We tried a few different options but some were lacking major business critical features, I remember I wasted so much time getting set up with Clover, we finally got the machines in and installed my inventory didn't get uploaded correctly, there were lots of issues, but the biggest issue was there was no way for me to refund a customer unless they made the purchase with the clover POS system (which was new and had no customer info) there was no way to cash out a misc amount of money to make the customer happy. I immediately returned the system the next day. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) It was being discontinued from Microsoft and would of no longer been supported so we needed to find a replacement, tried a few others that were horrible until I found Cloud Retailer Review Source MS Marge S. Manager Food & Beverages Used the software for: 6-12 months ### "Cloud Retailer user friendly" June 12, 2024 5.0 When switching we had great support from the techs. I love how easy it was to pick up on and would strongly recommend. Pros Very user friendly. Love all the features. Cons I have not experienced any problems as of yet. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) So many features in one package. Needed an upgrade!!! Review Source AM Artem M. Owner Retail Used the software for: 6-12 months ### "Clocktower Liquor reviewing Cloudretailer POS" January 19, 2026 4.0 I like this POS system. The support is fast and pretty responsive. All the issues i had gave been fixed. Pros I like versatility. Ability to access back office from any computer. The supplier purchase plan is the best feature. You can easily manage the orders. Cons The equipment itself is not state of the art. Offline payments dont go through. The terminal is old fashioned. The equipment is quite expensive. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Hidden fees and lack of support. Poor inventory software. Review Source EL Eric L. owner Retail Used the software for: 1-2 years ### "good product" May 14, 2025 5.0 it has been really good so far. onboarding went really smoothly. especially with their ability to pull our old pricebook and implement it smoothly into cloud retailer. Pros the ease of the training and their ability to answer and fix issues quickly has been good. Cons connecting a secondary customer display has been troublesome. Haven't reached out to address it yet but it is on our to do list. Alternatives considered [empower](https://www.capterra.com/p/140317/empower/) Reason for choosing Cloud Retailer felt more user friendly, especially in the back office Switched from [CStoreOffice](https://www.capterra.com/p/119847/C-Store-Office/) Petrosoft felt clunky to manage inventory and we were having card reader connectivity issues. Review Source JL Jack L. Owner Hospitality Used the software for: 2+ years ### "Jacks Bottleshop " May 8, 2025 5.0 Always are there for us. I really enjoy working with \[sensitive content hidden\] hes the Ace for sure! Pros The prompt service, always finding the fix to thr problem and \[sensitive content hidden\]. Cons Calling me at my busiest times. Lol Not CR fault just luck of the draw, similar to my sisters calls. Switched from [SwipeGuide](https://www.capterra.com/p/182771/Work-Instruction-Software/) Suggested by \[sensitive content hidden\]@ Omblibuous in mpls mn Review Source CK Chris K. Proprietor Retail Used the software for: 2+ years ### "CloudRetailer for liquor store POS" March 13, 2025 5.0 We have been using Cloud Retailer for 2+ years and have been very satisfied. This is the best point of sale we have ever used in our 27 years of business. Pros Phenomenal support, great product, intuitive design, and a product created with everything you may need for liquor store operation Cons None at this time. Anything that is truly lacking is usually added in an update Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) The product was to be discontinued shortly after we switched Review Source LJ Lana J. Manager Food & Beverages Used the software for: Less than 6 months ### "So far so good!" June 12, 2024 5.0 Very good. Salesman was great to work with. Tech support has been awesome!! Pros Easy to use and navigate. Everything is much quicker when processing. Cons Having some issues with scanner and are working with CR to resolve. Reason for choosing Cloud Retailer Ease of use. Great customer support and reasonable call back time. Switched from [Retail POS Software](https://www.capterra.com/p/100331/BPA-Retail-Touch-POS/) It was a terrible product.....slow in all aspects and not easy to navigate. Review Source aN ashley N. owner Retail Used the software for: Less than 6 months ### "Overall Happy so far" March 8, 2026 5.0 Pros Ease of use and many different reports that is needed. The reports are easy to find with many different options. Cons I don't like that it can take 2 days to get a response if I have some questions on the back office. I had some questions on some reporting. Switched from [Paradise POS](https://www.capterra.com/p/251304/Paradise-POS/) They didn't have enough reporting for me. Review Source VR Verified Reviewer Owner Retail Used the software for: 1-2 years ### "Cloud Retailer POS" July 15, 2025 5.0 Tech support is very responsive and they work toward a resolution quickly. As an IT guy, I wish got this kind of response from the Microsoft's of the world. Pros Because this product was created specifically for liquor stores, it was very easy to integrate into my store. My old system was Quickbooks POS and Cloud Retailer made the migration pretty smooth. I was hesitant to migrate but this new system runs circles around my old POS. Cons I have a couple things I would like to see a little different but they would probably sound more like nit picking in a review. Review Source SD Sakya D. Onwer-Operator Retail Used the software for: 2+ years ### "Customer Opinion on the RITE Product and Customer Technical support." April 4, 2025 5.0 Definitely a great feeling working on the product and the staff that I worked so far. Very friendly and willing to help...\[sensitive content hidden\] is the last person I worked on an issue I needed answers. Was able to resolve and provide a solution to my request. Pros Great product and very supportive staff. Knowledgeable and always willing to go the extra mile. Cons None so far. Will post it when I have something to say...Thx Review Source MO Mick O. owner Retail Used the software for: Less than 6 months ### "The literal best." December 10, 2024 5.0 Perfection. Communication was top notch. They adhered to our tight schedule and put us over there finish line on time. Pros Easy to implement, great work with our data migration, extremely quick and painless. Cons That I didn't switch over sooner. This is the premier pos system for liquor sales. Review Source DG Dale G. CFO Retail Used the software for: Less than 6 months ### "Great POS system " October 10, 2024 5.0 Overall it's been a good experience and I highly recommend Cloud Retailer POS system. Their staff is friendly, knowledgeable, and responsive. Pros The Cloud Retailer POS has better inventory management and reporting than our old POS, mPower. The Implementation went smoothly and the customer support is very responsive. Cons I wish they had a custom report writer but their standard reports are still customizable. Switched from [mPower Beverage](https://www.capterra.com/p/121474/mPower-Beverage/) Poor inventory management and reporting. Review Source AR Anirudh R. Director - IT Wine and Spirits Used the software for: 6-12 months ### "Great Technical Support" July 25, 2024 5.0 Pros I work for a software development company based in Dallas, TX, specializing in e-commerce solutions for retail liquor stores. I had the pleasure of collaborating with \[sensitive content hidden\] at RITE Cloud Retailer on a project that lasted just over two months. Throughout this time, \[sensitive content hidden\]'s responsiveness, eagerness to assist, and resourceful insights were exceptional. Having worked with over ten different companies on similar implementations, my experience with \[sensitive content hidden\] was by far the most satisfying. He is a valuable asset to RITE, and I hope his contributions are duly recognized. Cons I have not used this enough to notice any shortcomings but everything I have seen and heard have been really positive. Review Source TN Taylor N. Manager Co-owner Retail Used the software for: Less than 6 months ### "An easy experience for someone with minimal previous experience " July 19, 2024 5.0 Very good. The team was great to work with Pros It’s very simply to use. We use another software for a different section of our company and this blows it out of the water. Cons I wish I would have had more time and asked more questions about inventory and invoices— this was our own fault we had a dead line to open Review Source SH Sarah H. Manager Retail Used the software for: 2+ years ### "Cloud Retailer is great! It is very easy to use and gives you all the information you need for Daily operations. " June 6, 2024 5.0 I love it! Easy to use and learn & unbelievable all of the information you are able to gather. Pros Nearly everything! Especially how easy it is to use & learn. How it gives you all the information you need for your daily sales, inventory tracking & control. Cons There is soo much information you are able to get and I haven’t learned it all yet. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.