--- title: "Quidget Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Quidget Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/10021282/Quidget/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Quidget Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Quidget ## What is Quidget? Quidget is a powerful AI assistant builder that automates 80% of Tier-1 support tasks while freeing up time for teams to handle complex queries. With multi-language support, Quidget makes global communication seamless by responding to customers in their preferred language. Integrated with Zendesk and Euphoric.ai, it ensures smooth handovers to human agents when needed. Now featuring Calendly integration, Quidget’s AI Sales Agent can generate leads and automatically schedule meetings, enhancing sales efficiency and customer engagement. Quidget can be trained in minutes by simply uploading your url or knowledge base document, allowing it to deliver relevant, instant answers 24/7. Customization options make it easy to match the chatbot’s personality with your brand’s voice, and setup takes just a few steps with no coding required. In just a few clicks, Quidget's AI can work 24/7 to improve support quality, simplify tasks, and save resources—all while keeping customers happy. ## What is Quidget used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Virtual Assistant](https://www.capterra.com/virtual-assistant-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $16 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Quidget?[Manage this product listing](https://www.g2.com/products/quidget/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Quidget 4.8 (4) VS. [4.7 (32)](https://www.capterra.com/p/10031687/Text/reviews/) Starting Price $16 Flat Rate Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (4) Ease Of Use 4.8 (589) Value For Money 4.8 (4) Value For Money 4.4 (509) Customer Service 4.0 (4) Customer Service 4.7 (500) ## Quidget alternatives [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (271)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) Highest Rated [Cognigy.AI](https://www.capterra.com/p/176610/Cognigy-AI/) [4.8 (23)](https://www.capterra.com/p/176610/Cognigy-AI/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176610/Cognigy-AI/) [Ada](https://www.capterra.com/p/164470/Ada-Support/) [4.7 (15)](https://www.capterra.com/p/164470/Ada-Support/reviews/) Starting price $60000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164470/Ada-Support/) ## FAQs about Quidget Overview ### What company size and specific industries is Quidget built for? Quidget is designed for small and medium-sized SaaS, e-commerce, and service businesses that handle at least 100 support tickets each month and want AI support for customer service. It is aimed at companies in these sectors that need help managing steady support volumes. Features and Usability ### What are the key features of Quidget? Quidget offers AI/Machine Learning, Natural Language Processing, and a chatbot for automated responses and proactive chat. It also includes live chat, chat transcripts, canned responses, transfers/routing, and knowledge base management. Additional features cover lead capture and qualification, CRM integration, workflow automation, access controls, reporting/analytics, and multi-channel communication. Integrations ### Which third-party tools and platforms does Quidget integrate with? Quidget integrates with 8 third-party tools, including communication and support platforms such as Slack, Telegram, Viber, WhatsApp, and Zendesk Suite, plus Calendly, ChatGPT, and CoSupport AI. These integrations cover scheduling, messaging, and customer support workflows. Getting Started and Support ### What training and onboarding options does Quidget offer? Quidget provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos provide visual walkthroughs that can support self-paced learning and review of key steps. Getting Started and Support ### What customer support options does Quidget offer? Quidget provides email/help desk support, a FAQ/forum, a knowledge base, and chat. These channels give users multiple ways to find answers or contact support, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 341 AI Agents for Customer Support reviews Capterra data shows that buyers of AI Sales Assistant software rank the following features as their top priorities: - **Customer Engagement** (**86%** of reviewers rated this feature as critical) - **Lead Management** (**72%**) - **Lead Engagement** (**56%**) Quidget supports **Customer Engagement** and **Lead Engagement**, helping sales teams connect with prospects and keep conversations active throughout the buying process. However, it does not include **Lead Management**. Instead, it offers **Meeting Management** (**50%**) and **Scheduling** (**50%**), which give teams practical ways to coordinate follow-ups and book sales interactions more efficiently, helping businesses stay organized and move opportunities forward. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Quidget 53 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Engagement: Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Omnichannel Outreach: Support outbound and inbound sales processes autonomously while ensuring high-quality lead engagement - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Automation: Automate processes to manage leads, contacts, opportunities and sales activities - Scheduling: Plan availability and assign specific time slots for tasks and resources - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.3 (4) 4.3 Based on 4 reviews ## Pricing Value for money 4.8 (4) Free Version [View pricing plan details](https://www.capterra.com/p/10021282/Quidget/pricing/) Free plan $0.00 It includes: - 50 support responses/mo - 1 AI chatbot - 1 Chatbot manager Starter $16.00 Flat Rate, It includes: - 500 support responses/mo - 1 AI chatbot - 2 Chatbot managers Pro $79.00 Flat Rate, It includes: - 10,000 support responses/mo - 5 AI chatbots - 3 Chatbot managers per chatbot - API access - All integrations Enterprise $210.00 Flat Rate, It includes: - 50,000 support responses/mo - 50 AI chatbots - 5 Chatbot managers per chatbot - Remove “Powered by Quidget” Value for money 4.8 (4) 4.8 Based on 4 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Viber](https://www.capterra.com/p/180348/Viber/)[ ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)[ CoSupport AI](https://www.capterra.com/p/10016583/CoSupport-AI/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (4) 4.0 Based on 4 reviews ## User reviews Overall rating 4.8 Based on 4 reviews Filter by rating Counts reflect reviews available in this feed. 5(3) 4(1) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Karyna N. CEO Used the software for: Less than 1 year ### "Easy to use, versatile" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 25, 2024 Pros Quidget.ai is convenient to use. The onboarding was surprisingly fast, and our bot handle numerous requests efficiently. Haven't tried the custom builder yet, only AI bots, and we've used integrations, specifically Slack and Whatsapp. Cons The integration pool is lacking a little at the moment. We're hoping for Zendesk and Google Docs integration soon. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Workspaces Coordinator Used the software for: I used a free trial ### "Great solution for support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 4, 2024 Pros I used Quidget to create a simple button-based chatbot. I was very impressed with the chatbot flow builder interface: you can place nodes in any order, mark them by color, and visually build the structure conveniently without getting lost. Cons One downside is the lack of navigation to search for a node by name, and using search shortcut doesn't work well in this case. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: I used a free trial ### "Fastest way to install AI chatbot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 28, 2024 Pros We use Quidget as a round-the-clock support bot. It was easy to set up and customize. It works well with WhatsApp and Slack. Cons We tried to use the webhook feature in custom builder, and it took some time. There are instructions available, but I'd prefer a video tutorial or similar to make it easier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alex K. Director of Growth Used the software for: Less than 1 year ### "Customizable and simple, can recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 4, 2024 Pros We've been working with Quidget for a few months now, and the overall impression is positive. We use Quidget to make chat widgets that easily link to our AI model, it’s currently working on our main webpage. This lets us show how our AI works directly in the chat, giving a hands-on demo of what our model can do. Cons The one thing I didn’t enjoy was quite limited analytics, but I hope the Quidget team is planning to expand it soon. Will definitely use it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.