--- title: "Voicee Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Voicee Software - reviews, pricing plans, popular comparisons to other Softphone products and more." source_url: "https://www.capterra.com/p/10021382/Voicee/" page_type: "product" language: "en" --- # Voicee Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on January 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Voicee ## What is Voicee? Voicee is a cloud-based softphone platform designed to save time, reduce errors, and enhance your caller experience. Our software seamlessly integrates with your incoming phone number to provide effortless Caller ID and customer list growth. We integrate seamlessly with your POS to save staff time and reduce labor costs, ensuring accurate phone number entry every time. Use our intuitive call flow editor to create customised call flows, making you love your phones again. Empower and streamline your voice channels with the power of Voicee. ## What is Voicee used for? [Softphone](https://www.capterra.com/softphone-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price A$35 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Voicee?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://unify.services/&name=Voicee) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Voicee 5.0 (2) VS. [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price A$35 Flat Rate, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.4 (466) Value For Money 5.0 (2) Value For Money 4.3 (307) Customer Service 5.0 (2) Customer Service 4.1 (338) ## Voicee alternatives [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [4.2 (1,205)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/242188/RingCentral-MVP/) ## FAQs about Voicee Overview ### What company size and specific industries is Voicee built for? Voicee is designed for hospitality and retail businesses of any size that use cloud POS systems and need clear Caller ID and digital voice audio. It fits restaurants, hotels, shops, and other customer-facing operations that depend on accurate caller information and audible voice communication. Features and Usability ### What are the key features of Voicee? Voicee offers CRM, call logging, call tracking, call transfer, caller ID, IVR, and voice mail for managing customer communications. It also includes SMS messaging, two-way audio and video, VoIP connection, monitoring, workflow management, and third-party integrations to support connected communication workflows. Pricing ### How much does it cost and what fees or limitations are included? Voicee starts at A$35 per month for the Starter plan, a flat rate for one number, one device, and basic caller ID integration into a POS. The Pro plan costs A$69 per month and adds custom caller flows, multiple phones, inbound numbers, outbound calls, and cheaper SMS. Integrations ### Which third-party tools and platforms does Voicee integrate with? Voicee connects natively to Lightspeed and Lightspeed Restaurant. These catalog integrations let Voicee work with point-of-sale and restaurant management systems from the Lightspeed ecosystem. Getting Started and Support ### What training and onboarding options does Voicee offer? Voicee provides live online training sessions and documentation to help teams get started. Live online sessions support guided setup and questions with an instructor, while documentation offers written reference material for self-paced learning and later review of product steps. Getting Started and Support ### What customer support options does Voicee offer? Voicee offers email/help desk support and a knowledge base for customer assistance. Users can submit requests through the help desk and check articles for self-service guidance. No reviewer feedback about support quality is available, so response speed, helpfulness, and common issues cannot be assessed. ## Features AI summary Based on 328 Softphone reviews Capterra data shows that buyers of softphone software rank the following features as their top priorities: - **VoIP Connection** (**68%** of reviewers rated this feature as critical) - **Call Routing** (**49%**) - **Call Transfer** (**46%**) Voicee includes **VoIP Connection** and **Call Transfer**, giving teams the ability to place internet-based calls reliably and move conversations to the right person when needed. However, it does not offer **Call Routing**. These features help businesses maintain call continuity, handle handoffs more efficiently, and support smoother communication across teams. VoIP Connection 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Caller ID 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Logging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Tracking Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Call Transfer Transfers live calls to other agents CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Voicee 13 features Collects essential call data such as call origin, call destination, call length, and other transaction details Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Observe and track the demand, usage, progress or quality of a system, product, or user Send messages via SMS Set up connections to third-party platforms to improve business processes Presenter can see and hear participants and vice versa Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 5.0 (2) [View pricing plan details](https://www.capterra.com/p/10021382/Voicee/pricing/) Starter A$35.00 Flat Rate,Per Month It includes: - Inbound Phone Number - VOIP Device - Caller ID - POS Integration Pro A$69.00 Flat Rate,Per Month It includes: - Inbound Phone Number - POS Integration - VOIP Device - Caller ID - Outbound Calls - Custom Caller Flows - Cheaper SMS \+ Additional Device A$20.00 Per Feature,Per Month Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent GX Gabi X. Manager Retail ### "Love Voicee!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 29, 2024 It has been a great tool at work and has elevated our phone service from a basic traditional phone service to a high end, upscale, custom service. We rarely miss voicemails and calls and the amount of information you can include with each call ensures no one misses a customer and their details. Pros The customisation capabilities is one of the best features of this product. Cons The mobile settings are just not there yet Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CC Chewie C. Director Restaurants ### "Leading phone system you must have" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2024 Pros I love how I can just ramp up a phone line in minutes! Cons Not much really. The system just works and the guides are detailed and the support is unreal. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 13, 2024 Thank you for your review Chewie. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.