# HostBuddy AI Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about HostBuddy AI Software - reviews, pricing plans, popular comparisons to other Vacation Rental products and more.

Source: https://www.capterra.com/p/10021407/HostBuddy-AI

---

# 

 HostBuddy AI Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

HostBuddy AI

## What is HostBuddy AI?

HostBuddy AI is a cloud-based messaging software for short-term rental hosts, providing users with automated guest messaging capabilities. This product was built by super hosts with conversational communication at its core. HostBuddy AI offers robust customization for property information, custom scheduling of shifts based on host coverage needs, action items derived from conversation analysis, property management software integrations and much more. If you are looking for an AI tool that doesn't sound or act like an AI, look no further! Welcome to the future of hosting.

## What is HostBuddy AI used for?

[Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Chatbot](https://www.capterra.com/chatbot-software/)

Top alternative

Featured

Overall rating

Based on 20 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

$3

Other, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for HostBuddy AI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.hostbuddy.ai&name=HostBuddy AI)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### HostBuddy AI

5.0 (20)

VS.

[4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting Price

$3

Other, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (20)

Ease Of Use

4.6 (1,524)

Value For Money

5.0 (20)

Value For Money

4.6 (1,456)

Customer Service

5.0 (20)

Customer Service

4.7 (1,497)

## HostBuddy AI alternatives

[4.5 (1,282)](https://www.capterra.com/p/131924/Lodgify/reviews/)

Starting price

$16.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.7 (547)](https://www.capterra.com/p/169863/Your-Porter-App/reviews/)

Starting price

$16.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (259)](https://www.capterra.com/p/100831/OwnerRez/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.4 (461)](https://www.capterra.com/p/159377/Guesty/reviews/)

Starting price

$23.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/10021407/HostBuddy-AI/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

For Vacation Rentals

5.0 (13)

100.00% of 13 reviewers that rated this feature as important or highly important

Designed for vacation rentals

Guest Communications

5.0 (11)

100.00% of 11 reviewers that rated this feature as important or highly important

Communicate with guests directly within the system

Guest Experience Management

4.9 (10)

100.00% of 10 reviewers that rated this feature as important or highly important

Capture guest experience at a granular level and utilize data to deliver tailored services

Third-Party Integrations

4.6 (10)

100.00% of 10 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

Short/Long Term Rental

5.0 (9)

100.00% of 9 reviewers that rated this feature as important or highly important

Length of rental

Multi-Property

5.0 (8)

100.00% of 8 reviewers that rated this feature as important or highly important

More than one location

HostBuddy AI 35 features

Software program that continuously adjusts its behavior based on observed data

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Analyze data and automatically generate insights using AI/ML technologies

Automatic reply functionality for incoming messages

Tickets are automatically assigned to specific agents based on predefined rules

Shortcuts for inputting frequently used messages

Interprets what a user is doing based on context and helps guide them through the process.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Provide online support for your customers through live chat or help desk functionality

Pre-designed layouts that can be customized to match preferences and requirements

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Designed for vacation rentals

Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment

Communicate with guests directly within the system

Capture guest experience at a granular level and utilize data to deliver tailored services

Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff

Organize, prioritize, and manage incoming communications

Identify different languages

Ability to chat online in real time

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Manage and support multiple languages

More than one location

Process and analyze human language in text or audio form

Streamlining repetitive tasks and activities through automated and predefined workflows

Add, view, and edit details of all properties managed by an agency that are available for sale or rent

Notifications that are delivered to users as soon as an event occurs

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Length of rental

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Creating, assign, and track jobs and/or tasks for work orders

Get Advice

We can help you find the software with the features you need.

Features

5.0 (20)

5.0

Based on 20 reviews

## Pricing

Value for money

5.0 (20)

Free Trial

HostBuddy Pro

$3.00

Other,Per Month

HostBuddy Elite

$3.50

Other,Per Month

HostBuddy Ultimate

$4.50

Other,Per Month

Value for money

5.0 (20)

5.0

Based on 20 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Notion](https://www.capterra.com/p/186596/Notion/)[

Hostaway](https://www.capterra.com/p/152433/Hostaway/)[

Lodgify](https://www.capterra.com/p/131924/Lodgify/)[

Guesty](https://www.capterra.com/p/159377/Guesty/)[

OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[

Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (20)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (20)

5.0

Based on 20 reviews

## User reviews

Overall rating

5.0

Based on 20 reviews

Filter by rating

5(20)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Bogdan N.

owner

Real Estate

### "Great way to automate 80% of your guest communication"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 15, 2025

Pros

Great way to automate 80% of your guest communication, easy to set-up . For most answers the bot is spot on

Cons

For the moment it has a limited number of connections to 3rd party softwares, but as this grows over time the tool will become even more powerfull

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TV

Theresa V.

Owner

Hospitality

### "Absolutely a must-have software for hosting a vacation rental"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 14, 2025

I love HostBuddy and absolutely recommend it to everyone. It’s a powerful, time-saving tool that pays for itself in peace of mind and improved guest communication.

Pros

HostBuddy truly saves me time. I’ve eliminated the biggest time suck—responding to guests—without sacrificing quality. As long as your manual and supporting documents are detailed, it handles communication beautifully. The upsells feel much more natural than with any other tool I’ve tried.

Cons

The interface feels outdated—like something out of a 1970s Tron movie. A more modern design would make it even better (dark mode is fine). One issue I had was actually my user error: I didn’t realize there was a setting to block discount requests, so a guest received an unauthorized discount. Lesson learned—turn on that setting!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DW

Danny W.

Operator

Hospitality

### "Easy to Use AI"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 14, 2025

So far it's been amazing, it responds genuinely and on point to what information I feed it. I really enjoy watching it respond to my guests.

Pros

This software is so amazing! It's easy to use - just feed it and it'll learn! I can copy it for multiple properties as well.

Cons

I would like for HostBuddy AI to have a phone app. It'll make it easier for me to load the information when I'm mobile.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MM

Matt M.

Co-Founder

Real Estate

### "A Game-Changer for Property Management Efficiency"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 14, 2025

Our overall experience has been excellent. HostBuddy AI has drastically reduced our response time to guests, improved booking conversions, and helped us maintain high reviews. It feels like having an extra team member working 24/7 without missing a beat.

Pros

The automation has been a huge time-saver for our property management business. Guest messages are handled instantly and accurately, and the customer support team is quick to respond when we need help. The interface is intuitive, and setup was easier than expected.

Cons

The system works great overall, but I’d like to see a better mobile friendly site and an App for iphones. Occasionally, complex guest questions still require manual follow-up but that is to be expected.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PB

Peter B.

CEO

Real Estate

### "Don’t hesitate get hostbuddy and save costs on a VA"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

August 14, 2025

HostBuddy AI makes hosting easier and more efficient. Occasionally messages need tweaks, but overall it’s a reliable and time-saving tool for hosts.

Pros

HostBuddy AI makes hosting stress-free with smart tools, quick responses, and easy guest management!

Cons

Great AI overall, but sometimes its messages have guest detail errors and I need to adjust my responses.

Switched from

[Hospitable.com](https://www.capterra.com/p/189280/smartbnb/)

Cheaper price. And better chatbot with better interface.

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reasons for choosing HostBuddy AI

Heard good things about hostbuddy and now I’m a huge supporter.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SI

Shoney I.

CEO Team Leader

Real Estate

### "Your all-in-one messaging app for your vacation house"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 14, 2025

Pros

Hostbuddy.ai has been a huge help for my short-term rentals. It’s great value for the price and replaces several tools I used to pay for separately. The customer support is quick and genuinely helpful, and the platform is easy to navigate. Their AI response feature is especially helpful during late nights or when I’m busy with work and traveling — I can leave a quick reply, and the AI fine-tunes it to fit each guest perfectly. I also like that if a message is negative, the AI detects it and notifies me instead of replying automatically. That way, I can respond in my own words and avoid giving incorrect details. It’s saved me a lot of time and made managing my listings so much easier. Highly recommend!

Cons

The only thing I’d like to see improved is the AI sometimes needs a bit of extra context for very unusual guest requests. These aren’t deal-breakers, but improving them would make the platform even better.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Owner

Real Estate

### "Awesome product. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 13, 2025

We are now using Hostbuddy for all our properties, and it saves a lot of time. The responses are human-like, compassionate, and follow our SOPs just like a person would.

Pros

Before using Hostbuddy, I tested several AI products. Only Hostbuddy excelled in all categories: ease of configuration, flexibility in how it responds to guests, and an elegant way of ingesting knowledge. Additionally, the replies sound like they come from a top-notch assistant.

Cons

The main con is their knowledge base could use more examples and best practices. Some of the tweaks we have had to learn and change as we used the product.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Owner Operator

Hospitality

### "Huge time saver if guest communications is a time suck "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 13, 2025

Pretty easy set up across multiple properties and very reliable overall. It takes some tweaking as you monitor its responses to guests, but most of the time it'll blow you away with how effortlessly it responds to even some of the more complicated guests messages/questions.

Pros

Provides conversational guest communications and has helped me largely step away from that task (big time saver!)

Cons

It's mostly excellent, but occasionally (rarely, fortunately) it will go off script and make up information when there's a void in the information I've provided.

Switched from

[Tailwind](https://www.capterra.com/p/10028687/Tailwind/)

Tailwind was just not able to be consistent and reliable over the long term. Did not ultimately allow me to step away from guest messaging nearly as much as I wanted.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Karen G.

Director

Hospitality

### "The Game Changer That Freed My Time "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 13, 2025

Overall, the benefits far outweigh the minor learning curve, and I wouldn’t hesitate to recommend HostBuddy AI to any host who values their time and peace of mind.

Pros

From the moment I integrated HostBuddy AI into my PMS, it completely transformed how I handle guest communication. I used to spend my days tethered to my phone, constantly answering queries from guests and potential guests. Now, HostBuddy AI does it all and does it brilliantly. It’s read my house manuals, my saved messages, and my website, and somehow manages to sound and respond even better than I could myself. Since using it, my communication has been specifically praised in guest reviews, which has been an unexpected and delightful bonus. HostBuddy AI has saved me time, energy, and my sanity. I can finally enjoy moments, whether I’m out for dinner or sitting in the theatre without keeping my phone on my lap “just in case.” It’s the gamechanger I didn’t know I needed, and I can’t imagine going back.

Cons

When I make changes to my listing — for example, removing a complimentary bottle of wine — HostBuddy AI has occasionally referenced old details (such as saying the Wi-Fi password is on a QR code next to the wine). I just need to learn how to update the program so it reflects those changes.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Tanya R.

Owner

Real Estate

### "Can I rate them 15 stars instead of 5?"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 1, 2025

OMG LOOOOOOVE Host Buddy AI. I started using this service a couple months ago in my Short Term Rental business and WOW I love it. It has taken the edge off of what I do being a 24/7 host with my 4 properties. The folks on the team are super helpful with getting setup and making tweaks. I did NOT want to give up messaging cause it's my favorite part, but I still feel involved and now can goto a movie or sit on an airplane without anxious feelings. WIN.

Pros

It paid for itself within 3 weeks for the entire year for my 4 properties!! The upsells I couldn't get my PMS to do for gap nights are super easy to automate with HostBuddy AI. One gap night sale on our big rental, paid for all of my service. SOO GOOOD

Cons

Sometimes the AI says something that I don't want it to, but I just note it and change in the system, so no biggie. Nothing catastrohpic by any means!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Allison C.

Property Management - Owner

Real Estate

### "Game-Changer for STR Hosts – HostBuddy AI is My Secret Weapon"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 31, 2025

HostBuddy AI has completely transformed my short-term rental business. I manage 15 listings on my own, and thanks to HostBuddy, I can actually sit down and enjoy dinner with my family every evening without being glued to my phone answering guest questions. But here’s the thing—this software goes far beyond automated guest replies. The real magic is in how customizable it is. You can schedule messaging down to the exact day and time, and the upsell feature alone is worth its weight in gold. HostBuddy is paying for itself and then some just through upsells—it’s literally become my digital cohost. If you take the time to set up your SOPs properly, HostBuddy remembers everything. I only had to tell it once, and now it sends smart, personalized responses that honestly sound better than what I could write myself. I almost don’t want to share how amazing HostBuddy is because it gives me such an edge. But seriously, if you're a host and feeling overwhelmed, this is your answer. It's like hiring a superhost assistant that works 24/7 and never drops the ball. Get it now. You’ll thank me later!

Pros

Hands-Free Guest Communication: I finally get my evenings back—no more answering guest messages during dinner. Highly Customizable Messaging: I can schedule messages to go out at specific times on specific days, totally tailored to my guest journey. Game-Changing Upsells: The upsell feature has literally paid for the software and then some. It's a revenue driver, not an expense. Personalized Automation: Once I set up my SOPs, HostBuddy remembers everything—no need to repeat tasks. Human-Like Messaging: The AI responses are so natural and timely (I set it to reply within 3 minutes), no guest has ever suspected it's not me. Scales With You: Managing 15 listings solo would be impossible without it—HostBuddy is like having a full-time cohost that never sleeps.

Cons

Honestly, there’s not much to complain about, but if I had to nitpick: Initial Setup Takes Time: You do need to invest some upfront time to properly set up your SOPs and messaging flows—but once it's done, it runs like a dream.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DM

Danny M.

Owner

Hospitality

### "AI that doesn’t seem like AI. This is a must have."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 23, 2025

Overall they have saved me so much time and aggravation. I only have two properties of managing. I can’t imagine how beneficial this would be using it on scale..

Pros

The quality of responses to potential or actual guests. It also doesn’t answer immediately which would make it seem automated but it answers guests within a few minutes which is perfect.

Cons

I haven’t found any really big negatives. The only thing I think that could be improved at this time would be sometimes it says to the guest “ we have notified our team“. That’s typically when there is something more important. I wish that they could send a text message when something like that happens. Otherwise I need to monitor every response looking to see if the guest needs something else.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CB

Clayton B.

Owner

Real Estate

### "AI designed for Property Management!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 23, 2025

This is an amazing product. We are a new property management company and I was looking at hiring a VA to help with the guest inquiries and communications. I really spent a good bit of time building out the Standard Operating procedures and it works beautifully. I feel like is better than any VA I could have hired. It can answer questions problem solve and forward issues it cannot handle to team members. We look forward to a long relationship with Hostbuddy.

Pros

I found out about hostbuddy through my software Owner Rez and Youtube research. We are extremely happy with it.

Cons

I really do not have any cons. This software saves us time and money. It also seems like they are continuing to improve on the features.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CN

Calli N.

Property manager

Real Estate

### "Highly Recommend "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 26, 2025

Overall, I’ve had a great experience with HostBuddy and I would definitely recommend the program. The settings, program and support are fantastic.

Pros

I like that I can set the tone, words and be specific on how I would like responses worded and phrased.

Cons

There seems to be some hiccups and HostBuddy occasionally doesn’t respond to things. However, they are very good about getting it fixed quickly.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DM

Daniel M.

CEO

Real Estate

### "So happy I made the commitment. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 21, 2025

HostBuddy has been an amazing addition to my tech stack. It has been super easy to use and has been a huge time saver. I don't have to panic about not answering right away, and it's doing an awesome job learning how to respond.

Pros

It's been a huge time saver. I no longer have to panic in case I don't hear a message or stay glued to my phone.

Cons

Sometimes I want to answer it myself, I just need a few minutes or to look up some more details. Sometimes I wish I could pause that single response or see what they are going to send first.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RR

Reed R.

Owner

Real Estate

### "100% Recommend "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 30, 2025

Pros

We are loving HostBuddy and what it has to offer. It has drastically cut down on the time we would normally spend responding to guests amongst our 10 properties. We cannot wait for HostBuddy to add email messaging to the unified inbox. As of now we have it handling 24/7 messaging on Ownerrez which covers SMS texts and messaging on Airbnb, VRBO, and Booking.com. We integrated Slack to have our team get updates when HostBuddy may not be able to provide the correct answer, if the team needs to alter a reservation, etc. Overall, it may not be perfect, but grant it, neither are us humans. We were worried that it may drastically provide the wrong response or state something entirely not factual, but as long as you input your SOP's and provide answers to the questions for each property when onboarding, then you do not have anything to worry about. If HostBuddy makes an error, more than likely it is because we did not provide the correct information during onboarding. 9.9 times out of 10, HostBuddy provides the correct response (with a great hospitable tone which is an added bonus) or he states that he will simply check with the team first, which then our team will get a notification. 10/10 recommend.

Cons

Cannot wait for email integration. Overall layout of website is so so but I know that they are working on that. That does not matter to me when the product they have is 10/10.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RB

Rebecca B.

Property Management and Owner

Real Estate

### "Host Buddy is my new best friend!!!! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 8, 2025

I am blown away with the quality of this application. The answers that Host buddy gives are even better than the answer I can sometimes! And, the best part? I do nothing & this app takes care of my guests for me!

Pros

I LOVE everything about this app. I feel like I have a clone of myself to answer mundane and repetitive questions and it has saved me a tremendous amount of time! The quality of the answers are blowing me away. I am beyond impressed with this application

Cons

I’m not sure if this can be fixed as this is a computer! However, it would be nice if it could not take everything so literally with the guest asking to extend dates. Sometimes when guests are asking to check out on a certain date, host buddy thinks that they are asking to stay that night instead of checking out on that date.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 10, 2025

Hi Rebecca! We're thrilled you're enjoying HostBuddy! Our software is built to be an extension of you - so it will sound just like you and learn based on past conversations. Thanks for the feedback about the checkout date requests! If you have a specific conversation you'd like to address, feel free to send us an email at support@hostbuddy.ai and we'll check it out ASAP! Otherwise, know that HostBuddy is always improving, and customers like you make it better!

TU

Tim U.

Landlord

Real Estate

### "HostBuddy works"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 15, 2024

HostBuddy has helped make my vacation rental business become more passive since I no longer need to be available for questions and help 24/7.

Pros

The price and the calendar feature I found it very useful to set up my weekly schedule.

Cons

There are a ton of customizable settings and I found it a little overwhelming at first.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GM

Grant M.

CEO

Real Estate

### "This Software is my Sleeping Pill"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 15, 2024

Pros

I have quite a few short term rentals and many guests send messages late at night, most of the time redundant questions that are easy to answer. Hostbuddy solved my problem of having to reiterate the same proprietary information to every airbnb guest, allowing for my workload to focus more on the growth of the company.

Cons

The only thing I could think of is that Hostbuddy operates best when STR management companies have Property Management Software. If they don't, it's harder to integrate this software.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DW

Dylan W.

CEO

Accounting

### "Incredible AI assistant "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 17, 2024

Pros

My favorite part about Hostbuddy AI is how easy it is to set up and use. Can import properties from your PMS and integrating it is an absolute breeze. Its responses are very human like and is a great tool to have especially when you are not available to answer messages.

Cons

The calendar feature is slightly confusing but pretty simple once you get it worked out.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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