# Zoom Virtual Agent Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Zoom Virtual Agent Software - reviews, pricing plans, popular comparisons to other Chatbot products and more.

Source: https://www.capterra.com/p/10021412/Zoom-Virtual-Agent

---

# 

 Zoom Virtual Agent Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Zoom Virtual Agent

## What is Zoom Virtual Agent?

Zoom Virtual Agent is an intelligent conversational AI and chatbot solution that uses natural language processing and machine learning to accurately understand and instantly resolve issues for customers. Zoom Virtual Agent works around the clock on multiple support channels to deliver fast, personalized customer experiences, reduce call volumes and handle times for human agents, and drive significant cost savings for organizations. Zoom Virtual Agent integrates seamlessly with various CRM, chat, and contact center platforms. It shines as part of Zoom Contact Center, our video-optimized CCaaS platform that helps businesses deliver prompt, accurate, and highly personalized customer experiences.

## What is Zoom Virtual Agent used for?

[Chatbot](https://www.capterra.com/chatbot-software/)

Top alternative

Featured

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Zoom Virtual Agent?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://zoom.us&name=Zoom Virtual Agent)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Zoom Virtual Agent

5.0 (1)

VS.

[4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting Price

Contact vendor

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (1)

Ease Of Use

4.4 (334)

Value For Money

5.0 (1)

Value For Money

4.0 (293)

Customer Service

5.0 (1)

Customer Service

4.3 (274)

## Zoom Virtual Agent alternatives

[ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)

[4.4 (334)](https://www.capterra.com/p/10009334/ChatGPT/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/10009334/ChatGPT/)

[Chatbase](https://www.capterra.com/p/10012414/Chatbase/)

[4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/)

Starting price

$19.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/10012414/Chatbase/)

Highest Rated

[Botsonic](https://www.capterra.com/p/10016782/Botsonic/)

[4.8 (78)](https://www.capterra.com/p/10016782/Botsonic/reviews/)

Starting price

$16.67

Per User, Per Month

[Learn More](https://www.capterra.com/p/10016782/Botsonic/)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/144040/Tidio-Chat/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

AI Copilot

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

AI/Machine Learning

Software program that continuously adjusts its behavior based on observed data

Automated Responses

Automatic reply functionality for incoming messages

Chatbot

AI-based platform which conducts a conversation via auditory or textual methods

Customer Support

Provide online support for your customers through live chat or help desk functionality

Language Detection

Identify different languages

Zoom Virtual Agent 9 features

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Software program that continuously adjusts its behavior based on observed data

Automatic reply functionality for incoming messages

AI-based platform which conducts a conversation via auditory or textual methods

Provide online support for your customers through live chat or help desk functionality

Identify different languages

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Process and analyze human language in text or audio form

Get Advice

We can help you find the software with the features you need.

Features

5.0 (1)

5.0

Based on 1 reviews

## Pricing

Value for money

5.0 (1)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

5.0 (1)

5.0

Based on 1 reviews

## Integrations

[

Zoom Contact Center](https://www.capterra.com/p/10016220/Zoom-Contact-Center/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (1)

5.0

Based on 1 reviews

## User reviews

Overall rating

5.0

Based on 1 reviews

Filter by rating

5(1)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Humashankar V.

Engineering Leader

Financial Services

### "A Valuable Tool for Modernized Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 19, 2024

My experience with Zoom Virtual Agent was positive and promising

Pros

I like virtual agent's ability to understand and respond to customer inquiries in a conversational manner was impressive

Cons

The virtual agent's responses occasionally felt too scripted, lacking a personal touch

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)