--- title: "Square Feedback Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Square Feedback Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more." source_url: "https://www.capterra.com/p/10021615/Square-Feedback/" page_type: "product" language: "en" --- # Square Feedback Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Square Feedback ## What is Square Feedback? Square Feedback is a customer feedback management solution that helps users communicate with customers, analyze feedback, and more. ## What is Square Feedback used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Square Feedback?[Manage this product listing](https://www.g2.com/products/square-feedback/claim_requests/new?auto=true) ## Square Feedback Overview Updated September 2026 AI summary Square Feedback enables small and midsize businesses to gather and manage customer input through features such as chat, survey management, sentiment analysis, and performance metrics. With tools for customer experience management and data visualization, it helps teams interpret feedback, track satisfaction trends, and engage directly with customers. The platform is deployed via cloud, SaaS, and web-based options. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Square Feedback 0.0 VS. [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price Contact vendor Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.5 (6,068) Value For Money 0.0 (0) Value For Money 4.3 (4,685) Customer Service 0.0 (0) Customer Service 4.4 (4,478) ## Square Feedback alternatives [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (466)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Square Feedback Overview ### What company size and specific industries is Square Feedback built for? Square Feedback is designed for small to large businesses in the restaurant and retail industries. It suits companies that want to collect customer feedback and manage reviews in environments where customer experience and repeat visits are important. Features and Usability ### What are the key features of Square Feedback? Square Feedback offers feedback management, survey and poll management, and sentiment analysis for collecting and interpreting customer input. It also includes chat/messaging for direct communication, customer experience management for tracking interactions, and data visualization and performance metrics for reviewing results in charts and reports. Integrations ### Which third-party tools and platforms does Square Feedback integrate with? Square Feedback connects natively to Square Point of Sale. Getting Started and Support ### What customer support options does Square Feedback offer? Square Feedback provides phone support. No reviewer feedback on support quality is available in the catalog data, so user experience details such as response speed or helpfulness are not described. ## Features AI summary Based on 2,092 Customer Satisfaction reviews Capterra reviewers highlight these as the features buyers value most when choosing customer satisfaction software: - **Customer Experience Management** (**46%** of reviewers rated this feature as critical) - **Customizable Forms** (**45%**) - **Feedback Management** (**41%**) Square Feedback supports **Customer Experience Management** and **Feedback Management**, giving teams a way to monitor customer interactions and collect, review, and respond to input in one place. However, it does not include **Customizable Forms**. Instead, it offers **Survey/Poll Management** (**43%**), which still gives businesses a practical way to gather customer opinions and measure satisfaction, helping teams improve service quality and make better customer experience decisions. Chat/Messaging Communicate using direct chat or messages within the system Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Data Visualization Graphical representation of data Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Sentiment Analysis Categorize emotions expressed and identify if they are positive, negative or neutral Square Feedback 7 features ### All Features - Chat/Messaging: Communicate using direct chat or messages within the system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Data Visualization: Graphical representation of data - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Survey/Poll Management: Create and administer polls and surveys --- ## Pricing ## Integrations [ Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.