--- title: "Hana Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Hana Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more." source_url: "https://www.capterra.com/p/10021695/Hana/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Hana Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Hana ## What is Hana? Hana is a cloud-based AI assistant that works inside Google Chat. It connects to approved workspace sources, including Google Drive, Docs, Sheets, Gmail, Meet transcripts, Jira, Confluence, and Notion, to retrieve decisions, context, and summaries directly inside chat threads. Teams use Hana to surface past decisions, generate thread summaries, and create tasks, reminders, polls, and assignments without leaving their conversation. This keeps project context visible and reduces time spent searching across scattered documents and threads. Core features include thread summarization, digest generation for project spaces, task creation from chat context, and natural language creation of reminders and polls. An admin dashboard lets administrators connect and sync knowledge sources, manage rollout, and control workspace access with OAuth-based permissions and auditable processing. ## What is Hana used for? [Virtual Assistant](https://www.capterra.com/virtual-assistant-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $7 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Hana?[Manage this product listing](https://www.g2.com/products/hanabi-technologies-hana/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Hana 0.0 VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $7 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (589) Value For Money 0.0 (0) Value For Money 4.5 (509) Customer Service 0.0 (0) Customer Service 4.6 (500) ## Hana alternatives [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Cognigy.AI](https://www.capterra.com/p/176610/Cognigy-AI/) [4.8 (23)](https://www.capterra.com/p/176610/Cognigy-AI/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176610/Cognigy-AI/) [Ada](https://www.capterra.com/p/164470/Ada-Support/) [4.7 (15)](https://www.capterra.com/p/164470/Ada-Support/reviews/) Starting price $60000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164470/Ada-Support/) Highest Rated [Mindset AI](https://www.capterra.com/p/10027071/Mindset-AI/) [4.9 (15)](https://www.capterra.com/p/10027071/Mindset-AI/reviews/) Starting price $30000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10027071/Mindset-AI/) ## FAQs about Hana Overview ### What company size and specific industries is Hana built for? Hana is designed for small to medium-sized businesses, remote and distributed teams, tech startups, project managers, team leaders, educational institutions, freelancers, and consultants. It fits organizations that need a collaboration and work management tool suited to smaller companies and mixed professional teams across business, education, and independent services. Features and Usability ### What are the key features of Hana? Hana offers AI/Machine Learning, natural language processing, and conversation intelligence for understanding and responding to user input. Core features also include a chatbot, virtual personal assistant (VPA), knowledge management, task management, and an activity dashboard, plus third-party integrations, an API, multi-language support, personalization, and business process automation. Pricing ### How much does it cost and what fees or limitations are included? Hana starts at free with a Free Plan for up to 3 users, 2 groups, and 50 interactions per user monthly. The $7.0 per user monthly Basic plan raises limits to 50 users and 100 interactions, while the $15 Pro plan adds unlimited users, groups, and interactions. A free trial is available. Integrations ### Which third-party tools and platforms does Hana integrate with? Hana connects natively to Google Calendar, Google Chat, Google Docs, and Google Meet. These Google Workspace integrations cover scheduling, messaging, document editing, and video meetings, giving Hana support for four commonly used collaboration tools. Getting Started and Support ### What training and onboarding options does Hana offer? Hana provides documentation to support team onboarding and product reference. Documentation gives users written material for reviewing features, checking setup steps, and finding guidance as needed during initial use and ongoing work. Getting Started and Support ### What customer support options does Hana offer? Hana provides Email/Help Desk support, a FAQ/Forum, and a Knowledge Base. These channels give users a place to submit questions and search for self-service answers. No reviewer feedback is available here, so support response times, helpfulness, and common frustrations cannot be described. ## Features AI summary Based on 733 Conversational AI Platform reviews Capterra data shows that buyers of virtual assistant software rank the following features as their top priorities: - **Conversation Intelligence** (**36%** of reviewers rated this feature as critical) - **Speech Recognition** (**38%**) - **Natural Language Processing** (**36%**) Hana includes **Conversation Intelligence** and **Natural Language Processing**, giving teams the ability to understand customer interactions more clearly and respond to requests in a more context-aware way. However, it does not offer **Speech Recognition**. With **Conversation Intelligence** and **Natural Language Processing**, businesses can spot patterns in conversations, improve response quality, and handle user requests more effectively, helping teams deliver more accurate and relevant support. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Analytics Tools for the systematic analysis of various types of data or statistics API Application programming interface that allows for integration with other systems/databases Chatbot AI-based platform which conducts a conversation via auditory or textual methods Conversation Intelligence Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Hana 16 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - Decision Making: Makes informed choices based on available data and objectives - Integration: Integrate with a variety of data sources, such as guest wifi, customer data platforms, visitor counters, POS systems, and third-party data sources. - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Personalization: Adjust communications based on previous interactions or personal preferences - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities - Voice: Make and receive calls directly in the application. Track and record calls for analysis. --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10021695/Hana/pricing/) Free Plan $0.00 It includes: - Powered by OpenAI GPT-4o - Feedback - Access To Hana Dashboard - Add Memory From Dashboard Basic Plan $7.00 Per User,Per Month It includes: - Powered by OpenAI GPT-4o - Reminders - Weather - Polls - Feedback - Access To Hana Dashboard - Add Memory From Dashboard Pro Plan $15.00 Per User,Per Month It includes: - Powered by OpenAI GPT-4o - Browse Internet - Anonymous Message - Generate Image - Conversation Lookback QnA - Add Memory From Chat - Add Memory From Dashboard - Google Tasks - Image QnA - Google Calendar - Report Groups - Defer Message - Reminders - Weather - Google Docs - Ignore Chat History - PDF QnA - Polls - Access To Hana Dashboard ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Google Chat](https://www.capterra.com/p/175800/Chat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.